Review Insights · App Store
ShutEye®: Sleep Tracker, Sound
Enerjoy Pte. Ltd. · 348,361 ratings · ★ 4.8
4.8
★★★★★
348,361 ratings
🎯 Build a better version
Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sleep"
19 negative reviews mention this · 27% of all complaints
★★★★★ "Disappointing performance and customer service. The app stopped syncing after an update was made. I contacted tech support on multiple occasions and the problem has yet to be resolved. After 3 months, I have deleted the app that I paid a yearly subscription fee for. There is no point in…" - Ms28Rae
2
"free"
19 negative reviews mention this · 27% of all complaints
★★★★★ "A scam version. If you’re up for checking it out as normal, go ahead and know that even though you’ll hear you’ll have a free few days to test it out for you, you’re getting tricked and scammed. You will get charged a full amount more than you can imagine …" - otisCole
3
"trial"
17 negative reviews mention this · 24% of all complaints
★★★★★ "No end-of-trial reminder. Beware that you will not receive an end-of-trial reminder and you will automatically be charged if you happen to forget. The product is fine, no complaints. Poor business operations/ethics with no reminder that your trial will be ending pri…" - MJ_639
4
"free trial"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Disappointed. Didn’t give me a chance to cancel before the 7 day free trial." - Stumped4life12
5
"charged"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t use paid app. I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through Marc…" - WhoDatWideOpen
6
"doesn"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Disappointing performance and customer service. The app stopped syncing after an update was made. I contacted tech support on multiple occasions and the problem has yet to be resolved. After 3 months, I have deleted the app that I paid a yearly subscription fee for. There is no point in…" - Ms28Rae
7
"night"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Very inaccurate. I paid for the whole year.. so I’m out that $. I had high hopes for this but it is so inaccurate, one day telling me it took me 5+ hours to fall asleep, even though I was asleep within a half an hour and slept most of the night. I think bec…" - Mcoco’s
8
"year"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t use paid app. I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through Marc…" - WhoDatWideOpen
9
"subscription"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t use paid app. I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through Marc…" - WhoDatWideOpen
10
"data"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Scary. I found the app looking at reviews and thought I would give it a try. I used the app for a week or so and realized it was not even close to accurate. Today, I realized it’s sending data outside the app. I deleted the app but still don’t kno…" - JBH(Just being honest)
11
"working"
10 negative reviews mention this · 14% of all complaints
★★★★★ "👎🏻👎🏻. Hope you don’t have an issue with the app because this company is all robots. I’ve got the same message responded back regardless of what I explained to them. No chance of a refund and I can’t get ahold of a live person to save my life. Wis…" - Tjabdjdis egaksb
12
"paid"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Can’t use paid app. I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through Marc…" - WhoDatWideOpen
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t use paid app
I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for
I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through March 7 of 2027.
I talked to Apple and they checked my account and said my story checks out. They recommended eye contact you and then got back with them.
I had intended to cancel it before I was charged, but it slipped by me and I did not cancel it in time. I did not realize I had already paid for it when I canceled it.
I would like to gain use of the app for the remainder of the subscription or get my money back.
Jeff Chandler
I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through March 7 of 2027.
I talked to Apple and they checked my account and said my story checks out. They recommended eye contact you and then got back with them.
I had intended to cancel it before I was charged, but it slipped by me and I did not cancel it in time. I did not realize I had already paid for it when I canceled it.
I would like to gain use of the app for the remainder of the subscription or get my money back.
Jeff Chandler
Disappointing performance and customer service
The app stopped syncing after an update was made. I contacted tech support on multiple occasions and the problem has yet to be resolved. After 3 months, I have deleted the app that I paid a yearly subscription fee for. There is no point in using a sleep app that doesn’t track your sleep.
The app worked well when I first started using it. It helped me identify my sleep patterns.
The app worked well when I first started using it. It helped me identify my sleep patterns.
