Review Insights · App Store
Smart Cleaner: Free Up Storage
NAICOO PTE. LTD. · 19,554 ratings · ★ 4.6
4.6
★★★★★
19,554 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
14 negative reviews mention this · 39% of all complaints
★★★★★ "Unable to cancel trial. Zero because not honest" - S@mieG
2
"delete"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Unable to use. Not good for me. It deleted items I didn’t intend to delete. Hard to use and no info re: deleting. I won’t be able to use it. How much was I charged? Do not continue charging." - Trunkeytoe
3
"didn"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Unable to use. Not good for me. It deleted items I didn’t intend to delete. Hard to use and no info re: deleting. I won’t be able to use it. How much was I charged? Do not continue charging." - Trunkeytoe
4
"free"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Free. Free means free" - Crash6972
5
"money"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Need direction to keep from repeating over and over again. Want my money back" - Iretyrrep
6
"trial"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Unable to cancel trial. Zero because not honest" - S@mieG
7
"subscription"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Cancel my subscription immediately.. Please cancel my trial order immediately." - Trial order
8
"terrible"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Review. Terrible messed my phone up now I can’t do anything. Hate it please inscribe" - Trish 16
9
"phone"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Review. Terrible messed my phone up now I can’t do anything. Hate it please inscribe" - Trish 16
10
"waste"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bait and switch. I deleted the app out of frustration during the trial because it is not effective in explaining what is really happening when you press fast clean or compress. It comes back with the information that that the last thirty minutes were a was…" - AdodiChristie
11
"cleaned"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Not happy. Too confusing. Not user friendly. Terrible it was too concentrated on photos. I need phone and other things cleaned up. Very sorry I purchasedfo paid 35.00 for nothing !!! this" - Do now t have
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to use
Not good for me. It deleted items I didn’t intend to delete. Hard to use and no info re: deleting. I won’t be able to use it. How much was I charged? Do not continue charging.
Upset 😠😡👿👿👿👿👿👿👿👿
Bro how do I start? It’s just blank blue and it’s so upsetting
Unable to cancel trial
Zero because not honest
not working
This app does not react to any options I‘m selecting! What a pain
Free
Free means free
Cancel
No way to cancel
Cancel my subscription immediately.
Please cancel my trial order immediately.
Review
Terrible messed my phone up now I can’t do anything. Hate it please inscribe
Scam
I tried the free trial for a day, i didn’t like the app, i cancelled the subscription and once you cancel you shouldn’t get charged and i cancelled the same day and now they’re charging me for the whole year, i don’t recommend because they’re just scamming anyone who tries the free trial , if i could give no stars i would but unfortunately i have to give a star
Upset customer??
We’ll be carful with this app I deleted it off my home page on my Apple phone on the first day of a 3 day free trial anytime I deleted an app from my Home Screen on my phone that’s when I get apple statement saying that they billed me $9.99 today 17th and $9.99 for the 24th so my debit card people said I have to go to the app for it to cancel that way so your making two week payment not one. I had to go to the App and cancel it that way I deleted the app this is the first time I ever went through this $20 seems like it’s not a lot but with a fixed income it’s a lot 🥺
help me delete
there is no obvious way to delete this app that says it is FREE!!!
This is my notice that you do NOT have permission to bill me for this app. You better show me how to delete it!!!
This is my notice that you do NOT have permission to bill me for this app. You better show me how to delete it!!!
Need direction to keep from repeating over and over again
Want my money back
Deceptive
Do not download this or if you find it on your device, delete it immediately. I didn’t subscribe to this app and it tells me I’m Pro. When I try to investigate how I subscribed, I can’t find the information. Again, deceptive company. Buyer beware!
I don’t want this please cancel
This is not at all what it was represented to be. It only has one function to raid your photos and delete them.
OverAll OutLook
This APP IS THE TRASH Didn’t DELETE Any Of The Items I Selected & It Also Created A Lot Of Problems With My IPHONE… I’ve Tried To Cancel My Subscription Several Times Within The 6hrs I Created It & Have NOT BEEN RESOLVED AS OF YET 20hrs In🤷🏿♂️…Wouldn’t Recommend This APP To AnyOne…
Stupid app
I don’t need this. I’d be spending money on something I have already. spending mi
Very disappointed
You couldn’t pay me to put this on my phone now you totally taken too much of my time it won’t go away talk about a junk file euro junk file get it off now
Beware
You cannot cancel easily!!!
Bait and switch
I deleted the app out of frustration during the trial because it is not effective in explaining what is really happening when you press fast clean or compress. It comes back with the information that that the last thirty minutes were a waste of time. They have now taken real money from me so the fact that it is still problematic is even worse and I wonder how it really achieved such a high rating when it still has glitches and problems.
Not happy. Too confusing. Not user friendly
Terrible it was too concentrated on photos. I need phone and other things cleaned up. Very sorry I purchasedfo paid 35.00 for nothing !!! this
Cancel
Unable to cancel after 3 days like they promoted. You’re locked in and didn’t see my storage cleaned up.
Cancel
It didn’t work for me !!!
Cancel
Please cancel my subscription.
False ads
Ads say no subscriptions, but first thing it does is to ask for $37 a year. Not free at all.
Cleaning
Don’t give options to save or delete
Not free
Three days free only. Clean photos and videos only. Thought it cleaned messages, emails, and files. Nope just photos. Waste of my time.
Will not delete
Not satisfied
Terrible App
Not user friendly. Difficult to navigate. A waste of time and money.
Kind of sucks
Don’t know what you are deleting
Dissatisfied
Why can’t I cancel this application?
CANCEL
Waste of money removed 19 old appointment dates that is all no extra space cleaned up
I would like to cancel
It was moderately good. And I can’t find a delete option. For 40 a month. I don’t find it worth it for what I do
No help link
The illustration shows this will clean outlook mailboxes but it goes to google only. No where to get help.
Terrible
Not as advertised it keeps asking for more money
Do not use!!!!!!!
In using this app, I lost all my past notes and info entered into my calendar. Although it states that you can reverse all changes, there is no information as how to do so. It also lost & changed info in my contacts. There is no was to call or contact them. Do NOt use!
Super lousy
Not doing much
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)