Review Insights · App Store
Sleep Tracker & Sound by Remly
DEEP FLOW SOFTWARE SERVICES · 15,252 ratings · ★ 4.8
4.8
★★★★★
15,252 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"week"
7 negative reviews mention this · 28% of all complaints
★★★★★ "Do not try because they will not let you cancel and still charge!!!. I want a refund!!! I didn’t even use this app- it’s not helping me and when I tried to cancel it, it won’t let me and just kept charging. When it did finally cancel- it forced me to keep a week!!!! Do NOT DO THE TRIAL" - Tctdimples86
2
"cancel"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
3
"been"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Can’t get rid of subscription. I have been trying to stop this subscription for 3 weeks. It’s impossible. Don’t get tangled up with this company." - donnajoy49
4
"trial"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
5
"charged"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
6
"canceled"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
7
"subscription"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
8
"trying"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
9
"free"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Watch out! Advertising is false.. The ad says free week trial and they bill you after 3 days. The advertisement is a scam." - M F R 99
10
"scam"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Watch out! Advertising is false.. The ad says free week trial and they bill you after 3 days. The advertisement is a scam." - M F R 99
11
"terrible"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
12
"sleep"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that…" - Redpops
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that constantly wakes me up, and I am trying to sleep?
Do not try because they will not let you cancel and still charge!!!
I want a refund!!! I didn’t even use this app- it’s not helping me and when I tried to cancel it, it won’t let me and just kept charging. When it did finally cancel- it forced me to keep a week!!!! Do NOT DO THE TRIAL
Can’t get rid of subscription
I have been trying to stop this subscription for 3 weeks. It’s impossible. Don’t get tangled up with this company.
Watch out! Advertising is false.
The ad says free week trial and they bill you after 3 days. The advertisement is a scam.
Be careful ZERO stars
I canceled the day before my auto-billing and was still billed. Also noticed I was being billed twice per week for one app. Horrible billing setup. Be careful.
Cancellation
This is okay but not really working for me. I would like to cancel which is not easy at all.
Waste of memory on phone
App is trash
$10 *WEEKLY* subscription + inaccurate sleep scores
I downloaded Remly after seeing ads claiming a 1-week free trial. Within 3-4 days I canceled in the app because it clearly wasn’t working well. Every morning it showed my sleep score as 0, then hours later it would suddenly update to something more realistic. A sleep score that appears halfway through the day is basically useless.
I’ve used AutoSleep for years, which is far more accurate and doesn’t rely on an exorbitant weekly subscription. I am going back to that one.
Even though I canceled during what I believed was the trial period, I was still charged $9.99 per WEEK! I didn’t catch it right away because I thought the subscription had already been canceled, and weekly subscriptions are easy to miss since most people review finances monthly. By the time I noticed, I had been billed four times - about $40 for one month of an app I wasn’t even using.
Between the inaccurate sleep tracking and the confusing trial/weekly billing setup, this was an extremely frustrating experience.
I’ve used AutoSleep for years, which is far more accurate and doesn’t rely on an exorbitant weekly subscription. I am going back to that one.
Even though I canceled during what I believed was the trial period, I was still charged $9.99 per WEEK! I didn’t catch it right away because I thought the subscription had already been canceled, and weekly subscriptions are easy to miss since most people review finances monthly. By the time I noticed, I had been billed four times - about $40 for one month of an app I wasn’t even using.
Between the inaccurate sleep tracking and the confusing trial/weekly billing setup, this was an extremely frustrating experience.
Cancellation
Beware this app was canceled months ago and still trying to charge my card. And had my Apple tied up.
I'm beyond frustrated and disappointed that this is even allowed
I'm beyond frustrated and disappointed that this is even allowed
Scam
I tried the free 4 days but after the first day, I didn’t like it and want to cancel but I cannot figure out how. I have tried endless avenues with no success.
DON’T GET THIS!!!!!
DON’T GET THIS!!!!!
Worse app
It waste alot of time
Can’t unsubscribe
I unsubscribed and was charged anyways. Twice now. I have screen shots of two dates that show I’ve been unsubscribed and still being charged.
Trick
They just tricked me, I have paid for the app to use one week (automatically subscription renew after the 3 free day), when I cancel the subscription I’m not able to use the app anymore, even when the subscription says: expires January 28th.
Terrible
Do not use this app - it will stop working randomly. I was using this app and enjoying the data, helping me learn my sleep patterns. Without warning, the app will not load, suggesting an issue on the development side. And of course there will be no refund… it’ll likely disappear soon, taking our data with it.
App
Was unable to access the app after downloading just kept spinning as it was loading. App never load to use.
$480 a year are you CRAZY?!
Making this app $9.99 a WEEK had me immediately delete the app and create a review (which I rarely do). I’m not even factoring in taxes. This is more than an average person pays on even a phone, water bill or a fraction of an electricity bill. Trash.
random charges
My account has been inactive for a long time,and the software has cleared the billing requirements,but it is still changing $6.99 every week, I don’t know how to cancel it,so I had to call the app for help.Be careful of this scam app,don’t use it to avoid losses.
Terrible!!!
No customer service at all!!! I have an account but I cannot sign into it at all. I’ve tried now for 3 months and nothing, no help at all.
Please refund
I did not subscribe to sleepway. Please refund. I have been charged 4 times. I have not used the app.
Weird App
I downloaded the app played with a few functions then fell asleep to white noise. I woke 4 hours later and tried looking through the app. As I was trying to move through the tracker, I could see a male’s face behind the darker overlay. I deleted the app right a away because I felt like it’s a scam. It does ask you to place your phone straight up, I had mine flat.
Not for me
Did not like this app.
Noel’s review
It is good but will not let me listen to everyone record of me talking it only lets me listen to one and I only get to talk 5 messages and then it says your time is up for texting for today
Cancelling almost impossible
I want to cancel this. It's over-priced. You make it virtually impossible to do so. Put a cancel option on the account page.
Amiyah
I always set an alarm for 5:30 and it rings between 5:18 and 5:20.
Numbers
Ok
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)