Review Insights · App Store
Seeing
LONSEN ELECTRONICS LIMITED · 55,340 ratings · ★ 4.7
4.7
★★★★★
55,340 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
26 negative reviews mention this · 38% of all complaints
★★★★★ "Was a very good camera. I got this camera to be able to see my animals and now I have to pay just to see through the live view now I have a useless paper weight I have a better chance of just setting up a camera network myself" - BunnyHighTops
2
"subscription"
21 negative reviews mention this · 31% of all complaints
★★★★★ "Worst. This is the worst app ever I paid for a subscription and it won’t even show live feed for all devices it makes u pay for all devices separately even when u have a subscription for one device it don’t allow u to watch live feed it lags bad a…" - Angi3Nicol3-
3
"view"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Not to thrilled. Don’t like the fact that the membership is so expensive and get charged for live view" - Won’tbyagain
4
"service"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Trash. Company has no customer service neither phone number no working email. They do not provide product details nor feedback nor answer any questions or how to obtain logs from past to Audio and video" - Antony Artega
5
"live"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Not to thrilled. Don’t like the fact that the membership is so expensive and get charged for live view" - Won’tbyagain
6
"customer"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Trash. Company has no customer service neither phone number no working email. They do not provide product details nor feedback nor answer any questions or how to obtain logs from past to Audio and video" - Antony Artega
7
"paid"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Worst. This is the worst app ever I paid for a subscription and it won’t even show live feed for all devices it makes u pay for all devices separately even when u have a subscription for one device it don’t allow u to watch live feed it lags bad a…" - Angi3Nicol3-
8
"working"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Trash. Company has no customer service neither phone number no working email. They do not provide product details nor feedback nor answer any questions or how to obtain logs from past to Audio and video" - Antony Artega
9
"customer service"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Trash. Company has no customer service neither phone number no working email. They do not provide product details nor feedback nor answer any questions or how to obtain logs from past to Audio and video" - Antony Artega
10
"doesn"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Will steal money from you. Have me a “Free 3 Day Trial, I tried it wasn’t good at all so I canceled out same day. Still charged me $30 I have to fight and get refunded. Also I don’t even think they sell the same camera on Amazon. I don’t even see this brand on there …" - Jawnee19
11
"door"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Seeing camera. This camera keeps shutting down and it’s not picking up people coming to my door" - fashone
12
"record"
9 negative reviews mention this · 13% of all complaints
★★★★★ "There’s a lot of better cameras out there. These cameras have limited recording time like 10 to 15 seconds. Customer service is nonexistent." - easy open
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not to thrilled
Don’t like the fact that the membership is so expensive and get charged for live view
Bad
Antes podía ver los videos y la cámara ahora si no pago una subscripción no puedo ver las cámaras malísima esta app
Trash
Company has no customer service neither phone number no working email. They do not provide product details nor feedback nor answer any questions or how to obtain logs from past to Audio and video
security cams
this app is no good
Was a very good camera
I got this camera to be able to see my animals and now I have to pay just to see through the live view now I have a useless paper weight I have a better chance of just setting up a camera network myself
Bad stuff
No good
Worst
This is the worst app ever I paid for a subscription and it won’t even show live feed for all devices it makes u pay for all devices separately even when u have a subscription for one device it don’t allow u to watch live feed it lags bad and just spends it stay stuck for days customer service sucks as well when u reach out they fix the live feed for about 10 mins then it’s back to not working don’t waste your time or money here I just ordered me a new device and I’m about to delete this app and never use it again
Horrible
It’s horrible I would never get this brand of camera again
Will steal money from you
Have me a “Free 3 Day Trial, I tried it wasn’t good at all so I canceled out same day. Still charged me $30 I have to fight and get refunded. Also I don’t even think they sell the same camera on Amazon. I don’t even see this brand on there any more. It’s a poor camera and app. It doesn’t work and they will steal money from you also..
Cámara
No sirven se desconecta de la nada la cámara
No se puede descargar
No se puede descargar
Lags really bad
Takes a while to load up. By the time motion is detected it takes a while to load.
