Review Insights · App Store
Raising Cane's Chicken Fingers
Raising Cane’s Chicken Fingers · 372,660 ratings · ★ 4.9
4.9
★★★★★
372,660 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
18 negative reviews mention this · 38% of all complaints
★★★★★ "Useless. App is useless can’t order anything anymore." - Deeeltromax
2
"work"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Checkout issue. App works ok overall until you get to checkout, kept trying to checkout, entered a new card and everything, but it wouldn’t let me checkout or even Apple Pay it at all! They need to update the app, you can tell it’s buggy and barely running" - Anon_254
3
"food"
8 negative reviews mention this · 17% of all complaints
★★★★★ "No Deals. Why make an app with no deals? The food’s already overpriced lol" - SoldierHayden
4
"place"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Simply doesn’t work. The app will not let me place an order until I allow them to geo track me. I did; it shows that geo try is on for Cane’s but it still won’t recognize. Cane’s sucks anyway. Go with Slim Chickens" - clint1310
5
"every"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Bad. Absolute headache everytime I try to use this app. Logs you out unless you are going weekly. Horrible experience ever trying to log in." - SpexzClipz YT
6
"without"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Can’t view menu without restrictions. Just wanted to see the menu. Had to allow push messages. No thanks. Went to Popeyes instead." - Jf53876
7
"issues"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app never works.. Every time I use this app, without fail, something goes wrong. I have never once had a smooth experience using this app. It consistently logs me out, never saves card information, or never places an order. Once, out of the many times i’ve t…" - Kaytm5
8
"option"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Please fix one time code issue. I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived. I’ve been living in Florida for year…" - Pitrinco09
9
"times"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Please fix one time code issue. I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived. I’ve been living in Florida for year…" - Pitrinco09
10
"cane"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Cane’s Sauce. Add the option to purchase the large cup of sauce 👎" - Tyler70802
11
"card"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Checkout issue. App works ok overall until you get to checkout, kept trying to checkout, entered a new card and everything, but it wouldn’t let me checkout or even Apple Pay it at all! They need to update the app, you can tell it’s buggy and barely running" - Anon_254
12
"complete"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Please fix one time code issue. I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived. I’ve been living in Florida for year…" - Pitrinco09
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No Deals
Why make an app with no deals? The food’s already overpriced lol
Please fix one time code issue
I had a really frustrating experience with this app after the latest update. I wasn’t able to access my account because the verification code that’s supposed to be sent to my phone number never arrived.
I’ve been living in Florida for years, but my phone number is from Puerto Rico, and it seems like the system no longer properly supports or recognizes it after the update released a few days ago. If the app can’t reliably send codes to certain numbers, there should at least be an option to receive the verification code via email.
I tried multiple times and still didn’t receive anything, which left me completely locked out of my account with no clear solution. This is a serious issue, especially for users who depend on secure and consistent access.
The app needs better support for different regions and more flexible verification options to prevent situations like this.
I’ve been living in Florida for years, but my phone number is from Puerto Rico, and it seems like the system no longer properly supports or recognizes it after the update released a few days ago. If the app can’t reliably send codes to certain numbers, there should at least be an option to receive the verification code via email.
I tried multiple times and still didn’t receive anything, which left me completely locked out of my account with no clear solution. This is a serious issue, especially for users who depend on secure and consistent access.
The app needs better support for different regions and more flexible verification options to prevent situations like this.
Can’t view menu without restrictions
Just wanted to see the menu. Had to allow push messages. No thanks. Went to Popeyes instead.
Bad
Absolute headache everytime I try to use this app. Logs you out unless you are going weekly. Horrible experience ever trying to log in.
Useless
App is useless can’t order anything anymore.
Cane’s Sauce
Add the option to purchase the large cup of sauce 👎
Checkout issue
App works ok overall until you get to checkout, kept trying to checkout, entered a new card and everything, but it wouldn’t let me checkout or even Apple Pay it at all! They need to update the app, you can tell it’s buggy and barely running
Doesn’t work
On the order screen I add my payment and the complete transaction button remains grayed out.
