Review Insights · App Store
RunwayML
runwayml · 10,044 ratings · ★ 4.5
4.5
★★★★★
10,044 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"credits"
31 negative reviews mention this · 45% of all complaints
★★★★★ "Horrible app. I paid a 15 monthly subscription to edit a video for work and it told me I ran out of credits and need more after purchasing. It did not edit my video as requested and after trying two times it told me I needed to buy more credits. This app…" - Zapitto
2
"video"
23 negative reviews mention this · 33% of all complaints
★★★★★ "Horrible app. I paid a 15 monthly subscription to edit a video for work and it told me I ran out of credits and need more after purchasing. It did not edit my video as requested and after trying two times it told me I needed to buy more credits. This app…" - Zapitto
3
"money"
19 negative reviews mention this · 28% of all complaints
★★★★★ "Can’t follow clear instructions. Probably the dumbest AI I’ve encountered. It charges you credits but can’t follow clear, simple instructions. For instance, give it a prompt to create an image of a girl standing on the shoreline of a lake with the viewer in the middle of t…" - ColorfulAmbitions
4
"paid"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Horrible app. I paid a 15 monthly subscription to edit a video for work and it told me I ran out of credits and need more after purchasing. It did not edit my video as requested and after trying two times it told me I needed to buy more credits. This app…" - Zapitto
5
"videos"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Not efficient. Paid 15$ made like 2 videos not useable at all. Than app request more money/credits. Scam" - N1PZ562
6
"simple"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Can’t follow clear instructions. Probably the dumbest AI I’ve encountered. It charges you credits but can’t follow clear, simple instructions. For instance, give it a prompt to create an image of a girl standing on the shoreline of a lake with the viewer in the middle of t…" - ColorfulAmbitions
7
"doesn"
11 negative reviews mention this · 16% of all complaints
★★★★★ "terrible quality. no matter how many tries, it doesnt produce realistic results. the video is sloppy and falls apart." - kax7js
8
"generate"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Confused. I’m so confused it tells me to describe my thing and I do I send it and nothing happens it just goes back to what would you like to generate" - Addy pinky🎀✨
9
"waste"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t follow clear instructions. Probably the dumbest AI I’ve encountered. It charges you credits but can’t follow clear, simple instructions. For instance, give it a prompt to create an image of a girl standing on the shoreline of a lake with the viewer in the middle of t…" - ColorfulAmbitions
10
"work"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible app. I paid a 15 monthly subscription to edit a video for work and it told me I ran out of credits and need more after purchasing. It did not edit my video as requested and after trying two times it told me I needed to buy more credits. This app…" - Zapitto
11
"waste money"
9 negative reviews mention this · 13% of all complaints
12
"month"
8 negative reviews mention this · 12% of all complaints
★★★★★ "$12/month. I wouldn't bother downloading this unless you're ready to pay $12 a month, which is pretty much required after the first request. Download downloaded and deleted 10 minutes later." - Scooter14277
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Confused
I’m so confused it tells me to describe my thing and I do I send it and nothing happens it just goes back to what would you like to generate
$12/month
I wouldn't bother downloading this unless you're ready to pay $12 a month, which is pretty much required after the first request. Download downloaded and deleted 10 minutes later.
Horrible app
I paid a 15 monthly subscription to edit a video for work and it told me I ran out of credits and need more after purchasing. It did not edit my video as requested and after trying two times it told me I needed to buy more credits. This app is horrible. I had to give it one star because it would not let me submit it with nothing
Can’t generate anything
I’m trying to use your app but it’s not working at all, I put my idea and the chat erased it right away without and creation😡 fix your app. For now I won’t even touch it.
Not efficient
Paid 15$ made like 2 videos not useable at all. Than app request more money/credits. Scam
Descriptions and Title Issues
Results do not match my descriptions.
terrible quality
no matter how many tries, it doesnt produce realistic results. the video is sloppy and falls apart.
