Review Insights · App Store
RBC Mobile
Royal Bank of Canada · 2,140 ratings · ★ 4.7
4.7
★★★★★
2,140 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
15 negative reviews mention this · 24% of all complaints
★★★★★ "Horrible incompetent staff. I just called the number and I was met with complete disrespect with staff that barely speak English and they put a limit to my property and money which is illegal. They advised me to use an alternative bank if I want to purchase a televisi…" - hebajallad
2
"account"
15 negative reviews mention this · 24% of all complaints
★★★★★ "Constant errors. Constant errors, incorrect posted balances, like RBC is in the Stone Age compared to other banks. Just really really frustrating. The app crashes on me everyday at some point, even on different devices. Can’t see both my US and Canadian acc…" - blondie48264
3
"work"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Check depositing does not work. Impossible to deposit a check. The bank representatives are denying the problem" - jennyrator
4
"accounts"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Constant errors. Constant errors, incorrect posted balances, like RBC is in the Stone Age compared to other banks. Just really really frustrating. The app crashes on me everyday at some point, even on different devices. Can’t see both my US and Canadian acc…" - blondie48264
5
"update"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Latest update causes crash on iOS 26.4. The latest app update causes crash the app to crash immediately on launch. It’s ridiculous that their devs aren’t checking crash logs and submitting fixes. This is literally the latest iOS version…." - MoS531
6
"password"
9 negative reviews mention this · 14% of all complaints
★★★★★ "CrossBorder Linking. When you go to Accounts (… menu), Manage Linked Accounts, RBC Bank U.S Primary, and try to link a US credit card or chequing account, then enter your US password, it says: “Sorry we’re experiencing technical difficulties at the moment”. Eve…" - Brandon-T
7
"mobile"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Where’s the balance widgets?!. I held out for as long as possible, using my iPhone 7 until the very end. Today, I spent a lot of money on an iPhone 16 so I can get the most recent version of RBC Mobile. I thought this new version would fix the widget problem that persist…" - BradStudio
8
"banking"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Hypersensitive lock up. Locks up on everything. Can’t even pay my bills. Needs phone support every time. Worst of all the big five banks for apps. Calling undoes the purpose of online banking. Some support representatives are clearly better working for McDonald’s" - Johnnie 999
9
"doesn"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Fraud!. It is nothing besides a deliberate act by RBC to conduct fraud through offering points while redeeming all points at once is not an option forcing customers to loose them or wait until the value decided by RBC is reached. The only reason RB…" - dube101
10
"issues"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Very annoying app. 1. Why do you ask for personal questions if I’m already authenticated with FaceID? 2. The most annoying in-app popup messages I’ve ever experienced with no option to turn them off. 3. Unable to update phone number on Personal Information p…" - pixeldust995
11
"every"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Hypersensitive lock up. Locks up on everything. Can’t even pay my bills. Needs phone support every time. Worst of all the big five banks for apps. Calling undoes the purpose of online banking. Some support representatives are clearly better working for McDonald’s" - Johnnie 999
12
"working"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Hypersensitive lock up. Locks up on everything. Can’t even pay my bills. Needs phone support every time. Worst of all the big five banks for apps. Calling undoes the purpose of online banking. Some support representatives are clearly better working for McDonald’s" - Johnnie 999
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Latest update causes crash on iOS 26.4
The latest app update causes crash the app to crash immediately on launch. It’s ridiculous that their devs aren’t checking crash logs and submitting fixes. This is literally the latest iOS version….
Horrible incompetent staff
I just called the number and I was met with complete disrespect with staff that barely speak English and they put a limit to my property and money which is illegal. They advised me to use an alternative bank if I want to purchase a television online from y OWN money. No wonder why they are receiving lawsuits from patrons.
Check depositing does not work
Impossible to deposit a check. The bank representatives are denying the problem
Hypersensitive lock up
Locks up on everything. Can’t even pay my bills. Needs phone support every time. Worst of all the big five banks for apps. Calling undoes the purpose of online banking. Some support representatives are clearly better working for McDonald’s
Horrific company
DONT waste your time and bank with them
Constant errors
Constant errors, incorrect posted balances, like RBC is in the Stone Age compared to other banks. Just really really frustrating. The app crashes on me everyday at some point, even on different devices. Can’t see both my US and Canadian accounts on the same dashboard… They really need new app developers…
Obsolescence in design
I have a 15.4 OS and cannot update further (iphone limits). I am no longer able to open or use this app. Dev team only designs forward.
Very annoying app
1. Why do you ask for personal questions if I’m already authenticated with FaceID?
2. The most annoying in-app popup messages I’ve ever experienced with no option to turn them off.
3. Unable to update phone number on Personal Information page without verifying identity on the previous phone number. What if one no longer has access to the previous phone number?
Hoping these issues will be addressed soon.
