Review Insights · App Store
ShemarooMe
Shemaroo Entertainment Ltd. · 111 ratings · ★ 2.4
2.4
★★★★★
111 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
17 negative reviews mention this · 40% of all complaints
★★★★★ "Internal issue of login, and they do not respond to customer. Trying to log back in from past 10 days , trying to contact WhatsApp chat service their button don’t even works , you have to go in google and then after it works . But in that also they don’t even reply quick bad service never going to buy…" - Mihir@4047
2
"doesn"
11 negative reviews mention this · 26% of all complaints
★★★★★ "Their Developer tests the app in live environments. Google sign in doesn’t work in iOS, they debug in live environment. If you open developer tool you can see crazy logs and shows their development quality like these. I hardly watched full movie without these errors. condition chk1111 false …" - chandani.patel.mscit
3
"content"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Horrible app and content. I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there…" - AuserReadReview
4
"money"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Horrible app and content. I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there…" - AuserReadReview
5
"watch"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Horrible app and content. I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there…" - AuserReadReview
6
"working"
8 negative reviews mention this · 19% of all complaints
★★★★★ "App is not working. iPhone and iPad app is not working and won't let you login using email ID and password. Also they hide cancellation - so you don't cancel your plan." - AppuPATEL
7
"work"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Internal issue of login, and they do not respond to customer. Trying to log back in from past 10 days , trying to contact WhatsApp chat service their button don’t even works , you have to go in google and then after it works . But in that also they don’t even reply quick bad service never going to buy…" - Mihir@4047
8
"cannot"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Log In issues. After using for more than a month, signed off by Shemaroome for apparent no reason. Cannot log in now. Unable to reset password since it does not simplify work. Streaming & quality of picture is good but terrible app. Waiting for response …" - Hasu Shah
9
"login"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Internal issue of login, and they do not respond to customer. Trying to log back in from past 10 days , trying to contact WhatsApp chat service their button don’t even works , you have to go in google and then after it works . But in that also they don’t even reply quick bad service never going to buy…" - Mihir@4047
10
"movie"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Misleading App. The app has a “Free Family Entertainment” section but unfortunately it’s not free. Any movie you try, it says “Subscription required”" - Bluffmaster.
11
"movies"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible app and content. I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there…" - AuserReadReview
12
"doesn work"
6 negative reviews mention this · 14% of all complaints
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Internal issue of login, and they do not respond to customer
Trying to log back in from past 10 days , trying to contact WhatsApp chat service their button don’t even works , you have to go in google and then after it works . But in that also they don’t even reply quick bad service never going to buy this subscription again
Misleading App
The app has a “Free Family Entertainment” section but unfortunately it’s not free. Any movie you try, it says “Subscription required”
App is not working
iPhone and iPad app is not working and won't let you login using email ID and password. Also they hide cancellation - so you don't cancel your plan.
Worst UI and Cheap Customer Service
I had very bad experience with customer service centre on subscription. I don’t recommend it at all.
Horrible app and content
I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there. For the amount of money one is paying for subscription vs the content availability and quality overall app experience it is certainly not worth it.
Their Developer tests the app in live environments
Google sign in doesn’t work in iOS, they debug in live environment. If you open developer tool you can see crazy logs and shows their development quality like these. I hardly watched full movie without these errors. condition chk1111 false false
spcore.js:1823 condition chk NaN 18 15 true
spcore.js:1824 condition chk1111 false false
spcore.js:1823 condition chk NaN 18 15 true
spcore.js:1824 condition chk1111 false false
spcore.js:1823 condition chk NaN 18 15 true
spcore.js:1824 condition chk1111 false false
spcore.js:1823 condition chk NaN 18 15 true
spcore.js:1824 condition chk1111 false false
Movie not working
I tried lots of movie but it’s not working say try again. Can you fix it
The money for subscription will be deducted but you won’t be able to login at all
I have tried twice to login in the gap of 3-4 months after taking subscription but the app shows I am already logged in which is strange. The app is a scam and it takes away money first. So anyone from USA plz do not get this scam app
Can’t buy subscription
I have been trying to purchase subscription on my Mac, iPad, iPhone and all other devices I have. This app and website needs some serious updating - I’m trying to buy subscription but it won’t let me lol
App Upgrade
In my opinion this app needs a major upgrade. Compared to other apps, they lack some serious features. There is no option to multi task while wartching, you have to stop watching to do something else. They should look at all other streaming apps to remain competitive…
Shemaroo Me for Gujarati Dramas
The app is poorly maintained inspite being a paid app.nEeds some good hands on….
Log In issues
After using for more than a month, signed off by Shemaroome for apparent no reason.
Cannot log in now. Unable to reset password since it does not simplify work.
Streaming & quality of picture is good but terrible app.
Waiting for response from vendor.
No other streaming service has this kind of problems.
I disputed charges with my credit card co. for unable to log in.
Cannot log in now. Unable to reset password since it does not simplify work.
Streaming & quality of picture is good but terrible app.
Waiting for response from vendor.
No other streaming service has this kind of problems.
I disputed charges with my credit card co. for unable to log in.
Charging auto renewal with credit card
They store credit card info and charge full amount on auto renewal. Basically they put this in terms and conditions. Not worth spending so much money. Quality of original content is really bad.
App does not allow me login
Please shed some money on app development if you want to maintain any reputation in your business. Aavu na chale.
Errore after buying subscription
I wanted to watch gunrati movie I bought subscription but now I m not able ro see movie because anytime i start it’s showing an error to start movies. This is fake.
Bad app
I just paid $21.64 dollars for the premium plan and it’s not letting me watch the show I paid for it keep saying unable to purchase subscription as is linked to another user they are scammers do not get this app. They really just got my money and I can’t I watch any of the premium shows !!!!
