Review Insights · App Store
SingUp: AI Music Generator
MelodyStep · 15,794 ratings · ★ 4.3
4.3
★★★★★
15,794 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
22 negative reviews mention this · 28% of all complaints
★★★★★ "Terrible. Money Grab" - Lavance Kelly
2
"video"
21 negative reviews mention this · 27% of all complaints
★★★★★ "Not good. The videos did not come out good." - Moving in Faith
3
"song"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Song. Confusing and not accurate with voice changing" - mass555
4
"terrible"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible. Money Grab" - Lavance Kelly
5
"scam"
12 negative reviews mention this · 15% of all complaints
★★★★★ "SCAM!!!!!!!!!!!!!!!. Total ripoff! Does not work as instructed. Completely different process after you pay. Does not align the music with the voice. Looks terrible & fake. I feel like they stole $50. The other reviews have to be fake. There is no way any user w…" - incarnatespirit
6
"paid"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Very dissappointing. Generated a few songs from lyrics that I liked. Paid for full version can’t find original songs. Was charged an additional fee to create remake that was horrible." - yesanthonywill
7
"create"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Very dissappointing. Generated a few songs from lyrics that I liked. Paid for full version can’t find original songs. Was charged an additional fee to create remake that was horrible." - yesanthonywill
8
"subscription"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Makes you pay a subscription. Then it makes you pay for every song you want to create starting at 9.99" - Dadilac01
9
"music"
10 negative reviews mention this · 13% of all complaints
★★★★★ "SCAM!!!!!!!!!!!!!!!. Total ripoff! Does not work as instructed. Completely different process after you pay. Does not align the music with the voice. Looks terrible & fake. I feel like they stole $50. The other reviews have to be fake. There is no way any user w…" - incarnatespirit
10
"waste"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Sadly never worked. Payed for a subscription and all the features failed to work. Waste of money" - yonstar💵💵
11
"waste money"
9 negative reviews mention this · 11% of all complaints
12
"voice"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Song. Confusing and not accurate with voice changing" - mass555
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not good
The videos did not come out good.
Very dissappointing
Generated a few songs from lyrics that I liked. Paid for full version can’t find original songs. Was charged an additional fee to create remake that was horrible.
Makes you pay a subscription
Then it makes you pay for every song you want to create starting at 9.99
Cobrança
O site não deixa você gerar seu vídeo, e cobram a mais do que te oferecem na primeira semana, te força a pagar o valor máximo
Terrible
Money Grab
SCAM!!!!!!!!!!!!!!!
Total ripoff! Does not work as instructed. Completely different process after you pay. Does not align the music with the voice. Looks terrible & fake. I feel like they stole $50. The other reviews have to be fake. There is no way any user would be happy with this app.
Sadly never worked
Payed for a subscription and all the features failed to work. Waste of money
Not as advertised
Does not do what it says
SCAM
Está app es un scam lo más mierda que hay, pague por un paquete completo hasta agosto 2027 y les pedí que me dieran mi refund y nunca me lo devolvieron, hay tengo el recibo, fueron $39 algo por pro por un año y nada, traté de entrar aver si esta mierda servía y cada vez que entro hago algo cobran $9.99 y hasta $4.00 yo digo no es que pague por un año, QUE CLASE MIERDA Y SCAM ES ESTA APP, LE DOY UN CERO
Hard
It keep on asking to upload music and keep on asking to upload the cover then keep on charging money every thing keep on charging ask for help no help received
Junk
It charges for every 30 sec video
Payment model is confusing
There are no descriptions of the subscription you are paying for so when you sign up for unlimited creation- you consistently are prompted to pay per creation. Misleading and inaccurate. Even within app, there’s no profile of what you signed up and the description within the App Store has no description
Don’t waste your money
It’s not working don’t waste your money and time they even didn’t refund me
Dont waste your money.
This was horrible. Waste of money
Expensive, Low Quality, and No Real Control
I rarely leave negative reviews, but this app was a huge disappointment. The generated videos look very artificial and unrealistic. The image quality is poor, characters often look strange, and the lip sync is so inaccurate that it completely breaks the illusion.
The biggest problem is the lack of control. You cannot meaningfully direct the output. There are very few options to adjust character appearance, clothing, expressions, movements, camera angles, or overall scene quality. The AI basically does whatever it wants, and if the result is bad, there is little you can do to fix it.
To make matters worse, the pricing is extremely expensive for what you get. I paid around $10 for a 30 second clip, and another generation cost me $16.99. At those prices, I expected professional quality output and much better customization options. Instead, I received results that looked unfinished and unusable.
There are other AI video tools available that provide significantly better quality, better lip syncing, and far more creative control for the same price or less.
I cannot recommend this app in its current state. Save your money and look elsewhere.
The biggest problem is the lack of control. You cannot meaningfully direct the output. There are very few options to adjust character appearance, clothing, expressions, movements, camera angles, or overall scene quality. The AI basically does whatever it wants, and if the result is bad, there is little you can do to fix it.
To make matters worse, the pricing is extremely expensive for what you get. I paid around $10 for a 30 second clip, and another generation cost me $16.99. At those prices, I expected professional quality output and much better customization options. Instead, I received results that looked unfinished and unusable.
There are other AI video tools available that provide significantly better quality, better lip syncing, and far more creative control for the same price or less.
I cannot recommend this app in its current state. Save your money and look elsewhere.
Nope
Just wanted to try it out… terrible
Rip off
Paid for using the app and then it requested more money
This app is a scam, run away!
