Review Insights · App Store
Scan Hero: PDF Scanner
Mosaic S.r.l. · 241,520 ratings · ★ 4.7
4.7
★★★★★
241,520 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Cancelation. It’s impossible to cancel service with this app. No clear direction on how to do so" - Concerned and done
2
"trial"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Trial. Did a week trial cancelled the same day and charges keep trying to come Out" - Trial/payment
3
"week"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Trial. Did a week trial cancelled the same day and charges keep trying to come Out" - Trial/payment
4
"times"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Constant interruptions. You constantly interrupts my work with asking me to rate them. Also, it constantly find that it glitches and I have to close out of the app and restart it to resend something to DropBox. It is about every five times I have to do that." - Billyjams
5
"doesn"
4 negative reviews mention this · 21% of all complaints
★★★★★ "not great. The app jams constantly it seems to get overloaded it doesn’t work" - Keilykookoo
6
"work"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Constant interruptions. You constantly interrupts my work with asking me to rate them. Also, it constantly find that it glitches and I have to close out of the app and restart it to resend something to DropBox. It is about every five times I have to do that." - Billyjams
7
"find"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Constant interruptions. You constantly interrupts my work with asking me to rate them. Also, it constantly find that it glitches and I have to close out of the app and restart it to resend something to DropBox. It is about every five times I have to do that." - Billyjams
8
"subscription"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Illegal charges for subscription. Illegal charges four times per month, instead of one" - Black cat 4264
9
"charged"
3 negative reviews mention this · 16% of all complaints
★★★★★ "No stars. The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy" - AdryansNonnie
10
"page"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app. I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing. It also doesn’t allow you to delete …" - MnAmom
11
"free"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app. I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing. It also doesn’t allow you to delete …" - MnAmom
12
"free trial"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app. I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing. It also doesn’t allow you to delete …" - MnAmom
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
You must enter the app to use it
When I share photos they go no where. I must go into the app and pull photos from there. Waste of time really.
Cancelation
It’s impossible to cancel service with this app. No clear direction on how to do so
Trial
Did a week trial cancelled the same day and charges keep trying to come
Out
Out
Constant interruptions
You constantly interrupts my work with asking me to rate them. Also, it constantly find that it glitches and I have to close out of the app and restart it to resend something to DropBox. It is about every five times I have to do that.
Серьезно?
Мне нужно заплатить за то, чтобы отправить файл? Почему я об этом узнаю только тогда, когда уже сделал фото всех документов?
Конченое приложение
Конченое приложение
Illegal charges for subscription
Illegal charges four times per month, instead of one
Trash
Try it yourself, total trash.
not great
The app jams constantly it seems to get overloaded it doesn’t work
No stars
The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy
Worst app
I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing.
It also doesn’t allow you to delete your “account”. I signed up, unwillingly, for a 7 day trial and I want to delete all of it. I don’t want my Apple account charged for anything but I can’t find where to cancel the free trial - I don’t want to be bothered with canceling it a week from now - as well as cancel anything associated with my information.
It also doesn’t allow you to delete your “account”. I signed up, unwillingly, for a 7 day trial and I want to delete all of it. I don’t want my Apple account charged for anything but I can’t find where to cancel the free trial - I don’t want to be bothered with canceling it a week from now - as well as cancel anything associated with my information.
Lost everything
Do not see a way to recoup any of the scans I had on my previous phone, there is no login for Scan Hero that I can see
Deleting
Used to be able to capture a single page and email it to myself without a subscription but now this app requires a paid plan for that. Removing this worthless app.
scammers
charged my family with weekly subscription 7.99 when a month or yearly subscription is not much more than that. When apps uninstall themselves from your phone it does not update you. Why resort to predatory practices on consumers? Because they are scammers.
Watermarks, ads and $10/mo
Save time and money, don’t download this
Costs $100 to not use it for a few months
I stopped using it after the free trial and had plans to use it in the future, I only just realized it has been charging me $8 a WEEK. A WEEK. Ridiculous price! Not using it for a few months costs me nearly $100.
It also had trouble scanning ANY document that is stapled; if the corner is folded when you’re on literally any other page than the front page, good luck getting a good scan.
Waste of money. Thanks a lot.
It also had trouble scanning ANY document that is stapled; if the corner is folded when you’re on literally any other page than the front page, good luck getting a good scan.
Waste of money. Thanks a lot.
The support doesn’t pay attention
Support is not responding to any request, the scanner stopped working.it’s not transferring documents from email to scanner.
One star
Used to be great then they did some kind of upgrade where they put the date in the subject line and you can’t tap on your photo and go automatically to scan Hero. There’s also no place from the app to get in touch with Support.
Terrible app
Once you sign up, they won’t let you cancel. The free trial isn’t worth it. And they will charge you every week and make it difficult for you to get your money back.
to many times rate required
The app sometimes will close by itself in the middle of making a file with scanning documents
Some of the function on the app doesn’t work
Some of the function on the app doesn’t work
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)