Review Insights · App Store
ScanGuru: PDF & Photo Scanner
GM UniverseApps Limited · 91,657 ratings · ★ 4.6
4.6
★★★★★
91,657 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Payment. I wish it was free to use but I’m so disappointed with this" - magic203
2
"subscription"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Please read!. Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended-specifically on 03/02/2026-and I have a screenshot confirming the cancellation. D…" - Do not believe the application
3
"cancel"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Please read!. Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended-specifically on 03/02/2026-and I have a screenshot confirming the cancellation. D…" - Do not believe the application
4
"trial"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Please read!. Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended-specifically on 03/02/2026-and I have a screenshot confirming the cancellation. D…" - Do not believe the application
5
"free trial"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Please read!. Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended-specifically on 03/02/2026-and I have a screenshot confirming the cancellation. D…" - Do not believe the application
6
"work"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Not working. I just added this app & it’s not working!!! 😡" - Tom Cruise 562
7
"trying"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Canceling. Been trying to cancel FREE trial for 3 days and account is still activate. I want a refund !" - Hamas Land
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Payment
I wish it was free to use but I’m so disappointed with this
скаМгуру
отвратнейшее приложение на свете. хочешь скачать отсканированный док - плати деньги. хочешь отсканировать несколько и сказать одним файлом - плати деньги. хочешь - отсканировать более 3 листо разом - плати деньги. переименуйте свое у€банское приложение в скаМгуру. количество скачиваний не затмит вашей ущербности
Stop
Chargeing me
Please read!
Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended-specifically on 03/02/2026-and I have a screenshot confirming the cancellation. Despite canceling on time, I was still charged, and I am now being billed for an additional week even though the subscription period ended on 03/19. These charges were not authorized, and the renewal terms were not clearly disclosed. I am requesting a full review of this issue and a refund for all improper or misleadingly obtained fees.
No se owe le hicieron pero lo sirve como Andrés
Lo jodieron
Cuándo quiero medir algo, nunca encuentra la superficie y por eso fue, por lo que pagué de lo contra
Y por eso fue, por lo que pagué, de lo contrario, no me sirve
Je suis ce que je suis
Je suis ce que je suis
Mala app
Mala app
$8 a week no thanks
$8 a week no thanks
Review Jan 11
Tried using your system and nothing but blank came up on my phone. It then that I canceled my subscription. No contact information to help me.
No sirve
No sirve no escanea imágenes
Not working
I just added this app & it’s not working!!! 😡
Felt scammed
I downloaded product 22 November not realizing I had started free trial and when I did go to use app they charged me on December with button set on free trial like I had never activated it so I used thinking I’d have week try out product and instead was charged. I can say it worked well enough for my reason I got it but free trial after expiring I probably would not have charges if practice wasn’t deceptive.
Price?????
Where’s the price? Or can we assume we find out AFTER you empty out our bank account.
scan
great benefit. exceptional quality. thk u
How about SCAMguru
I signed up for the free trial and was charged $33.67 immediately
Roban dinero
Acepte unos días gratis que te dan supuestamente y luego cancele ese mismo día porque no me sirvió la aplicación y me cobraron dos veces si no desinstalo la aplicación sigue cobrando sugiero que tengan cuidado porque te roban y luego te dicen que tú autorizaste pues cuando dan días gratis te engañan y luego te cobran para mí están sagrados nunca más los vuelvo a usar
Unacceptable
Charged me 25 when it was supposed to be free trial for 7 days . They charged me the 25 the first 5 mins I canceled it the first day still got charged absolutely unacceptable. Negative stars from me!!!!!!
Scanner translation errors
For some reason the app will translate to text incorrectly, such as, changing the word DireWolves to DISHCLOTHES, when the word DireWolves is written clearly.
Also the scanning to change the text will say complete them says, sorry I can’t complete that request.
And it also gives a try again logo for pages that I have to exit the app and refresh it before going back into the app for it to work
Also the scanning to change the text will say complete them says, sorry I can’t complete that request.
