Review Insights · App Store
Six Flags
Six Flags Entertainment Corporation · 170,431 ratings · ★ 4.6
4.6
★★★★★
170,431 ratings
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Top complaints - extracted from 91 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
28 negative reviews mention this · 31% of all complaints
★★★★★ "App Won’t Respond. With the new update, the app rarely navigates to new pages when pressed. For instance, I tried to click on the “calendar”, and the app doesn’t respond at all. Occasionally the app works but more times than not, it doesn’t. Go back to the ol…" - K.Sorensen
2
"login"
27 negative reviews mention this · 30% of all complaints
★★★★★ "Bad update. Imagine forcing people to use your broken app to access passes to a park that had a flawless app of their own. Fix your app, the login loop of doom needs addressed." - This guy again again
3
"password"
25 negative reviews mention this · 27% of all complaints
★★★★★ "Latest update shut down my use of app. I have tried multiple times to reenter my pass by entering my email & password. It circles back and asks for my email again. I reset my password and it was accepted but still won’t open and recognize my annual pass." - K Raccoon
4
"passes"
20 negative reviews mention this · 22% of all complaints
★★★★★ "App is not functioning. No matter what I do I cannot get the app to recognize my pass id and it will not pull up my season passes I’ve tried every way possible. My passes are valid. There are error codes every time I open the app and it’s up to date. This app need…" - AYYEKAYY77
5
"pass"
19 negative reviews mention this · 21% of all complaints
★★★★★ "Doesn’t load. The app ocassionally doesn’t load at all. And constantly errors out. Very frustrating when your season pass is tied to the app" - AmandaRose95
6
"email"
19 negative reviews mention this · 21% of all complaints
★★★★★ "Latest update shut down my use of app. I have tried multiple times to reenter my pass by entering my email & password. It circles back and asks for my email again. I reset my password and it was accepted but still won’t open and recognize my annual pass." - K Raccoon
7
"access"
16 negative reviews mention this · 18% of all complaints
★★★★★ "Apple wallet FIX IT SIX FLAGS!!!. Unable to add my passes to my wallet. I need access without having to log in thur the app FIX!!!!" - Xkarlosx23
8
"times"
15 negative reviews mention this · 16% of all complaints
★★★★★ "App Won’t Respond. With the new update, the app rarely navigates to new pages when pressed. For instance, I tried to click on the “calendar”, and the app doesn’t respond at all. Occasionally the app works but more times than not, it doesn’t. Go back to the ol…" - K.Sorensen
9
"been"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Not working. I’ve been checking for weeks and the app is still not updated I can’t pull up my membership card and the app freezes on that pg every time." - AprilD214
10
"park"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Go back in time. Kings island app was great. Still has bugs: Thinks I am not in the park when I am Wait times in general are off App ‘updates’ internally when looking at rides or attractions and resets the list back to the beginning. Happened while we were …" - Jenelle Tinker
11
"flags"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Wait times are way off. Since the switch from the Kings Island App to the six flags app, wait times have been so far off. Restaurants will show closed that aren’t, and it rides list constantly refreshes when trying to scroll through." - AmandaJo1380
12
"doesn"
13 negative reviews mention this · 14% of all complaints
★★★★★ "App Won’t Respond. With the new update, the app rarely navigates to new pages when pressed. For instance, I tried to click on the “calendar”, and the app doesn’t respond at all. Occasionally the app works but more times than not, it doesn’t. Go back to the ol…" - K.Sorensen
📋 All 91 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App Won’t Respond
With the new update, the app rarely navigates to new pages when pressed. For instance, I tried to click on the “calendar”, and the app doesn’t respond at all. Occasionally the app works but more times than not, it doesn’t. Go back to the old version!
Auto-brightness
This stupid app changes my iPhone to max brightness. It’s blinding and unnecessary. Even with my settings off, it still changes. There should be an option on the app, not forced.
incredibly slow to load
The app is incredibly slow to load. I deleted it rebooted my iPhone iPhone 17 with plenty of memory reinstalled it.
still, it takes a very long time several minutes
still, it takes a very long time several minutes
One of the worst apps
Honestly this app never works, constantly just loads & I am never able to actually use it.