无法播放录音
无法播放所有录音，点击分享还会闪退
A scam version
If you’re up for checking it out as normal, go ahead and know that even though you’ll hear you’ll have a free few days to test it out for you, you’re getting tricked and scammed. You will get charged a full amount more than you can imagine before you even subscribe to it. So the app may be good but totally impossible to actually trust them as you can tell you’ll be having money charges pulled out of you with no notifications.
Not so good.
I’ve used this for two weeks. In one spot it tells me, I fall asleep too fast- what’s wrong with that? And tells me I sleep too long. I know other people in their 70’s (like me) who would love to have some uninterrupted sleep. I’m not understanding what is wrong with my sleep habits.
Scary
I found the app looking at reviews and thought I would give it a try. I used the app for a week or so and realized it was not even close to accurate. Today, I realized it’s sending data outside the app. I deleted the app but still don’t know what data was sent elsewhere.
Too many gimmicks
Was gonna try this but deleted during set up. Too boomer coded, too many screens just get to the app. Don’t need 20 screens trying to sell me upgrades
No end-of-trial reminder
Beware that you will not receive an end-of-trial reminder and you will automatically be charged if you happen to forget. The product is fine, no complaints. Poor business operations/ethics with no reminder that your trial will be ending prior to being charged $60.
Disappointed
Didn’t give me a chance to cancel before the 7 day free trial.
Not free
Someone commented in reviews that this app is completely free. That’s a lie. You get a free trial and then they charge you. Just an FYI for those who look for truly free apps to use. Thanks, but this one is not for me.
They charge me when I cancel my suspension
I get the 7 days try! I didn’t find the app usable, so I cancel my subscription and my porfile , and then they charge 59.99 $ I make a claim and they don’t give any solutions. And my name is Silvia no Angela .
👎🏻👎🏻
Hope you don’t have an issue with the app because this company is all robots. I’ve got the same message responded back regardless of what I explained to them. No chance of a refund and I can’t get ahold of a live person to save my life. Wish I could give their customer service zero stars which sucks because I enjoyed the app before it stopped working on my brand new iPhone.
Bait and switch
Signed up for the free trial. Added all of the info, but it wouldn’t let me access the program unless I paid 5999 upfront for a family subscription. that’s not a free trial! Very misleading
Stopped working
App has stopped tracking my sleep . It shows a straight line and says time asleep 0. I have 2 other apps I also use and they show the accurate amount of time I slept. Prior to this problem I liked this app because it gave me a lot of useful information. Now it gives me nothing. Canceling my membership
Rip off
I tried to do the free trial and somehow it ended up charging me $59.99 trying to go through Apple to get a refund I would not use or trust this app
Would not update
The app was great until it no longer worked. I woke up to it needing an update. When I tried to update, it would not accept the update. I deleted the app and reinstalled it thinking this would help. When I logged in with my login information it did not recognize me. I had to sign up again and said I could have a seven day free trial. I already paid for a year. I emailed back-and-forth with ShutEye for resolution and still have not heard back from them. I would not recommend.
Snoring tracking bug
I got this app and even payed a yearly subscription (regrettably now) to track my snoring and see whether different remedies work. The issue i have is that after i finish tracking my snoring the app will show me an initial score a numbers for my breathing health, then after like 1 minute they all reset to 0. I can hear clips of me clearly snoring but the app updates/crashes/bugs out or something to show default 0 values for all breathing health metrics.
Subscribed
I paid $10/month for this app and it suddenly stopped working. Data is temporary hidden but has yet to begin working. wouldn’t pay for this scamful app. Try another one.
How Can I Trust the Data When It Defies Physiology?
I initially found ShutEye useful and relied on it regularly to track my sleep. However, over time the app’s sleep-stage reporting has become increasingly inconsistent and difficult to trust.
For months, the app routinely reported that I was getting 5-7 hours of deep sleep per night. More recently, it began reporting only 0-5 minutes of deep sleep, despite no major change in my sleep habits. At the same time, REM sleep reporting became erratic, and the REM percentage data was eventually removed altogether.
