Review Insights · App Store
Rakuten Viber Messenger
Viber Media SARL. · 831,218 ratings · ★ 4.6
4.6
★★★★★
831,218 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"viber"
18 negative reviews mention this · 33% of all complaints
★★★★★ "Limited features. Viber doesn’t offer free voip numbers unlike google" - Cheranz
2
"send"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Photo send. Viber photo send will not easy.and so file/ photo send other not easy shared" - Myint Mg Mg
3
"call"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not worth it. I wanted to be able to call US landline while traveling in Europe- and was unable to do so through Viber this year. I will be looking for the alternative app next time." - nick_name_me
4
"messages"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Viber is dangerous source of fraud and scam .. Viber becomes dangerous source of fraud and scam . They always allow to send unknown scam messages. They didn’t check and care the user even reported spam. I heard a lot of people report about that and they still allow to send scam messag…" - soe1992
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Петр Пупкин
Редкостное Г, вечно глючит
Limited features
Viber doesn’t offer free voip numbers unlike google
iPhone bug
Viber is useless for iPhone now. It can't search numbers in iPhone
Network error
Photo and video loading long
One of the worst apps
One of the worst apps
The picture took too long to arrive
It used to be very convenient to use, but now it's not at all convenient.
Not worth it
I wanted to be able to call US landline while traveling in Europe- and was unable to do so through Viber this year. I will be looking for the alternative app next time.
No Support | Viber out calls to Nepal reroutes to other receivers. This is big security concern
No Support | Viber out calls to Nepal reroutes to other receivers. This is big security concern
Can’t activate account
For the past few weeks , my account has been repeatedly blocked by the system for no clear reason. I’ve contacted support multiple times but never received a meaningful response. I even tried reinstalling the app and verifying my details again, but nothing changed.
It’s very disappointing to lose access without explanation, especially when there’s no proper customer support to resolve the issue. This experience has made the app unreliable and stressful to use. I hope the developers improve their support system and provide clearer communication to users facing these problems.
It’s very disappointing to lose access without explanation, especially when there’s no proper customer support to resolve the issue. This experience has made the app unreliable and stressful to use. I hope the developers improve their support system and provide clearer communication to users facing these problems.
Viber is dangerous source of fraud and scam .
Viber becomes dangerous source of fraud and scam . They always allow to send unknown scam messages. They didn’t check and care the user even reported spam.
I heard a lot of people report about that and they still allow to send scam messages.
I heard a lot of people report about that and they still allow to send scam messages.
Difficult App
I was unable to call US numbers even though I paid for a US calling plan. Skype was so much better!
Heavy loading
People should not use anymore. Viber can’t send file easily it take so long time
Horrible ad experience
The new ad experience feels spammy. A large ad is triggered within the message inbox each time I open the app. It feels more like a spammy site than a messaging app. I find myself moving my main conversations to WhatsApp.
it keeps crashing on ios 17.7.1, iphone 13 mini
it wont open an app at all on ios 17.7.1, iphone 13 mini
Blocked as spammer
I’ve had Viber for 6 years . In past months Viber randomly blocks group chats and also my individual account . This Viber system is banning people as spammers that are just normal users and their system to help sends auto generated response with zero help . 😤
Complain
I can’t open pictures and voice messages when will come to me, its about 10 days
The design is outdated
Please consider updating the app to make it smoother and support IOS 26
Annoying scam group chats everyday
Get ready to be added to annoying scam crypto group chats every day. And the reporting process takes forever and it’s useless because it won’t stop you from getting added to another chat. Worst and most annoying app ended up deleting it
Service not very good
I am having a lot of problems with Viber. All of a sudden I can’t make calls to certain phone numbers and their customer support takes days to get back to me. I also have additional money with Viber for overseas calls. I am trying to get that money returned since I can’t make all the calls I need to make.
Still can’t get my issues with Viber resolved. I paid extra money for instant support but so far NOTHING. A big waste of money as far as I am concerned. And they won’t refund my $19.05 for Viber Out even though the app is almost useless.
All I can say at this point is to stay away at least until I can get back with better updates
Still can’t get my issues with Viber resolved. I paid extra money for instant support but so far NOTHING. A big waste of money as far as I am concerned. And they won’t refund my $19.05 for Viber Out even though the app is almost useless.
All I can say at this point is to stay away at least until I can get back with better updates
Voice messages doesn’t open
I would like to share my problem here that the voice messages are not opening on my viber app. Any solution?!
Spam-filled messaging app
This app is full of spam advertising and unnecessary notifications. But if you upgrade and pay them they stop.
And when you type in a smiley face like this :) it turns into a childish emoji cartoon.
And when you type in a smiley face like this :) it turns into a childish emoji cartoon.