2. The most annoying in-app popup messages I’ve ever experienced with no option to turn them off.
3. Unable to update phone number on Personal Information page without verifying identity on the previous phone number. What if one no longer has access to the previous phone number?
Hoping these issues will be addressed soon.
Like the devs have never used a competitor
Everything works terribly. Trying to hook up to anything like monarch winds up in verification loops that are infinite. Every time you switch out of the app you have to log back in. Hate this bank so much.
CrossBorder Linking
When you go to Accounts (… menu), Manage Linked Accounts, RBC Bank U.S Primary, and try to link a US credit card or chequing account, then enter your US password, it says: “Sorry we’re experiencing technical difficulties at the moment”. Every single time. It’ll never work.
RBC account
Unable to access account.
Mobile app identity verification doesn’t work
Mobile app identity verification doesn’t work. I have to shut down the app, re-load it and I get the verification. Unfortunately, it doesn’t allow me to access the website. Bad system.
Careful with this bank and the hidden fees.
You won’t get notified of fees, so carefully check each statement at least every 2 weeks.
I have been a customer for 9 years, leaving now.
I have been a customer for 9 years, leaving now.
Can not link US account
Got error message when I try to see my US account. I can not open it.
A truly confusing experience
Connect to their US banking service to be thrown into a maze of Frankensteined websites and be locked out as you enter the wrong password somewhere.
You can send $ to, but not receive from USD accounts. 55 minute wait to reset password.
Get it together!
You can send $ to, but not receive from USD accounts. 55 minute wait to reset password.
Get it together!
US linked accounts have never shown in app
US linked accounts have never shown in app. They are already LINKED to my account but the app just won't show the accounts. always says that there is an error or technical issues.
Payment History not loading
Why is it that you cannot access past payments any longer through the app under the history tab?
Push notifications don't work
21st century, Canada's one of the biggest bank and you still don't have decent developer team to fix push notifications issue?
Never works
This app almost never works to login. Your security is so tight I can’t get into my own account.
Worst bank
After two years I still cannot link my USA based rbc account into the app to see balances.
Dreadful Login
This app never works. Won’t send a text to my phone number. I have to have a phone call. How about an authentication app instead not tied to the phone since that seems to be a problem for the banks technology
Incompetent
It’s been over a full month and two factor authentication is still not working. Preventing me from mobile online banking. How is this possible!!!
Terrible
Only thing worse than this app is having to stare at this logo on a Canadians jersey
Not sure what is wrong with the app
I cannot login in my account. I share password between the Mac and the phone. The password works perfectly on the Mac and doesn’t work (ever) with the mobile app. If I try two times in a row and don’t get it right the app locks my bank account and I need to restore the password. Uninstalled. I’m tired of wasting my time.
Can’t log in - 2 step verify double failure
Wow, they have gone nuts on security, so secure I can’t log into my own account. Sends my phone noticification but won’t recongize it on my laptop. Even tried w drivers license scan. That didn’t work either. I correctly enter my password and tried two different options for 2 step verification and still locked out. RBC - fix this. Unacceptable!
App unavailable outside of Canada
The app is not available for download if your are residing outside of Canada. This makes it difficult for those with non resident accounts. Other major Canadian banks do not have these restrictions. Please make it available across platforms in all countries.
Interac prevents password manager
When following a link for an Interac deposit, it logs you out of the app and won’t let you use the password manager as it won’t fill the info no matter how many times I click on it.
Still non-functioning.
2 years later and the linking US account features still aren’t working. Maybe it’s time to fire your Mobile team and get a new one RBC......
Worst User Experience
This app currently has one of the worst user experience ever shown by a banking app. Majority of the feature enabling buttons don’t work and links keep showing the error “currently we are experiencing technical issues. Try later”. The ability to link US accounts don’t work either. The developers also seem to have taken a short cut to putting the least amount of effort by showing US accounts via web views instead of natively showing it within the app.
Technical probs
I like the app but 3 out of 4 times I go to use it there is an error message saying having technical issues.
Not sure what’s up but hope they fix this soon.
Been going on for 6 months.
Not sure what’s up but hope they fix this soon.
Been going on for 6 months.
Not working
I can’t type in my security answer. App is broken. I can’t use it.
The app crash
Since the last update mid August 2020, the app crash immediately on IPhone 6
Worst banking app yet
Keep messing up my password even after I reset it and and have probably the worst customer service I’ve ever had to experience would not recommend this app or bank to anyone
RBC is not a real bank.
RBC is not a real bank. When you call, and if they answer, it seems like you’re talking to somebody hanging out in n their living room. They are NEVER exact. And that’s like a requirement for being a real bank right? Over $4000 disappeared from my account and they didn’t have any explanation as to why or where it went. That’s like a requirement for a being a real bank right? They took 30 days to deliver my debit card but they were collecting interest on my money the whole time. Access to funds is requirement for being a bank right?