The current data often appears internally inconsistent. On some nights, the app reports less than an hour of total sleep while simultaneously displaying several hours of light sleep. On other nights, it reports implausible amounts of REM sleep. These dramatic shifts make it difficult to determine whether changes reflect my actual sleep patterns or simply changes to the app’s algorithms.
As someone who experiences significant fatigue, morning headaches, and other sleep-related symptoms, I rely on tracking tools to provide reasonably consistent information. Instead, the app’s reporting has become confusing and, at times, appears physiologically impossible.
If sleep-stage calculations or algorithms have changed, users should be informed. Transparency about how sleep stages are measured and how updates affect historical data would go a long way toward maintaining user confidence.
I would like to continue using ShutEye, but I currently have serious concerns about the accuracy and consistency of its sleep-stage analysis.
For months, the app routinely reported that I was getting 5-7 hours of deep sleep per night. More recently, it began reporting only 0-5 minutes of deep sleep, despite no major change in my sleep habits. At the same time, REM sleep reporting became erratic, and the REM percentage data was eventually removed altogether.
The current data often appears internally inconsistent. On some nights, the app reports less than an hour of total sleep while simultaneously displaying several hours of light sleep. On other nights, it reports implausible amounts of REM sleep. These dramatic shifts make it difficult to determine whether changes reflect my actual sleep patterns or simply changes to the app’s algorithms.
As someone who experiences significant fatigue, morning headaches, and other sleep-related symptoms, I rely on tracking tools to provide reasonably consistent information. Instead, the app’s reporting has become confusing and, at times, appears physiologically impossible.
If sleep-stage calculations or algorithms have changed, users should be informed. Transparency about how sleep stages are measured and how updates affect historical data would go a long way toward maintaining user confidence.
I would like to continue using ShutEye, but I currently have serious concerns about the accuracy and consistency of its sleep-stage analysis.
Very Limited
Other than checking breathing and snoring and maybe the white noise for sleeping it doesn’t do anything else. It doesn’t really measure sleep and isn’t worth the monthly price.
Used to be good
This used to be good. And as of a couple of weeks ago it’s now not working. It says I’m getting 1-2 hours of sleep a night when I’m getting 7-8. And I keep getting a pop up about resuming an upgrade. I’ve contacted support and they’re not responding. If they resolve it then I’ll consider updating this review but the customer service has been terrible so far.
The recent updates cause a bug
I cannot see my nightly sleep data anymore, there is always a upload data modal blocks the details page.
Straight up garbage
Doesn’t even track anymore, multiple nights where it said I only slept 30 minutes which obviously isn’t true. Terrible app
Free Trial and then somehow I’m charged
Sucked me in before I had the free trial
Microphone problem
It tells me I have to go to settings and turn on the microphone thing but there’s not even an option to turn it on nothing on there say microphone so I can’t even use the app
Scammed
I just wanted the free trial with no money down like it said. I got charged $5.99 immediately. Then charged $59.99 for a family plan I don’t want or need because I don’t have a family.
It was good till it wasn’t
Now you can sleep 10 hours and it says you only slept 3 and totality screwed up your sleep score. Now it’s worthless and I still have months on the subscription
Glitching
The app is glitching and doesn’t record my whole night sleep. Then stops recording and tell me to manually download it but it never does. The same message keeps popping up
Makes you pay
Not free like advertised
Erases data
I used this for a few nights and enjoyed listening to the recordings in the morning, but was pretty annoyed that all the data about the previous night’s sleep and the recordings would be erased right after I viewed/listened to them. It also charged me for a subscription rather than giving me a seven day free trial, as offered.
TRAIL IS A SCAM
The trail is a scam, they will charge you even if cancel it well within the cancellation period.
Don’t get snookered!!
