Review Insights · App Store
Scanner App - Scan PDF & Docs
TAPSUITE YAZILIM HIZMETLERI ANONIM SIRKETI · 19,073 ratings · ★ 4.6
4.6
★★★★★
19,073 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
13 negative reviews mention this · 31% of all complaints
★★★★★ "not free. They want you to start 7-day trial to save scanned documents" - JM9325
2
"trial"
9 negative reviews mention this · 21% of all complaints
★★★★★ "not free. They want you to start 7-day trial to save scanned documents" - JM9325
3
"cancel"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Do not get the subscription. I have tried to cancel my subscription twice now and both times it did not work and I’ve been charged 45 dollars for a subscription worth nothing" - Whiterbread
4
"week"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Scammer App. Be carefully with this app. They offer you free service then sneak in a fee every week. My fault for not catching it sooner. Don’t let it happen to you. Better apps who won’t charge you $10 a week. Insane." - unapologetic_panda
5
"without"
6 negative reviews mention this · 14% of all complaints
★★★★★ "cant unsubscribe. You have to subscribe to try. Then no place to cancel or unsubscribe. Cannot request help without inputting an email but wont allow you to put in an email. Im stuck and cant get help!" - WordsCSM2016
6
"subscription"
5 negative reviews mention this · 12% of all complaints
★★★★★ "why is everything a subscription. omg i downloaded this app to change one file to a jpeg and it wants me to pay" - 1378954ttrrhvfLowa
7
"work"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Do not get the subscription. I have tried to cancel my subscription twice now and both times it did not work and I’ve been charged 45 dollars for a subscription worth nothing" - Whiterbread
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not free
They want you to start 7-day trial to save scanned documents
why is everything a subscription
omg i downloaded this app to change one file to a jpeg and it wants me to pay
Misleading
The App Store says it is free to download and the name of the app is “Scan PDF & Docs”, highlighting one of the main reasons people use this app. Scanning and PDF conversion/transmission. Thoroughly disappointed to find out that you have to pay for PDF conversion/transmission. Waste of time, look for free alternatives.
Remito el documento con forma
Excelente
Do not get the subscription
I have tried to cancel my subscription twice now and both times it did not work and I’ve been charged 45 dollars for a subscription worth nothing
Bad pay only
Requires a trial for basic scanning purposes. Very bad app. Do not recommend.
Cancel
Super expensive and they make it impossible for u to cancel
Scanner?
I needed to convert docs (pictures) to PDF. So this did not work for me.
Scammer App
Be carefully with this app. They offer you free service then sneak in a fee every week. My fault for not catching it sooner. Don’t let it happen to you. Better apps who won’t charge you $10 a week. Insane.
They ask for money
It’s not free
Scammer
In order to send the item you scanned, you had to sign up for a one week trial for $.49 and it charges $11.49 a week after that. I am trying to cancel, but I cannot find the way to do that. Not happy!
Trash
Cant even camel this trash
cant unsubscribe
You have to subscribe to try. Then no place to cancel or unsubscribe. Cannot request help without inputting an email but wont allow you to put in an email. Im stuck and cant get help!
Scammers
Charge for trial. wasted my time scanning only to be told not possible. Awful
This App Isn’t Seeing Heaven
This app is a complete scam. Any positive reviews you see aren’t real people they are BOTS. The fact that this app asks you to pay money (yes a free trial is paying) is ludicrous. It is NOT a difficult service to provide. I have a school ipad that let’s my do this for FREE from the camera without a single application. Open your eyes sheeple. I am no conspiracy theorist but this app is gatekeeping this SIMPLE service behind a paywall. Especially because this is a service people will likely need once or twice. It looks free from the app store but don’t be fooled it has a description in the app store. I think it some kind of deal with apple because their website brought me to the app but they are simply trying to scam you. And their worst crime is not letting me leave a 0 star review. This app is predatory and I will sleep happy knowing Satan has a special place for it and the draconian businessmen behind it.
