Review Insights · App Store
Quicken: Intelligent Money
Quicken Inc. · 11,157 ratings · ★ 4.5
4.5
★★★★★
11,157 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
14 negative reviews mention this · 25% of all complaints
★★★★★ "Use the Web App Instead says Simplifi Support. I found a math error in the app. My projected balance was wrong. That’s a big deal if you are trying to figure out if your checking account will have enough money. Simplifi Support worked with me and said “what happens in iPad is that the m…" - Jay Dee Ohh
2
"been"
13 negative reviews mention this · 23% of all complaints
★★★★★ "Latest version took away key reports. I’ve been using this app for years and have all my transactions categorized as I like them. The latest app update took away the “spending over time” reports so now I have to start over elsewhere. Very frustrating" - e@.s
3
"account"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Ok. Not great. Probably bad.. Frequently misclassifies transactions, often renames payees inaccurately, and struggles with tracking recurring transactions (both missing transactions and linking transactions to a series that are completely unrelated. Spending Plan featur…" - ornt0
4
"support"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Sounds great - until you find out your bank isn’t supported.. I have never run into a more frustrating finance app. It seemed ideal - but it was only AFTER I paid the subscription fee that I found out OnePay wasn’t supported. Since that’s my main checking account, that is an absolute dealbreaker. It …" - ecreels
5
"transactions"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Ok. Not great. Probably bad.. Frequently misclassifies transactions, often renames payees inaccurately, and struggles with tracking recurring transactions (both missing transactions and linking transactions to a series that are completely unrelated. Spending Plan featur…" - ornt0
6
"accounts"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Ok. Not great. Probably bad.. Frequently misclassifies transactions, often renames payees inaccurately, and struggles with tracking recurring transactions (both missing transactions and linking transactions to a series that are completely unrelated. Spending Plan featur…" - ornt0
7
"into"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Sounds great - until you find out your bank isn’t supported.. I have never run into a more frustrating finance app. It seemed ideal - but it was only AFTER I paid the subscription fee that I found out OnePay wasn’t supported. Since that’s my main checking account, that is an absolute dealbreaker. It …" - ecreels
8
"features"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Money.. When you sign up, you cannot use any of the features until you subscribe to a plan. Everything is locked away behind a paywall. It’s also really difficult to delete my account. There is no delete button. Overall, it’s difficult to use." - Alksr14
9
"months"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Too buggy for a paid app, hard to believe there is anything worse out there.. Great if you don’t mind reclassifying transactions every couple months. Not sure how it has 4 stars. I have used it for more than 2 years (since intuit killed mint). I am ready to try something new." - tannerandy
10
"quicken"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Had high hopes. At first things were great. I had an issue with quicken not showing my payroll and waited months and they still haven’t fixed it. I eventually had to fix it myself after countless hours figuring up numbers. As of this morning, my payroll is…" - Jmb012bnbnb
11
"data"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Not a safe place for your money.. The lack of basic security controls in this app is surprising. Simplifi does not require login or biometric authentication to open the app and stays permanently logged in. Anyone with access to your unlocked device can see your entire fina…" - Joseph Tester1234
12
"doesn"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t recommend. Not worth it. The appearance is poor. The app sends messages about pay and bills days late. It doesn’t match transactions if the amount is different than last month. It takes more work to make it work than the value or insight it provides." - GreenDayFan1996
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Too buggy for a paid app, hard to believe there is anything worse out there.
Great if you don’t mind reclassifying transactions every couple months. Not sure how it has 4 stars. I have used it for more than 2 years (since intuit killed mint). I am ready to try something new.
Had high hopes
At first things were great. I had an issue with quicken not showing my payroll and waited months and they still haven’t fixed it. I eventually had to fix it myself after countless hours figuring up numbers. As of this morning, my payroll is messed up again and certain deposits from the bank aren’t showing on quicken. Beyond frustrated with this.
Sounds great - until you find out your bank isn’t supported.