Worst up camera software
It won’t allow me to see live view unless I sign up cloud
😤
Misses a lot of movement and people literally right in front of the camera
Support doesn’t answer. Device offline more than online
When I first got this, it was good. Then a month in the device started to become intermittent with the WiFi. It would work some days of the week & “device offline” for the rest of the week. Now after having it over year, the device is now always offline. I bring the device inside and it connects. The WiFi capabilities are weak on this device. I’ve paid for this app and get no response from the “support” team. I do not get full functionality with my device and I am extremely dissatisfied.
Refund issues disappointed
I’m extremely disappointed with my experience. I requested a refund, but the process has been frustrating and unclear from the start. The only way to get any support is through Apple, as there is no direct way to contact the company itself-no email or accessible customer service.
This makes resolving issues much more difficult and time-consuming. I’ve been unable to get clear answers or proper assistance regarding my refund. For a service that handles payments, I expected much better communication and support. I would not recommend this service based on how hard it is to resolve a simple issue
This makes resolving issues much more difficult and time-consuming. I’ve been unable to get clear answers or proper assistance regarding my refund. For a service that handles payments, I expected much better communication and support. I would not recommend this service based on how hard it is to resolve a simple issue
There’s a lot of better cameras out there
These cameras have limited recording time like 10 to 15 seconds. Customer service is nonexistent.
Terrible cam
Terrible app and cam , would not recommend. Was burglarized and they provided no service.
Charged 4 no subscription
I cancelled my subscription and still have yet to receive a refund
I steal
This app stole from me, he charged me 30 dollars a year for a year and now he won't let him in to look at the app, he wants to charge me more now 60 extra dollars, the truth is I don't recommend it, a fraud
Potential to be great
Very affordable however There are too many adds and it loads entirely to darn slow if you could fix that this would be so much better. It shows a good picture but login is slow and the battery doesn’t stay charged long either. Also you can’t view anything unless you pay 29.99 That’s scammy I will report to bbb might as well by a ring camera what a waste of money.
Limited functionality
Does not record longer than a few seconds. Human detection box will turn of randomly leading to short videos although human is in view. No way to manually set recording time
Subscription Only Now, of course.
I used to be able to live view easily, until found out their cameras went subscription only. I only found that out when a strange man came to my door while my kids were home, no biggie :)
Overcharged
I went to pay the 29.99 on my iPhone. Got me for 60$
Do not use. This is an absolute scam
This program is 100% a scam. They don’t let you use your own camera unless you pay them money. Even after you already linked your camera up and set up everything. Had this for months . Could view the camera just fine and the suddenly now I have to pay them a subscription to use the camera. Not record the camera. Not rewatch a recording saved onto their systems. But to just use the live camera. Scam, scam, scam!
Denied Refund - App Stopped Working After 2 Days
I paid $30 for a 6-month subscription, but the app only worked properly for about 2 days. During that time, it had multiple glitches-it didn’t capture all footage and would randomly stop recording.
By the 3rd day, it completely stopped working, even though I had already paid for a long-term subscription. I took screenshots and reported the issue, but no solution was provided and my refund request was denied.
Very disappointing experience. I paid for a service that didn’t function as advertised. Would not recommend until these issues are fixed.
By the 3rd day, it completely stopped working, even though I had already paid for a long-term subscription. I took screenshots and reported the issue, but no solution was provided and my refund request was denied.
Very disappointing experience. I paid for a service that didn’t function as advertised. Would not recommend until these issues are fixed.
Not good
I’ve had this camera for a little over a year and there has been several times the camera doesn’t record doesn’t pick up on movement and just stops working. It logs me out and I have to re log in and nothing is recorded of that day . There’s moments when it turns off and I have to reconnect it in order for it to work .
DO NOT BUY
TERRIBLE customer service, camera hasn’t worked since I bought it. There’s no direct customer service line to reach. They offer a chat through the app; the response time is awful. The company actually offered to send me a working camera and gave me a fake tracking number.. Seriously, just pay a little extra and buy the name brand. This has been a total waste of time and money.
