Review Insights · App Store
Rogers Xfinity
Rogers Communications Inc. · 469 ratings · ★ 4.3
4.3
★★★★★
469 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"rogers"
5 negative reviews mention this · 42% of all complaints
★★★★★ "Deception & surveillance. Rogers users needs to opt out data collection by rogers & use your own equipment to change DNS or run VPN. Silently, Rogers manipulated & got rid of custom DNS or adding VPN. Deep packet inspection & tracking is becoming very toxic at Roger…" - dube101
2
"garbage"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Garbage ignite. This is the worst piece of technology ever known to man just pure garbage do not recommend at all to no user u will lose your mind, ROGERS DO BETTER" - JudahTheGoat13-YT
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
So buggy its a joke
Just let us access through the website, the app wont even log in must of the time, for a tech company this is ridiculous
Horrible customer service
Glitches all the time. And if you ever need help the only way is to call and wait about two hours for some Indian to pick up the phone and answer and tell you how because you can’t remember one stupid little piece of information he can’t help you either. Throughout about 5 years of using Roger’s anytime I needed help with something it literally took an entire day to fix the problem
Deception & surveillance
Rogers users needs to opt out data collection by rogers & use your own equipment to change DNS or run VPN. Silently, Rogers manipulated & got rid of custom DNS or adding VPN. Deep packet inspection & tracking is becoming very toxic at Rogers!
Horrible
The app won’t even log me on to my account. Zero stars.
Pathetic move
My old phone cannot work with this update and I can’t make changes it access my network unless I upgrade my phone. Shame on you Rogers.
Garbage ignite
This is the worst piece of technology ever known to man just pure garbage do not recommend at all to no user u will lose your mind, ROGERS DO BETTER
Very bad experience with Wi-Fi connectivity and not user friendly app
Very bad experience with Wi-Fi connectivity and not user friendly app
Always loses connection
Since getting this we lose connection just about every day. Sometimes for a few minutes sometimes it’s off and on for hours. It’s out again now. It’s a pain and not recommended.
Login screen doesn’t load
App says it needs to use Rogers.com to log me in, but only a blank page loads. Can’t use.
Bad App
Doesn’t have iOS design guidelines so you can’t go back using the gesture from the left of the screen, no native iPad app, won’t let me switch to WiFi 6 (ax) and the graph is very simple and basic. Would have preferred the ability to click into it and see exact data usage in MB or GB. Lots of potential with this app thats missed out, disappointing given the high reviews.
Useless app - says I don’t have Ignite!
Current Ignite customer. After logging in the app says “you don’t have Ifnite set up” but it’s been set up for 3 weeks. Complete garbage, useless app. 0 starts if I could rate 0.
Garbage app
Rogers internet is always down. Can’t even connect to the app when internet is down. I used to have bell and when the internet was down the app would still be able to wirelessly reboot the modem. I logged in to this app to reboot.. what is that.
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
13%
Negative (1-2★)