Review Insights · App Store
Relive: Hike & Ride Memories
Relive B.V. · 69,434 ratings · ★ 4.8
4.8
★★★★★
69,434 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"relive"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Can’t trim route. Relive discontinued the functionality to trim routes. If you forget to stop recording after an activity, it records everything until you remember to “finish” making the data and map useless. Please fix this because it is a deal breaker." - Underproductions
2
"features"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Bring back route trimming!. One of the features I valued most, the ability to trim my route (e.g., when I forget to end a walk recording and it continues as I drive away), was recently deleted. I don’t care at all about the new music and opening features, but the los…" - Qoolio
3
"subscription"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Bring back route trimming!. One of the features I valued most, the ability to trim my route (e.g., when I forget to end a walk recording and it continues as I drive away), was recently deleted. I don’t care at all about the new music and opening features, but the los…" - Qoolio
4
"photos"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Forces you to share all photos. The app forces refuses to save a video locally unless you select “share all photos” in the apps permission. Even if you select “Add photos only” or “limited access” (with which the app is capable of saving the video), the app will refuse to…" - jbombadil
5
"video"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Forces you to share all photos. The app forces refuses to save a video locally unless you select “share all photos” in the apps permission. Even if you select “Add photos only” or “limited access” (with which the app is capable of saving the video), the app will refuse to…" - jbombadil
6
"version"
6 negative reviews mention this · 19% of all complaints
★★★★★ "I miss this app!. This app used to be AMAZING but they keep sabotaging every possible feature so that they can lock it behind a paywall. It’s so slimy and underhanded. I understand limiting some functions like number of photos to encourage users to switch to…" - Skupinicecream
7
"trim"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Can’t trim route. Relive discontinued the functionality to trim routes. If you forget to stop recording after an activity, it records everything until you remember to “finish” making the data and map useless. Please fix this because it is a deal breaker." - Underproductions
8
"route"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Can’t trim route. Relive discontinued the functionality to trim routes. If you forget to stop recording after an activity, it records everything until you remember to “finish” making the data and map useless. Please fix this because it is a deal breaker." - Underproductions
9
"ability"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Bring back route trimming!. One of the features I valued most, the ability to trim my route (e.g., when I forget to end a walk recording and it continues as I drive away), was recently deleted. I don’t care at all about the new music and opening features, but the los…" - Qoolio
10
"refund"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No billing support. The whole company is run by bots, and refunds are not given for any reason. I have a dated screenshot of my cancellation and they still charged me." - mpattr
11
"data"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Can’t trim route. Relive discontinued the functionality to trim routes. If you forget to stop recording after an activity, it records everything until you remember to “finish” making the data and map useless. Please fix this because it is a deal breaker." - Underproductions
12
"away"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Bring back route trimming!. One of the features I valued most, the ability to trim my route (e.g., when I forget to end a walk recording and it continues as I drive away), was recently deleted. I don’t care at all about the new music and opening features, but the los…" - Qoolio
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Activities Disappearing
Dozen of activities disappeared. The app is not trustworthy.
No billing support
The whole company is run by bots, and refunds are not given for any reason. I have a dated screenshot of my cancellation and they still charged me.
Forces you to share all photos
The app forces refuses to save a video locally unless you select “share all photos” in the apps permission. Even if you select “Add photos only” or “limited access” (with which the app is capable of saving the video), the app will refuse to do it.
I miss this app!
This app used to be AMAZING but they keep sabotaging every possible feature so that they can lock it behind a paywall. It’s so slimy and underhanded. I understand limiting some functions like number of photos to encourage users to switch to the premium version but trimming your route and changing the title should still be baseline features. If the app worked better, I would happily purchase premium but the way things are going… it’s only a matter of time before they remove features from premium as well to force your hand into getting a new “super plus premium” membership that’s twice the price.
Updates removed features
I have used the paid version for several years but will be unsubscribing. Features in previous versions that I found useful have disappeared in the latest version. It used to be easy to view and trim a downloaded video inside Relive, but that feature is gone. It used to be easy to trim an entire Relive. That feature was especially useful if I forgot to end the Relive recording at the end of a ride or hike and unintentionally recorded a piece of the car ride back home from the trail head. But that feature is gone now too.
Do NOT trust with memories
The company simply deleted my content from once in a lifetime trips! Photos and memories from places I will never visit again.
I received one, confusing email to which I replied immediately. I got NO response. I tried contacting them a 2nd, then 3rd time. Then POOF. EVERYthing was gone!!!!
