Review Insights · App Store
ShopBack: Cashback & Rewards
eCommerce Enablers Pte Ltd · 1,739 ratings · ★ 4.5
4.5
★★★★★
1,739 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cash"
12 negative reviews mention this · 31% of all complaints
★★★★★ "Horrible app. Three of my Amazon shopping trips are rejected in a row. I followed and checked every exclusion rules but my cash backs with Amazon are immediately rejected. This is horrible. I have been a loyal user and now I’m considering deleting this a…" - Alexis10405
2
"cashback"
10 negative reviews mention this · 26% of all complaints
★★★★★ "Not worth using. They took your information then sell it to agent. Cashback works with their benefits ( eg: U bought 10 items, 4 items definately won’5 get cashback)" - Umbalalaika
3
"customer"
9 negative reviews mention this · 23% of all complaints
★★★★★ "App quietly changed to $0 with vague explanation. TLDR: Don’t trust any promised cashback on app. I had a very disappointing experience using ShopBack. I made a purchase through the app (ExpressVPN subscription). The cashback was initially tracked and showed a confirmation date several m…" - ☼dere
4
"scam"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Awful. My cash back withdrawal won’t process and there is no way to contact anyone except for the chat bot who does absolutely nothing to assist. I think I’m getting scammed!! Absolutely awful!!" - Jess22021210
5
"amount"
6 negative reviews mention this · 15% of all complaints
★★★★★ "10 working days???. Are you serious? 10 working days to get your withdrawal amount? No thank you, you can keep your app 🤣🤣 Pogo and 5 surveys, Eureka and Survey Spin all cash out instantly. I’ll spend my time on those apps and this one is going in the garbag…" - DAR12251
6
"service"
6 negative reviews mention this · 15% of all complaints
★★★★★ "App quietly changed to $0 with vague explanation. TLDR: Don’t trust any promised cashback on app. I had a very disappointing experience using ShopBack. I made a purchase through the app (ExpressVPN subscription). The cashback was initially tracked and showed a confirmation date several m…" - ☼dere
7
"customer service"
6 negative reviews mention this · 15% of all complaints
★★★★★ "App quietly changed to $0 with vague explanation. TLDR: Don’t trust any promised cashback on app. I had a very disappointing experience using ShopBack. I made a purchase through the app (ExpressVPN subscription). The cashback was initially tracked and showed a confirmation date several m…" - ☼dere
8
"withdrawal"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Awful. My cash back withdrawal won’t process and there is no way to contact anyone except for the chat bot who does absolutely nothing to assist. I think I’m getting scammed!! Absolutely awful!!" - Jess22021210
9
"months"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Payout takes forever. Great app, payout takes forever like months, and you can only get payout through PayPal." - Starprincess0202
10
"money"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Where’s the money?. I’ve been using this app and really trying for a couple months. Shows I should have $46.78 but only $1.54 is available for withdrawal. Thinking I should throw in the towel." - Ellehicm221
11
"support"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Withdrawal Failed Despite Correct PayPal Details. I am unable to withdraw my cashback funds. I have tried multiple times, and the app shows the withdrawal failed due to wrong payment details, but my PayPal information is correct. PayPal confirmed there is no issue on their side. This is ve…" - jerrystevenc
12
"customer support"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Withdrawal Failed Despite Correct PayPal Details. I am unable to withdraw my cashback funds. I have tried multiple times, and the app shows the withdrawal failed due to wrong payment details, but my PayPal information is correct. PayPal confirmed there is no issue on their side. This is ve…" - jerrystevenc
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible app
Three of my Amazon shopping trips are rejected in a row. I followed and checked every exclusion rules but my cash backs with Amazon are immediately rejected. This is horrible. I have been a loyal user and now I’m considering deleting this app
Awful
My cash back withdrawal won’t process and there is no way to contact anyone except for the chat bot who does absolutely nothing to assist. I think I’m getting scammed!! Absolutely awful!!
Horrible app
They miss half of your cash back rewards and never pay you the $40 promised. Total scam.
