Review Insights · App Store
Scan Hero: PDF Scanner
Mosaic S.r.l. · 241,230 ratings · ★ 4.7
4.7
★★★★★
241,230 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"price"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Costs $100 to not use it for a few months. I stopped using it after the free trial and had plans to use it in the future, I only just realized it has been charging me $8 a WEEK. A WEEK. Ridiculous price! Not using it for a few months costs me nearly $100. It also had trouble scanni…" - Vroomer25
2
"cancel"
5 negative reviews mention this · 17% of all complaints
★★★★★ "No stars. The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy" - AdryansNonnie
3
"free"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Worst app. I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing. It also doesn’t allow you to delete …" - MnAmom
4
"scan"
5 negative reviews mention this · 17% of all complaints
★★★★★ "to many times rate required. The app sometimes will close by itself in the middle of making a file with scanning documents Some of the function on the app doesn’t work" - alex94cc
5
"email"
5 negative reviews mention this · 17% of all complaints
★★★★★ "No stars. The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy" - AdryansNonnie
6
"money"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Watermarks, ads and $10/mo. Save time and money, don’t download this" - windbite
7
"subscription"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Illegal charges for subscription. Illegal charges four times per month, instead of one" - Black cat 4264
8
"doesn"
4 negative reviews mention this · 14% of all complaints
★★★★★ "not great. The app jams constantly it seems to get overloaded it doesn’t work" - Keilykookoo
9
"charged"
4 negative reviews mention this · 14% of all complaints
★★★★★ "No stars. The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy" - AdryansNonnie
10
"week"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Worst app. I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing. It also doesn’t allow you to delete …" - MnAmom
11
"hero"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Lost everything. Do not see a way to recoup any of the scans I had on my previous phone, there is no login for Scan Hero that I can see" - Lost all documents
12
"scan hero"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Lost everything. Do not see a way to recoup any of the scans I had on my previous phone, there is no login for Scan Hero that I can see" - Lost all documents
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Illegal charges for subscription
Illegal charges four times per month, instead of one
Trash
Try it yourself, total trash.
not great
The app jams constantly it seems to get overloaded it doesn’t work
No stars
The app charged me several times and I cannot find where to cancel. I have emailed them several times and they are billing me like crazy
Worst app
I usually don’t have issues figuring out how to use an app but this one just sucks! I was trying to print a 5 page doc and all the app would do is “prepare it for pdf print”. I tapped print and nothing.
It also doesn’t allow you to delete your “account”. I signed up, unwillingly, for a 7 day trial and I want to delete all of it. I don’t want my Apple account charged for anything but I can’t find where to cancel the free trial - I don’t want to be bothered with canceling it a week from now - as well as cancel anything associated with my information.
It also doesn’t allow you to delete your “account”. I signed up, unwillingly, for a 7 day trial and I want to delete all of it. I don’t want my Apple account charged for anything but I can’t find where to cancel the free trial - I don’t want to be bothered with canceling it a week from now - as well as cancel anything associated with my information.
Lost everything
Do not see a way to recoup any of the scans I had on my previous phone, there is no login for Scan Hero that I can see
Deleting
Used to be able to capture a single page and email it to myself without a subscription but now this app requires a paid plan for that. Removing this worthless app.
scammers
charged my family with weekly subscription 7.99 when a month or yearly subscription is not much more than that. When apps uninstall themselves from your phone it does not update you. Why resort to predatory practices on consumers? Because they are scammers.
Watermarks, ads and $10/mo
Save time and money, don’t download this
Costs $100 to not use it for a few months
I stopped using it after the free trial and had plans to use it in the future, I only just realized it has been charging me $8 a WEEK. A WEEK. Ridiculous price! Not using it for a few months costs me nearly $100.
It also had trouble scanning ANY document that is stapled; if the corner is folded when you’re on literally any other page than the front page, good luck getting a good scan.
Waste of money. Thanks a lot.
It also had trouble scanning ANY document that is stapled; if the corner is folded when you’re on literally any other page than the front page, good luck getting a good scan.
Waste of money. Thanks a lot.
The support doesn’t pay attention
Support is not responding to any request, the scanner stopped working.it’s not transferring documents from email to scanner.
One star
Used to be great then they did some kind of upgrade where they put the date in the subject line and you can’t tap on your photo and go automatically to scan Hero. There’s also no place from the app to get in touch with Support.
Terrible app
Once you sign up, they won’t let you cancel. The free trial isn’t worth it. And they will charge you every week and make it difficult for you to get your money back.
Don’t waste your time
Bad app. There are better free scanners
they make it Super hard to scale subscription
it’s 5 $ a week and they make it super super hard to cancel subscription.
Crazy price increase-shop elsewhere
I have paid my yearly prescription for years at $40/year and all of a sudden the price is taking a huge leap to $90/year with no added features. No thanks there are many cheaper options that function the exact same.
Ridiculous price increase
Was worthwhile. However after over 200% price increase is worthwhile no longer.
Keeps taking money
The app keeps withdrawing money and I cannot cancel.
Scan hero app
Just received a notice in my email that the price will change from $39.99 to $89.99 a month. executives at this company must be on drugs if they believe they can just raise the price to more than double and expect people to still continue to stay and use their product. there are many other choices at much better prices.
What just happened…. Is very sad
I have had the pleasure to use this app for some time and today it just decided to go with Evernote.
Limiting complete control and access and usability.
I am very sorry for this loss. I hope they reconsider and allow old users to do things easily and directly in their app as it has been.
I cannot sign documents I cannot edit and if I even try to go Evernote’s which crashed and had to uninstall before being able to use, when I am signed, I can just read.
Please don’t waste my time say this service is not available any longer and I would be more grateful than now that I spent more than an hour on the setting to discover there is no more service for me here.
Limiting complete control and access and usability.
I am very sorry for this loss. I hope they reconsider and allow old users to do things easily and directly in their app as it has been.
I cannot sign documents I cannot edit and if I even try to go Evernote’s which crashed and had to uninstall before being able to use, when I am signed, I can just read.
Please don’t waste my time say this service is not available any longer and I would be more grateful than now that I spent more than an hour on the setting to discover there is no more service for me here.
Difficult to Use
I am trying to update the default email for the r scanner. Of course the instructions to get to my account says one thing and what I actually see on my screen does not have what the instructions describe. So frustrating!!!!!
bad
bad
Sharing
Up until recently I could send a pdf to my email to share. Now you are requiring paying for this privilege. I only need to share a document every couple months or so I don’t think paying for it is right. I have no need to pay for this weekly, monthly or yearly. Give us back the ability to share up to five copies without paying please.
No support
The app now does not export multiple selected files as separate files.
Too expensive
Price just went up to 79.99. Last year it was 19.99. No reason for that! It charged the same day I cancelled and it is non refundable. So they take your money too! Free document scanner on notes tab in iPhone. COMPLETE WASTE OF MONEY!!
Scan Hero
I use it everyday. Now it opens then just crashes closed. App is updated.
$90 Absolutely Crazy!!
They just raise their yearly price from 40 to 80. That's crazy!!!! Just cancelled. Bye bye. Gouging it's customers.
to many times rate required
The app sometimes will close by itself in the middle of making a file with scanning documents
Some of the function on the app doesn’t work
Some of the function on the app doesn’t work
No puedo importar desde mi galería
Por más que le di permisos no me deja importar desde la galería de fotos
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)