Review Insights · App Store
Skullcandy
Skullcandy, Inc · 55 ratings · ★ 3.8
3.8
★★★★★
55 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"connect"
39 negative reviews mention this · 54% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
2
"headphones"
24 negative reviews mention this · 33% of all complaints
★★★★★ "Registering my product. I’m new to skull candy and is extremely disappointed with this app. It won’t let me connect my product (DIME EVO) on the phone because it says it doesn’t support it. But then on the list of products I see my headphones on it. It really take…" - Fwm.Nisha
3
"work"
22 negative reviews mention this · 31% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
4
"doesn"
18 negative reviews mention this · 25% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
5
"pair"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
6
"crusher"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Budweiser. Do the Budweiser collaboration again, my dog ate my Crusher Evo." - Keaton52257
7
"skullcandy"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
8
"earbuds"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Totally useless app. I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even …" - Blazethereshiram
9
"doesn work"
10 negative reviews mention this · 14% of all complaints
10
"trying"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible. App doesn’t even pair even after an hour of trying different methods. Useless. Fix it!" - Tu mammá
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Totally useless app
I tired to pair my skullcandy earbuds and it tells me that there’s nothing for them, can’t even see if I can update them to keep them from having bad connection at low battery levels. So useless if I could rate zero stars I would. Why even have certain products if the app doesn’t work or has nothing for them.
Registering my product
I’m new to skull candy and is extremely disappointed with this app. It won’t let me connect my product (DIME EVO) on the phone because it says it doesn’t support it. But then on the list of products I see my headphones on it. It really takes away from my experience cuz I can’t use the noise cancellation. I’ve registered my product yet I still haven’t gotten an email back. I hate that I have to return these especially since they took so long to ship.
Doesnt work
If i could rate it zero stars i would. I just want to turn off the “feature” where any time i touch my headphones it turns off my music but somehow despite playing music through my phone right now the app cant find my heaphones. Dont waste your time.
.
It won’t connect my headphones to the app.
App sucks
It says the headphones connected but they don’t in the app and it says there searching for devices and nothing happens after not a good app.
Cannot connect anc 2
Why can I not connect it says searching but my product is powered on and is connected via Bluetooth
It tells you the wrong percentage
It bugs out and tells you your headphones are at 80 percent when they are actually at 15.
Personal Sound
The personal sound set up NEVER works. It tells me to listen for a tone in the left side and I don’t hear it, so I click no and it just goes to error and says interrupted.. FIX IT
Doesn’t connect
The app finds my speaker instantly but can never connect to it.
An app about all its headphones
This sucks I got a pair of skullcandy ear buds and they won’t even let me connect them to the app this sucks dude
MOD won’t connect
The app is awful. I can not connect the MOD to the actual Skullcandy app
Terrible
App doesn’t even pair even after an hour of trying different methods. Useless. Fix it!
Won’t pair
Not able to connect to app
Won’t connect to app
I have been trying to connect my headphones to the app for a while. I tried everything, but it won’t connect and it sucks because I wanted to use the personal EQ please update the app and fix it
Budweiser
Do the Budweiser collaboration again, my dog ate my Crusher Evo.
Trash App
Don't even bother with this Garbage
My Earbuds won’t show up.
I have the MODS earbuds and I’m trying to listen to music while being able to hear the noise around me. So, I got the app to fix my audio. It wouldn’t connect to my earbuds and it literally worked for my other pair so I don’t know what’s the issue now.
Doesn’t connect
I’ve listened to the reviews tried to put them in pairing mode disconnected and reconnected the headphones restarted my phone deleted and reinstalled the app yet it won’t connect to the app👎👎👎
Trash
I tried to connect my wireless smokin’ buds and they wouldn’t work at all.
Connectivity is nonexistent
Your earbuds could be in your ears as your phone is in your hands and it thinks the earbuds arent in close proximity
Never connects
Great headphones, cool app and features, but they
never can connect to my devices. Takes 10+ minutes and countless “connection failed”. Shouldn’t be that hard to do. Company has enough money, they can do better.
never can connect to my devices. Takes 10+ minutes and countless “connection failed”. Shouldn’t be that hard to do. Company has enough money, they can do better.
worthless app
app is literally useless and my headphones also keep disconnecting and reconnecting but thats unrelated to this terrible app, if i could put zero stars i would
Does not work
Does not, I repeat DOES NOT work with my PLYR headset. I connect via Bluetooth and go in to sign in on the app but Everytime it does not want to connect
Stuck
I have enabled notifications. It won’t advance past that screen. I don’t know how much more I can enable them.
