Review Insights · App Store
山姆会员商店 Sam's Club China
沃尔玛(中国)投资有限公司 · 1,860 ratings · ★ 4.7
4.7
★★★★★
1,860 ratings
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Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
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越来越阿里了，恶心人
开心果有虫子
开心果有虫子，原产地越南。已经去山姆店找了客服中心，不可能按照消费法赔1000的，赔200块。连评论都可以删
1 1 1 Dark m0de ！！！
1 1 1 Dark m0de ！！！
能不能不给图标穿裤衩
不适配暗色图标也就算了，还非得时不时给图标穿个裤衩，真觉得好看？忠实用户不会因为你穿了裤衩多买，甚至遭反感不更新app少打开app，新用户也不会因为你穿了裤衩而成为会员，清醒一点行吗？别干这费力不讨好的事儿
弹窗
弹窗
不要把阿里那一套搞到山姆来
我们希望看到真实的物品图片，而不是ps 的。需要的是优质的商品，而不是优质的图片。希望能够以人为本
不要为了KPI搞负优化
明明好好的垂直滚动浏览商品休息，非得改成三个横向标签这种反人类的设计。开屏广告也是烦得要死，能不能把阿里系这种没事找事的产品经理/UI设计都开了？专心买好东西就够了，不要求你的app有多fancy！
换回原来的总裁
中国人不喜欢阿里，赶紧开除
垃圾阿里人
更换垃圾阿里人
让阿里的走人
做个正常的企业 正常的APP，少恶心人
现在什么臭鱼烂虾都能当高管了么
开除阿里高管
必须开除阿里高管，不然绝不续费
必须开除阿里高管，不然绝不续费
It’s not hema app
The Sam’s Club app is starting to look more and more like ali’s Hema. There are tons of promotions and recommendations everywhere - it feels busier, but also a bit messy. I kind of miss the clean and premium look it used to have.
改版后体验差差差
商品页下滑为什么要改成上拉窗，非常糟糕的体验
换了中国的管理层后越来越垃圾了
山姆越来越差了
不同意个人隐私数据收集协议居然不能用，违反开卡合同，收集过多隐私信息
过分收集个人信息隐私
千万别开通卓越
最后一个月回馈金不返还，气死人了，山姆店大欺客
你好，好丽友。再见，卓越会员。
好丽友，卫龙，盼盼，复合调味料，方便大米饭，肉夹馍，植物油，中文改洋文...
山姆总裁换中国人
山姆总裁换成中国人后，品质下降……我会观察1个月。如果没有改进，以后再不去山姆。
Only for Chinese ID’s
They only accept Chinese ID’s, not passports. So foreigners can’t sign up or use the app.
图标太丑了
app图标不要搞这么花里胡哨，就原本的图标就行，好的不学，就学这么些对消费者体验毫无作用的东西。美国山姆app图标多简洁。
会员卡
不能将会员卡加入apple wallet
超级不专业
开个发票，服务人员居然不懂，真的太差了
The system will lock your account after you upgrade iOS system
According to the membership policy, Sam’s Club permits login on up to three devices. However, after upgrading the iOS system using DFU mode, the system incorrectly recognized the account as a new device. This issue is problematic and should be addressed promptly.
不更新就强制不让用了！
太流氓了
App not working for users in the US. Please fix
For the past few days app just continuously spins and will not load. You are losing customers this way. Please fix this
好评率隐藏不见了
这种掩耳盗铃的功能降级居然会推出，产品经理可以下岗了。
故意隐藏商品好评率
有些商品好评率低，难道不应该是想办法提升产品质量和服务吗？现在竟然直接隐藏了商品好评率。这种掩耳盗铃的做法令人失望。以后再也不会续订会员了。
Unacceptable to force use Alipay
Not able to config preferred payment method
Force to use Alipay
Force to use Alipay
真辣鸡
第一次遇到自己账号登陆都有限制，换了手机再登录才知道，一个帐号登录设备有限制。
什么鬼什么垃圾app
今天更新完了点开一直卡。退出再进去完全被刷新只能操作三下。又卡住。再退出。完全被刷新。山姆app做成这副鬼样子是我从来没见过其他app能达到的状态
Revolving door and broken promises.
I have been waiting for months for an update on the restocking of certain items, but nothing.
They promise a one-hour delivery but then don’t make good on this - if there are no available drivers, DON’T make the promise.
I have received goods as late as 11:15pm and the only recompense was the equivalent of a $2 (15RMB) off coupon.
They promise a one-hour delivery but then don’t make good on this - if there are no available drivers, DON’T make the promise.
I have received goods as late as 11:15pm and the only recompense was the equivalent of a $2 (15RMB) off coupon.
东西很少，服务很差
App做的很差，内容很少，app体验感极差
垃圾。
真的垃圾
不开通会员，无法查看收藏夹
希望能修复这个BUG
Membership
Twice as expensive as Costco membership and all the merchandise more expensive. Thanks, but no Walmart.
Why keep asking for location?
I don’t think location is necessary when shopping online. You already had me shipping address. So here’s the weird thing. The app asks for location every time.
千万别加入Sam会员
山姆的东西价格不比盒马便宜，且量非常大，随便买一样都是大几十上百，一般家庭要消耗很久。其次产品质量一般，极速达等的品质就更不理想了。会员优惠形容虚设还找不到地方投诉。
Can’t register as member
How do I purchase your membership if your app doesn’t let me enter my phone number?????
显示错误
ipad打开app只有一半能显示内容，之前完全正常使用，突然就变成这样了，卸载重装也不行，无语。
强制更新应用，不更新不给用
强制更新应用，不更新不给用
强制更新
不更新就无法使用
Disappointing
Many very basic functions are missing. No alerts when something becomes available (in the app!) for ex., which most of the time it is not but only in the physical shop. No idea what the point is???
They have to step up their game in China otherwise they may become another Carrefour…
They have to step up their game in China otherwise they may become another Carrefour…
被逼的
本来微信小程序可以用会员码，现在小程序不让用了，必须要用app才行，都没得商量，这就是为客户服务的态度！
反复索要定位信息
不开定位就无限制反复索要定位权限
死骗子
卖会员卖的快 服务死烂死烂 店面人挨人，烂环境，屁试吃都没有。要啥啥没有。网购死慢，送不到还说客人拒收，客服一个人比一个吊。
一直验证码发送失败。无法注册无法登陆
一直验证码发送失败。无法注册无法登陆
别有用心的索权要求
1.不开定位不让用
2.不开流量不让用，即使有WiFi
2.不开流量不让用，即使有WiFi
Terrible Options
I bought a subscription with them to try to get some western food options, but they’re options are terrible. They don’t even have eggs a lot of the time, not to mention bread, peanut butter, milk, or many other basic things. Such a waste of money. Might as well use 盒马
这个APP很糟糕
作为山姆的老会员了，你们若是不让用微信小程序的会员二维码了，强制我们都下载了山姆中国的官方APP，那给它做好不行吗？浪费着我手机的内存不说，却不好用，我就用它调出来二维码而已，不更新还不能用？调个二维码出来得更新APP，没意义啊。
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)