Review Insights · App Store
Secret Menu for Starbucks!
Sepia Software LLC · 11,760 ratings · ★ 4.7
4.7
★★★★★
11,760 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"starbucks"
7 negative reviews mention this · 47% of all complaints
★★★★★ "App Review. The app itself in functional but the recipes I guess you could say are most the time don’t work like Starbucks doesn’t have a certain syrup or some times they taste nothing like what’s it’s supposed to." - Sportyspice1976
2
"secret"
3 negative reviews mention this · 20% of all complaints
★★★★★ "My review. All of the secret menu should be free. It shouldn’t be like blocked to where you have to sign up" - •••••••••¥¥
3
"menu"
3 negative reviews mention this · 20% of all complaints
★★★★★ "My review. All of the secret menu should be free. It shouldn’t be like blocked to where you have to sign up" - •••••••••¥¥
4
"secret menu"
3 negative reviews mention this · 20% of all complaints
★★★★★ "My review. All of the secret menu should be free. It shouldn’t be like blocked to where you have to sign up" - •••••••••¥¥
5
"recipes"
3 negative reviews mention this · 20% of all complaints
★★★★★ "App Review. The app itself in functional but the recipes I guess you could say are most the time don’t work like Starbucks doesn’t have a certain syrup or some times they taste nothing like what’s it’s supposed to." - Sportyspice1976
6
"syrup"
3 negative reviews mention this · 20% of all complaints
★★★★★ "App Review. The app itself in functional but the recipes I guess you could say are most the time don’t work like Starbucks doesn’t have a certain syrup or some times they taste nothing like what’s it’s supposed to." - Sportyspice1976
7
"once"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Error on app took money out for orders it didn’t place.. Not once but 3 times the app charged me but didn’t place the order. I contacted Starbucks and they said it was a known issue. Starbucks refused to refund my money. Do not trust this company with your money. Frankly, I’m cashing in my st…" - surfingbuddha
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
One star
You have to pay for a lot of things so I put a one star butthe older version is much better
Ads
Bum ahh app gave me an ad every two seconds and kept asking me to subscribe. Ts pmo and never using this again
My review
All of the secret menu should be free. It shouldn’t be like blocked to where you have to sign up
Bad app
It’s not up to date
Yeah
I like it
Error on app took money out for orders it didn’t place.
Not once but 3 times the app charged me but didn’t place the order.
I contacted Starbucks and they said it was a known issue.
Starbucks refused to refund my money.
Do not trust this company with your money. Frankly, I’m cashing in my stars and will never give these thieving corporate mofos anther penny.
I contacted Starbucks and they said it was a known issue.
Starbucks refused to refund my money.
Do not trust this company with your money. Frankly, I’m cashing in my stars and will never give these thieving corporate mofos anther penny.
Cancelled
I tried to cancel the trial but it wouldn’t let me
Don’t always trust apps
I agree with the barista that left a comment a little before this app is not fully correct it is of and there’s no “secret” menu at Starbucks please don’t always listen to these apps you can use them as references hut don’t get made at the baristas for not knowing the name because it ain’t real instead ask for what the ingredients are (if they have) anyways byee!!!🧋
App won’t login
Had to log out of Starbucks app and when I tried to log back in it keeps giving an error of incorrect username or password but it works at Starbucks.com online without issue. (Can even make orders via safari)
Reached out to customer service but they did not help at all, they asked for a bunch of app details and once sent they never replied. Well guess it’s one way to stop drinking coffee from Starbucks.
Reached out to customer service but they did not help at all, they asked for a bunch of app details and once sent they never replied. Well guess it’s one way to stop drinking coffee from Starbucks.
0 if I could
…
expensive and inaccurate
half the drinks are behind a paywall. another quarter of them can’t be made anymore. starbucks discontinued raspberry syrup and cool lime and very berry refreshers, and US cafes don’t carry bananas anymore. awfully expensive for an app that doesn’t update the recipes.
Aggravating
This app is really good but once you click on the app ads just keep appearing once the ads are done it take me back to the app and another ridiculous ad so that’s why I chose 1 star until this problem is fixed
Worst Starbucks App Ever
Every drink I’ve tried they’ve discontinued things in it. Just tried to order Pink Raspberry Passion only to find out they stopped using raspberry syrup 3 years ago. It’s so outdated that Pink Drink and Matcha are in the ‘secret’ menu. Do not download.
App Review
The app itself in functional but the recipes I guess you could say are most the time don’t work like Starbucks doesn’t have a certain syrup or some times they taste nothing like what’s it’s supposed to.
Seriously?
Do you want Starbucks drink ideas? Yes? Well, you have to pay!
The premise of this app is great. But who seriously wants to pay for it? Just go on Pinterest and find them. I found similar recipes of the “premium” drinks online pretty easily.
The premise of this app is great. But who seriously wants to pay for it? Just go on Pinterest and find them. I found similar recipes of the “premium” drinks online pretty easily.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)