I have never run into a more frustrating finance app. It seemed ideal - but it was only AFTER I paid the subscription fee that I found out OnePay wasn’t supported. Since that’s my main checking account, that is an absolute dealbreaker. It would be nice if you offered a free trial, but I guess that’s just too much to ask.
Use the Web App Instead says Simplifi Support
I found a math error in the app. My projected balance was wrong. That’s a big deal if you are trying to figure out if your checking account will have enough money. Simplifi Support worked with me and said “what happens in iPad is that the mobile app does not work all the time is possible it get some troubles as one sometimes, so we recommend to use Simplifi web page also in your iPad instead of mobile app”. The poor English is not mine. I restarted the App and it corrected this error. But when do you know you have to restart the app to get the correct number?
Unable to use
I’ve waited two months for them to fix the issue with connecting to Golden 1 bank and nothing. Can’t do my budget if my financial accounts are not accessed. Waste of money!
Garbage
My iPhone and my iPad budgets never match. It’s very frustrating.
What a ripoff
Such a pain to use. Never updates my information, makes it impossible to log into my bank account. Just a waste of money
Latest version took away key reports
I’ve been using this app for years and have all my transactions categorized as I like them. The latest app update took away the “spending over time” reports so now I have to start over elsewhere. Very frustrating
Ruined a great product
Incompetence and greed have ruined a good company and product.
Don’t recommend
Not worth it. The appearance is poor. The app sends messages about pay and bills days late. It doesn’t match transactions if the amount is different than last month. It takes more work to make it work than the value or insight it provides.
Money.
When you sign up, you cannot use any of the features until you subscribe to a plan. Everything is locked away behind a paywall. It’s also really difficult to delete my account. There is no delete button. Overall, it’s difficult to use.
Fails to update most accounts
After Mint shut down, I needed a new provider for budget management and transaction aggregation. Quicken offered a good deal to start but wow, this is vastly subpar to the free app Mint.
I have had untold issues with my accounts synchronizing that were never experienced with Mint, a free service. When I engage with support, I am given very limited levels of assistance IF ANY AT ALL. They routinely ignore my requests to add financial providers that Mint had no problem adding. Definitely a step down while paying for it.
I have had untold issues with my accounts synchronizing that were never experienced with Mint, a free service. When I engage with support, I am given very limited levels of assistance IF ANY AT ALL. They routinely ignore my requests to add financial providers that Mint had no problem adding. Definitely a step down while paying for it.
Horrible
Don’t subscribe through the app store. Quicken offers a “30-Day Guarantee: You can request a full refund within 30 days of your initial purchase or annual renewal.” Apple doesn’t honor this policy and denies refund requests.
Can even report a problem!!!
So far this app has been a waste of money. I only have access to iPhone 16e, and the app doesn’t allow me to update certain things and when you talk to the chat bot you will quickly learn that you cannot report a problem unless you are on desk top. Then they tell you to post it on community. And you will quickly find you can’t post on community either. This is absolute racist against iPhone users lol! Apparently iPhone ushers don’t budget? get it together! If you are going to charge so much provide a service.
Clunky, difficult
MMcK
Almost doubled the price on us
It’s a decent app - nothing special. Lots of issues with connections to various banks/ accounts/ etc.
But it gets the job done.
Now they significantly raised prices out of the blue. They know we have our data and budgets and investment history here and it would be tough to move.
If I were choosing a finance / budgeting app again today I’d find another option.
But it gets the job done.
Now they significantly raised prices out of the blue. They know we have our data and budgets and investment history here and it would be tough to move.
If I were choosing a finance / budgeting app again today I’d find another option.
Poor Policy and Customer Service
I was using the personal annual subscription with one account, and then started using the Personal and Business subscription under a new account to get the discount. Shortly into it, I canceled my subscription to the original account. Well, I just had the original unused account auto-renew. Apparently the cancelation didn’t stick. I did this all sometime earlier last year.
I just attempted to chat with a “Coach Kevin” to get a refund for it, and they said it is not something they can do-even though it’s obviously an unused account and I proved the email to my current Personal and Business account so they can check that I’m honest.
Hopefully this review hurts their bottom line enough to revise policies and enable better service.