Not enough credits after $150
Paid 150+ dollars to immediately be told I don’t have enough credits. Now jumping through hoops to get a refund. Seems a little shady. Customer service are bots. Could be a misunderstanding and I’m happy to change my review if they can explain hats happening. As of now I can’t get an explanation.
Trash
Trash ai tool and its only pay to play. No idea how their ratings are so high in the app store unless clowns are paying to play.
Waste of money
This is horrible if you are trying to use it for any sort of editing in your original videos. Still a waste of money if you are using it for making new videos with a prompt.
Want my money back
I prompted a very specific aspect ratio but the apps generates another aspect ratio. The results are not good based on the specific prompt I did.
“I am unable to create videos at this time”
This app is a joke. I typed a simple script and got an error saying it couldn’t do videos right now, that I could ask for a picture instead.
Trash
Complete waste of money it makes you pay to sign up then gets your video wrong so many times you have to redo it so many times it says you’ve ran out of credit and prompts you to buy more
Unhappy
Paid standard didn’t get much. Got one small video and wanted to do an ad and said I needed more credits which means more money. For the price of 15$ a month I should be able to do more. Ripoff.
Not a good app
It is changing face with some ones else and i am loosing tokens just to keep the original face
Horrible App!!!!!
Horrible app. The prompts given are easy and straightforward to understand yet no video comes out correctly. I also continuously receive error messages of not being able to generate my video yet they still take my credits and make it impossible to have them retrieved back.
Почему я еще должна платить, после того как уже заплатила
Верните деньги !
Jai
Super glitchy and super expensive but doesn’t work all the time 🤦
RIP off
I buy the sub for 15 make 1 or 2 15 second animation and it says I’m out of credits. I hope the people who run this app go to jail and Apple gets sued for allowing you to rip people off.
Not worth the money 😤
A cinematic close-up shot on the iconic Route 66 in the American desert.
Dry asphalt, the large white Route 66 road marking on the ground, tall cacti, dusty desert air, long empty highway stretching into the horizon, harsh midday sunlight.
A single Dodge Challenger DEMON, pure black, parked on Route 66.
The camera is very close to the front of the car.
The DEMON logo on the front must be sharp, clear, readable, and centered in the frame.
Ultra‑realistic reflections, high detail, no people in the scene.
Dry asphalt, the large white Route 66 road marking on the ground, tall cacti, dusty desert air, long empty highway stretching into the horizon, harsh midday sunlight.
A single Dodge Challenger DEMON, pure black, parked on Route 66.
The camera is very close to the front of the car.
The DEMON logo on the front must be sharp, clear, readable, and centered in the frame.
Ultra‑realistic reflections, high detail, no people in the scene.
🤬
I paid for a month, but the app isn't working! 🤬
BEWARE
Total scam, beware of this one. Credits don’t roll over. Generations are trash even with my seasoned background in ai content creation. Free APPs like GROK and Sora are 1billion times better.
No
Súper caro
Don't waste your money
I paid for a monthly subscription. I told it to create me a 15 second video with clear instructions and it kept only creating 5 second videos. Ran out of credits in 20 minutes.
Waste of money I want a refund!!
It could never create the video I asked for. It kept apologizing and asked to start over after it still couldn’t do what I wanted it told me it used all my credits and I needed more. Hell no! I’m filing a dispute to get my money back. Total waste of time and not good at all!!!
Signed up 😵
Signed up for one year. Then received no credit after sign when using 🤷🏻♂️
Maybe
Maybe it’s cool. Maybe it’s not. But it sure will take your money. The app wouldn’t generate anything unless I paid it and I wanted to see its capabilities. When I finally gave in it took my credits to make those videos I no longer wanted. Tried to contact them and there was no customer support option.
Waste of $15
TRASH THE FREE VIDEOS WERE LIKE 10000x better than THE PAID SUBSCRIPTION. It’s like as soon as I paid for it and used the “credits” it went stupid on me. All the videos were not from the upload images at all like before. No matter what I try to change in the prompt. Don’t waste your money is garbage
Rip off
I paid my subscription for one month and right after that I just made a video clip very small using a picture of myself and now I could not make anything else because I don’t have enough credit!!! With??? with something that I was able to do free in any platform AI like Meta
TikTok or ChatGPT . Wow that is wrong.