And it also gives a try again logo for pages that I have to exit the app and refresh it before going back into the app for it to work
This app stop working the soon the return 3 Months Circle of Apple Finnish so this is scam never buy
I have the pictures or this app not working I hope there was option to upload those pictures This app stop working the soon the return 3 Months Circle of Apple Finnish so this is scam never buy this Just wasting of your money and they never respond back to your email
Canceling
Been trying to cancel FREE trial for 3 days and account is still activate. I want a refund !
Scanning
Does not do as illustrated. Does not take hand written document and auto change the fonts.
Hmm
It’s not free if you still have to pay for it.
Disappointing
Keeps trying to force you into paid version. Can’t get it to work at all. Does anyone actually test these apps to see if they work for someone who doesn’t already know how to use them?
O
No
Too expensive
$8.00 per month? You must be kidding. It may work fine, but I would never get that much use for it at that price. Next…
WARNING BEWARE
They say they won’t cancel subscription have to visit App Store. Do not get this app it’s trrribl
Not as advertised
The room scanner does not work
سيء
بفلوس
Difficult
You don’t make it easy to cancel, which is misleading when you sign up
6/19
i still CANNOT CANCEL my subscription!!!
Never used it, NOT FAIR
6/19
i still CANNOT CANCEL my subscription!!!
Never used it, NOT FAIR
Bad Application
Bad Application
Unsubscribe
I would like to unsubscribe as it was made in error. How can I do that?
Horrible App
I would scan the documents and turn it into a word document and it wouldn’t upload correctly.
Tafavia no la uso
Y me cobran
I Can't get it to work
I Can't figure how to use it, I'll keep trying and if I can't get it then I'll delete the app
Can’t cancel
This app did not work well for me and I am really unhappy because they have made it impossible to cancel the subscription.
Canceling is difficult
Don’t use this app unless you want to waste time trying to cancel the subscription once you’re done with it. You go to cancel and it says to go to the App Store but no further instruction.
Scam
Won’t let me cancel before my days is up trying to make me pay I don’t want it
ScanGuru misleading
Do not install! very misleading information. You are offered a seven day free trial. They made canceling the subscription extremely difficult.
Scam
This app is not easy to use. It also will not scan all of the documents correctly. And then when you go to cancel they give you the run around to make it difficult to cancel..
PDF converter
I purchased the year subscription so that option didn’t give me the week trial option but I said if it does at least one of the two popular features it’s worth it well guess what it doesn’t do either I tried every which way possible I tried converting a pdf to word to edit and it is so distorted that it doesn’t come out correctly it or it says error and the same for the handwrite to text option and I printed with a black pen on a sticky note like in ad and it wouldn’t convert I tried just a few words on a letter size paper nothing kept saying error now I have the latest iPhone 15 with the latest version iOS to date and it still not working and I canceled my subscription the same day I purchased hoping to refund my year price I paid bc it’s horrible I can do everything already on my one drive and my google drive and I don’t need to do those features already for a price that’s free thru them. Any suggestions?
I want use sheets add to my calendar and I can’t do that ?
I need My pic I takes of schedule add time and date to my Calendar w/a reminder of 30
Minutes in advance notice at time to leave
Minutes in advance notice at time to leave
Downloaded
Is not opening the invitation that I bought and I'm paying for this service no connection with my buy and Etsy recommends this app for me
Don’t get this app
Messed up my phone camera the first time I tried to use the app. All I have is a black screen now.
Went on app to cancel, and told me that I had to go to the app store. Nothing to tell me how to cancel subscription
Went on app to cancel, and told me that I had to go to the app store. Nothing to tell me how to cancel subscription
Piece of trash
Do not waste your time in downloading
$6.99 per WEEK??
$6.99. Per week! Exorbitantly expensive for an app that is only needed once a while. Deleted it right away and bought myself a 3 in one printer scanner instead, much more value for money.
No es gratis.
Descarga gratis y si la usas tienes que pagar 😠
Trying to fax
I tried 8 times
Unsubscribe
Hard to unsubscribe
Isi
Cool
+ 1 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)