Review Insights · App Store
SleepWatch - Top Sleep Tracker
Bodymatter, Inc. · 328,493 ratings · ★ 4.7
4.7
★★★★★
328,493 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sleep"
14 negative reviews mention this · 40% of all complaints
★★★★★ "Not Tracking Sleep. I used to get out of bed, and SleepWatch would immediately ask to rate my sleep. Then I get all the information I needed. I recently learned that if you don’t get that request, the app will not give you a sleep readout. So I manually acti…" - KL5165
2
"subscription"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Incredible number of ads. Ads, ads, and more ads. Good number of functionalities, but basically unusable unless you pay for the premium subscription." - Mistertrouble
3
"sleepwatch"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Not Tracking Sleep. I used to get out of bed, and SleepWatch would immediately ask to rate my sleep. Then I get all the information I needed. I recently learned that if you don’t get that request, the app will not give you a sleep readout. So I manually acti…" - KL5165
4
"data"
7 negative reviews mention this · 20% of all complaints
★★★★★ "The app is just broken. After setting up my account and expecting to see sleep data after the first night, the app is unresponsive no matter how many restarts I do. This seems to be a common problem since the developers are constantly “fixing the freezing issue” …" - NYT official
5
"freezing"
6 negative reviews mention this · 17% of all complaints
★★★★★ "The app is just broken. After setting up my account and expecting to see sleep data after the first night, the app is unresponsive no matter how many restarts I do. This seems to be a common problem since the developers are constantly “fixing the freezing issue” …" - NYT official
6
"work"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Frozen. Just downloaded, setup an account, went thru all the setup Qs, chose premium and it froze. Tried everything to make it work but no luck. Immediately canceled and deleted." - Schloss
7
"freezes"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Glitching & freezing. I was excited to use the app but after the first day it stopped working. They post ads so much and when I try to click out of it, it freezes and does nothing. I’ve uninstalled it multiple times but it’s continuing to do the same thing. I he…" - Ssshaaaaaaay
8
"phone"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Freeze Freeze. I like the features of the app but it locks up after you open and then close the app. You have to reboot your phone (mine is iphone 17 max pro) for the app to work, and then it freezes up all over again!" - AAFM&Y1&2
9
"been"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Hit or miss. It’s not consistent in tracking sleep. There have been times where it has ignored the times I’ve woken up throughout the night to get water or go to the restroom. Not worth the subscription fee." - Gino in New York
10
"times"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Hit or miss. It’s not consistent in tracking sleep. There have been times where it has ignored the times I’ve woken up throughout the night to get water or go to the restroom. Not worth the subscription fee." - Gino in New York
11
"iphone"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Freeze Freeze. I like the features of the app but it locks up after you open and then close the app. You have to reboot your phone (mine is iphone 17 max pro) for the app to work, and then it freezes up all over again!" - AAFM&Y1&2
12
"give"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Not Tracking Sleep. I used to get out of bed, and SleepWatch would immediately ask to rate my sleep. Then I get all the information I needed. I recently learned that if you don’t get that request, the app will not give you a sleep readout. So I manually acti…" - KL5165
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The app is just broken
After setting up my account and expecting to see sleep data after the first night, the app is unresponsive no matter how many restarts I do. This seems to be a common problem since the developers are constantly “fixing the freezing issue”
I bet they’ll comment and say “Hi there, this issue should be resolved with the newest version of SleepWatch app.”
I bet they’ll comment and say “Hi there, this issue should be resolved with the newest version of SleepWatch app.”
Frozen
Just downloaded, setup an account, went thru all the setup Qs, chose premium and it froze. Tried everything to make it work but no luck. Immediately canceled and deleted.
Doesn’t tell hours but you slept
Awful ugly UI bro the layout is horrible
Glitching & freezing
I was excited to use the app but after the first day it stopped working. They post ads so much and when I try to click out of it, it freezes and does nothing. I’ve uninstalled it multiple times but it’s continuing to do the same thing. I heard it was an amazing app and it’s just disappointing I won’t be able to use it.
Always freezing
Every single time I open the app it freezes!!! I have to closes multiple times before I can actually see my sleep report.
Freeze Freeze
I like the features of the app but it locks up after you open and then close the app. You have to reboot your phone (mine is iphone 17 max pro) for the app to work, and then it freezes up all over again!
Keeps freezing
App keeps freezing every time i try to open the app on my phone
Don’t like
Keeps freezing
Buggy
It keeps telling me about new sleep features and the app becomes unresponsive. I have to keep deleting and redownloading the app to try and use it or read my data and it’s annoying.
Very slow- almost unusable!
I’ve used this app for a few years and it was great- but with my new iPhone 17 IOS 26.5 the app is almost unusable. Takes forever to load if at all, and I’ve tried deleting and reinstalling several times with no success!
App
Couldn’t even use the app in my phone, it tracked my sleep, but as soon as I opened the app it froze. Couldn’t scroll to check my reports, I had to delete and reinstall to be able to see them but once I closed the app once, it would freeze again and not update any of my data.
