Review Insights · App Store
Raising Cane's Chicken Fingers
Raising Cane’s Chicken Fingers · 388,968 ratings · ★ 4.9
4.9
★★★★★
388,968 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
13 negative reviews mention this · 32% of all complaints
★★★★★ "Food is good. APP SUCKS. No other app signs you out as much as this. I’m almost done ordering Canes just because I’m tired of putting in my info over and over. A sign in lasts 2 days then the app kicks your session. FIX IT" - WhiteBoyCapital
2
"food"
10 negative reviews mention this · 24% of all complaints
★★★★★ "Does not work. I try to sign up but it’s just a plain red screen with a disco ball spinning and that doesn’t make sense why It doesn’t work, foods good tho" - "6'7"
3
"rewards"
10 negative reviews mention this · 24% of all complaints
★★★★★ "Poor User Experience. This app is horrible to use. Never remembers my login so I have to waste my time logging in every time. Also they need to fix the location problems. It will prompt you to pick a store. Then if you pick a favorite order or previous order it …" - Me 2 you & •rz~
4
"times"
9 negative reviews mention this · 22% of all complaints
★★★★★ "App never works. Great layout, easy to use, but 9 times out of ten there is an issue with my order not submitting, or curbside not being available, or I am unable to set my vehicle, etc etc. I rarely close the deal. Considering I like to order ahead since i…" - ATeef
5
"ordering"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Food is good. APP SUCKS. No other app signs you out as much as this. I’m almost done ordering Canes just because I’m tired of putting in my info over and over. A sign in lasts 2 days then the app kicks your session. FIX IT" - WhiteBoyCapital
6
"account"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Please fix the one time code. I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived. I’ve been living in Florida for year…" - Pitrinco09
7
"every"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Logged out every time. I use the app regularly, and nearly every time I open the app, I have to log in. Very inconvenient." - jdoqpqnsbgzyapwne
8
"login"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Poor User Experience. This app is horrible to use. Never remembers my login so I have to waste my time logging in every time. Also they need to fix the location problems. It will prompt you to pick a store. Then if you pick a favorite order or previous order it …" - Me 2 you & •rz~
9
"through"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible customer service. Absolutely terrible experience. It was pouring rain, and we specifically chose curbside pickup so we wouldn’t have to get out in the storm. When we arrived, no one brought our order out because it was raining. We ended up having to walk ins…" - Rainy day disaster
10
"does"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Does not work. I try to sign up but it’s just a plain red screen with a disco ball spinning and that doesn’t make sense why It doesn’t work, foods good tho" - "6'7"
11
"sign"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Does not work. I try to sign up but it’s just a plain red screen with a disco ball spinning and that doesn’t make sense why It doesn’t work, foods good tho" - "6'7"
12
"works"
5 negative reviews mention this · 12% of all complaints
★★★★★ "App never works. Great layout, easy to use, but 9 times out of ten there is an issue with my order not submitting, or curbside not being available, or I am unable to set my vehicle, etc etc. I rarely close the deal. Considering I like to order ahead since i…" - ATeef
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Food is good. APP SUCKS
No other app signs you out as much as this. I’m almost done ordering Canes just because I’m tired of putting in my info over and over. A sign in lasts 2 days then the app kicks your session. FIX IT
Please fix the one time code
I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived.
I’ve been living in Florida for years, but my phone number is from Puerto Rico, and it seems like the system no longer properly supports or recognizes it after the update released a few days ago. If the app can’t reliably send codes to certain numbers, there should at least be an option to receive the verification code via email.
I tried multiple times and still didn’t receive anything, which left me completely locked out of my account with no clear solution. This is a serious issue, especially for users who depend on secure and consistent access.
I’ve been living in Florida for years, but my phone number is from Puerto Rico, and it seems like the system no longer properly supports or recognizes it after the update released a few days ago. If the app can’t reliably send codes to certain numbers, there should at least be an option to receive the verification code via email.