Don’t get the app
I regret subscribing to shemaroome. It’s waste of money. Once I started subscription, I was not able to log in the app. The app said the email is not registered and asked to try another login method and the same id worked on internet browser. Moreover when I played Shemaroo on my TV half of the titles didn’t play. I contacted customer service and they kept asking for more and more information in separate emails rather than solving the issue. I supplied them with screenshots and they asked for video recordings. I provided recordings then they asked for app version. When I provided that they started asking for my tv model number. They just keep delaying rather than asking for all the required information at once. Even when I play a movie it suddenly stops in between. How can I provide a recording for that ? It’s not that I’m going to know when it will stop playing in the middle. If you’re thinking to get subscription - Don’t get it !
Worst app
Worst app ever. Fire your developers and hire someone qualified. This is so frustrating. You cannot seek the movies, go forward or backwards. Nothing is possible
Worst app ever
I am not able to log in from any other device.
Even in app view is very poor. I can’t even see it on full screen. I regret buying it.
Even in app view is very poor. I can’t even see it on full screen. I regret buying it.
Full screen
Worst app as it does not go full screen and does not even have skip sections. Kindly fix this issues.
All the apps are not working properly
Neither iPhone nor Web apps are working properly. All the movies have louder background music than the actors voice.
Do NOT BUY if you are in USA!!!!
This is only for India users. To use out of india you need a vpn. Too much hassle for an app that doesn’t work right. Video player is absolutely trash!!
Im glad I only paid for one month only.
Im glad I only paid for one month only.
Very poor app
This app is very unstable and crashes all the time.
Login information also doesn’t have stability either.
Poor transition from episode to episode.
Lots of improvement required.
Login information also doesn’t have stability either.
Poor transition from episode to episode.
Lots of improvement required.
Not a good experience
App shows a banner to select language, always… no matter how many times you close it And once yo select language, it doesn’t have option to change it…
Definitely not going for subscription, there might be many issues.
Definitely not going for subscription, there might be many issues.
More then 50% programming does not work.
I have primer yearly membership which work for new programming but old programs/shows keep buffering. I do not recommend this to anyone.
Very bad apps any times not working movies.
Bad apps.
Worst performing app
The word Slowness is an understatement for this app. The app is literally crawling to stream content. It takes 5 mins after a click for the app to respond. The content seems good but you don’t get to watch it due to the pathetic app response. ShemarooMe needs to fire the developers that created this app for them
Crappy App
Hi I just downloaded the app and also subscribed ($9.99 per month). The content doesn’t even load. Streaming really bad. Very disappointed. Please don’t use this app. Please return the money and cancel my subscription. Thx Shiva
Still doesn’t work with chromecast
Bought monthly subscription as it has good gujarati content. Very disappointed it is not working with chromecast. I can’t cast on TV?
I will change my rating if it works.
I will change my rating if it works.
Cannot cast anywhere!
Is this for real?? An app in 2021, a steaming app that doesn’t let you cast or stream the content on tv! Cannot cast on Chromecast, doesn’t work with airplay! The only way out is to mirror my tab from web (PC) to Chromecast at which point its not streaming or casting but mirroring and that’s not how you watch paid content!!
So disappointed! Got this for my parents and it’s useless. It’s a nightmare and I’m stuck because I paid for an yearly subscription!
So disappointed! Got this for my parents and it’s useless. It’s a nightmare and I’m stuck because I paid for an yearly subscription!
Chromecast not working
I bought a subscription but I can not cast any content. Chromecast logo is not appearing in any content.
App doesn’t work
The App isn't Working ! Its a very good App with lots of favorable content. But somehow it says no internet connection and doesn't work :(
Very expensive and only one user, no casting either.
Compared to Netflix, Amazon, Hotstar, also YouTube. This app is not good
Chromecast not working
App is not listed in local network access, app doesn’t have a list of access in ios settings. $9.99 monthly subscription & you cannot cast from phone to tv, nor you find their app on smart tv. Their developers should test ios app & chromecast with latest iOS before asking for more details.
1 star
I don’t like this app it’s big disappointment.I like B4 they charge only 49.99$ now they charge 100$
Refund
I got this on 1/31/2021 and cancelled right away but apple cannot refund and was asked to contact developer can you please help with refund
Bad quality and No movie forward option
Qty of the pictures is not good and mostly there is no forward option nor pause option. Forced to watch everything.. got annoyed and uninstalled the app..
Doesn’t connect to chrome cast
I thought the purpose of ShemarooMe creating an app with all these entertainment opportunities was so the family to get together and enjoy. Of course that cannot be done through a small device, but the app does not connect to chromecast or Roku. Any money spent buying the subscription is a waste unless it’s able to be viewed on tv. So disappointed.
Server connection issues
Contents are too less, not value for money.
1 Star
Not paying any amount of money for 480p content. Been waiting for this app to be available in US. Very disappointed.
App does not support Chromcast
Can’t watch any content on TV via chromcast. It says it supports smart tv app however, my Samsung smart TV does not have option of Shemaro me.
No video controls
How can i watch a series/video without video controls. No scroll bar, no pause/play
Password Reset Doesn’t Work and No Support
As such this seemed like a good subscription but I forgot my password and when I click on forgot password, I do not get any email with password reset link, it has been more than 12 hours and still haven’t received it. Only way to contact support is to submit a query from online but I haven’t received any response yet. I tried password reset from desktop as well but no luck. Essentially I cannot watch movies I am paying for nor can I cancel subscription.
Sentiment summary
32%
Positive (4-5★)
5%
Neutral (3★)
63%
Negative (1-2★)