Review Insights · App Store
Sleep Tracker, Recorder
Healive Ltd. · 1,144 ratings · ★ 4.5
4.5
★★★★★
1,144 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sleep"
10 negative reviews mention this · 32% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
2
"free"
8 negative reviews mention this · 26% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
3
"trial"
8 negative reviews mention this · 26% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
4
"money"
8 negative reviews mention this · 26% of all complaints
★★★★★ "Waste of money. This app worked for 3 days, I paid the subscription and it has not worked properly since. Has not recorded any night sleep even though I am doing it correctly and this morning I woke up to check results and it tracked me as being awake for …" - amylkos
5
"free trial"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
6
"work"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Waste of money. This app worked for 3 days, I paid the subscription and it has not worked properly since. Has not recorded any night sleep even though I am doing it correctly and this morning I woke up to check results and it tracked me as being awake for …" - amylkos
7
"doesn"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Simply doesn’t work. If you want to listen to nice music, you can find that on YouTube. It CANNOT give you accurate data about your sleep. I can lie awake for hours and it will report that I fell asleep in 4 minutes and even went into deep sleep when I actually…" - Kate USN
8
"charged"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Claim. I downloaded this App to test it, but wasn’t aware I was going to be charged $63.74 right away. I don’t want the app at all. The music doesn’t help me, I suffer from tinnitus and only spoken radio (news, etc M) help me. Also, since I fall a…" - NandoCLO
9
"accurate"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
10
"does"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
11
"night"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Awful!. I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything includin…" - Annieoakiely
12
"waste"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Waste of money. This app worked for 3 days, I paid the subscription and it has not worked properly since. Has not recorded any night sleep even though I am doing it correctly and this morning I woke up to check results and it tracked me as being awake for …" - amylkos
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Awful!
I’ve had this awhile only because I’ve already paid so I still use it just for the heck of it. This thing is not accurate at all. It does record snoring pretty regularly but that’s about it. I mean it’s supposed to track everything including farting… which I don’t do while I’m sleeping but have woke up during the night and ‘tested it’.. in the morning when I opened to check.. nothing. I won’t use this again after my year is up. I did my 7 day free trial.. canceled it before the 7 and got a few msgs offering me to buy it for way less, so I got it for very cheap.
Garbage
This app has turned out to be scraps from the bottom of a garbage barrel. What a waste of money on something that just decides that it’s not going to work properly anymore.
Save your money! Don’t purchase!
Save your money! Don’t purchase!
Simply doesn’t work
If you want to listen to nice music, you can find that on YouTube. It CANNOT give you accurate data about your sleep. I can lie awake for hours and it will report that I fell asleep in 4 minutes and even went into deep sleep when I actually never fell asleep at all.
Done waste your time or money.
Done waste your time or money.
Refund Please
This app is horrible. It will track a day or 2 and then give data that is totally incorrect. They refuse to respond to emails and feedback. No one will contact you once they have your over priced $59.99. Die not waste your money. Total fluke. I still want my money back-
Read the reviews, no refunds on “free trial”
This app doesn’t really do anything that is worth $60. You can hear yourself snore. But there is no way an app can monitor your deep sleep just by recording your sounds. Also, there is no way to request a refund and the website to the company provides no contact info other than a picture of a map of where they are located.
Makes no sense
I got this app because it said I could get a 7 day free trial to see what it was like, but when I actually used it for the first night I woke up to find that I couldn’t access any of the data from my sleep besides the room noise and that was about it. I expected the 7 day free trial to allow me to see if I snore, talk in my sleep, etc. but it didn’t even let me see what time I went to sleep or woke up. I think that is ridiculous that for the “trial” all you can access is the room noise. DO NOT GET THIS APP UNLESS YOU WANT TO PAY FOR IT!!!
doesn’t work at all
i used this app for 4 days and one day it said i didn’t sleep the whole night and all the other days it said that i kept waking up which i didn’t anyways this app isn’t accurate so not recommend and you have to pay to hear the sounds you make when you sleep so kind of useless. 💀💀
Claim
I downloaded this App to test it, but wasn’t aware I was going to be charged $63.74 right away. I don’t want the app at all. The music doesn’t help me, I suffer from tinnitus and only spoken radio (news, etc M) help me. Also, since I fall asleep listening to internet radio, which shuts off with timer, the “purchased” app does not have a delayed start for me to setup to start recording any snoring etc after radio shuts off. I want my money back ASAP.
