Review Insights · App Store
Red Lobster Dining Rewards App
Red Lobster · 123,772 ratings · ★ 4.9
4.9
★★★★★
123,772 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
13 negative reviews mention this · 26% of all complaints
★★★★★ "Pointless. You can’t order from within the app then when I tried to login on the website to order, I got locked out of my account. So I had to order as a guest instead of earning points and now I can’t get back into my account. Do not recommend." - MusicLovah24
2
"account"
11 negative reviews mention this · 22% of all complaints
★★★★★ "app doesn't work. can't reset my password bc it says phone number already in use! can't set up new account for same reason! wonky, unreliable, and poor marketing for the brand!!!" - kenixfan
3
"rewards"
11 negative reviews mention this · 22% of all complaints
★★★★★ "What is the point. I don’t really get why this app exist. All it does is allows you to manage your rewards from red lobster you can’t order you can’t place a carryout. You have to then go to their website to order. The UI is also very terrible. If you wanna l…" - Trent10444
4
"restaurant"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Awful service. Our server told us 8 times she would get back to us about 20 minutes. She served the table behind us who had just sat down for 5 minutes prior. We left the restaurant because she came back after 25 minutes and asked are you ready to orde…" - wendell’s wife
5
"work"
9 negative reviews mention this · 18% of all complaints
★★★★★ "app doesn't work. can't reset my password bc it says phone number already in use! can't set up new account for same reason! wonky, unreliable, and poor marketing for the brand!!!" - kenixfan
6
"order"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Awful service. Our server told us 8 times she would get back to us about 20 minutes. She served the table behind us who had just sat down for 5 minutes prior. We left the restaurant because she came back after 25 minutes and asked are you ready to orde…" - wendell’s wife
7
"lobster"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Disappointed. I was there on Saturday about 3 o’clock. I think I already wrote a review but even my seven year-old granddaughter say the next day she said grandma that place was disgusting. A seven year-old now I went to red lobster in Broward on 411 pla…" - Vacuum can
8
"every"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Disappointed. I was there on Saturday about 3 o’clock. I think I already wrote a review but even my seven year-old granddaughter say the next day she said grandma that place was disgusting. A seven year-old now I went to red lobster in Broward on 411 pla…" - Vacuum can
9
"doesn"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Disappointed. I was there on Saturday about 3 o’clock. I think I already wrote a review but even my seven year-old granddaughter say the next day she said grandma that place was disgusting. A seven year-old now I went to red lobster in Broward on 411 pla…" - Vacuum can
10
"login"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Pointless. You can’t order from within the app then when I tried to login on the website to order, I got locked out of my account. So I had to order as a guest instead of earning points and now I can’t get back into my account. Do not recommend." - MusicLovah24
11
"password"
7 negative reviews mention this · 14% of all complaints
★★★★★ "app doesn't work. can't reset my password bc it says phone number already in use! can't set up new account for same reason! wonky, unreliable, and poor marketing for the brand!!!" - kenixfan
12
"sign"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Errors. Errors login with Facebook. Unable to signin." - Shiva135
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Awful service
Our server told us 8 times she would get back to us about 20 minutes. She served the table
behind us who had just sat down for 5 minutes prior. We left the restaurant because she came back after 25 minutes and asked are you ready to order now.
We were not comfortable ordering because the server is cover with small pox - blisters all over her face and arms. Unpleasant server with unsightly face.
behind us who had just sat down for 5 minutes prior. We left the restaurant because she came back after 25 minutes and asked are you ready to order now.
We were not comfortable ordering because the server is cover with small pox - blisters all over her face and arms. Unpleasant server with unsightly face.
Disappointed
I was there on Saturday about 3 o’clock. I think I already wrote a review but even my seven year-old granddaughter say the next day she said grandma that place was disgusting. A seven year-old now I went to red lobster in Broward on 411 place was nice and clean food was great. The one it was Palm my granddaughter seven years old wanted to go there so we went what a disappointment. It was a black lady as a manager first of all she was not dress appropriate to be a manager I mean it’s a certain way you need to look I couldn’t tell she was a manager. That’s what I’m saying from the employees a difference. We hardly got to eat the food because they were nuts nuts all over the place like what the hell is going on and you really didn’t say you didn’t see it until you brought your food and that’s when you see the Nat started coming from everywhere when I walked in I even told the guy who was seating us I said wow something smells funny in here. It almost made me did not want to sit down and every table he took us to was dirty so he end up cleaning the tables so we can sit down then they brought us a drink. I love the Bahama mamas that’s what I go for the Bahama mama did not look like the one and if you wanna know the difference, I do have photos from the one on 4-11 Broward then the one in palmbeach, maybe it was something dead around that table and the bug started coming out when I brought the when they brought the food out I don’t know, but the manager not one time did she offer to ref fix our food and send us take us another table or can I prepare your food and you take it home and I apologize nothing she said nothing she’s inexperienced. She doesn’t need to be a manager. They need to close that place down. I am. I am gonna call inspectors to inspect the place so be prepared.
app doesn't work
can't reset my password bc it says phone number already in use! can't set up new account for same reason! wonky, unreliable, and poor marketing for the brand!!!