Simply doesn’t work
The app will not let me place an order until I allow them to geo track me. I did; it shows that geo try is on for Cane’s but it still won’t recognize. Cane’s sucks anyway. Go with Slim Chickens
Awful!
Makes zero sense why they make you login to purchase stuff on the app. When there’s literally no reward program, perks, etc. I’ve never seen such a useless app in my life. Literally worthless, haha.
Bunk gift cards
Kid received a Canes gift card that we were going to add to app. Card said “scratch off gently” and we tried. In the end the number was mangled and canes store refuses to accept or exchange. I’m 100% sure their gift cards are designed this way on purpose.
Worst app ever
Useless
Most Frustrating App!!
Our family loves Cane’s, but we HATE the app! Nine times out of ten it will not work. Cannot get past your pick-up option… click “Continue,” you get the disco ball for a second, and you’re taken back to the beginning. It is infuriating! So now… we sit and wait in line at 9:25 p.m.
App never loads
App will only load about 1 in 10 times that I open it. Just get a permanent spinning disco ball.
Food is good, App is bad
The worst fast food app of all time!
Place order button is off
When I Finish selectting my items And I try to Place the order the Place order botton is Gray And I cannot click it
Big Function Flaw
When you move off screen to a different app or lock phone and come back to Cane app, the screen with “I’m here” button goes away and you have to call the restaurant to say you are at curbside pickup.
no deals no points
this app doesnt offer points or deals
Burning hot chicken grease on styrofoam? Pretty sure that causes stomach cancer.
I've seen my to go plate melt to the chicken. I don't understand why it's so difficult for them to understand when I ask for them to put the paper first. The same paper they use when you dine in. No option in app to request. NO COUPONS/DISCOUNTS OR POINTS IN THE APP. 🤦🏻♂️
Worst app ever
Does not track any history. Lost all my points and has to scan a card to use or accumulate points?
Good food, terrible app.
App sucks. Doesn’t ever allow you to choose Drive Through pickup, so you MUST use inside pickup or curbside, if offered. When you try to describe your vehicle for curbside pickup, sometimes glitches and puts you in an endless loop. Same thing happens for inside pickup-endless loop instead of moving forward to payment. Glitches and can’t complete checkout half of the time. If you can get to the checkout page, Apple Pay doesn’t work half of the time. Requires you to re-sign in every time you open the app. The Sign Up button on the app doesn’t automatically link a Caniac club sign up, so you never build points, have saved payment methods, etc. Terrible, terrible app.
This app never works.
Every time I use this app, without fail, something goes wrong. I have never once had a smooth experience using this app. It consistently logs me out, never saves card information, or never places an order. Once, out of the many times i’ve tried to use it, has it worked. Ordering online has never been more of a hassle. I have had no other issues with any other mobile food app. If by a miracle, I make it to the pay screen without issue.. it just continuously loads and never places the order. Genuinely the worst mobile app in fast food.
Way to much just to reset a password
Way to much just to reset a password took me like 20mins just to reset a
Constantly logging me out
I am always having to log back in. It’s so inconvenient. Logs me out every week and then I need to do the whole security code. At least let me do face login.
Truly a terrible app design
Always issues with this app. Card payment problems when it works on every other fast food app, continuously logging me out, lack of rewards. Curbside pickup and drive though almost never available…literally the worst fast food app of all time.
Bad app good food
The location in Seattle is new and I understand there will be some changes over time in the app performance and the team’s performance but it’s a little frustrating when you walk up and you see people get online orders but this app never lets me do online orders
Slow and unresponsive
1. The app is slow and unresponsive. 2. The app is giving 404 errors when trying to place an order
Fun idea
The app totally does not work and you get to the payment screen of where you’re gonna pick up at the drive-through parking spot or go in the lobby. None of the options work it just spins for a little bit says loading and then takes you back to the same screen so completely broken 🤷🏼♂️
This App Doesn’t Work without WiFi
This app has never worked for me without a WiFi connection. Even when using 5G or LTE, it doesn’t let me select a location and I’ve never been able to use it to order
No rewards
No rewards or deals why would I want to eat there
Meh
No issues with the location, but charging two dollars per chicken strip that’s as skimpy as my mother-in-law it’s crazy. They need to either increase the size of the chicken tenders or lower the price. Very disappointing.