I tried multiple times and still didn’t receive anything, which left me completely locked out of my account with no clear solution. This is a serious issue, especially for users who depend on secure and consistent access.
Didn’t bring food .
Don’t offer curbside if your stores don’t want to take it curbside. Offer mobile order for drive thru.
Not well designed
Has multiple flaws that don’t let the app actually make sure it’s your account. It sits frozen for minutes or hours if it’s that bad. Also no customer support in any way, so don’t expect your money or friendlyness to help
Poor User Experience
This app is horrible to use. Never remembers my login so I have to waste my time logging in every time. Also they need to fix the location problems. It will prompt you to pick a store. Then if you pick a favorite order or previous order it will order to that previous store or another store. Also I don’t know if it’s just location but all the stores near me never have drive thru pickup and most of the time never have curb-side. Lastly no rewards which is crazy in present times.
Disappointing
This is the first food app I’ve seen that does not auto enroll you in rewards.
Horrible customer service
Absolutely terrible experience. It was pouring rain, and we specifically chose curbside pickup so we wouldn’t have to get out in the storm. When we arrived, no one brought our order out because it was raining. We ended up having to walk inside through the pouring rain ourselves.
By the time we got our food and made it back to the car, everything was wet, including parts of our order. The whole point of curbside pickup is convenience, especially during bad weather. If a restaurant offers curbside service, they should honor it or at least let customers know it isn’t available.
Very disappointing experience. I would not recommend this location based on the poor customer service.
By the time we got our food and made it back to the car, everything was wet, including parts of our order. The whole point of curbside pickup is convenience, especially during bad weather. If a restaurant offers curbside service, they should honor it or at least let customers know it isn’t available.
Very disappointing experience. I would not recommend this location based on the poor customer service.
Try to log in and says blocked
I tried to log in and says blocked, then I try to make an account and wont send a damn verification code at all.
HORRIBLE APP
This app NEVER works! No matter what I do, remove app and start over, reset password, etc., I get a message saying Blocked, no usable devices blah blah blah. The worst.
17way authentication
What is the point of creating a password if i have to stand on 1 foot and bark my ss# like a dog to login? Is somebody going to hack the system and order 6,000 chicken fingers on my account? Are you going to make them without asking questions? I understand, you wont have to ask the criminal if you ask the (now former) customer every 30seconds…
Misleading options
So I ordered the combo and it only lets you choose one option. Sauce or fries etc. thinking that it already comes with fries I chose the sauce option. Ended up only getting sauce and no fries
Payment system is clunky
Card information is all correct but still unable to get payment to go through after trying multiple times
can't even sign up
can't even sign up
Have to login every time
Every time I want to quick order chicken on the app I have to login. Makes it so the app is inconvenient to use
Never works
What the tin says. Never lets me order. Logs me out. Never loads code. Updated dozens of times. Useless.
Doesn’t work
literally will not let you log in. i try to make an account and i never get any of my texts / emails to confirm my info so it wouldn’t let me. i know i already had an account with them but they don’t save it!
Incorrect order
Missing our Caniac combo order. We didn’t realize until we got home and we drove 40 minutes to get to this place.
Pointless.
Honestly don’t see the point of downloading this app. There’s barely any rewards, no exclusive deals worth caring about, and nothing really makes the app feel useful compared to just ordering normally. Most fast food apps at least give free items, points that add up fast, or good promos, but this one feels super basic and disappointing.
Cannot even to login
Cannot even to log in
Horrible App
Always freezes. Have to ASK to be a part of their Caniac Club. Who does that? Why aren’t people automatically enrolled once they create an account? Why do they have to request from a team member to join? App is slow and super frustrating to navigate as it becomes frozen all the time.
Worst food app ever!
This app will log you out so you’ll have to enter your email and password every time you want to use it. That is stressful and inconvenient for people on the go. Also, there are zero rewards so it’s kinda pointless to even sign up in the 1st place.