Logging in
The app would not let me in
Pointless
You can’t order from within the app then when I tried to login on the website to order, I got locked out of my account. So I had to order as a guest instead of earning points and now I can’t get back into my account. Do not recommend.
Errors
Errors login with Facebook. Unable to signin.
Restaurant lied
We went to Red Lobster last night and I signed up for their app because it said you would get 10% off your meal. Nope. I signed up and when the check came I still didn't have my 10% off coupon. I asked the waitress and she said "Oh, that's for your NEXT visit..." Why would they have you sign up for an app in the restaurant and then tell you that you can't use the 10% off until next time????? I don't know of any other restaurant that does this. Not one. The app is terrible as well. You have to sign in every single time as the app never remembers your sign in information. It only remembers your email and that's it. I probably won't be returning to this restaurant ever again because of their "Come NEXT time and use the 10% off coupon" policy. This is just a shady business practice to get you to keep returning. I will be deleting the app since I won't be returning to Red Lobster ever again. I even checked my app, which I never downloaded before last night, and my 10% off coupon is not even there! Service was subpar as well. We were missing meals, sauces, they took forever to come check on us, it was just an all around horrible visit. For a restaurant with such high prices, you would think they would hire better employees. I guess if you have a pulse then you have a job at Red Lobster. No experience or speedy service necessary. So, if you sign up for the app, beware, they only get you to do that and they will never honor their own policies. Worst restaurant experience ever.
Birthday girl
Trying to scan receipt to get reward points and it says camera not available. When I try to do manually, it says it’s expired. Lost a lot of points because Red Lobster is expensive so not happy!
Difficult to log in
Error code. Tried 4 times.
App Barely Works
This app is complete trash. Sign in with Facebook doesn’t work. Contact us page doesn’t work, half the links are “bad gateways” and won’t load. Signed up in May and never received the sign up rewards. Completely useless currently.
App and your rewards is trash
Used to love Red Lobster and the app. After their financial troubles looks like the app and your rewards are a thing of the past. Don’t bother installing, it won’t work. Been a year since I could access my rewards. They are just pretending the app is fine.
App
How do I delete?? Not working, no adding points, got new phone still no better!!!!!!
Complicated steps to login
When ordering, you are taken out to a web browser to login and to order! I tried to include a reward item on the order but I can’t do it there. I had to go back to the app to redeem my reward. This is a stupid ordering system compared to say, Olive Garden or Texas Risdhouse.
Doesn’t work!
I’ve tried to use it numerous times in the restaurant and I get an error message when I try to redeem rewards. Waste of time and storage. Deleting the app.
Won’t signin to Facebook or login points
Whenever I try to login to Facebook it won’t let me and whenever I try to login with apple and add points with my apple account it won’t do it. Please fix.
It used to be reliable
This app has really gone downhill. It logs me out and won’t let me log back in. Now when I finally log in it shows zero points no rewards and no use of previous points. It frequently tells me my account is locked and an email was sent to me, but no email was ever sent. I have sent a message using the contact tab but have gotten no response.
New app
I hate your new app. It is very hard to get around it. There is no way for me to download my receipt. I have to remember to get the waiter or waitress to do it for me. It’s a real pain. Please take it back so it is easier to get around in.
Disappointed
App is now garbage. Lost all my rewards and can not access anything. At least six months of frustration. Very dissatisfied.
Awful app absolutely worthless
👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻
Codes dont work
The 10% discount wont show up and it won’t let me use it
App and website are trash
The website and app won’t let you log in. Frustrating when you’ve earned points towards rewards and can’t use them
Unable to enter points
Unable to enter points after paying bill
Unable to sign into account
I have been unable to sign into my account without getting any assistance from the restaurant manager. I have quite a bit of rewards and I am frustrated that I am unable to use them with no help. Needless to say I won’t be going back to this restaurant again.
Used to work
App was great at first. Then it updated and deleted all my information. I tried to update and create a new one but it’s buggy. I can’t even enter transactions manual or scan for points. Decided to just delete
Captcha
Cannot sign up because it keeps saying something about the captcha. I’ve done it ten times. I know darn well I’m not getting it wrong that many times.
App not adding points
I just signed up and I’m not able to get the points from the receipts that I scanned. The app shows that the receipts are scanned every time I try to rescan them but the points still haven’t shown up a week after all initially scanning them.
Can never log into app after the update.
Add my points and rewards back in my account. I should not have to change my password every time that I try to log in. I never had this issue before. Not only do I have to change my information every time I log in, but where are the points and rewards that I had? Everything was taken away, I want my points and rewards added back to my account.
App no longer works
As another review or noted, the capcha just keeps resetting and even though you are inputting the right username and password it still doesn’t let you login.
App quit working
Doesn’t recognize me anymore after being a platinum member for many years.
All my points are gone. I can’t sign in.
Reinstalled it and still I can’t get in.
All my points are gone. I can’t sign in.