Not worth using
They took your information then sell it to agent. Cashback works with their benefits ( eg: U bought 10 items, 4 items definately won’5 get cashback)
Don’t used it is used less
Don’t recommend it at all
Don’t waste time
I purchased this app I have made several purchases on it got my cash back up to $52 and it is still saying tracking and I cannot cash it out. I highly suggest using a different app.
Bad
It’s like you shop the Amazon website and you make your purchase but afterwards you can never track or find your purchase then goes to post office you have to pick it up there not like Amazon that brings it straight to your door I don’t like it I am deleting this app I don’t recommend it
NoNoNo
Do not waste your time you have to wait forever for payment and then you have to keep track of what they are tracking Dah way better apps out there to earn cash
If you like wasting time and money, this app is for you!!!
Don’t waste your time with this. Thing just stole all my money from me I had “saved” on here for absolutely zero reason, and with absolutely no warning. Uninstalled this app immediately after, as it’s not worth the hassle/effort if they can’t keep their story straight.
10 working days???
Are you serious? 10 working days to get your withdrawal amount? No thank you, you can keep your app 🤣🤣 Pogo and 5 surveys, Eureka and Survey Spin all cash out instantly. I’ll spend my time on those apps and this one is going in the garbage.
App quietly changed to $0 with vague explanation
TLDR: Don’t trust any promised cashback on app.
I had a very disappointing experience using ShopBack.
I made a purchase through the app (ExpressVPN subscription). The cashback was initially tracked and showed a confirmation date several months later. Everything looked normal.
However, one month before the confirmation date, the tracked cashback amount was quietly changed to $0 - without any notification or explanation. Nothing changed on my side:
• The subscription is active.
• I did not cancel or modify the order.
• I provided the receipt and credit card charge as proof.
Customer service responded with a generic template message saying that orders showing $0 are “not eligible” due to possible exclusions (promo codes, restricted products, etc.). They did not explain which specific exclusion applied to my case, even after I asked.
If a purchase is ineligible, that should be made clear at the time of purchase - not months later after the user has already paid and waited.
This feels misleading and erodes trust in the platform. Cashback being retroactively reduced to $0 without clear reasoning is unacceptable.
I would advise others to take screenshots and not rely on promised cashback amounts.
I had a very disappointing experience using ShopBack.
I made a purchase through the app (ExpressVPN subscription). The cashback was initially tracked and showed a confirmation date several months later. Everything looked normal.
However, one month before the confirmation date, the tracked cashback amount was quietly changed to $0 - without any notification or explanation. Nothing changed on my side:
• The subscription is active.
• I did not cancel or modify the order.
• I provided the receipt and credit card charge as proof.
Customer service responded with a generic template message saying that orders showing $0 are “not eligible” due to possible exclusions (promo codes, restricted products, etc.). They did not explain which specific exclusion applied to my case, even after I asked.
If a purchase is ineligible, that should be made clear at the time of purchase - not months later after the user has already paid and waited.
This feels misleading and erodes trust in the platform. Cashback being retroactively reduced to $0 without clear reasoning is unacceptable.
I would advise others to take screenshots and not rely on promised cashback amounts.
Never got paid
Never got the $20 for the store I bought from. I think it’s a scam.
Quá tệ
Đã hoàn có mấy trăm đồng/ đơn, giờ kiểm tra lại thấy cả đống đơn k ghi nhận nói k tìm thấy giao dịch mua hàng. k thấy giao dịch mua hàng hàng t nhận trên trời rớt xuống hay gì. Quá tệ. Xóa app thôi. Xài app khác hoàn nhìu lại mau đơn nào cũng hoàn k xạo ke như app này
SCAM! SCAM! SCAM!
What a joke. “Cashback Every Time” Yeah right! I specifically went to the ShopBack website, activated cashback and proceeded with purchase. Waited patiently for it to track but it never did and they tell me there is no record in their system when I have proof. Still, they double down and cite policy that because they don’t have it they won’t grant it. I chose to use them over other cashback alternatives for that purchase and now I regret it. Don’t let it happen to you. DO NOT use them they are a SCAM!
Not available in UK App Store
Would be great if available on the UK App Store. Sad can only use the browser version which severely limits its use.