Glitchy & can’t order
Giving me issues and wasting my time. Needs to be updated to fix the bugs. Everytime I try to pay using Apple Pay it says it cannot complete my request.
The app sucks needs work
Had to make an account just to place an order over 50$ wack
Worst app ever
It's constantly down servers are down all the time you have to constantly reopen the app and then when you finally are able to get your order in the car, you can't even pay for it
App never works for me
The app never works. Start an order and go to pay and there is always an issue. Sometime I can’t even complete an order without it freezing up.
Dog App, loads maybe once out over 10 tries over different days
App almost never loads
Good food annoying app
Annoying and clunky
These reviews must be fake
I love their chicken, and their dip is amazing, and in spite of that, I go to Cane‘s probably 1/5 as much as I would if their app was decent. Their app is costing these people money. I’m sure they don’t feel it, because I’m sure business is great, but business would be so much better if their app was decent.
Bad app
One star is very harsh but needed to balance out the glazing. The interface is fine but somewhat clunky. Main issues are the app logging you out frequently and buttons not working inexplicably when a location is experiencing high traffic.
Does not work
i used this app a lot back in 2025 and it did not work. it didn’t submit your actual order. i don’t know if they updated it but just order off the website this app sucks!!
Rewards program
I like the app and I love the food but this is seriously one of the least satisfying and ironically rewarding programs I’ve used. I feel like I can go 5 times in a row and scan my QR code every time and I haven’t gotten a single reward yet. Usually they want you to use the app so line is less long it makes it easier on the location and it gives them insight into your spending habits. In exchange for this the customer will get points on every dollar spent that go towards future products or purchases. In this case I’ve spend a considerable amount and haven’t received a single reward and it’s not a rewarding program at all. I would love to see them move towards a point styled system that is clear and honest with what they are providing and receiving instead of this ambiguous you might get something eventually. Other than that canes is my favorite fast food place. Please work on it.
Trash
This app is trash. It constantly logs me out. It is an inconvenience. I have to constantly have to log back in. It’s another reason why I choose Laynes over Canes.
Missing these features
Please allow the customer to select dine in as a pick up option when ordering.
Please allow the customer to add his gift cards to his account in the app without having to place an order.
Please allow the customer to add his gift cards to his account in the app without having to place an order.
Buggy app
The app is extremely buggy. I have only been able to order once, every other time, I get an error message.
Terrible app
This app is terrible. I attempted to place a bulk “Tailgating” order and the app only allowed me to order the chicken in bulk, but none of the other items. That defeats the purpose of a tailgating order if you can’t include everything in bulk.
I then tried switching to the online ordering through the website, where bulk options for all items are actually listed. However, when I tried to complete the order, the app would not let me pay.
The ordering process is inconsistent between the app and the website, and it makes placing a large order unnecessarily frustrating. For something as straightforward as a tailgating order, the system should work seamlessly. Until this is fixed, it’s much easier to just call the restaurant directly.
I then tried switching to the online ordering through the website, where bulk options for all items are actually listed. However, when I tried to complete the order, the app would not let me pay.
The ordering process is inconsistent between the app and the website, and it makes placing a large order unnecessarily frustrating. For something as straightforward as a tailgating order, the system should work seamlessly. Until this is fixed, it’s much easier to just call the restaurant directly.
Fix this app
Constantly signs me out for no reason, almost every single time I try to order I have to sign back in. It gets old.
Issues with the app:
1. Always signed out of the app for some reason.
2. Can’t order Caniac Combo. It adds to my basket but nothing shows when I tap on basket.
2. Can’t order Caniac Combo. It adds to my basket but nothing shows when I tap on basket.
Can’t order without creating an account
I want chicken not more marketing emails filling up my inbox
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)