This app is NOT totally free! I wanted to try it, but decided to cancel during the trial period. I followed the not-so-clear cancellation instructions, several times, but was charged $60 anyway! I am not happy at all and have let everyone know not to get this app unless they know they definitely want it!
Liars
It’s very frustrating when it says free until you get it downloaded and find it cost money. Tired of apps lying about being free
🤔
Umm, Im not sure how you are getting this app is free, 😆. It’s offering a “7 day free trial”, then it’s $59.99 per year…🤦🏻♀️
Rip off scam
The fact that they require you to not only enter your phone to download their app they also require you to enter a credit card number, which leads to only one thing so they can not only have the ability to access to your phone but also to your credit card! Plus if you check out the data that they claim isn’t linked to you in collects your financial information contact list so they can scam your friends and family as well!!!
Main downside
It is nice, however when your kids wake up in the middle of the night, and you get up to go and help them. This app Thinks your in “deep sleep” when I am physically awake and walking around. It makes it even worse because I am wearing my Apple Watch and having it paired to the app. So I have trouble liking a sleep app when it thinks your in deep sleep every time I am awake tucking my kids back into bed
Keeps deleting my data
I will sleep from like 10 PM to 7 AM and when I wake up, I will check my data. A few hours later when I go back, it will say I only slept from 10 PM to 1 AM. I will go back to a certain day to check my data and it will be gone.
Awful ad for payment
I’m struggling with insomnia! Have been using this app like few days to track the quality of sleep. It takes so much effort for me to come to sleep. Today, I prepped judicially all the evening to sleep and I was feeling really sleepy and just opened this damn app to start! It popped a notification to pay. But couldn’t go to the app. I couldn’t pay. It was failing. I tried and tried and tried! I lost my damn sleep. If you want my damn money you could have asked me when installing the app or while checking the report in the morning. Whoever designed a feature thinking people will buy and developed a feature that did not work, you are loosing a customer. I’ll make sure none of my circle use your app. I’m frustrated that you ruined all my evening effort for a damn $30. I would have paid $300 if you asked me.
By the way I am already paid subscriber! This is total bs!
By the way I am already paid subscriber! This is total bs!
Possible fraud
My subscription just renewed for a year, but the app insists that I need to subscribe or restore. Neither process works. If this isn't fixed very quickly, I will be reporting the developer to Apple as committing fraud.
Disappointed
I wish I could give it a full 5 stars. I used this app every night for the last 4 years. Within the last few months it started to consistently crash every night. Now I can’t even open the app. Sad I pay for an app I can’t utilize anymore. Please fix it
Don’t bother
They want you to reach out with a problem but send you back a response clearly from a script and try and tell you that it’s because you must not have updated the app, even if you have. Offer absolutely nothing when you’ve been paying for this app for years (loyal customer). You’re telling me that in 2 weeks, thousands of people are telling you that suddenly the app doesn’t work and you have no idea why and no fixes? lol. AI could’ve probably fixed this in 30 seconds.
Beware
They say that you get a week free and I went to my bank and they had charged $60 only used it one day
Stopped working last month
Ive used this app almost every night for the past 3 years. As of a month ago will no longer stay on overnight and the alarm doesn’t work.
The app doesn’t work!
The app stopped working over a week and they have not fixed it. They responded one time and then silence when I asked for my money back. They don’t care that it doesn’t work. Beware!!
So buggy! Waste of $$
I pay for the premium service but the app is so buggy and they take way too long to fix it. Definitely NOT worth paying for!!
Trial not a trial
Charged for whole year first day. Did not hit bar for premium. I want my money back
Перестало работать!
После последнего обновления постоянно вылетает. Включаешь, проходит минуты две и оно перестает записывать. Думала может дело в памяти, но нет, более 100 гб свободно.
INSTANT UNINSTALL
Horrible. To use it for free you have to sign up for free trial after you take a quiz at first start.
Help
My tracker stopped working and I’m paid
Stopped working
App was decent until last update. Last update broke it and support is MIA.
+ 20 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)