If I could choose -5 stars I would. First they charge you $6.99 to try the app. Then you create your first music video and they charge another $9.99 for that. But wait it gets better! Because you are thinking that you will at least get the while song, right? But….No. You only get 30 seconds of the song. So basically I got ripped off for $16.98 and even the AI video looked nothing like the picture I uploaded, so I just deleted it and got NOTHING for my money. Please spend it wisely. All I can figure is that if you are going to this extent to rip people off- you must need it more than me.
I deleted the app and canceled the subscription so they can’t shake me down for more.
I deleted the app and canceled the subscription so they can’t shake me down for more.
Sad company
This app took my 39.99 way before the free trial and I’m not satisfied with the product that’s way i tried to cancel right after downloading it
Scam app buyer beware
I paid for the one week to see what it would be like. Created a few things was pretty cheap. Definitely not interested in keeping it.
Then I tried making a music video and it wanted me to pay seven dollars on top of my sub subscription!!
People like this should be banned from ever being able to post on Apple marketplace
I wish I could give less than a zero
Then I tried making a music video and it wanted me to pay seven dollars on top of my sub subscription!!
People like this should be banned from ever being able to post on Apple marketplace
I wish I could give less than a zero
Dishonest Trash App
Lies Lies Lies
Terrible
The lip sync was so off it was awful
Warning do not download this app!!
I had to purchase the app to use it, after creating one video I immediately I realized that I had made a mistake. The video looked nothing like me and the quality was nothing like what I had seen on their promo for the app.
I have emailed the company and they have not responded as to getting a refund because of being so dissatisfied with their product!
I have emailed the company and they have not responded as to getting a refund because of being so dissatisfied with their product!
STEER CLEAR
Horrible app! Worst AI I have ever tried and biggest waste of money! If I could give negative stars I would. Nothing syncs up - just awful! Trust me you WILL BE DISAPPOINTED. Save your your money and save yourself a lot of aggravation!
Horrible
Terrible
Subscription mandatory
A subscription is mandatory. You can’t even try it to see if it’s something that you are willing to subscribe to. No demo of any kind. Waste of time
Horrible
Terrible, it doesn't allow you to create a whole song and if you want to create a video, it's only available for a fee and for just a few seconds.
10.99 to waste
The the mouth movement does not match the song. Don’t waste your money
Can’t use my music
Why can’t I use iTunes to use music?
Not a free app
This app is not free. Only free download. Once you start tge app you they ask fir your card number
scam
paid $39/year every time you create a video you still have to pay $6 to $10. what a rip off
Garbage
This app is sketchy and a scam. They give you a trial for .99, but guess what? Absolute garbage because when you actually want to create the video, it asks you to pay $9.99 more. Even the demo was charging $6.99. DON’T FALL FOR IT!
Hate it
I hate that you have to pay for the app! I think it’s a waste of time! You cant even try it out fully before seeing how it works. I just think it’s a waste of money and space on your phone.
Misleading - Voice Feature Doesn’t Work
Downloaded this to clone my voice-doesn’t even come close. The audio is distorted, low quality, and sounds nothing like me. Tried multiple times, same result every time.
For an app built around voice replication, this completely misses the mark. Feels very misleading. Would not recommend.
For an app built around voice replication, this completely misses the mark. Feels very misleading. Would not recommend.
Not user friendly & extremely aggravating!!
This app sux!! Doesn’t do any of the things I though it can do unless you pay additional for a video which is anywhere from 9.99. Why pay for a subscription and then have to pay additional to do things with it
Awful
Does not work at all. Paid money for nothing. Dont use .
Completely BS
I paid the year fee $39.99 and each 30 seconds video is another $10. Completely BS! Don’t buy at all.
Not worth it
Way too expensive for what you get! No features. The video didn’t even make sense. And there’s no way to get your money back if the video comes out poorly.
SingUp
Not easy to create
I wanted to use my photo and mp3 song and create a music video
No way to knowing advance without paying that you can’t do it
I wanted to use my photo and mp3 song and create a music video
No way to knowing advance without paying that you can’t do it
I wish I could view my library, even when I haven’t paid
Make the library accessible Sometimes my voice sounds good sometimes it doesn’t sometimes it makes me have a lisp and they make you pay five dollars each time you try to re-record a different voice of yourself hoping I would make it better other than that it could be a cool app waste of money
Makes you pay to even enter app.
So I’m a bit disappointed I opened the app and it immediately wants me to pay. I can’t check out the app at all.
Be True.!!
Once you got subscribed for a trial paying $0.99 they asking you payment again for video.
Bad done not even close
Not even close to my voice
Terrible waste of money
Paying $7 for a 15-second video is outrageous-basically a rip-off. I’m on a weekly membership, and when generating songs, the app said it would take nine minutes, but the track ended up frozen for over a day, making it completely unusable. Total waste of money-do not download.
Complete Joke
Do NOT download
Trash
This app is trash.
唐
鉴定完成，狗屎软件，允许老冯起飞
Thrash
Garbage it’s not what it says it
REDICULOUS!
This is a total scam and awful videos. It’s take on “New York”is me carrying a pile of money, holding a bottle of liquor and standing in front of a helicopter with piles of cash around me!lip dubbing off of my own vocal I uploaded.
Not responsive
I have written to the company help desk twice , app very difficult to understand and you need to pay extra for videos , 1 video $4.99 for 10 seconds , I will cancel my 2 year subscription today
Totally worthless , the recordings with your own voice is so bad , not bc of the voice , but the music is so much Louder than the voice , i took extra song advance with Ai in hope that it will sound better another $4.99 each time on the Sing up page .
Totally worthless , the recordings with your own voice is so bad , not bc of the voice , but the music is so much Louder than the voice , i took extra song advance with Ai in hope that it will sound better another $4.99 each time on the Sing up page .
+ 29 more in the clipboard copy
Sentiment summary
82%
Positive (4-5★)
4%
Neutral (3★)
15%
Negative (1-2★)