Review Insights · App Store
SHEIN - Shopping Online
ROADGET BUSINESS PTE. LTD. · 2,221,367 ratings · ★ 4.7
4.7
★★★★★
2,221,367 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"items"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Fake free stuff. I was trying to claim Cupons and free items for. 4 hours and it kept saying invite one more person I did and then it said I needed 5 more cents to shake the tree after saying 1 before then it went to 8" - Reviewedap
2
"shipping"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Customer service. I wanted to add items to an order to get the free shipping deal but it did not let me choose the items I wanted to add. It was some fixed items. Contacted customer service but the automatic ai answering machine did not help at all with the …" - SadCustomer729
3
"prices"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Prices changing. The prices when you see them will say 16.95, but when you go to check out it’s says the item is 25 dollars. It’s fluctuates frequently and is a complete rip off! Why advertise it for 16 but not give me that same 16 dollar amount once it’s i…" - KFORTas
4
"went"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Fake free stuff. I was trying to claim Cupons and free items for. 4 hours and it kept saying invite one more person I did and then it said I needed 5 more cents to shake the tree after saying 1 before then it went to 8" - Reviewedap
5
"order"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Customer service. I wanted to add items to an order to get the free shipping deal but it did not let me choose the items I wanted to add. It was some fixed items. Contacted customer service but the automatic ai answering machine did not help at all with the …" - SadCustomer729
6
"cheap"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Cheap product. Dress I just received was cheaply made. Very disappointed" - n alb
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hackers paradise
Put my information into this app and immediately got several scam and false charges to my account!!! Beware and check everything they were micro transactions so you may not notice right away.
Fake free stuff
I was trying to claim Cupons and free items for. 4 hours and it kept saying invite one more person I did and then it said I needed 5 more cents to shake the tree after saying 1 before then it went to 8
Customer service
I wanted to add items to an order to get the free shipping deal but it did not let me choose the items I wanted to add. It was some fixed items. Contacted customer service but the automatic ai answering machine did not help at all with the questions since they are also fixed questions…
Afternoon
We got a
Box to put every package with a sign an my packages where on the floor where the dogs reap them off
Wore delivery ever.
Box to put every package with a sign an my packages where on the floor where the dogs reap them off
Wore delivery ever.
Prices changing
The prices when you see them will say 16.95, but when you go to check out it’s says the item is 25 dollars. It’s fluctuates frequently and is a complete rip off! Why advertise it for 16 but not give me that same 16 dollar amount once it’s in my cart
Ads
Stop with all the ads while I’m trying to shop, I’m not in a Casino!!!
Tardanza
Tarda mucho y llega por separado
Shipping and returning items
Your shipping is very slow and it’s very difficult to return items
My order
So I order a jewelry earrings and it said it was going to be delivered by may 6 and I’ve never gotten the package so I requested a refund but it’s not letting me do refund so I wouldn’t recommend shopping on SHEIN if I were you
Cheap product
Dress I just received was cheaply made. Very disappointed
غالين وا فيه أشياء ماتستاهل
🤍
Suck
It really do suck they can’t even change the address on file worst shopping app
Reseña
No es tan popular como antes porque sus precios han subido y existen otras plataformas q ofrecen en mismo producto por menor precio y con más calidad
Deceptive
They advertise items are shipped from a local warehouse then ship from overseas with tracking that does not give any real location or tracking information even after it’s out of customs. Cs will tell u they can only tell u when it’s delivered but also have no location information. 2-8 days promised then turns into 2-3 weeks before they will “look into it further “ .still waiting for my items, I am moving to more reliable platforms ..
Why
Why don't you reach Iraq? We literally share borders and rivers.
the dress
thin not true to size cheap material can’t use it for mother’s day
A bunch of fakes
Don’t be fooled by the photos. Thought I was buying the grandkids some NeeDoh. The blob of clay didn’t even come in a box. 13 of the same color all fakes and hard as a rock. What a shame that they scam the grandmas.
My gift
My gifts
Just gets worse and worse
It use to be my favorite store great prices great delivery and shipping time. No ada. Now everything went down the hill everything gets worse and worse
Thin
Very thin, wouldn’t purchase again
Don’t
I was so happy at first orders stated to get lost because they stared to send things separately they take so long to solve you a problem!, it’s noteirth it !!!
Review for SHEIN
The price went up tremendously. The prices of the items does not add up when you calculate it on your phone. I’ve bought 4 items that should have came up to $42. It ended up coming to $63. It’s not that much taxes you have to put on the item or shipping definitely ridiculous.
Shipping prices are bananas
Used to be good to order from a couple years ago, but all the shipping prices are 3-5$ now for cheap items. It’s pretty crazy to order two 1$ items and the shipping bumps it up to 8$.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)