Review Insights · App Store
Self Employed - Accounting
Protection & Security App LLC · 1,907 ratings · ★ 4.2
4.2
★★★★★
1,907 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"review"
10 negative reviews mention this · 25% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
2
"customer"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
3
"every"
6 negative reviews mention this · 15% of all complaints
★★★★★ "not worth the value. the website and the app does not sync, and that was the purpose of me getting this app and buying the membership, yo have everything under one system would not recommend" - fritz doresca
4
"service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
5
"customer service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
6
"terrible"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Support is terrible it has been 30 days. It has been over a month since I have received a response for help with accessing my QB Self-Employed. I can not access the account to get the information that has been uploaded to complete my tax filing." - Someone in customer service
7
"self"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Support is terrible it has been 30 days. It has been over a month since I have received a response for help with accessing my QB Self-Employed. I can not access the account to get the information that has been uploaded to complete my tax filing." - Someone in customer service
8
"employed"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Support is terrible it has been 30 days. It has been over a month since I have received a response for help with accessing my QB Self-Employed. I can not access the account to get the information that has been uploaded to complete my tax filing." - Someone in customer service
9
"self employed"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Heckling your customers until they rage review your app is not an effective strategy.. The app is fine. I would have given it 3 or 4 stars if it weren’t for that infuriating pop up request for an App Store review every single time you log a trip. So here you go, Self Employed, here is the review you have badgered me for relen…" - Nikolai Rimsky-Korsakov
10
"asking"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible app. App tris to refresh every time you come back to it. Too many pop ups asking for reviews. Several unintuitive UX issues. Drop-down options are missing the some of the most logical options. The opening page with a “get started” button is horr…" - Pool face
11
"doesn"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
12
"response"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Invasive and excessive requests to review - difficult to navigate. Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app." - cpacfeguy
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Invasive and excessive requests to review - difficult to navigate
Invasive and excessive requests to review the app even after subscribing. So here is my review per your request. Can’t even access account on the web. Customer service doesn’t response to messages. Difficult to navigate the app.
Support is terrible it has been 30 days
It has been over a month since I have received a response for help with accessing my QB Self-Employed. I can not access the account to get the information that has been uploaded to complete my tax filing.
not worth the value
the website and the app does not sync, and that was the purpose of me getting this app and buying the membership, yo have everything under one system would not recommend
Terrible app
App tris to refresh every time you come back to it. Too many pop ups asking for reviews. Several unintuitive UX issues. Drop-down options are missing the some of the most logical options. The opening page with a “get started” button is horrendous.
Terrible app
Terrible app
Heckling your customers until they rage review your app is not an effective strategy.
The app is fine. I would have given it 3 or 4 stars if it weren’t for that infuriating pop up request for an App Store review every single time you log a trip. So here you go, Self Employed, here is the review you have badgered me for relentlessly. 1 star for a cumbersome, aggravating, irritating pop up that slows me down and is overall just a pain in my *** every time I categorize a trip. In the spirit of actually providing useful feedback, the auto tracking of trips isn’t that great and usually misses about 1/3 of my drive. For the most part though, this app is decently okay. Does what I need it to. 3.5 of 5 stars.
Will update with help
It be nice to go back and just click on expense and print that
DO NOT BUY
There is not such a free trial at all. They took money from me on day 2.
Poor UX
Constant pops in your face to pay or leave review even before you can really see what’s app capable of. Failed to use my existing intuit account. Lack of automation for expenses.
Terrible! Customer service non existent
So I am unable to open up and view stored receipts I scanned in from last year (Nov and Dec 2025). When I click on them an empty jpg file opens with nothing on it.
Also no agents are responding to any of my questions in the app for 3 weeks! This is unacceptable!
Also no agents are responding to any of my questions in the app for 3 weeks! This is unacceptable!
Mad I lost all my data
I’m so mad because I have had the other self employed app and it kept glitching. I deleted it to redownload only to find out it was discontinued and now I have to get the new
Self employed app but it won’t let me log in with any of my old stuff. I will have to start completely over.