詐騙行為
根本是羊毛出在羊身上，還會多扒你幾層皮。不論在哪一個平台上，用ShopBack 點擊連結後的價格都會比反饋金高非常多，甚至多15%。這是違反消費者保護法，不懂為什麼沒有財政部門介入調查！
Rip off
I’ve waited over three weeks to receive my $50 WTH? Haven’t seen it. They make it so difficult.
Cheating
They ran a special cashback rate from Amazon on Black Friday to push people to shop, but finally they rejected the payment.
Withdrawal Failed Despite Correct PayPal Details
I am unable to withdraw my cashback funds. I have tried multiple times, and the app shows the withdrawal failed due to wrong payment details, but my PayPal information is correct. PayPal confirmed there is no issue on their side. This is very frustrating, and customer support has not resolved the problem yet. Please fix this issue.
ShopBack, no money back after 30 days
I requested a withdrawal on 11/27/2025. Today is 12/28/2025 and no withdrawal funds have hit my account. I contacted ShopBack over 10 days ago. Response was we will get back to you. I am still waiting.
Scam
I’m still not able to get my money it’s been over 2 weeks.
Scam??
Almost 3 months in my cashback has yet to be verified or confirmed What a joke I would give zero stars if I could
False advertising
I'm missing a lot of rebates. I bought $256 worth of goods with 60% cash back, but it only shows that I bought $16, causing me to lose a significant amount of rebates. Contacting customer service only resulted in automated responses that weren't helpful. Please check if your rebates are correct.
Deceiving App
This app tricks you into think you will get cash back but you won’t is very deceiving
Beware! Cannot cancel
The app has no way to remove your information once it’s entered. Beware!
.
I spent a few days playing games to earn the minimum amount. When I finally reached $5.74, I went to cash out. But, after putting in my details for PayPal, my request to cash out didn’t even go through. On my Lifetime earnings, it says I still have the same amount, but when I go to withdraw, it says I have no withdraw history and I have insufficient funds so I can’t withdraw. The only customer support is an AI chatbot who was literally no help at all. I want my money, please and thank you.
Don’t trust them
Works for small orders, but if you place a large order, they’ll give you incorrect cash back (supposed to be 50%, but they gave me 2% even though the lowest is 15% and I followed and read all exceptions and policy)
Not loading today - says REFRESH ???
The app will not load - says refresh, but will not open???
Completely useless customer service
The cashback amount doesn’t track correctly, and if you try to reach customer support, you are stuck with a useless bot that doesn’t understand anything or lets you talk to an agent. Even if you somehow manage to get past it and send an email to customer service, they provide no assistance at all, even after weeks have passed. Better to stick to Rakuten.
Scam company, the worst customer service
They’ll do everything they can to keep you from getting your cashback, and their customer service is terrible. I played the game they promoted and made in-game purchases, which should have qualified me for cashback according to their rules, but I didn’t receive any.
Customer service is non existent
During a special boost was promised a certain amount cash back. Naturally I didn’t get that. The customer service bot will never connect with an actual person. They just make a ticket and say someone will contact you. They never do.
Terrible
They don’t grant you the correct cashback and then there is no means of contacting them via the app or anywhere else. They have a 24/7 chat bot and that’s all. So you never get your cashback!
Only Confirm what they like
Place few orders, but it won’t earn cash back due to deem ineligible. It is ridiculous; it ads there was % cashback which is false advertising to lure user to use their app. Btw, dont bother with their survey, 90% will opt you out in the middle. As the result, you waste time, you got nothing but have your opinion and counted. Such a scam
Banned for no reason
They banned my account like shortly after making it and said they can’t give me a reason, hadn’t even had a chance to actually even use it
No customer service
No phone number ,no email, only things they have is a useless AI customer support.
Closed my account without saying why
I have 828.00 in my account I go to sign in my account been closed there was no reason for my account to be closed I have facebooked them reaching out customer support very hard to talk to Ill be filling a better business complaint on them
Payout takes forever
Great app, payout takes forever like months, and you can only get payout through PayPal.
Where’s the money?
I’ve been using this app and really trying for a couple months. Shows I should have $46.78 but only $1.54 is available for withdrawal. Thinking I should throw in the towel.
Takes a while
Months of waiting for confirmations
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)