App doesn’t work
The app never works and I can never adjust my settings plz fix it
Connecting issues
Keeps saying it’s not connected but I am connected
Connection issues
takes forever to load the app, even when you open things on it. Cannot seem to use the personalized sound adjuster feature, as it fails connection. App is basically a brick.
Can’t get it to work
I just won a pair of grind earbuds as a prize and I’m trying to connect them to this app. It’s not working in the slightest. A pop up will appear saying “connect grind?” And I’ll hit the plus button it’ll disappear and then go back to the forever loading. Idk if I’m doing something wrong but I’ve been at this for 20 minutes now and can’t get past that screen.
Ear buds
Ears buds all of a sudden won’t really quite barely here them at max volume, try to connect to the app to try and fix the volume and every time I click the add my earbuds to the app it doesn’t work I spent 40 mins do what your app told me to do and nothing happened I’m gonna ether ride of them and get a new pair of bets or apple ear buds
Please better your app /Por favor mejorar la app
Ya he usado varios productos Skullcandy pero siempre que trato de pair con la app siempre sale que no se puede configurar o que te permite configurar una sola vez y cuando quieres cambiar ya no te cargar o se queda en espera por favor mejorar en eso . Ya de lo otro son muy buenos productos pero si necesitan mejorar su app ./I've used several Skullcandy products, but whenever I try to pair them with the app, it always says that it can't connect or that it only allows you to configure it once, and then when you try to change the settings, it won't load or it gets stuck. Please improve this. Otherwise, they are very good products, but they definitely need to improve their app.
Hope the Bug is Fixed
Crazy bug on the new IOS and Iphone 17 You have to connect the headphones (unlink from previous session) every time for it to work. I actually enjoy the sound profile to I work with the bug but its a killer for sure.
custom sound not working
i got this app thinking i can do the custom sound but im only able to get through one tone test before it crashes
Pointless
The headphones only connected to the app the first time I used it. I’ve tried restarting it, restarting the headphones, it doesn’t work.
Great hardware, shockingly bad app execution
This app fails at the only job it exists to do: reliably detect, connect to, and manage Skullcandy devices.
Specific, reproducible issues:
1. Broken connection state logic
The app frequently reports “We couldn’t find a connected device” while the headphones are already connected at the OS level and actively playing audio. This means your Bluetooth discovery/handshake logic is out of sync with the system Bluetooth stack. That’s not a user error; that’s state mismanagement.
2. Laggy, opaque loading experience
The splash screen hangs on a spinner with zero context. No progress, no timeout messaging, no indication of what the app is attempting (scan, handshake, permission check, firmware read). A spinner without state is not UX - it’s a dead end.
3. No recovery flow when things fail
When connection fails, the app does not guide the user through:
• verifying Bluetooth permissions,
• distinguishing “paired for audio” vs “paired for app control,”
• re-binding an already paired device,
• or resetting the connection cleanly.
Instead, users are dumped into a generic “connect your device” message loop.
4. The “Take me somewhere cool” button is genuinely useless
When a user is blocked at device discovery, a novelty CTA adds zero value. This is not personality; it’s misprioritization. That button should be replaced with a clear “Fix connection” or “Troubleshoot pairing” flow. Right now it feels like a placeholder that accidentally shipped to production.
5. UI polish without functional reliability
The interface looks modern, but reliability regressed. An app like this lives or dies by deterministic behavior. If I have to restart the app, toggle Bluetooth, or reinstall just to get basic detection, something is wrong in your core logic.
6. Pattern of templated responses to real feedback
Many reviews describe the same issues, and the developer replies follow the same copy/paste pattern (“We want to help, please email…”). That response avoids addressing systemic problems users are clearly flagging in public. If the solution were truly one-off user error, these complaints wouldn’t cluster so consistently.
To be clear: Skullcandy hardware is solid. That’s why this is frustrating. The app feels like it was shipped without enough real-world Bluetooth edge-case testing and without a robust error-state UX.
This isn’t about adding features. It’s about:
• accurate connection state,
• explicit error handling,
• meaningful loading feedback,
• and removing gimmicks in favor of recovery tools.
Fix the fundamentals.
Specific, reproducible issues:
1. Broken connection state logic
The app frequently reports “We couldn’t find a connected device” while the headphones are already connected at the OS level and actively playing audio. This means your Bluetooth discovery/handshake logic is out of sync with the system Bluetooth stack. That’s not a user error; that’s state mismanagement.
2. Laggy, opaque loading experience
The splash screen hangs on a spinner with zero context. No progress, no timeout messaging, no indication of what the app is attempting (scan, handshake, permission check, firmware read). A spinner without state is not UX - it’s a dead end.
