Review Insights · App Store
Ring Sizer・Tape Measure・Metrix
MobileTech OU · 652 ratings · ★ 4.2
4.2
★★★★★
652 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
12 negative reviews mention this · 33% of all complaints
★★★★★ "I’m trying to cancel and there’s no where to do so. None of the buttons are even working for me.. Please help me cancel this I don’t like it and half the buttons will even click for me and no one to be reached" - imcrystalrey
2
"cancel"
11 negative reviews mention this · 31% of all complaints
★★★★★ "I’m trying to cancel and there’s no where to do so. None of the buttons are even working for me.. Please help me cancel this I don’t like it and half the buttons will even click for me and no one to be reached" - imcrystalrey
3
"trial"
9 negative reviews mention this · 25% of all complaints
★★★★★ "Scammed Me. I signed up for their free trial and was immediately charged $15. Ridiculous." - Kayla 604220
4
"charged"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Scammed Me. I signed up for their free trial and was immediately charged $15. Ridiculous." - Kayla 604220
5
"free"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Scammed Me. I signed up for their free trial and was immediately charged $15. Ridiculous." - Kayla 604220
6
"subscription"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Warning!!. Bogus 3-day trial you will get charged the yearly subscription fee immediately. Don’t do it! App didn’t really do what I needed anyway." - Disappointed 210
7
"didn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Warning!!. Bogus 3-day trial you will get charged the yearly subscription fee immediately. Don’t do it! App didn’t really do what I needed anyway." - Disappointed 210
8
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "$50 a year?!. Just a ridiculous price to size a ring. Everything is a subscription pay app these days. No trial - just pay $50 a year to use. No thanks. Probably doesn’t even work right anyway." - Shane4605
9
"does"
5 negative reviews mention this · 14% of all complaints
★★★★★ "$50 a year?!. Just a ridiculous price to size a ring. Everything is a subscription pay app these days. No trial - just pay $50 a year to use. No thanks. Probably doesn’t even work right anyway." - Shane4605
10
"free trial"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Scammed Me. I signed up for their free trial and was immediately charged $15. Ridiculous." - Kayla 604220
11
"cancel subscription"
4 negative reviews mention this · 11% of all complaints
12
"doesn work"
4 negative reviews mention this · 11% of all complaints
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scammed Me
I signed up for their free trial and was immediately charged $15. Ridiculous.
Misleading
They have been charging my account weekly and double charged my account
I’m trying to cancel and there’s no where to do so. None of the buttons are even working for me.
Please help me cancel this I don’t like it and half the buttons will even click for me and no one to be reached
Warning!!
Bogus 3-day trial you will get charged the yearly subscription fee immediately. Don’t do it! App didn’t really do what I needed anyway.
False advertisement/very deceptive!
I signed up for a free three day trial and they charged me $33.98 immediately! Do not sign up for this. Very deceptive!
Ripoff
Be careful this app charges $9.99 a week!
Cancel my plan
Can’t cancel my plans
Unhappy with service
The app didn’t work for the one day I tried using it, I’m more upset that I have tried to cancel the free subscription before my card is charged and no one has responded to my request. Please cancel my subscription asap!
$50 a year?!
Just a ridiculous price to size a ring. Everything is a subscription pay app these days. No trial - just pay $50 a year to use. No thanks. Probably doesn’t even work right anyway.
started a three day trial, but still charged me
Pretty sure I’m not the only one who’s ran into this when you start a three day trial it charges you what’s the point of a three day trial it’s gonna charge me right then in there
Can’t cancel the subscription
It does not make it easy to cancel the weekly subscription. I can’t get mine to cancel. I’ve even emailed them
Scam
They say you can cancel in settings but there’s no where to cancel
Difficulty canceling app
I contacted this company about canceling the app within the 7 day trial period before getting cancelled and no one has responded.
Horrible
Impossible to cancel
Horrible customer service.
Won’t let me cancel my subscription. There’s no way to contact them…their email is invalid and the contact link will not work. Very disappointing
How to cancel my subscription?
It didn’t remind me took the money and I’m trying to cancel now but can’t find the option
Doesn’t work
Downloaded the app and it won’t load. Even after restarting. It just saying trying to connect.
DID NOT WORK
Trash! Dont waist your time, uploaded a photo and it kept saying “error” took VERY clear pics and it still said error! Dont install or subscribe
Contact Support doesn’t work
I downloaded the app today and need to delete it. All the settings options in the app will not open anything. I have sent emails to the contact in previous review replies but have not yet received an answer.
Being charged after cancelled
Being charged even after I canceled and not being able to get to the settings to find customer support without subscribing again is robbery
Cannot cancel
There is no way to cancel after the free trial and the contact us field does not work
Watch out
Didn’t work and didn’t cancel membership
Scam
There’s no way to cancel free trial
Didn't work
Tried to measure a door it did not work
Bad product
Do not work. Don’t get it it’s very difficult to use
I would give zero stars
Doesn’t work at all and took my money without me okaying it
Worst app
Who developed this app
Disappointed
The only feature that worked was the ring sizer.
Did nothing
Did not scan anything or give any instructions on what to do to get it to scan.
No directions
How does some use it if there's absolutely no directions
No Fricken directions!
How the heck do you use this app?
Cancelled but still charged
I did not realize it was 6.99 per week. I canceled 4/7/25 and got charged 4/11/25. Not okay
Hard to scan
Very difficult to use
Confusing
Very hard to understand the way this app is to be used. Does not seem to be easy to use.
Bad app
Goes dark and doesn't measure... free test is a ripoff and what's worse is that apple recommended it!
Poor
I paid for a free trial and it does not work at all.
Sentiment summary
78%
Positive (4-5★)
3%
Neutral (3★)
19%
Negative (1-2★)