Review Insights · App Store
Scan Now: PDF Document Scanner
East End Technologies Ltd. · 1,991 ratings · ★ 4.8
4.8
★★★★★
1,991 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scam"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Scam. They charge you every week for $9.99" - Not trust them
2
"cancel"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Scam. Recurring charges. Avoid this app at all costs. Poor quality. Hard to cancel subscription. Shady business techniques" - 11after9
3
"download"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
4
"money"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
5
"free"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Makes you pay. Makes you pay to share and also just kept crashing and freezing and overall not working" - tavion1084
6
"week"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Scam. They charge you every week for $9.99" - Not trust them
7
"documents"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
8
"save"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
9
"without"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
10
"subscription"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Scam. Recurring charges. Avoid this app at all costs. Poor quality. Hard to cancel subscription. Shady business techniques" - 11after9
11
"phone"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Awful. Heated up my phone like crazy, crashed every time I tried scanning a document, and then paywall blocked me from sharing/saving the documents." - LukeGarstang
12
"scan"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Not worth the download. In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just ma…" - Cautious caitlin
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam
They charge you every week for $9.99
Not worth the download
In order to use anything in the app for any purpose you have to subscribe for a ridiculous amount. I downloaded because I had a couple documents I needed scans of for a new job and they wouldn’t let me save anything without payment. Just make the app itself cost money, don’t trick people into downloading just to require payment for the most basic uses in the app.
Scam. Recurring charges
Avoid this app at all costs. Poor quality. Hard to cancel subscription. Shady business techniques
Awful
Heated up my phone like crazy, crashed every time I tried scanning a document, and then paywall blocked me from sharing/saving the documents.
Fraud
I have repeatedly tried to cancel my subscription but I continue to get charged and it’s impossible to contact someone. I’m going to report this and call my credit card company to see what I can do.
Makes you pay
Makes you pay to share and also just kept crashing and freezing and overall not working
Do not use this app!
If you install this app and try using free trial, then you will be soon charged 10$ without your permission and you will probably get lots of call from scammers!
Don’t download
As soon as the ad pops up, my phone freezes up. I wish they would fix this issue. Save yourself from this headache.
No no no
So photo widget wanted me to download this pretty normal so I looked up on google hay is bla bla bla free that said yes butt when I downloaded it it wanted to get some money out of me why didn’t I listen to the reviews it’s trash it’s bad and it looks so confusing and I read one of the reviews and it said it was taking a lot of money so like I’m not ganna pay anyway I mean 6 or was it 3 dollars a week A WEEK WANNA DRIVE SOMEONE BANKRUPT I deleted it it’s still here tho 😤😤😤😫😫😫😭😭😭😭😭
What a SCAM
This keeps leading me to the document scanner. I can’t get the free app, this is a total scam.
Program too complicated and confusing for the average person
This was clearly too much work for the average person. Not worth the time.
SCAM
My elderly mother in law tried to scan something and didn’t notice that it was going to charge 9.99/week. Why would anyone pay 9.99/week for scanning function which is already built into camera and note app on their iphone? Do not waste your money
Cancel and Refund
I did not subscribe to this app. I have asked several times that you please cancel this and refund me, however you have not responded.
Started billing without my authorization!
Started billing without my authorization
Billing
Cancel I don’t want this app it keeps charging me and it’s overdrafted my cards and my checking account and now I can’t even use it. It even made me cancel my checking account the card on my checking account they canceled it I don’t want this app anymore.
SCAM
There are two ways to identify this app, fraud, and scam. The app allows you to scan documents, but if you want to save them or forward them, you have to pay. The scans are mediocre at best. The worst part is they sell your email information to agencies and individuals that send you more scam. I plan on contacting Apple regarding their removal.
How do I unsubscribe on the phone?
How do I unsubscribe from the phone?
Refund my money asap please did not want this
Refund please
Free?
Free to download. Free to capture images. Free to import files. But to share those scanned PDFs you have to buy a subscription.
Scan now
Please cancel. This is not what I want.
Thank you.
Thank you.
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)