3. No recovery flow when things fail
When connection fails, the app does not guide the user through:
• verifying Bluetooth permissions,
• distinguishing “paired for audio” vs “paired for app control,”
• re-binding an already paired device,
• or resetting the connection cleanly.
Instead, users are dumped into a generic “connect your device” message loop.
4. The “Take me somewhere cool” button is genuinely useless
When a user is blocked at device discovery, a novelty CTA adds zero value. This is not personality; it’s misprioritization. That button should be replaced with a clear “Fix connection” or “Troubleshoot pairing” flow. Right now it feels like a placeholder that accidentally shipped to production.
5. UI polish without functional reliability
The interface looks modern, but reliability regressed. An app like this lives or dies by deterministic behavior. If I have to restart the app, toggle Bluetooth, or reinstall just to get basic detection, something is wrong in your core logic.
6. Pattern of templated responses to real feedback
Many reviews describe the same issues, and the developer replies follow the same copy/paste pattern (“We want to help, please email…”). That response avoids addressing systemic problems users are clearly flagging in public. If the solution were truly one-off user error, these complaints wouldn’t cluster so consistently.
To be clear: Skullcandy hardware is solid. That’s why this is frustrating. The app feels like it was shipped without enough real-world Bluetooth edge-case testing and without a robust error-state UX.
This isn’t about adding features. It’s about:
• accurate connection state,
• explicit error handling,
• meaningful loading feedback,
• and removing gimmicks in favor of recovery tools.
Fix the fundamentals.
ITS BADD!
the app design is beautiful! it brings up my speaker and says ready to pair and when i attempt to pair it, it doesn’t work and says there was an error..
Completely useless
I’ve managed to connect my crusher evo twice before it decided it can’t support my headphones and wouldn’t connect. I’ve tried countless times and watched countless videos trying to fix it and nothing worked. Yall need to figure out the horrible connection issues.
Terrible online service
My terrain XL wont connect to the app, i did every troubleshoot option and emailed them and nothing works
Should’ve stuck with jlab
Okay so I blindly bought the Dime 3 earbuds and in all honesty I didn’t do much research at all and I should’ve because the dime 3 earbuds arent compatible with the app and that’s the only reason I was comfortable buying them in the first place I was so used to using my earbuds with an app and now that I’ve switched to a different brand I find out they’re not even compatible?????? I’m not sure how to move forward but I am not happy I should’ve stuck with jlab they have never done me wrong and this is my first purchase from skullcandy in years and i am immediately met with dissatisfaction and overall the app isn’t even that great from what I’ve seen so far but guess what???? I can’t even explore the app and all its featured bc the product I purchased isn’t even compatible instant regret I regret downloading this app and I regret purchasing from this brand im not sure what to do with my earbuds but never again
App features have been removed.
I used to be able to customize my button settings and make them do different things, but now that option has been removed.
Can't find my connected Hesh 540s
Can't find my connected Hesh 540s
doesn't connect.
says "connecting" until it eventually fails. no matter the phone restarts nor the headset restarts nothing changes.
Personal audio not working
I just got my 540 actives afther having anc 2s and I connect them to app easily but trying to do it personal audio doesn’t work it says do u hear a tone and it not sending a tone
won’t connect, fails to test
I’ve just purchased the Crusher Evo headphones and the product itself is amazing, no complaints- my issue lays within the app. it hardly connects to my headphones after countless times trying, and finally after connecting to personalize my audio it always fails to test. i receive the same error message every-time, “darn, there was an interruption..” and support says they cannot help!
App doesn’t even work
Waste of time
Don’t download this app
Could not even manage to get the app to work
Not functional
The app doesnt allow me to pair my headphones. I’ve tried almost everything you can think of and it will fail to connect to the app.
App connection issue
Purchased two Crusher 540 Active headsets in Dec 2025. Connection to the iPhones went easy but both set are unable to connect to the Skullcandy App. This makes it so I cannot adjust sound quality. We have tried all the troubleshooting, chatting text message from support and even Chat GPT. Still unable to connect to the App or Tile. All support offed was a return but seems like if we have already tried on two devices why would another work? Most likely a firmware malfunction
Unavailability
Doesn’t even have the headphones model that i have in the app.
Did not work
The custom button setting did not work
Ridiculous
App literally useless if you can’t even connect to the right earbuds. Tell me how I can’t connect my smokin buds to the app when they are literally a skullcandy product
+ 22 more in the clipboard copy
Sentiment summary
62%
Positive (4-5★)
11%
Neutral (3★)
27%
Negative (1-2★)