Doesn’t load
The app ocassionally doesn’t load at all. And constantly errors out. Very frustrating when your season pass is tied to the app
Not working
I’ve been checking for weeks and the app is still not updated I can’t pull up my membership card and the app freezes on that pg every time.
Doesn’t work
App constantly freezes up and won’t let me look at my account/member information.
Go back in time
Kings island app was great. Still has bugs:
Thinks I am not in the park when I am
Wait times in general are off
App ‘updates’ internally when looking at rides or attractions and resets the list back to the beginning. Happened while we were at cedar point and kings island.
You really should go to a park and use the app for a full day. Send the developers with their laptop so they can see the issues and fix them.
Thinks I am not in the park when I am
Wait times in general are off
App ‘updates’ internally when looking at rides or attractions and resets the list back to the beginning. Happened while we were at cedar point and kings island.
You really should go to a park and use the app for a full day. Send the developers with their laptop so they can see the issues and fix them.
App is not functioning
No matter what I do I cannot get the app to recognize my pass id and it will not pull up my season passes I’ve tried every way possible. My passes are valid. There are error codes every time I open the app and it’s up to date. This app needs some serious work.
Cedar fair destroyed the app
Six flags app used to be great. It let you see the menus of the restaurants. You used to be able to see ride times and closures before you went to the park. Pass holders used to have perks and everything was easy to find. The only reason the app has such good reviews is it was for the old app last year. They need to fix this!
So difficult for no reason
Glitches all the time, forgets my info, my pass doesn’t show up half the time, and genuinely impossible to buy a bring a friend pass
frustrating
doesnt work
Nonfunctional after the update
It shows my season pass but I cannot click it to show the QR code. The app freezes after I try clicking more than one button. Tried restarting, deleting and reinstalling. Nothing works.
Worst app for a theme park I’ve used
It constantly glitches out if i am typing out the name of a ride for example im typing out “bat man” and while im typing it says there’s nothing by that name, making me thing im stupid. And the app shares nothing about which apps are open or closed. Rides were often closed during my stay its self which was extremely disappointing. The apps also doesn’t share wait times. I’d also like to have a gps for where I am because I often have no idea where I am. And the icons for the rides need photos, I don’t know what ride it is until I click on it and clicking on it makes The app slow.
App problems
I’ve deleted and reinstalled the app more times than I want to count. The app still will not let me in to use my pass. I can only use my old plastic pass card.
Apple wallet FIX IT SIX FLAGS!!!
Unable to add my passes to my wallet.
I need access without having to log in thur the app
FIX!!!!
I need access without having to log in thur the app
FIX!!!!
BAD
Don’t get the app stay on website with ticket purchasing!!!! Spent $200 and didn’t receive them nor could get a refund!!!! LIVID
Apple Wallet DOES NOT WORK
Numerous updates and yes the season pass still cannot be added to the Apple Wallet. It always generates an error and says to “try again”. If you people aren’t going to fix this, take the Add to Apple Wallet button away! It hasn’t worked for MONTHS! Please fix it!
App keeps crashing
I would love to be able to see my kings island passes but the app keeps crashing. I guess I’ll have to get a physical card for the first time in years. 👎🏻
APPLE WALLET ISSUE!!!!
Every update I get excited for and I say hopefully this fixes the apple wallet issue but it doesn’t!!! FIX IT!!!! This has been a problem for quite awhile!!!!
Classic Six Flags
Ever since they launched this app it hasn’t worked. Maybe they should have left the parks with their own app because this one is pure garbage.
App doesn’t work
App will not let you sign in and crashes
Bad update
Imagine forcing people to use your broken app to access passes to a park that had a flawless app of their own. Fix your app, the login loop of doom needs addressed.
New Update STINKS
The newest update is awful. Can't log in at all. Figure it out Six Flags
When will login bug be fixed?