What’s really infuriating was that THEN they decided to respond to my emails telling me it was too late.
This is not a professional app, it’s a kid in his mom’s basement. Do not trust it with any valued content.
I received one, confusing email to which I replied immediately. I got NO response. I tried contacting them a 2nd, then 3rd time. Then POOF. EVERYthing was gone!!!!
What’s really infuriating was that THEN they decided to respond to my emails telling me it was too late.
This is not a professional app, it’s a kid in his mom’s basement. Do not trust it with any valued content.
WORST APP! Don’t waste $
This is the worst app. In theory, it’s cool, but it disconnects every 2 seconds. While AllTrails and Strava remain connected and you have full or enough bars, relive continuously disconnects and doesn’t make a sound to even tell you that’s it’s disconnected so you have to watch it like a hawk, put your safety in jeopardy, and hope that it tracks your route and miles. I have contacted their customer service and they try to blame it on the user immediately and their connectivity. Like I said, how can other tracker apps stay connected the whole time but anytime relive is being used even simultaneously it disconnects at least half a dozen times, if not more. DO NOT WASTE YOUR MONEY ON THE PRO VERSION. I did that once and it was a waste of money. Terrible app, terrible customer service.
Just finished my workout and Strava & AllTrails stayed fully connected for my entire 5.35 mile route. Relive disconnected 7 times and only tracked 4.8 miles. Make it make sense. You can’t because you app is WORTHLESS AND TERRIBLE. Shame on you! Scammers!
Just finished my workout and Strava & AllTrails stayed fully connected for my entire 5.35 mile route. Relive disconnected 7 times and only tracked 4.8 miles. Make it make sense. You can’t because you app is WORTHLESS AND TERRIBLE. Shame on you! Scammers!
Terrible support
This apple will drain your battery. It is subpar to other tracking apps, such as Strava. Also did a cheap upgrade and they use auto renewals behind your back to keep your subscription going while doubling the price and tell you they’re under no obligation to inform you about renewals in their terms and conditions. Their help app is run by AI and it’s very difficult to reach out to a person not holding my breath for a refund. Steer clear.
A buggy mess
I’m not sure when but this app was recently updated and apparently quality assurance is not something being done anymore. Anyone that spends any amount of time trying to create a video with this current update will have a plentiful list of issues and bugs.
I could easily list 10 to 15 critical defects that should have been caught prior to release, but then I’d be doing their job for them. Besides, they absolutely know they’re there and chose to release it like this anyway (these are not subtle, minor issues, but crashes, duplication of data, misidentified pictures, etc.)
It honestly makes you wonder what went wrong with the company that they would allow a release like this to be made available to their users. We’re essentially using a beta development build here.
I could easily list 10 to 15 critical defects that should have been caught prior to release, but then I’d be doing their job for them. Besides, they absolutely know they’re there and chose to release it like this anyway (these are not subtle, minor issues, but crashes, duplication of data, misidentified pictures, etc.)
It honestly makes you wonder what went wrong with the company that they would allow a release like this to be made available to their users. We’re essentially using a beta development build here.
The Cybertruck of outdoor apps
Features being removed, same price. Overpromised, under delivered.
They took features away
Taking away the ability to add photos to your 3d run in the free version is a kick in the nuts…nice cash grab, fellas
Requires too much invasive information to work
I have used this app for years. When it started charging for the ability to keep adding photos to activities I said sure. Now that it requires access to my entire photo library in order to take photos while in the middle of the activity I am done. I’m going to quit my subscription and use one of the other apps available out there. Since I’ve signed up for a year, hopefully Apple can pro rate me a refund as this app is now unusable in my opinion unless I grant them access to my 15k photos. I’ll have to file a complaint with Apple and deal with that nonsense now. What a joke.
Invasive data collection/watermark
Reduce the amount of data collected by this app or anonymize the data before collecting. There is no reason to have so many collected data points personally linked to your paying customers.
Remove the watermark for paying customers.
Add more user control over angle/perspective of the camera. Most of the time the default is sufficient, but recently it has chosen some very odd camera positions when visualizing hikes up a mountain.
App since v6.1.15 “requires” full access to photo library in order to save a video. This seems excessive, intrusive, and false.
Remove the watermark for paying customers.
Add more user control over angle/perspective of the camera. Most of the time the default is sufficient, but recently it has chosen some very odd camera positions when visualizing hikes up a mountain.
App since v6.1.15 “requires” full access to photo library in order to save a video. This seems excessive, intrusive, and false.