Their response was: “…sadly we are not able to process the refund as this one is out of the 30 Days Guarantee we offer for the subscriptions for more than 7 Months, so what i can offer to you is to cancel the subscription so once this one ends we will not charge you any more and this one can expire.”
I just attempted to chat with a “Coach Kevin” to get a refund for it, and they said it is not something they can do-even though it’s obviously an unused account and I proved the email to my current Personal and Business account so they can check that I’m honest.
Hopefully this review hurts their bottom line enough to revise policies and enable better service.
Their response was: “…sadly we are not able to process the refund as this one is out of the 30 Days Guarantee we offer for the subscriptions for more than 7 Months, so what i can offer to you is to cancel the subscription so once this one ends we will not charge you any more and this one can expire.”
Gone downhill
Used to be good and then they took features away. Was told to use the website instead
Won’t connect to Venmo
I’ve been using this app for about six months and thought it was really good. Until the beginning of the year when suddenly the connection to my Venmo account failed with a message saying that “Venmo cannot connect right now. Please try again later.”
Several weeks later, I finally contacted customer support and was informed that it is a known issue that they are”working on”.
I’ve been near nearly 6 weeks without Venmo connectivity
I receive payments from customers daily via Venmo, and this is an important feature that is lacking.
Several weeks later, I finally contacted customer support and was informed that it is a known issue that they are”working on”.
I’ve been near nearly 6 weeks without Venmo connectivity
I receive payments from customers daily via Venmo, and this is an important feature that is lacking.
Questionable Practices
I downloaded the app thinking it was free, my mistake. The very first screen you see after creating an account forces you to choose a paid subscription option. I realized the app wasn’t for me so I wanted to delete the profile they forced me to create. It has been 30 minutes of me going in circles to hopefully delete my data (email, phone number, and password) but they make it impossible if you have never subscribed. They just keep that and won’t let me at least get rid of the account. That alone shows how shady their business practices are especially with what they do with your data
Done with Simplifi
I got this app due to its savings goals feature and cost. After two months of use, the goals feature has wigged out and doubled all my goals!! In Quicken-style, there is no estimated fix date. The savings goals also have no contribution history. Bless the hearts of customer service, but they are not the developers of the app and don’t seem to communicate. I have moved to Monarch Money and it is so much better! I investigated YNAB but an app is too complicated if you have to pay a trainer to learn it. I wanted to love Simplifi, but this BIG hiccup with goals, poor developer communication and lack of support pushed me over the edge.
Not good
Costly, lacks features, poor ability to see historical trends. Mint was flawed but this is garbage. No QA before rolling out data impacting changes. No notifications when accounts stop connecting. Seemingly run by nonprofessionals.
Horrible
I’ll leave a one star review daily. (I am that disappointed)
Can’t be trusted.
Added transactions doubling my savings. Platform can’t be trusted.
Data Issue
All of a sudden, the data in my manual account is a mess - duplicate transactions, wrong balance etc. And I can’t correct it by removing the duplicate transactions. Next time, make sure you test everything before releasing new features
Simplifi Simply Sucks!
Recently subscribed to replace Empower’s Free Dashboard App which developed chronic Yodlee synching issues.
Simplifi has good features and better account syncing, however, found that the mobile and web versions don’t always match. If I make an adjustment in a particular module or monthly charge, they don’t always replicate or adjust correctly.
Today, the dashboard doubled a major monthly deposit into a checking account. How does that even happen? As a matter of fact, the mobile & web sites handled that situation differently and didn’t match each other OR the actual balance! Was informed by help chat that this will sort itself out in a few days!!???
Why am I paying for this? Won’t! This is simple accounting.
I am sympathetic to errors in data transmissions but this is INTUIT. No excuses. Certainly expected better.
Simplifi has good features and better account syncing, however, found that the mobile and web versions don’t always match. If I make an adjustment in a particular module or monthly charge, they don’t always replicate or adjust correctly.
Today, the dashboard doubled a major monthly deposit into a checking account. How does that even happen? As a matter of fact, the mobile & web sites handled that situation differently and didn’t match each other OR the actual balance! Was informed by help chat that this will sort itself out in a few days!!???