App never works the first time
I love Canes but ordering in the app is a nightmare. Takes forever to load and I usually have to close out and restart multiples times. This time I wouldn’t even let me choose a location to start an order.
Not Functional for Customers
I have tried ordering online multiple times through the app but it does not allow me and I get this message “unable to add membership to loyalty scheme”. So why have a rewards system that does not work? I even tried scanning my QR code for the rewards physically at a raising cane’s and they told me “it doesn’t work” and I need the “physical rewards card”. It is very frustrating dealing with this inefficient app. I can’t order online or I can’t scan it in person because of my rewards card. This needs to be updated asap.
Password
This is a fast food application. You are out of your mind to require people to have such a strong password. There’s nothing important in your app. I promise you.
Don’t Mobil Order
Mobile order is impossible to do through drive thru and takes longer, but you have to you for the club. Counter productive.
Need biometric login
I hate that I have to use my password to login every week. Do you have options for facial login? Or at least given the option to save password with my phone
Bad!
It keeps asking me to log in to my account-it's so stupid.
Fake promotion for baiting app users
Mother’s Day this year it advertises to have BOGO for users who download and verify in app before 05/09. I did all of that and there’s still nothing on the app shows where I can find discount codes to apply for my purchase. I’m shocked a bigger brand would do this to raise in-app traffic. Putting those asides, the app is straightforward, which is a good point, but surprisingly boring for an 2026 fast food app compared to McDonalds, Burger King, and KFC’s one is even better organized, decorated and more visually appealing than this app.Not recommended if you don’t love the brand already in real life because you won’t find yourself love the brand from the app itself.
Does not work
I try to sign up but it’s just a plain red screen with a disco ball spinning and that doesn’t make sense why It doesn’t work, foods good tho
My location not in app
Can’t use the app because my location is not available.
App never works
Great layout, easy to use, but 9 times out of ten there is an issue with my order not submitting, or curbside not being available, or I am unable to set my vehicle, etc etc. I rarely close the deal. Considering I like to order ahead since it takes longer to make special orders for my spouse with dietary needs, I have definitely chosen to go to other restaurants when the app is messing up.
Logged out every time
I use the app regularly, and nearly every time I open the app, I have to log in. Very inconvenient.
Not worth it
No rewards, signs you out all the time, long waits even when ordering on the app, just overall disappointing. Don’t bother.
Ms Cee
App is pretty simple to navigate, make sure you sign in canica card for rewards. Food is always on point.
Inefficient Format
Tried to use app at multiple BR/ LP/ AP area locations, all which have not allowed me to pick up a mobile order through the drive thru, but require me to do mobile curbside pickup. Multiple times now I’ve watched the drive thru line clear out while I am still waiting for my order in the mobile pick up spot. Don’t make it an option to pick up to beat the drive thru if we are going to end up getting our food even later. Only reason I’m giving 2 stars and not 1 is because the food is good.
It’s fine.
You should really add rewards points
No Rewards Program
I suppose it’s convenient for ordering and picking up. It’s a shame that Cane’s did away with their rewards program though. This honestly pushes us to get Zaxby’s or Slim Chickens instead. Cane’s loss.
My legal last name is considered profanity?
Took me weeks to figure out why I couldn’t place orders through the app, only to discover it was flagging my completely legal last name as “profanity.” I’ve never had this issue with any other app, website, or service. Honestly a pretty irritating, and slightly insulting, problem to run into for something as basic as entering your name.
Track points
The app works well, but I’m upset that it does not track my points for rewards. I should have plenty of free meals by now, but I’ve realized it’s not been tracking any of my purchases or points.
Login process is every time and lengthy
I hate being logged out if I don’t order more than once in a week span. It wouldn’t even be that bad if the login process wasn’t so miserable, and the app wasn’t so slow. Why I have to wait until you guys send me a verification email to order a chicken tender when you’re the only company who requires this is definitely a deterrent from ordering here more often.
App crashes often
App freezes a lot and with no ordering only available it takes me back to the app. At times I just say nah I’ll go somewhere else.
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)