Log in issue
Cannot log in
Predatory subscription practices!
The app is alright for what it does but beware of the conniving subscription practices. I got blindsided with a $40 annual renewal when I was previously signed up for a monthly reoccurring. Inquired about a refund and they told me to pound sand. I won’t be using this app any longer.
Not recommended
Just track part of my routine.
Super Cool!
Just started using this, but it’s just the app. I’ve been thinking I’ve been wanting and there it is so far so good.
Not working
Paying customer on an iPhone 15 pro max. The app isn’t generating videos the last three times I’ve tried. “Wooos, are you connected to the internet?” Yes!
Can’t make or save/share videos at all. Restarted, reloaded, cold boot…. Not working.
Can’t make or save/share videos at all. Restarted, reloaded, cold boot…. Not working.
I used to use this app, but no longer
I used to start this app on every hike, bicycle ride, and motorcycle ride I did. I paid for the app for one year but I feel $38.99 is excessive. Now that they have removed just about everything from the free version, I don’t even bother to start it anymore.. And if I don’t start it, I will never consider purchasing it again .
Beware of auto charge
Well I liked it until they didn’t sent any reminder for payment neither notifications that payment will be charged. When asked about refund as I caught the auto pay writhing 30 mins of getting charged ….service guy went back old school. It’s in policy. Lost a fan for life. Shows the mindset of founders.
Can’t trim route
Relive discontinued the functionality to trim routes. If you forget to stop recording after an activity, it records everything until you remember to “finish” making the data and map useless. Please fix this because it is a deal breaker.
Bring back route trimming!
One of the features I valued most, the ability to trim my route (e.g., when I forget to end a walk recording and it continues as I drive away), was recently deleted. I don’t care at all about the new music and opening features, but the loss of the ability to trim will probably result in my not renewing my subscription when it runs out.
False sub info in app
The product is novel, and a bit cool. It works and I like the product during the trial. However, not enough to keep it as the subscription is $38.99. During the trial, the app says you will not be charged at the end of your trial. I was charged without notice. The website says cancellation will not entitle you to a refund. This is bullsh.
Frustrated long time premium member
I’m so frustrated with you guys. I keep paying for premium hoping that you’ll add more customization and features, and finally adding sound to the videos was great, but now I can’t control how long the videos I add are, and am limited to the length they can be? I have been using Relive and shouting you guys out on my YouTube channel, but I’m about to give up because of this last update. I was able to work around it before, by adding short clips of my videos to get the pin, then just custom adding my own videos to the map in third-party software to add sound, but now I can’t even do that. It has cost me so much time and money trying to figure out how to cut it all together that it’s not even worth using at this point.
Great app made weak
The recent change to remove the ability to “trim” a ride has made a fine app much less useful. We have all had those rides/hikes/runs where at the end we are feeling great, get in the car and forget to stop the app til we’re miles down the road. The easy trim feature fixed that but without it, it’s weak.
Pulled away from Apple Subscription
I have all my subscriptions with Apple. Now I get invoiced from Relive direct. I have never been on there homepage or member with them. Canceling from subscriptions not possible - you have to pay for another year. Bad business behavior.
Trim Route Default (Please Fix)
Was a great app but need the ability to edit and trim routes or I can’t share my rides or even use the app. Many times I leave the app going till I know I’m done riding. This leave me and others with no ability to get real data later on without a terminate trim edit ability. Without trim the app is useless seeing as it leaves some data without a way to recover needed data.
It WAS a good app
With every new revision the app deteriorates more and more.
Forces you to create useless videos and made trip performance overview hard to find. Will find another app.
Forces you to create useless videos and made trip performance overview hard to find. Will find another app.
Relive has declined
I have used Relive for a number of years and always loved it. I would share it with friends and talk it up as much as I could. However, two things have happened that I don’t like and have caused me to stop using it. One is that in the past Relive did not demand access to your entire photo library. Now they do. I don’t want to give Relive access to the 23,000 photos on my device. The other item is the privacy setting is illogically difficult and doesn’t work the way the Help section says that it does. It’s too bad because this used to be a great app.
Greed
Used to have capability to add a free song selection to the free video creation. Nope. They've taken that away in attempt to get people to buy the upgrade version. Not going to work for me. Like lots of companies, only really interested in making more money. It will likely backfire.
New to this
It’s nice that it shows your journey and you can select which pics you want included. However, I think it is really important to be able to include the audio from the video clips that are posted. I’m in the 7 day trial period. Can you make this fix soon? Seems important!
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)