Why am I paying for this? Won’t! This is simple accounting.
I am sympathetic to errors in data transmissions but this is INTUIT. No excuses. Certainly expected better.
Beware of Major Problems
Before you buy into the false promises of this product, go to their own forum and read about the significant problems discussed by users. I tried really hard to like it for over a year but gave up as it doesn’t work most of the time. Rather than fix it, they come out with more useless features that also don’t work.
Terrible exp
Can't see much in the app without paying. Alpheva AI and CleoAi are so much better and way cheaper
NOT free at all
Unusuable unless you subscribe first. Why would i pay to save money when i dont evn know the app yet.
Support is no good
Tried the app again to see if it improved and the support is even worse now.
Horrible Customer Service
I loved this app while it was working but when I had an issue with my accounts connecting I experienced the worst customer service I have ever received. It’s been 2+ months and my issue hasn’t been resolved. Meanwhile another budgeting service has been able to connect accounts with no issues. Working on transitioning, especially if Quicken can’t do better. I’ve had to continue to follow up and receive ambiguous responses and get asked for the same screenshots over and over again with no results.
DO NOT BUY FROM APP STORE
I would not recommend: use quickbooks! And if anything go buy quicken on their website. Neither they nor Apple will offer any help whatsoever if u buy the app from Apple.
Can’t do simple things
You can even do the most basic things like group restaurants and cafes together, I’ve kept hearing that this is very nice and simple but this app is completely useless
Can’t cancel
Can’t cancel
Not a great product
Not liking it so far
Unreliable
Will not connect with my banks, despite several attempts. Very limited features on the free version almost impossible to use unless you upgrade to a higher service.
Try Monarch instead
Ok overall, but totally overshadowed by newer Monarch Money. They also have a super annoying auto-renew setup - not worth it.
Update wiped 2 yrs history
Whatever update they did recently has wiped out 2 years of transaction reviews, recurring bills & income, all of it. Yesterday when I opened the app it was fine. Today it’s like I’ve never set anything up since 2023 when I first purchased the app. I can’t reach a real human or open a ticket with support. I’ve been very happy with it up to this point but this is beyond frustrating.
Logs me out randomly
When it works, it’s a great app. But, twice in two weeks I’ve been logged out of my Quicken account and Simplifi for no reason. The first time, I had to spend over 90 minutes on phone support to regain access. They said sometimes the app doesn’t like VPN, firewall, etc and to turn them off. If this app can’t figure out how to work with normal online safety procedure, I don’t know what to say. Today, I’ve been randomly logged out again and Quicken won’t take my password. I refuse to spend more time with support. Luckily, I’ve just found another equally useful app that begins with M. Successfully added my accounts and then canceled my Quicken subscription.
Absolute waste of money
Does not recognize payments by vendor but only auto matches by exact description. Ends up having multiple payments due to same vendor in the month. The recurring series has the same issues. Terrible for cash flow planning.
Ok. Not great. Probably bad.
Frequently misclassifies transactions, often renames payees inaccurately, and struggles with tracking recurring transactions (both missing transactions and linking transactions to a series that are completely unrelated. Spending Plan feature is useless. The reports are ok and being able to visualize aggregated income/expenses and spending categories across multiple accounts is essential.
Not a safe place for your money.
The lack of basic security controls in this app is surprising.
Simplifi does not require login or biometric authentication to open the app and stays permanently logged in. Anyone with access to your unlocked device can see your entire financial picture.
This may be acceptable years ago, but not today. Most financial apps provide:
• Face ID / biometric lock
• Session timeouts
• Re-authentication options
Relying solely on device security is not sufficient for an app that aggregates sensitive financial data.
Until this is addressed, I cannot fully trust the app with my financial inform
Simplifi does not require login or biometric authentication to open the app and stays permanently logged in. Anyone with access to your unlocked device can see your entire financial picture.
This may be acceptable years ago, but not today. Most financial apps provide:
• Face ID / biometric lock
• Session timeouts
• Re-authentication options
Relying solely on device security is not sufficient for an app that aggregates sensitive financial data.