Self employed app but it won’t let me log in with any of my old stuff. I will have to start completely over.
Ask for review after every input of driving please stop
Ask for review after every input of driving please stop
Don’t like the new app
No way to add bank information without manually
Ridiculous
App shuts down alllll the time
NOT QUICKBOOKS
This app intentionally makes itself look like the Quickbooks Self Employed app to trick you into downloading. Upon opening, it forces you to sign up for a $90 yearly subscription with a 3-day free trial in order to get into the app.
Do not fall for this. This app clearly is made to get your money. Make sure to cancel your subscription immediately if you accept it.
Do not fall for this. This app clearly is made to get your money. Make sure to cancel your subscription immediately if you accept it.
Won’t open
Just keeps buffering
W
Keeps asking me to review
Terrible customer service
I cannot get my mileage reports for last year and I have an active subscription. No one answers and there is no customer service response ever. I am in a panic because I need the mileage report. 0 stars recommended.
Not good
Not user friendly
One star because…
I couldn’t use the app without having to leave a review. Literally anytime I did something on the app and it completed it had a pop up to leave a review.
This was within the first 5 minutes of purchasing the premium membership.
I should t be forced to do this. Not even a button to click “don’t show again.”
This was within the first 5 minutes of purchasing the premium membership.
I should t be forced to do this. Not even a button to click “don’t show again.”
The apps keeps bugging me for a review
The app keeps bothering for a review so here’s my review
Mileage tracker not working
Not working.
THIS IS NOT QUICKBOOKS
Not intuit and not quickbooks. Don’t waste your money the image on the logo and coloring is misleading.
Customer service
Takes days to get a response
Seasosonal
Bad
Terrible!
Too complicated!
Owner
Your app will not except my company name because it has a number in it.
Not easy to use
Sending invoices not as simple as it should be. In addition, they won’t let you cancel. It logs you out as soon as you try to cancel. Shady way to keep subscriber numbers up
Don't do it
Poor layout. Not intuitive or easy to navigate.
Total scam
Doesn’t work and keeps trying to charge you
Review
Wont let me do anything without asking for a review. I don’t have another way to track my stuff as a self employed person so hopefully this makes it go away. Horrible strategy to get good reviews.
Not everyone has an email
Not every customer I have has email and I can’t save a new customer if I don’t have a valid email for them. Guess I’ll be moving on to another digital invoice software company.
stop asking me to review every 5 seconds
new to app and would love to be able to upload items without a pop up asking for a review every 5 seconds 🫠
Rip off
They want you to pay 49.99 and when u sign in they want you to pay even more to get access to all the good benefits. The “free” verison that isnt even free is the bare minimim. I should have just gone with quickbooks. At kest they dobt charge you 49.99 just to use the platform.
Doesn't Work
This app $UCK$!! It crashes and the drives I make don't end up in the DRIVE section. Very basic functions don't work, and now I'm stuck with them for a year. COMPLETE waste of money.
Demanding review everytime
Always asking about review!!! Not user friendly. Then wont let me post review!
Not really free
I thought this app was great, but now it will not let me go past a page where it asks if I want to pay for the premium version . If I don’t wanna pay for the premium version, it won’t allow me to use it at all now.
Not happy
It needs to be more mobile friendly. It’s taking me forever to put in information and it doesn’t go through all the time. When it analyzes the receipt, it doesn’t show anywhere or keep the scan and what is it scanning when I have to put in all the information?! This sucks!
Asked to rate after every little action
The software is glitchy, not nearly as intuitive as I'd expect, and asks for me to rate them in the App Store after nearly every action. Literally. Not very impressed so far.
Lackluster
Why are there multiple instances of the same ‘trip purpose’ one instance of any category should be enough
Lost data
I got a new phone and get get my old data. No customer service at all
Sentiment summary
78%
Positive (4-5★)
7%
Neutral (3★)
16%
Negative (1-2★)