Review Insights · App Store
Rituals Home & Body Cosmetics
Rituals Cosmetics B.V. · 1,687 ratings · ★ 4.9
4.9
★★★★★
1,687 ratings
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Top complaints - extracted from 6 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Not working. Super glitchy. Not able to place orders anymore. Will delete review once fixed" - Alderson317
2
"anymore"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Not working. Super glitchy. Not able to place orders anymore. Will delete review once fixed" - Alderson317
📋 All 6 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not working
Super glitchy. Not able to place orders anymore. Will delete review once fixed
Great products not a very user friendly app
It is so difficult to order gifts when it is for someone’s else address on the app and even on the site. You have to add every address as personal.
I will not shop on the app again
I really like Rituals and I used their products when I was living in Europe. I shopped a lot of items on the Rituals app and every time the app was telling me if you buy $16 dollars more you will have another gift. I got three gifts that I could choose. Just before my order is shipped I receive an email saying that I will not receive some of the items that were in my cart. I tried to call the customer service, the tel number is not in service. I sent an email to the customer service but I have not received an answer from them. When finally my items are shipped, I saw that what they took out is 2 of the gifts. I am very disappointed and it seems like a scam. Not buying on your app anymore.
Not working
None of the meditations will load anymore
Not working
July 5th and app not working! Prices different from when I open the page through a web browser. Unable to add on items to cart! Very frustrating and disappointing!
App needs improvement
When ordering for someone other than the default user, the address book doesn’t work. You must manually type the receiver and billing each time.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)