Long story short, Don’t use this app and NEVER USE THIS BANK. I’m out $4000 and nobody can explain to me why. I guess I should have chosen a real bank.
Long story short, Don’t use this app and NEVER USE THIS BANK. I’m out $4000 and nobody can explain to me why. I guess I should have chosen a real bank.
Face ID doesn’t fallback to PIN
I have enable FaceID and wearing a mask all day long. Yow this is seriously impacting everyone, it’s covid season and I’d need to remove my mask. Please add fallback to PIN!
Impossible to deposit Canadian cheque
The mobile cheque deposit function in Version 6.7 does not work, on my iPhone 7 running iOS 13.3 as I am trying to deposit a cheque issued from Canadian government.
In the past 5 days I tried numerous ways of picture-taking using the app but the photos were all rejected. I tried bright natural & bulb lighting, dark surfaces without reflection, video or auto mode and manual mode, with and without flash, and different distance or framing to contain 4 corners. I also deleted the app, shutdown and restarted the device and reinstalled the app, and attempted on a different iOS device iPad. None worked. However older version of this app worked well on this same device in successfully depositing cheques.
Customer service denied any problem and said nobody else has reported this problem. This is a very frustrating experience, considering Canadian banking is going paperless but electronic means are not reliable and online customer service is indifferent and insolent.
In the past 5 days I tried numerous ways of picture-taking using the app but the photos were all rejected. I tried bright natural & bulb lighting, dark surfaces without reflection, video or auto mode and manual mode, with and without flash, and different distance or framing to contain 4 corners. I also deleted the app, shutdown and restarted the device and reinstalled the app, and attempted on a different iOS device iPad. None worked. However older version of this app worked well on this same device in successfully depositing cheques.
Customer service denied any problem and said nobody else has reported this problem. This is a very frustrating experience, considering Canadian banking is going paperless but electronic means are not reliable and online customer service is indifferent and insolent.
Broken (doesn’t open at all on iPhone X running iOS 13.2.3)
App crashes on launch on iOS 13.2.3 with an iPhone X. Can’t get past splash screen. 👎
Major bug needed fixed soon
After selecting a currency from the drop menu, the page was zoomed in and cannot zoom out. As a result only a part of the left screen was visible. Problem was persistent since March. Please fix it. 😞
Resetting monthly budget in new feature
What is the point of releasing a new NOMI feature for budgeting if it is not fully functional? I was able to successfully set my transportation budget once. Now I cannot remove it or update it, after spending some time looking for how to even do this from the app settings. Really disappointed in the lack of foresight from developers and QA that implemented this feature, please consider patching this bug or rolling back until it works properly.
Doesn’t show RBC US cards...
Which is a pretty big flaw. Also no way to customize what accounts to show in the quick view.
App update
Worst app update. One cannot find anything on the app easily everything is so hard and complicated. I’m a 19 year old and I am used to technology and this is ridiculous to comprehend and manage my accounts.
The app was way more organized before the latest update. Disappointment.
- Love RBC
- Hate the app update
The app was way more organized before the latest update. Disappointment.
- Love RBC
- Hate the app update
All The Promises Little Execution
Have tried to link my US account for cross-border transfer many times, and it says that it is successful. But I can’t seem to transfer funds. It keeps telling me to enter my password, which I’ve done... many times. Fix this RBC!!!
Crashes on deposit
For a bank like RBC, if their basic functionality of depositing a check is crashing and there is no improvement weeks later, it is such a shame. Can expect out of a local bank due to lack of resources, but RBC which charges one of the highest banking rates in Canada, this is such a disappointment.
Ancient and creaking
Looks like this app hasn’t been updated since the first iPhone came out a decade ago. @rbc, I can make your customers love it. Call me.
Just bad
App does it job, and that’s great and all. But it is riddled by crashes, bugs, and connection issues.
If a multibillion bank can’t properly hire a proper app developer, then we have a problem.
If a multibillion bank can’t properly hire a proper app developer, then we have a problem.
Pointless
If you can’t access all your accounts like RBC USA
E transfer not working
Please review your App, it keeps asking for an update but is not working
Bad, too bad!!
Bad, too bad!!
E-Transfers don't work now!
Like another reviewer, e-Transfers don't work now! Repeatedly transfers me to a RBC web page & tells me to update my app yet my app says it IS the current version. Deleted & downloaded, same crap. Thanks RBC for screwing up immediate customer payments! Fix this & respond to me & the other reviewer (Cdn store) as you have others who posted other problems! And, BTW, I can't even submit a review through my Canadian iTunes account!!! Are you not taking negative reviews now???
Useless
I still have to use my computer to transfer money to my US account! Useless app
Virtually useless
No linkage to US account, nor can I seem to be able to sign in to my USA account using this mobile app. This is just taking up space on my iPhone.
+ 13 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)