Review Insights · App Store
Sainsbury's Groceries
Sainsbury's · 738 ratings · ★ 4.8
4.8
★★★★★
738 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
4 negative reviews mention this · 31% of all complaints
★★★★★ "App has stopped working iOS 15.8.5. Never had any issues with the app on my iPhone 7 Plus. Now when I try to open the app, the Sainsbury’s flash screen comes up & I'm kicked out. I’ve tried deleting the app & restarting my phone & the issue remains. I can order though the w…" - Alan4435
2
"crashes"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App always crashes when viewing past orders. Sainsburys you’ve got to fix this! I can’t scroll through my upcoming or past orders without the app crashing. I am using the latest iOS too. It’s very frustrating!" - Monju86
3
"details"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Mrs V Travers. Don’t find details helpful phone number given unobtainable chat online not available currently have nectar card trying to register request for code advising email address not recognised find this very frustrating Jemima" - who are you fulling
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App has stopped working iOS 15.8.5
Never had any issues with the app on my iPhone 7 Plus. Now when I try to open the app, the Sainsbury’s flash screen comes up & I'm kicked out.
I’ve tried deleting the app & restarting my phone & the issue remains. I can order though the web site, but it’s so slow.
Please fix this issue.
I’ve tried deleting the app & restarting my phone & the issue remains. I can order though the web site, but it’s so slow.
Please fix this issue.
App always crashes when viewing past orders
Sainsburys you’ve got to fix this! I can’t scroll through my upcoming or past orders without the app crashing. I am using the latest iOS too. It’s very frustrating!
Worst app.
The app logged me out a month ago and Then haven’t been able to use it since!
Hardly works
It’s ridiculous; can’t seem to ever get the app to not say “encountered an error.”
Useless
Can’t pull up a nectar barcode. Can’t manage nectar card details. Almost as useless as the website.
Does not work!
It will not list what is in your shopping trolley.
Always crashes
App continually crashes and orders need to be completed via the website. User details are no longer recognised and I also now need to login every time I use the app. It’s definitely more of a hassle to use the app than the website.
Slow
Way too slow to download info. Off to another site!
Just terrible.
Most of the times slow and unresponsive. Completely useless most of the times due to the really bad response times from their server.
Terrible app
Terrible. Crashes at least two or three times every time you the it on. You can search for something as simple as "beef" and have the reach generate nothing -- it just goes blank! The Tesco grocery app is way better. I just switched over to Sainsbury's to try it for a few months and the terribleness of this app might convince me to switch back to Tesco after my delivery plan is over. I use mobile apps almost exclusively to do my grocery shopping and this one really wastes my time.
Mrs V Travers
Don’t find details helpful phone number given unobtainable chat online not available currently have nectar card trying to register request for code advising email address not recognised find this very frustrating Jemima
Not easy to navigate
Can't clear search for product. If you type in one product you can't erase and type in another product to search. Needs to be easier to navigate don't like the app
Slow
It’s super slow and won’t always let me check out
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)