Review Insights · App Store
Scanner Pro・Scan PDF Documents
Readdle Technologies Limited · 330,993 ratings · ★ 4.9
4.9
★★★★★
330,993 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
5 negative reviews mention this · 38% of all complaints
★★★★★ "They keep adding extra steps to getting things done.. It now takes twice as many clicks to get things done as it once did. The pathetic designers thinks wasting time with convoluted paths to get work done makes their product better. As I've said before, I will not renew my subscription b/c the…" - NorthTexasRedHead
2
"document"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Frequent crashes. This App crashes all the time in the middle of a simple two-document capture. I’ve used it for years with great success, but in the last 6-months it’s been awful." - Scott in ABQ
3
"watermark"
4 negative reviews mention this · 31% of all complaints
★★★★★ "No free export. Being able to export without a watermark is not a premium feature. These are the table stakes. If I can’t do that the app is useless. I am not letting you extort me for basic functionality." - Kuzmink13
4
"subscription"
3 negative reviews mention this · 23% of all complaints
★★★★★ "They keep adding extra steps to getting things done.. It now takes twice as many clicks to get things done as it once did. The pathetic designers thinks wasting time with convoluted paths to get work done makes their product better. As I've said before, I will not renew my subscription b/c the…" - NorthTexasRedHead
5
"useless"
3 negative reviews mention this · 23% of all complaints
★★★★★ "They keep adding extra steps to getting things done.. It now takes twice as many clicks to get things done as it once did. The pathetic designers thinks wasting time with convoluted paths to get work done makes their product better. As I've said before, I will not renew my subscription b/c the…" - NorthTexasRedHead
6
"purchased"
3 negative reviews mention this · 23% of all complaints
★★★★★ "No matter how much you pay they want more. I’ve purchased every product this company ever put out. Then they went to a subscription model and stopped supporting the lifetime licenses they had previously sold. Even then, I understood and would subscribe to app during times I was usin…" - An unsatistied user
7
"paying"
3 negative reviews mention this · 23% of all complaints
★★★★★ "No matter how much you pay they want more. I’ve purchased every product this company ever put out. Then they went to a subscription model and stopped supporting the lifetime licenses they had previously sold. Even then, I understood and would subscribe to app during times I was usin…" - An unsatistied user
8
"able"
3 negative reviews mention this · 23% of all complaints
★★★★★ "No free export. Being able to export without a watermark is not a premium feature. These are the table stakes. If I can’t do that the app is useless. I am not letting you extort me for basic functionality." - Kuzmink13
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Frequent crashes
This App crashes all the time in the middle of a simple two-document capture. I’ve used it for years with great success, but in the last 6-months it’s been awful.
No matter how much you pay they want more
I’ve purchased every product this company ever put out. Then they went to a subscription model and stopped supporting the lifetime licenses they had previously sold. Even then, I understood and would subscribe to app during times I was using the app to do more than take a picture of a document and name it. So long as I had the original core functionality, I was Ok with paying when I needed additional functionality.
But now the company does not even let you use any punctuation, or use enough characters, to give your document a meaningful name.
They are constantly removing what was basic functionality putting them behind a paywall and raising prices.
There are plenty of other apps that let you take a picture of a document, name it and move it to a file or upload it for free. Everyone has OCR tech.
Not sure why this product is worth $8 a month. For that price it’s less than a 1 star app. Stay away.
But now the company does not even let you use any punctuation, or use enough characters, to give your document a meaningful name.
They are constantly removing what was basic functionality putting them behind a paywall and raising prices.
There are plenty of other apps that let you take a picture of a document, name it and move it to a file or upload it for free. Everyone has OCR tech.
Not sure why this product is worth $8 a month. For that price it’s less than a 1 star app. Stay away.
Bought and now have to buy again.
I purchased this app several years ago and have loved it but now I have to buy an annual subscription. I thought paying for the app in the beginning was good enough, but they decided they needed to continue monetizing it so now it’s a subscription model.
Deleted my previous in app purchase
Already paid for this once, trying to pretend like I didn’t.Unimpresed.
No free export
Being able to export without a watermark is not a premium feature. These are the table stakes. If I can’t do that the app is useless. I am not letting you extort me for basic functionality.
Trash subscriptions
Offer a fair priced one time purchase, only offering monthly subscriptions is an automatic forever 1 star. Thank you for understanding.
Watermark is intrusive
Only decent if you pay
Free version is useless now
This app used to be great. It scans well and the free version had a small watermark at the bottom of each page that didn’t interfere with being able to see the pages. Now there are tons of watermarks covering every single page, so it is completely worthless to download this app unless you want to pay for the premium version.
Changes to Monthly Unethical
I bought this app when it first came out, and had access to everything. A couple days ago, I was able to mark up a document. Now it’s behind a paywall. I shouldn’t have to pay for a feature I paid for when I purchased the app.
Latest update crashed
After it asked about some AI slop page detection it started crashing a few seconds after opening.
They keep adding extra steps to getting things done.
It now takes twice as many clicks to get things done as it once did. The pathetic designers thinks wasting time with convoluted paths to get work done makes their product better. As I've said before, I will not renew my subscription b/c they just keep adding useless steps to make people think they're improving the app. My iPhone can do the same thing for free.
Camera not working with app
I used to love this app, but I’m no longer to take pictures within the app of my receipts. If they fix this then I would give them 5 stars.
The free version is no longer useful
I don’t use it often, so I don’t want to pay their high price. Just recently they added an obnoxious watermark ALL OVER THE DOCUMENT which can only be removed by paying. A watermark in the margin is OK; obscuring the text is NOT. Unless they change this soon, I will be finding another app to use.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)