Review Insights · App Store
Setmore Appointment Scheduling
Setmore · 9,158 ratings · ★ 4.7
4.7
★★★★★
9,158 ratings
🎯 Build a better version
Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
28 negative reviews mention this · 64% of all complaints
★★★★★ "Too many updates. This app has been getting updates every week! That’s too much! Every time I open this app every 3 -4 days it says there’s an update! What’s going on?! Why are they working on it so much that it needs that many updates without any of th…" - BCMjack
2
"schedule"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Worst Scheduling App EVER!. Read the newest reviews 1st!!!! This app used to be great. We began in 2021 but they couldn’t leave it simple and working as it should. This year, 2024 the developers want bigger businesses and they ruined the simplicity this once had that …" - jay's google business review
3
"been"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Locked behind premium. I’ve been using this app since I started my business and it’s been wonderful. Especially the two way calendar sync. I decided to give premium a chance and after the trial ended, decided not to move forward. Little did I know they added th…" - Richardt933
4
"appointment"
9 negative reviews mention this · 20% of all complaints
★★★★★ "App doesn’t automatically text customers with appointment details. Why" - rduddf
5
"version"
9 negative reviews mention this · 20% of all complaints
★★★★★ "A lot of issues in the app. I have experienced issues with this app. Support asked me several times to reinstall the app , but it didn’t fix the issue. First app wasn’t loading at all, after that navigations are not working properly, for example SERVICES are not loadi…" - Niko_Tbilisi
6
"clients"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Unreliable App. Always an issue with this app. It interferes with business & inconveniences clients" - LondaMc
7
"appointments"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Worst Scheduling App EVER!. Read the newest reviews 1st!!!! This app used to be great. We began in 2021 but they couldn’t leave it simple and working as it should. This year, 2024 the developers want bigger businesses and they ruined the simplicity this once had that …" - jay's google business review
8
"update update"
8 negative reviews mention this · 18% of all complaints
9
"working"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Too many updates. This app has been getting updates every week! That’s too much! Every time I open this app every 3 -4 days it says there’s an update! What’s going on?! Why are they working on it so much that it needs that many updates without any of th…" - BCMjack
10
"issues"
6 negative reviews mention this · 14% of all complaints
★★★★★ "A lot of issues in the app. I have experienced issues with this app. Support asked me several times to reinstall the app , but it didn’t fix the issue. First app wasn’t loading at all, after that navigations are not working properly, for example SERVICES are not loadi…" - Niko_Tbilisi
11
"longer"
6 negative reviews mention this · 14% of all complaints
★★★★★ "The update made it worse.. There were so many attributes that I had become accommodated to that the update has completely taken away. I no longer can: set my notifications to an hour before my service for reminder, schedule an event outside of my working house withou…" - sunsheeezy
12
"things"
6 negative reviews mention this · 14% of all complaints
★★★★★ "The update made it worse.. There were so many attributes that I had become accommodated to that the update has completely taken away. I no longer can: set my notifications to an hour before my service for reminder, schedule an event outside of my working house withou…" - sunsheeezy
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Locked behind premium
I’ve been using this app since I started my business and it’s been wonderful. Especially the two way calendar sync. I decided to give premium a chance and after the trial ended, decided not to move forward. Little did I know they added the two way calendar sync to premium (used to be free) after the downgrade, it took that away.
It’s really frustrating when a company lets you have a feature for free then locks it behind a paywall. This has caused a lot of headache for no reason.
It’s really frustrating when a company lets you have a feature for free then locks it behind a paywall. This has caused a lot of headache for no reason.
Don’t even Bother
I never written a review about any application on the App Store however, just when I thought I found the solution to my problem I was fooled. I have tried multiple ways to login and create an account to use this scheduling app to no avail. It did not work on my MacBook with a traditional email account, a Google account, nor an Apple ID. DO NOT WASTE YOUR TIME. 🗑️🚮
App not responding
This app was always so handy! But the last couple of weeks have really sucked. The app doesn’t even open. It’s stays frozen on the logo and “loading” but never loads open
Sean honesto pongan que es pagando
Dice gratuita y es pagando 👎🏻
App doesn’t automatically text customers with appointment details
Why
App down
App went down and has not been work for the last two day no matter if you try it through the broke so not working maybe it’s time to move on
Unreliable App
Always an issue with this app. It interferes with business & inconveniences clients
Booking link
My booking link is down and customer service saying they will get back with me in a day once they figure out what’s the problem . I’m done with this app . So behind the other booking apps .
Worst Scheduling App EVER!
Read the newest reviews 1st!!!! This app used to be great. We began in 2021 but they couldn’t leave it simple and working as it should. This year, 2024 the developers want bigger businesses and they ruined the simplicity this once had that made it great. Now, as of 12/05/2024, it fails to schedule when I add a new call so we wind up booking times that are already booked, Skips entire weeks on the schedule when we look at the week ahead, too unreliable to use unless your customers don’t care if you reschedule their appointments at the wrong day and time and you have to call them back and make excuses to reschedule them. It often moves calls to random days and times that we didn’t schedule, and so on! So ridiculous I can’t believe they’re still offering this junk app. I’ve switched to Square Appointments and what a breath of fresh air!. Works like it should!