So many useless groups
I used to love Viber because it’s one of the most popular messaging apps in the Philippines. It had cute stickers, too!
But recently, I’ve been getting useless channels on my inbox. I get added to community groups I never asked nor want to join and my invox gets flooded by these messages that have nothing to do with me or my interests.
What makes it worse is THERE IS NO WAY TO DELETE or unjoin from these groups. All I can do is mute or snooze them, which still clutters my inbox! Right now, I’ve resorted to putting them in a folder just so I don’t look at them.
But recently, I’ve been getting useless channels on my inbox. I get added to community groups I never asked nor want to join and my invox gets flooded by these messages that have nothing to do with me or my interests.
What makes it worse is THERE IS NO WAY TO DELETE or unjoin from these groups. All I can do is mute or snooze them, which still clutters my inbox! Right now, I’ve resorted to putting them in a folder just so I don’t look at them.
Cant use
Will not send a sms to verify my number. Need to get a call. Never get the call to sign up. Contacted support and the ticket was just closed with no assistance.
This app sucks
I try to log in without using my camera because it is nit working and i tried every method that exist and it still says scan the qr code bro and app with that much users have a bad service
Too much spam
My inbox is inundated with spam and scams, and it shouldn’t be so very difficult to file a report. And it shouldn’t be so difficult to find the delete conversation button. It shouldn’t be so far hidden away.
Too Many ads and getting span message from scammers . Also facing in line lag issue.
Too Many ads and getting span message from scammers . Also facing in line lag issue.
Useless
I had the same problem before then they made me send all my documents for ID and photo and I did. It worked for a while and not it’s back no not working. I try to make a call and it cancels my calls. I o or call my mom and was accused of fraudulent calls. Ridiculous. I’m not going to send my documents again!
Dont use viber out
Viber out does not work with south africa, waste of time and money. The other person cannot hear you, and the connection is bad
Remove
This is a scam that hacked
my phone
my phone
Viber Technology Error
Myanmar People send too many reports (OTP Case) to viber. Viber is still no response on us . That , everyone should be 1 star rate & make them remove from app store.
Spam and no safety
Spam
အဆင်မပြေမှု
Viber ကလက်ရှိအနေအထားနဲ့ဆို ဆက်မသုံးသင့်တော့ပါဘူး user တွေအနေနဲ့လည်းအတော်စိတ်ပျက်နေကြမယ်ထင်ပါတယ်
مشكلة في التثبيت
ارجو مساعدتي في حل هذه المشكله التي اواجهها في تنصيب برنامج الفايبر ولا يقبل التصيب ع الايفون
Исправь ошибки
Исправьте ошибки просмотра картинок и фото в миниатюре, почему я должен смотреть на черные квадраты если я не хочу тыкать и открывать каждую
Calling a pain
Would not recommend this for someone wanting to call numbers abroad. Not easy to use. Waste of my money.
Fail to register
I never received the call pin. Tried several times
Nhận xét tốt
Tuyệt vời thank you Lan Trần
Endless SPAM
You can opt out of everything, only receive messages from contacts. But you will get a bless crypto group chat spam. Worst thing? No way to leave or report, file a long report form?! Ffs
软件问题
viber 不是出问了吗 看不了图片 有时候也发不出去 还没有效解决吗
What is this app’s real purpose?
First of all I can only send simple words messages and can’t even send 2mb photos. ‘Sending video clips to others’ is way further more than this app can handle. I’m so disappointed and they never fix it. I’m never ever gonna use this app again thanks!
Bugs
This latest version can’t show message box fully words. And shows also blank space more end of the sentence.
Privacy settings reset themselves
I had turned OFF online status and read receipts and after an update found them turned on again.
Not what I wanted
As soon as I installed the app and without asking permission, it sent notifications to everyone who had my number that I got Viber and offered them stickers for saying hi to me. Not cool. I want something more discreet.
Login Error
Can't Login to my acc
Don’t work for AT&T customers
I tried to install and use this app to communicate with family but it failed to do the call and confirm several times. They have a bug in their system that hinds up the call when they call to verify your mobile number.
Telegram better
Govno
Viber Desktop is so bad
Viber desktop is so bad ..
Not Ok
ဒေတာတွေပျက်ကုန်တယ် မှားနှိပ်မိတာပြန်ယူလို့မရတော့ဘူး
Photo send
Viber photo send will not easy.and so file/ photo send other not easy shared
Viber review
မြန်မာနိုင်ငံအတွက်တော့သိပ်မကောင်းဘူးအမြဲလိုင်းကျတယ်ပုံပို့ရင်ချက်ချင်းမရောက်တာများတယ်videoဖိုင်ဆိုပိုဆိုးပေါ့
+ 4 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)