I plan on visiting the park in two days, and I now can’t log in to get to my four passes. The app is completely useless right now.
Can’t login
Unable to login to app! How do I get into the park now?
2026 and we’re buggin’
3rd weekend of Kings Island being open and the app is having a login error since the Tuesday update. You know those devs are sweating because the park is open tomorrow throughout the weekend and the app is used for quite a LOT nowadays. I’d love to know what Pass Perks I’ve got and would LOVE to spend some money on merchandise but not if I can’t redeem my vouchers, which are controlled through this app…
Frustrating
I never had so many problems in the Knott’s app as I do in the six flags app. It won’t log in despite numerous attempts. It just keeps going back to email.
Kings Island sign in doesn’t work.
King’s Island is now part of Six Flags but cannot sign in to six Flags app with Kings Island sign in.
Can’t log in
I too am stuck in a endless loop of log ins. Enter information then directed back to the log in screen. Been a minute. Pls update soon.
Can't login after the latest app update
Ever since the app updated this week, I can't login anymore. I don't have access to my account information and benefits now! Please fix this!
Bugs???
Using this app for Kings Island and it’s been unable to log me in or show me my season passes for several days now. I’ve tried deleting the app and re downloading and it’s still not working.
Login
Login is not working it just keeps jumping back to the login screen
Buggy & Freezes Constantly
I’ve been having issues with the app freezing constantly. I’m unable to purchase any tickets. The app freezes and/or crashes whenever I tap the “Buy Tickets, Passes, & More” option. I reached out to support and they told me there are known issues with the app freezing, and to delete & redownload. I did this 3 times & still no luck. Currently on day 4 of waiting to be escalated to the IT team for more help.
Doesn't work
It was better to just have the Knotts Berry farm app this one doesnt work, I can't even log in
HORRIBLE APP
Whoever designed this app and the website needs to be fired. Not only can I not log in - I don’t have access to our parking or park passes.
Lots of ppl haven’t been able to log in for days. FIX YOUR APP.
I along with many other people have been stuck in an endless login loop on the app. This issue should have been fixed days ago and it is ridiculous that problems aren’t being fixed.
Log in broken
App worked fine last weekend, now unable to log in.
And now we see why Six Flags went under and what mistake Cedar Faire made buying it.
And now we see why Six Flags went under and what mistake Cedar Faire made buying it.
Latest Update Broke the App
The last update broke the app. When I try to login, it’s loops back to enter my email after entering my password. I don’t get any errors. I can no longer login to my account to see my season pass. This not only makes the app useless, I can’t access my season mass to enter a park and need to go to Guest Services.
Unable to login
With the latest update, it logged me out of the app and trying to log back in just goes in an endless loop. Even when working, the app is very inconsistent with passes from different family members disappearing from it. It’s remarkable for such a large company to have so little of testing of the app to make sure people can actually log in.
Login loop
Unable to log in since update keeps looping me back to log in
Broken log-in
Same comments as everyone else. Impossible to log in.
Can’t log in, pls fix!
The app logged me out and now I can’t log in. After entering my email/username and password it keeps asking me for my password again. I even reset my password and it still won’t let me log in. I can’t use the app to display my season pass for entry without logging into my account.
Can't Log In after Update
App update was supposed to make log ins smoother. Made it so it loops back to the log in screen every time you log in.
App sucks
Well you new update screwed everything up and I can’t even use it now
Can’t log in
This app is in a never ending loop with logging in. Email address, password, kicked back to email address, password, over and over. I cant log in so I can’t access my season pass… fix this please!!
Awful
I have passes on the app I cannot access because every time I login it kicks me out. Every time.
Login loop
I have been trying to login and it just goes in loop again asking for email and password. Over multiple days same output. What a horrible app it is
Login broke
With this latest version, I am unable to log in. It worked fine last week.
Ruined a good thing
They changed the app and now I can’t even login. I request a code to my email and it never sends. They turned this app into garbage.
+ 41 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)