Until this is addressed, I cannot fully trust the app with my financial inform
Too glitchy to depend on
I hoped to replace my spreadsheets with this app, but it’s not dependable. I have to re-categorize things multiple times and even when I set the rules, the app categorizes, however it wants which means that I’m never sure how much money I have left. Also, a huge flaw is that it does not let you carryover your balance from one month to the other.
Missing baseline features of Classic
The three big issues I have:
1. Recurring transactions can’t be set up with splits, which makes absolutely no sense if you’ve got a mortgage and want to be splitting your payment by principal, interest, and escrow.
2. If you were splitting a transaction, none of the lines can be negative. I quite often liked to show the full price of something I was paying for and then a negative for the sale reduction, or coupon, etc.
3. When splitting a transaction, you don’t get to put a description for each line item. I quite often like to put in the description of what I was buying and only being able to do that for the summary amount is just not helpful to me.
1. Recurring transactions can’t be set up with splits, which makes absolutely no sense if you’ve got a mortgage and want to be splitting your payment by principal, interest, and escrow.
2. If you were splitting a transaction, none of the lines can be negative. I quite often liked to show the full price of something I was paying for and then a negative for the sale reduction, or coupon, etc.
3. When splitting a transaction, you don’t get to put a description for each line item. I quite often like to put in the description of what I was buying and only being able to do that for the summary amount is just not helpful to me.
Doesn’t Give True Financial Picture
The spending plan feature includes a pseudo envelop like system and a “left to spend” surplus bucket. The problem is the “left to spend” doesn’t include any overages in the envelopes. It could mislead you into thinking you have more left to spend than you actually do. The envelopes’ balanced rollover each month, but there isn’t a clean feature to allow you to replenish them from your surplus, which feeds into the notion that your left to spend is not real. Also, if you receive one-off cash from a bonus or commission, it will reduce your left to spend for that month only. If you don’t deploy it immediately that month, it does not carry forward. So the spending plan feature makes it look like you lost it. Bottom line, it’s not really helpful for true financial cash flow management.
Never updates
This app looks fantastic. The user interface is clean, modern, and very intuitive-honestly one of the better-designed budget apps I’ve used. Navigating categories, viewing spending trends, and setting budgets all feel smooth and well thought out.
Unfortunately, the core function of a budgeting app-accurate, up-to-date bank information-is where it completely falls apart. My linked accounts frequently failed to update, transactions lagged by days (sometimes never syncing at all), and balances were often incorrect. I spent more time manually checking my bank than trusting the app, which defeats the entire purpose.
Unfortunately, the core function of a budgeting app-accurate, up-to-date bank information-is where it completely falls apart. My linked accounts frequently failed to update, transactions lagged by days (sometimes never syncing at all), and balances were often incorrect. I spent more time manually checking my bank than trusting the app, which defeats the entire purpose.
Pretty consistently stops working
Has been disconnected from Venmo services for over a month
No to AI Slop 👎🏻
There needs to be a clear way to disable the AI chatbot. With all of the privacy and security issues with LLMs, this has no place near financial accouns. Don’t force this slop on your customers as an excuse to raise pricing.
Frequent connection issues
I’ve been using Simplifi ever since Mint shut down. It has promise (and a slightly over complicated UI) but they have to get their bread and butter basics right. No flashy UI helps when connections with major/popular banking institutions like Venmo, Merryl, Fidelity keep breaking and take several weeks to fix. They have just a couple (excellent) support personnel in their user community, who are clearly under-supported and over-worked. The Simplifi tech team really needs to get their act together.
Only as good as its connections & support
There’s been an on-going issue with Venmo connection for over 30 days now with no support or updates on the reason.
As it’s a popular app for personal and business payments it’s unacceptable to be down so long without proper transparency. Won’t recommend this App to my business clients until fixed.
As it’s a popular app for personal and business payments it’s unacceptable to be down so long without proper transparency. Won’t recommend this App to my business clients until fixed.
+ 7 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)