TikTok or ChatGPT . Wow that is wrong.
Sucks 🍆
App sucks
🚫 DO NOT RECOMMEND 🚫
Runway used up all of my credits on a video I needed, with its inability to follow my prompts. This AI is garbage. They need a NO STAR raring
MONEY GRAB APP THAT DOESN’T WORK INTENTIONALLY
Keeps making you buy credits to get the project it didn’t get right the first 10 attempts done. It’s a money grab app. DO NOT USE THIS OR PAY FOR CREDITS OR SUBSCIPTION
This is fraudulous
Too little limit
Poor Results
Fails at simple tasks. If you want randomly and loosely interpreted text made into video then it might work for you but working with set already created models it just fails often. Grok outperforms it significantly in that aspect. So do free open source models like LTX and Hunywan.
Scammmmm
Stay away they’ll take your money to get more credits and guess what you’ll not be able to use those credits until the next billing circle. This is is the biggest scam I saw ever
Rip Off
So I’m being charged for mistakes your ai is making and I don’t think that’s fair. I paid $10 for credits on top of the $15 you charge monthly. You took 400 credits to make a video that your ai messes up and wants to charge me again to correct it but still makes the same mistakes. Then your ai still misspells things and doesn’t follow instructions. This app is a ripoff
Errors
keeps getting videos wrong. i write specific prompts and still gets the videos wrong. In some instances the videos come out racist. update - 4-4-2026 -For some reason the app gets confused when Apes and African Americans are in the same video. i can’t use any of those videos, cause they’re extremely racists. please fix this issue. i gave you one star , cause i am force to . i actually want to you 0 stars.
Waste of money
It doesn’t save project history and keeps crashing while I try to build a clip
Trash
This app is absolute trash, doesn’t do anything I ask it to do. What a waste of time
Bad app
I paid credit they they generate only 2 videos per month it is not convenient at all
The chat doesn’t listen
After subscribing, and 4 tries, video is still all wrong and I’m out of credits to generate something correct. OH! But if I upgrade to unlimited, I can spend an entire day on 3 10 second videos! No….
Nopeeeeeeeeeee
Ok people don’t spend your time and money on this stupid app. Why? They make you pay for dumb stuff and it’s stupid don’t waste your time and money. And if you work here no offense but you need to fix this plz. I want to put a zero but I wouldn’t let me submit so zero stars
Very very very greedy!
I’m paying $15 a month also bought $10 credits. I was only able to make 4 videos…. And the quality and following prompt instructions are extremely poor.
Does not work
Servers are down and it can't even expand the background on one simple video
Video generator that can’t generate video
I’m glad it only cost me $15 to find out this can’t generate video… only still images or images with simple, short animations.
Can’t do basic requests
I asked it to just make my business logo come alive with some movements in one area (spirals) and a pulsing glow around the outer circle l and it couldn’t do it, I paid for the app and ran different prompts to try and do a simple animation on my logo and no matter what I put in it couldn’t do it & was using all my credits for its errors & then it ran out of credits & asked me to spend more soo canceling & deleting.
useless
pay for subscription, but after a couple of try’s the first day, you run out of credits and have to pay beyond the subscription rate in order to use it..
So for $15 buck a month I only used it o e evening 5 times just to get one video done correctly…. Apple refuses to refund d.money
So for $15 buck a month I only used it o e evening 5 times just to get one video done correctly…. Apple refuses to refund d.money
Compared to Sora…
The app lags ALOT yes it generates short videos but it’s credit based , $15 for 625 credit which would generate 6, 10 second videos. The software is very very slow.
This app sucks
I only downloaded this as a replacement for Sora and it definitely doesn’t match my expectations. It’s too robotic and characters don’t have an emotional realism. Idk what others are talking about but I am definitely deleting this asap.
Trash app .
DO NOT DOWNLOAD! Doesn’t even work.
+ 19 more in the clipboard copy
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
10%
Negative (1-2★)