Overpriced
App is overpriced for what it offers
Useless Now
What happened?! Switched to a newer phone. Everything is updated and now it won’t work. The screen dims and freezes. It’s useless. Please fix. Don’t tell me to go to my account in the app to let tech know…. You can’t get to it due to whatever the issue is.
Hate all the ads
Looking at getting rid of this app, now that all of the VERY long ads have been added. Too bad. Had loved it previously.
Garbage adware
Waste of time
Can barely use
The app steady freezes and I have to force close it several times in order for it to work.
Bad.
Makes you do a survey, sign and approve terms and conditions before last page where it asks you to pay. Also, too many ads. I don’t mind paying but not like this.
Suddenly poor tracking
I have been using this app since March, 2017. I always wear my watch to sleep. It would miss data from random nights but this year it’s gotten unreliable. Missed data’s 9 nights in February, 14 in March and 7 in April. At one point I uninstalled and reinstalled the app. Still isn’t working right
Don’t work
I don't understand why I even pay for a trial subscription if the app doesn't even work. I press play, but the sleep recording doesn't play. I wanted to give it a chance and waited a long time, but the voice recordings just don't work.
Spam in ads version
ads showing scam risk
Don’t waste your time, nothing works correctly
You can’t do anything unless you pay the greedy people. Literally garbage app even with “paid” subscription the app is nothing close to accurate. Pretty much it’s a voice recorder. The falsification represented should be removed. Do Not waste your money on a “voice recorder “ especially when those a free.
Cost for free trial
I was asked to pay for a subscription free trial, no thanks…
Sleep algorithms problem
I am a long time paying user and am ready to give up. I have a few sleep apps, most using data collected by my watch, and one part of my tempurpedic bed. This app produces results that are sometimes so different from the others that it is almost comic. The others produce results that make more sense - with similar outcomes. Last night is a perfect example. SleepWatch “detected” 8 hours and 45 minutes of sleep. Apple Health and the bed AI tracker report 6 hours and 45 minutes of sleep. These latter results fit how last night felt for me.
scam advertising
I have a free sleepwatch account. Today they ran a “you have a virus on your iphone” ad, a common scam.
The ads are ridiculous
The ads are extremely intrusive and render this app useless much of the time
No longer connects to phone
I have a paid subscription, used to automatically connect to watch to phone to show, but now after many attempts all day for the past 6 months it’s useless and waste of money. I go to help - update 7 days and still nothing. Restarted phone, and still missing data. My watch also no longer shows data. It says no data available- so what’s the use in wearing in and keep charging it? How come my other apps on my watch connect to my iPhone, but SleepWatch no longer does?? Waste of money!
Incredible number of ads
Ads, ads, and more ads. Good number of functionalities, but basically unusable unless you pay for the premium subscription.
Not Tracking Sleep
I used to get out of bed, and SleepWatch would immediately ask to rate my sleep. Then I get all the information I needed.
I recently learned that if you don’t get that request, the app will not give you a sleep readout. So I manually activated the app, hoping it would trigger a readout, but it never asked me to rate my sleep.
The rating request only triggered when I manually recorded sleep hours, but then it gave a readout for the other metrics that made no sense at all. I’ve considered looking for another app.
I recently learned that if you don’t get that request, the app will not give you a sleep readout. So I manually activated the app, hoping it would trigger a readout, but it never asked me to rate my sleep.
The rating request only triggered when I manually recorded sleep hours, but then it gave a readout for the other metrics that made no sense at all. I’ve considered looking for another app.
Frustrated
I was subscribing to the free 7 day trial and had intended to extend it but the app kept freezing and I wasn’t able to get to my sleep data after the first 2 days. I canceled it out of frustration…
Hit or miss
It’s not consistent in tracking sleep. There have been times where it has ignored the times I’ve woken up throughout the night to get water or go to the restroom. Not worth the subscription fee.
Loved it…until
I’ve been using SleepWatch for years and I’ve absolutely loved it. However, since having to get a new phone and having the most updated iOS, it no longer works. Judy Apple open and then it pops up some kind of feature and will not let me press anything on the screen. I have to completely delete the app, re-download it, re-sign in go back through settings and only then can I read my most recent stats. This happens daily and the frustration has me ready to give up sad to have to lose this and ask for a rebate on my subscription.
Doesn’t work
I wanted to like this app, but it freezes up after opening it. I had to continuously close it out and go back in to see my first, and only, night’s sleep. Even then, the ad was in the way and the screen was dim. Getting rid of it.
Regret to buy
The app calculate incorrectly most of the time. I should have purchased the other software, which is much better.
It mistakes report, time sleep, and the time wake up and the interaction is very slow. I do not suggest this product.
It mistakes report, time sleep, and the time wake up and the interaction is very slow. I do not suggest this product.
wow..
Ok I was trying to see if I was sleep talking but I gotta pay for it, oh hell no. I’m not doing that. I’m deleting this app fix ur game
Bad changes in the app
Been using SleepWatch for years. Suddenly it does not show sleep score.
And it is showing big ads right in the middle of the iPhone screen.
And it is showing big ads right in the middle of the iPhone screen.
Sentiment summary
94%
Positive (4-5★)
5%
Neutral (3★)
2%
Negative (1-2★)