Won’t stay connected
Won’t stay connected! Customer service no help! Did everything they said! Constantly saying off line
Don’t buy this service
I paid for a year of service and had to change my email associated with my account. I did everything asked of me including showing a screenshot that I had paid for a year of service but they have still not fixed my service. It shows that it is recording yet I can’t access it because it says I don’t have a subscription and I do! Do not buy this service. You can only communicate in the app. They may or may not respond. There is no telephone number.
Hasn’t worked properly since I bought.
Have issues with recording and the human detection shutting off. It will record if doorbell button is pushed but not for the correct time of for very long. At least it wasn’t much to buy but yearly recording sub is not worth the total cost without getting the use of it.
Total SCAM App
I paid to subscribe, but i still can’t use the app. the app is still asking me to subscribe. There’s no possible way to contact support. App is not great. Loses connection often.
Cancel subscription
I am unable to cancel subscription
Won't work
This is absolute garbage. I paid for a subscription and it won't allow me to review the videos. It keeps trying to charge me with a pay wall. This is absurd and disgusting. It's horrible.
Problem with it since I got it
Forever charging it, Door bell never works
Stole money
What right do you have to add a subscription WITHOUT MY PERMISSION?
I didn’t purchase anything from you! I simply updated my credit card and you took that as a sign to get money from me! RETURN MY MONEY NOW OR I WILL BE SUEING
I didn’t purchase anything from you! I simply updated my credit card and you took that as a sign to get money from me! RETURN MY MONEY NOW OR I WILL BE SUEING
Door camera
Unable to see my videos.
Forced charges
I have had my camera over a year and it was fine. Until recently where it is now FORCING me to purchase a subscription to even have access to answer my ring camera. I’m not asking to record. So I don’t need icloud. Why the forced subscription all of a sudden?
Live view
I was loving the camera and app I was able to see live view outside my house up until yesterday when I had to update the app now I can’t see anything it’s saying pay for a subscription why on earth would y’all change that feature I already couldn’t press play or download to see when someone was at my door I was fine with that long as I could see outside. Man y’all just ruined that for me
Frustrating
Always offline, it lags and picture quality sucks
Scam
This doorbell worked fine at first, but after a recent update, the company locked previously free features behind a subscription. That’s incredibly frustrating and feels misleading since those features were available when I bought it. Changing core functionality after purchase like this should not be allowed and raises serious legal and consumer rights concerns. Customers shouldn’t have to pay extra for features they already paid for. I wouldn’t recommend this product.
Poor quality
Unable to see activity. Only audio is working. When you change to portrait view , you can’t zoom in or out. Very bad product even with the membership. Would not recommend to anyone.
Hay que pagar para usar la camera
No me gusta si hay que pagar demasiado dinero
Need to purchase subscriptions to check my camera
My cameras are overseas all I wanted to keep an eye on things back home, not look at a playback recording, but just to able to log in live I had to pay for 1 year subscription 😡longing in to see live should be free this is ridiculous.
Issue
Camera takes a very long time to pull up and to view the saving of clips it always goes to two days behind. Kind of pointless if you can’t see the now factor .
Zero customer service
I have a cloud subscription paid for through October which inexplicably stopped working. Customer service has an in-app chat which has never responded to me. There is no other way to contact this company. TOTAL RIPOFF.
Can’t veiw live
We should not have to subscribe just to be able to view our live feed on the camera we purchased, I understand for the other stuff. But as a mother that had to purchase outside cameras to help protect her children and family from a crazy person, going from not having to pay to view sucks and is not something that I can afford.
Pay to Watch
Amazon sells a cheap camera from aliexpress, has basic functions met so really cheap and cost effective, then app starts to pop up adds and charge for literally any function. You cannot use your camera as a camera. You have to PAY to look through your camera. Now it’s just a fancy doorbell.
Pago de suscripción
En ningún lado dice que hay que pagar para poder ver las cámaras y lo más que me molesta es que pague y cuando añadí la segunda cámara me quiere cobrar otra subscripción
Suddenly started locking live view and other basic functions of a camera behind a paywall
Suddenly started charging you for every function of the camera defeating the purpose of buying one to begin with
+ 18 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)