Reinstalled it and still I can’t get in.
Locked me out of account
I cannot log in. As soon as I was about to use my earned reward my account froze.
Can’t log in anymore
At first this app worked fine. But for the last few weeks I cannot log in anymore. Email and password are correct, but the stupid Captcha keeps resetting itself after verifying. I also cannot use either of the alternative methods (Facebook or Apple) because the dumb app throws an error message. High school dropouts shouldn’t be coding apps for “professional” businesses. I’ve deleted the app and won’t be earning points anymore. Stupid app developers.
APP IS NOW DEPLORABLE!
Never had a problem until the recent crab fest promotion. I was in my local Red Lobster on Saturday, July 6, and when I tried to login, I was jerked around and take it in circles! Ultimately ended up getting locked out of my account! By the way, my server in the restaurant that day said that the same issue has happened to other customers since this crab fest started. I reached out to Red Lobster Customer relations who gave me instructions to uninstall and reinstall the app (yada, yada, yada) and then request the link to reset my password which I did. STILL GOT JERKED AROUND IN CIRCLES! I still cannot access my account if my life depended on it! At this point, I am totally convinced I could walk into Fort Knox wearing a clown suit easier! Whoever designed their app was apparently having a hold my crack pipe and beer moment when doing so! I have been a loyal Red Lobster Customer for over 30 years, soon to be ex-customer! I reached out to the customer relations team for what it’s worth once again to explain the situation and told them if someone doesn’t contact me, I’m going to spread the word all over social media regarding my experience, and go up to their CEO! I’ve had enough! Respect is earned, it’s not given! And at this point, I have lost all respect for Red Lobster! And judging by some of the other reviews, it looks like I’m not the only one who has been jerked around and taken in circles. BEYOND DISGUSTED NOW!!!😡😡😡😡
Maine Lobster
Rubbery today after 2 tries. Usually delicious
Facebook login not working
Can't log in, locked out of account, Facebook login is inactive, please fix app ASAP
Rewards automatically converted
I really don’t like that the rewards points will be redeemed to rewards automatically when they reach 250 points. I wasted all my rewards points because it the expiration date of the rewards they automatically redeemed for me is very short.
It would be great if it allows customers to choose when and what to redeem, like all other rewards apps.
It would be great if it allows customers to choose when and what to redeem, like all other rewards apps.
Deleted App / I don’t want to be redirected to your web site!
I don’t want to be redirected to your web site!
I want to order in the app like every other restaurant app. Have you not seen how the competition implements their usage of an app. You make it impossible to be mobile customer.
I would go with fixing the FAIL.
Reference say Wendy’s or Macdonalds, Smashburger
So you understand clearly, handle everything in the App!
I want to order in the app like every other restaurant app. Have you not seen how the competition implements their usage of an app. You make it impossible to be mobile customer.
I would go with fixing the FAIL.
Reference say Wendy’s or Macdonalds, Smashburger
So you understand clearly, handle everything in the App!
App doesn’t work
Forces me to create a new account every time.
Can’t even log in or enroll.
Downloaded the app for the first time and trying to login or enroll gives a 403 forbidden error so it’s basically useless.
Never works soon I got to the restaurant
I don’t know but this app is not working properly
False ad
Add says join and receive welcome gift of 10% off. Manager will not honor it.on top of this they took forever to get my refills even though there was only one other table. All u can eat but it takes hours to eat cuz they slow
Worst App for Restaurant
It's not intuitive at all how it's made. Why have an app in the first place if it redirects you out of the app for every order? Also the codes for the rewards don't work half the time when you try to apply them.
Broken App
Can’t even log in. Put in my email and password but stuck for recaptcha to load to prove I’m not a robot.
App that takes you to internet to order
Why have an app if you cannot order using it and track your order???
Cannot receive forgotten password or open account using multiple email addresses
Tried for 30 mins. to receive forgotten password for an account I didn’t even know I had … followed instructions but no password reset email ever received. Tried to open new account using multiple different email addresses and it kept stating user names (highlighted email address) were already in use even though I had never used them for Shopping / Restaurant accounts. I finally gave up, was really craving crab legs but I guess they won’t be from Red Lobster!
What is the point
I don’t really get why this app exist. All it does is allows you to manage your rewards from red lobster you can’t order you can’t place a carryout. You have to then go to their website to order. The UI is also very terrible. If you wanna look at the menu, you have to go through three different tabs in order to find the menu and that menu isn’t even updated with your current location. You need to go onto the website to order like I mentioned before.
Over it
The app is constantly logging me out, there’s really no perks to using it honestly. It’s to the point where I pretty much don’t even need it.
App not working after last update
Of course every update is “bug fixes” but now the app will not work for me. Fix it.
No good service
The food was good, the service is another story, my husband wait 10 for his beer and the water. I had a 50 dollars gift card and the waiter say that was just 25 dollars he also did not take the 10 % off that they advertised in the app.
Can’t order through app
Annoying that you have to order online instead of in the app
Cumbersome app
Cant sign in regardless of what I do
Sentiment summary
98%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)