Review Insights · App Store
Service NSW
Service NSW · 551 ratings · ★ 4.6
4.6
★★★★★
551 ratings
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Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"license"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Trying to add service and stuck in a doom loop. The app might be convenient however I am stuck trying to add my license with a reply saying that: Your application has restarted We found a technical issue and had to restart Please re-enter your details and try again. I have been trying…" - AlejNN
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Limited to AU phones
Can’t access any services when I don’t have an Australian mobile phone. Hopeless for us ex-pats. Please fix this issue!
Driver licence QR code
Doesnt read.
Trying to add service and stuck in a doom loop
The app might be convenient however I am stuck trying to add my license with a reply saying that:
Your application has restarted
We found a technical issue and had to restart
Please re-enter your details and try again.
I have been trying all day and also on the website and I get the same response.
I have 2FA and have triple checked my details are correct. The form knows if I have entered incorrectly but doesn’t allow correct information to proceed.
Your application has restarted
We found a technical issue and had to restart
Please re-enter your details and try again.
I have been trying all day and also on the website and I get the same response.
I have 2FA and have triple checked my details are correct. The form knows if I have entered incorrectly but doesn’t allow correct information to proceed.
Nightmare
I downloaded this app and can't use it to upload my vaccination information. It sends me down a rabbit hole of other government apps and websites which are incomprehensible and awful. It's a disgraceful system. I wish I could give it zero stars
Developers, why do you hate us
This update totally broke the app; can’t view my license (now it leads to a login in Safari).
Doesn't work!
App fails to properly connect to the mother ship as it doesnt recognise a validated login. Don't waste your time downloading until fixed.
Still can’t ad drivers license
Have been trying to link my drivers license to the app, but it just never works. After submitting, the endless spinner shows and nothing happens
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)