The update made it worse.
There were so many attributes that I had become accommodated to that the update has completely taken away. I no longer can: set my notifications to an hour before my service for reminder, schedule an event outside of my working house without having to change my settings so that EVERYONE else can do it as well. I have to press more buttons than before to do the things that I’m so used to doing because I had been using this app for years now; things as simple as sending my booking link is now four presses instead of just one like it used to be. I rarely say this, but the update made it worse instead of better..
Unupdate 🙏
New update causing a lot of issues , not able to see full appointment names on my phone(too small?),got an iPad doesn’t support vertical lay , very annoying especially for the iPad mini this should make it usable , but it is extremely unusable for me when needing to hold iPad upright which is more comfortable cause I it’s small enough to hold in a hand , how just how can it not be uprighttt 🤷🏽♂️🤷🏽♂️ who hired the developers like what is that in 2024 ,last but not least you took away the employees permissions to not be able to look up customer names . As someone who provides a service , and has to look up customer names to book appointments you completely blocked me from being able to look up said customer ,i need to know their profile first to book a service not vise versa . How long did you test for bugs before releasing, update was definitely rushed or simply you’re unable to adapt and develop beyond. 🤷🏽♂️
New update
I had to get used to the new look/update of the app and I honestly hate it. I make my schedule as an esthetician and it glitches a lot. Shows me the wrong weeks when I click ahead, shows me the same client 3 times in one time slot, and overrall just more glitches than before. Loved the app before the change. :(
Version 6.15.0 (7)
This new update is so horrible . I loved Setmore before and this new update is just so hard to maneuver through . Go back to the simpler version before this last update please 🙏🏽💯 New update is causing appointments to not show up on my schedule at times and causes chaos for me while cutting . It won’t show the time available nor show there’s an appointment at that time . Please fix your app!
New Update is Terrible
I used to love this app and then they went ahead and changed everything that I loved with the new update and I may have to switch.
Please fix latest update
The new update is great. But, lately my calendar does not update on each phone nor iPad. I have to update them manually on each phone because it does not synchronize like it use to before.
A new updates
I’m really disappointed with the latest update. The new scheduling system is inconvenient and has made things more complicated than they need to be. One major issue is that clients no longer receive appointment confirmations, which has caused a lot of confusion. Additionally, phone numbers are now hidden on the clients’ list unless you click on each name individually. This is a huge step back from the previous version, which was much simpler and easier to use. Please bring back the old version or at least fix these issues!
New update
Though I have a lot to say about this new update to sum up my thoughts I’ll say that honestly a few bugs needed to be fixed but this new update just took out the practicality of the app just to make it look more “aesthetically” appealing.
Hate the update
The update for this app on mobile is absolutely abysmal. The 3 day view now is bloated, stretched, and much harder to read. To set an appointment it is now overly complicated, crowded, messy and confusing. It was far more stream lined and user friendly before this update. It’s a shame that so many developers don’t actually prioritize the user experience. I wish my app had never auto updated. It has disrupted my flow and made it harder to see what I have for any given day because I have to scroll for 40 frickin years now on 3 day view. I had to change to the daily view and that is also terrible. It is no longer easy to see, at a quick glance, what my day looks like. Very disappointing. I hope they change it back because it’s awful now.
With update I’m locked out
I’ve used the app for almost a year and was happy with it until the recent update. Now suddenly I’ve been locked out. All my information and appointments are lost. I’ll have to start all over with a new app.
Use at your own risk.
Use at your own risk.
Confusing
When I put my appointment frequency to every 30 minutes. Clients can still book a :15 or a :45 instead of booking every half hour.
Terrible update.
The update is awful for people who actually work service appointments and need to see things on a day to day, hour to hour basis. Please offer an option to use the old version that was not only easier to read but more productive.
New updates
Truthfully, I used to love Setmore. It was super easy to use very straightforward. You never missed anything with the way that it was set up. I had access to view all of my clients past appointments so it would help both of us know when they were in the last time, I was able to click a button and all of my notifications were right in the app and it was extremely convenient. After this latest update, I no longer have access to my clients past history. I no longer can see all of my notifications within the app, I only see the ones that are sent to my phone screen, my app glitches and it won’t show me appointments that have been booked and I have just had more issues with it than I ever have in the last four years that I’ve used it. I would love for them to bring back the activity button and I would love for them to bring back the ability to see my clients past history again, if the glitches aren’t fixed, I will have no choice, but to move to a different app for booking it is extremely inconvenient and very unprofessional to have as many glitches as this App currently has
Review
New update is a total mess and disaster
Awful new version !
Been using this app since 2018, im looking for an alternative. This new version is a joke .