I can’t cancel my free trial
I can’t cancel my free trial before I get charge for the app. Can anyone help? Customer support doesn’t seem to be available
😒
It’s dumb! You think it’s just the extra stuff that you have to pay for like tracking more important stuff! So I turned it on for the night and was disappointed in the morning to see you couldn’t listen to anything without paying! Big fat ripoff!!!!
Would not allow cancellation of subscription. Claimed BUG day before cancellation date.
Would not allow cancellation of subscription. Claimed BUG day before cancellation date.
Auto renewed for $66.
Auto renewed for $66.
Trick purchase
It offered 7 day trial a second time but then went ahead and charged me, watch out! Meditations are glitchy and very short, would not buy again. Sleep tracker is alright.
Rip off
No way to contact customer support. Not work $63.74. Once you get charged, you are hit with it.
Sleep next to husband how is it picking up just my sleep?
The only accurate tool on this app is when I go to bed and push the button and when I wake up and stop it. Otherwise I get when my husband wakes up tracked on my stats. Now can’t figure a way to cancel it? My free trial ends so I bet I get charged now without a way to cancel it.
They took my money
I did the SEVEN DAY FREE TRIAL and canceled it so I could try it without the chance of being charged. Then I saw a pop up that told me I could do a free trial plus a year and when I clicked and bought the FREE TRIAL it instantly charged my account without the free trial and put my account into the negative. I have sent them an email and they have ignored me. DO NOT BUY THIS SERVICE! THERE IS WAY BETTER ONES IN HERE WORTH LESS!
Don't waste your money.
This is a pretty useless app. Nothing it records is accurate at all. It recorded the same sounds for snoring, rain, and teeth grinding every single time. The sound level information is highlyninaccas well. It regularly said my decibel level was over 90db. Seriously, that's freaking loud. Over 85db is damaging. Pretty sure I would wake up.
Can’t cancel
I canceled this the day I installed it. It still billed me the monthly fee. I have once again cancelled it. I have no where to contact anyone. I don’t know what to do. I do not want to spend $65 dollars for an app I don’t want. HELP!!
Cancel my subscription
Cancel my subscription
Refund Please!!
This app doesn’t work, I placed my phone exactly how it shows but nothing was recorded the first couple of nights. So I purposely made noise the next couple of nights and still nothing was recorded.
Ridiculous!
How stupid that you have to download the app, answer a million questions, and give out personal information before you get to the part where it tells you it costs $59.99!!! I immediately deleted it!
😐
i hate the fact you gotta pay for stiff bruh
NOOOOOOOOOO
NOT A GOOD APP!!! They want you to pay
So frustrated!
I used sleep tracker for five days of my seven day free trial. I canceled it on the sixth day but I got charged 10 days later! I very frustrated trying to get it rectified!
Expensive
Too expensive for an app
Waste of money
This app worked for 3 days, I paid the subscription and it has not worked properly since. Has not recorded any night sleep even though I am doing it correctly and this morning I woke up to check results and it tracked me as being awake for 8 hours. I wish I could get my money back but there’s no customer support to contact
Alarm won’t turn off!
I bought this app.. $60.. and it tracks fine. However, even though I have disabled the alarm it wakes me up every morning when I don’t want to wake up. I don’t know what else to do but delete the app. I want my money back!
This does not work
I tried using it for 3 nights , it said my room was noisy ,it said I was sleeping when I was really awake very disappointed.
Doesn’t work all the time
Does not work some nights and if it is working then it may shut off after about 2 hours.
Wanted to love it…
I was really excited about this app but it does not track my sleep properly. It is tracking opposite of me being awake. Otherwise I would have kept it and paid the membership.
Too expensive
I’d enjoy this app if it was free. $60 a year to hear my sleep farts etc is a rip off! Lol
Sound
Ummm I’m not really liking the sounds is there a quiet one??
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)