<3 <3
<3 <3
Can’t do anything without paying
Paywalled even to save a pdf
Paywall
Terrible
Not worth.
Literally every doc is blurry and will paid to get- be able to download a good quality hut turns out is worst
Doesn’t work.
App doesn’t respond.
Baited
Costs money to send or download the pdfs so doesn’t really work
Cash
Paid app unusable if you don’t take on a monthly subscription
It’s not free
Ridiculous the charges these apps try to charge after saying they are free.
Paywall
Everythings blocked by a stupid paywall, not worth it
Cancellation
I can’t confirm cancellation and no one can give me any good guidance
Costly, deceptive
There are dozens of scanner apps, some of them free for occasional use. What sets this one apart is that it’s slow to load, costs ten bucks a WEEK, and vacuums up more data about you than is strictly necessary. It’s slow to load. Worst of all, the UI is designed to confuse you into subscribing before you can even try it out. Unless your work demands that you constantly scan and edit PDFs, and your company can afford >$500 a year for it, I would avoid this app and try something else.
Useless
Unless you pay you cannot download any document. I lose time for nothing
Scam
I was charged 9.99 a week for awhile having not used the app at all. i didn’t read the fine print and got screwed. no refund despite multiple attempts, just go buy a scanner for that price. don’t support scammy commercial models
Wouldn’t even let me start the free trial
I tried clicking on the three day free trial, and it never worked. And then the option completely went away after a minute :-/
This app sucks
Don’t bother with this piece of garbage. Can’t do anything unless you pay.
Unable to cancel
How do you cancel
horrible
begs you for a review the entire time so here is mine. get literally any other app. you have to pay for anything it does. it uses AI, so depending on what you need a converting app for it might not be worth it at all. yikes
no free option to convert?
this is the apple suggested option for converting an image to pdf or jpg and there are no free options. that is so weird and annoying.
You have to pay for everything
Everything costs money
Not allowing my files to convert to Word Or PDF
It does not convert my photos or files to Word or PDF. Horrible product and won’t let me cancel
In-app purchase my tusch
If it’s free with in app purchases, I should be able to convert and save as a pdf without any cost, rather than a $.49 7 day trial that is automatically renewed.
No option to cancel Subscription
The app does not allow you to cancel subscription.
Impossible for o cancel
Don’t get this app. It’s a scam. They make it impossible to cancel your membership. No place on app to cancel, No place to make contact, no number to call, no support.
They’re Juicing ya.
Says it’s “free” but charges 14.99 a week. A WEEK. Absolutely not.
Lying
My biggest pet peeve is when something says it’s free and then charges you to do anything in the app. Just say it’s $0.50 for a week trial. Literally infuriating. Two quarters is nothing, lying however loses customers faster than anything.
Dr. R.
This app appears to automatically turn on the trial subscription after without providing you with any options to cancel before or after seven days. This can sometimes be misleading when accessing the app, forcing you to pay each time it is used.
Poor Feature Implementation or Unsatiated Addiction?
Downloaded for the first time and before even getting a chance to use, let alone even SEE any features, I’m pushed to leave a review? The only part of the app I even saw was the opening screen about “AI Powered blah blah blah!” followed by another with user reviews of them absolutely choking on it; “I have no idea what I’d do without Scanner!!” etc. Next screen? “HOW ARE YOU LIKING SCANNER APP?? LEAVE A REVIEW!” Not actually in capitals of course, but that’s what essentially what it feels like. Poorly implemented/timed feature, very annoying. (Side note: This also may not have rubbed me such the wrong way if I hadn’t run out of cigarettes without realizing it, bearing the crushing weight of this nightmarish reality first thing in the morning).
Forces you to pay .49 cents
Better apps that have free trials
Sentiment summary
97%
Positive (4-5★)
-5%
Neutral (3★)
9%
Negative (1-2★)