Things that usually took 1 clock now take 3, u cant see even the amount or the client of a specific service when booked on the fly u have to do like 7585 click to see the useful info.
In addition the address now needs like 3 clicks or 4 to see the location of a certain client , we book based on location or schedule.
THIS UPDATE IS A NIGHTMARE.
Things that usually took 1 clock now take 3, u cant see even the amount or the client of a specific service when booked on the fly u have to do like 7585 click to see the useful info.
In addition the address now needs like 3 clicks or 4 to see the location of a certain client , we book based on location or schedule.
THIS UPDATE IS A NIGHTMARE.
5+ years using them but it’s time to leave
This update isn’t anything like the old design. The UX moved around so my entire staff can’t figure out how to use things quickly. Things are hidden like the activity and it’s just an over all terrible app now.
Still, 5+ years later it still doesn’t have ads on services lol. It’s terrible and already looking for new options
Still, 5+ years later it still doesn’t have ads on services lol. It’s terrible and already looking for new options
Not a fan of IPhone update
New iPhone update is less organized and not as efficient for scheduling. Wish you could go back to the old app format. I’m having to change how I schedule now.
Malo
Últimamente está fallando mucho ya no me deja ver los trabajo ahora sólo por computadora que mal
Hate the new look to the update.
Why change things? This new look ( for me) is horrible. Change it back!
Too many updates
This app has been getting updates every week! That’s too much! Every time I open this app every 3 -4 days it says there’s an update!
What’s going on?! Why are they working on it so much that it needs that many updates without any of the requests from users getting implemented? I would like the app to show my notes on the same space as my customer info so I don’t have to go too deep! But they still won’t make them show up! What’s the point of putting notes if your app just hides them!
What’s going on?! Why are they working on it so much that it needs that many updates without any of the requests from users getting implemented? I would like the app to show my notes on the same space as my customer info so I don’t have to go too deep! But they still won’t make them show up! What’s the point of putting notes if your app just hides them!
F
Fix the app pls keeps logging me out n now I can’t log in just keeps loading
A lot of issues in the app
I have experienced issues with this app. Support asked me several times to reinstall the app , but it didn’t fix the issue. First app wasn’t loading at all, after that navigations are not working properly, for example SERVICES are not loading. Web version has no issues.
API Stripe isn’t working
You are not able to charge clients online as their API isn’t set up with Stripe Portal. So sad!
Liked the old version
I’ve been using setmore for years. I enjoyed the user friendly interface. This new mandatory update is terrible. I’m almost 50 and the font is so tiny. Also, now I have to do more taps to perform actions like calling, maping addresses. The pay rate is no longer shown right on the customer list page & I have tap each one to see the pay. I preferred when you could see a overview without all these extra taps. Wish I could go back to the old version.
Please fix appointment bugs
This app has always been great but this most recent update has been bugging out and some appointments haven’t been showing up on my schedule when clients do book and is really inconvenient. The new update also requires additional clicks to see client’s info and to delete appointments manually. There were never issues prior to this update and it seems as if they took a step back with messing with features that were never a problem. Please fix these bugs because I’ve always liked this app but as of recently it’s been very inconsistent. Thank you.
Fix issues
This app is great to schedule the only thing I hate about the update is that I cannot view a customers full address unless I open it on apple or Google maps. The last version of setmore was a lot better and easier.
Old interface was better
Not being able to see a full day without have to scroll makes it a pain. Old interface could see a full schedule for 4 days. Needs work guys it's clunky and not seamless with this new version , 5 stars if you go back to how simple and stream line the old ui. Managing 16-20 clients a day isn't a breeze anymore
New update
New update is not good too complicated
New update
Do t like the new update
What is going on with this update????
This new update would be decent if it worked correctly!! If you go to a date, hit the + to add an appointment, finish adding the appointment details, it does not save it on the date that you originally started adding the appointment to which is a huge problem!! Now we have to go back through all of our appointments and reach out to the customers to make sure we have the same date!!! It’ll cost us lots of hours to do this!!! You guys screws up a great scheduling app!!
TODAYS UPDATE
please give option to revert back to old user interface, it he new schedule looks awful and hard to use
Give me back the OG
There was zero wrong with the format, colors, style ect of the calendar. I was FORCED to update and I absolutely hate the new style it’s confusing and quite frankly gives me a migraine. I’ll be going back to a different app now. Super disappointed.
The new update is ugly
The new update is so ugly and hard to look at. They shouldn’t have changed it from how it was.
Activity!
Why can I not go straight to the appointment from the activity tab?
Updated Apl
I would do anything to get the old version of the app back. This new look and layout is not at all conducive like the older version. PLEASE switch it back to the way it was before. Activity log not easily accessible, if there’s cancellations it only shows clients first name, and can no longer see the label section until you click all through the app. Also, the length of appt in hours no longer there so harder to add up employee hours quickly. Everything about this update is awful!!
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)