Review Insights · App Store
Smart Cleaner: Free Up Storage
NAICOO PTE. LTD. · 18,830 ratings · ★ 4.6
4.6
★★★★★
18,830 ratings
🎯 Build a better version
Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
24 negative reviews mention this · 39% of all complaints
★★★★★ "I don’t want this please cancel. This is not at all what it was represented to be. It only has one function to raid your photos and delete them." - cynsamba
2
"free"
11 negative reviews mention this · 18% of all complaints
★★★★★ "False ads. Ads say no subscriptions, but first thing it does is to ask for $37 a year. Not free at all." - Wingnut1122
3
"subscription"
8 negative reviews mention this · 13% of all complaints
★★★★★ "OverAll OutLook. This APP IS THE TRASH Didn’t DELETE Any Of The Items I Selected & It Also Created A Lot Of Problems With My IPHONE… I’ve Tried To Cancel My Subscription Several Times Within The 6hrs I Created It & Have NOT BEEN RESOLVED AS OF YET 20hrs In�…" - Mr.ReimbursementPlease
4
"cancel subscription"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Cancel subscription. I would like to cancel my subscription" - silka11
5
"photos"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I don’t want this please cancel. This is not at all what it was represented to be. It only has one function to raid your photos and delete them." - cynsamba
6
"didn"
7 negative reviews mention this · 11% of all complaints
★★★★★ "OverAll OutLook. This APP IS THE TRASH Didn’t DELETE Any Of The Items I Selected & It Also Created A Lot Of Problems With My IPHONE… I’ve Tried To Cancel My Subscription Several Times Within The 6hrs I Created It & Have NOT BEEN RESOLVED AS OF YET 20hrs In�…" - Mr.ReimbursementPlease
7
"money"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Stupid app. I don’t need this. I’d be spending money on something I have already. spending mi" - Jan5849Lykins
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I don’t want this please cancel
This is not at all what it was represented to be. It only has one function to raid your photos and delete them.
OverAll OutLook
This APP IS THE TRASH Didn’t DELETE Any Of The Items I Selected & It Also Created A Lot Of Problems With My IPHONE… I’ve Tried To Cancel My Subscription Several Times Within The 6hrs I Created It & Have NOT BEEN RESOLVED AS OF YET 20hrs In🤷🏿♂️…Wouldn’t Recommend This APP To AnyOne…
Stupid app
I don’t need this. I’d be spending money on something I have already. spending mi
Very disappointed
You couldn’t pay me to put this on my phone now you totally taken too much of my time it won’t go away talk about a junk file euro junk file get it off now
Beware
You cannot cancel easily!!!
Bait and switch
I deleted the app out of frustration during the trial because it is not effective in explaining what is really happening when you press fast clean or compress. It comes back with the information that that the last thirty minutes were a waste of time. They have now taken real money from me so the fact that it is still problematic is even worse and I wonder how it really achieved such a high rating when it still has glitches and problems.
Not happy. Too confusing. Not user friendly
Terrible it was too concentrated on photos. I need phone and other things cleaned up. Very sorry I purchasedfo paid 35.00 for nothing !!! this
Cancel
Unable to cancel after 3 days like they promoted. You’re locked in and didn’t see my storage cleaned up.
Cancel
It didn’t work for me !!!
Cancel
Please cancel my subscription.
False ads
Ads say no subscriptions, but first thing it does is to ask for $37 a year. Not free at all.
Cleaning
Don’t give options to save or delete
Not free
Three days free only. Clean photos and videos only. Thought it cleaned messages, emails, and files. Nope just photos. Waste of my time.
Will not delete
Not satisfied
Terrible App
Not user friendly. Difficult to navigate. A waste of time and money.
Kind of sucks
Don’t know what you are deleting
Dissatisfied
Why can’t I cancel this application?
CANCEL
Waste of money removed 19 old appointment dates that is all no extra space cleaned up
False advertisements
This app is not free, just a way to get you to sign up, they should’ve make the advertisement as a 3 days trial instead of free app.
Smart Cleaner
Did not function as expected; it wanted to delete all my photos, so I had to go through and uncheck the ones I wanted to keep. Thus, it didn’t save time at all.
No way to notify to can cell . They do not respond and won't cancel.
No way to notify to cancel. No response from them when inquire. Very misleading and not true to their statement. You can not cancel as they stated have to get credit card company involved to cancel! Beware!!
Does not work on an IPad
Cant find any feature that works on an IPad. Instructions to cancel trial not available.
Do not like
Did not clean much up and asked to upload another app. How do I cancel
Clearly
Sucks
Never worked
This app downloaded, charged me twice, and I have never been able to access any functions. It appears to be frozen, so not only have I been charged, it has not done any activity.
I would give it zero stars if possible.
I would give it zero stars if possible.
Doesn’t even open
I downloaded the app thinking it would be cool to have it clean up things in my phone but instead I clicked on the app and only to get a blue screen that didn’t ever show anything. So the app didn’t open or it was a bogus app that is just trying to get info off your phone. I deleted it right away. I don’t recommend this app to anyone.
Poor info
System does not give quality info on what and how it’s operating. Not clear instructions after free trial
Useless
This product did absolutely nothing
Doesn’t work can’t figure out how to work
Not sure how this works or how to cancel
Poor app
Doesn’t seem to do anything.
NOT
Could not even get to my email. So canceled my free trial. Why would I want to pay for something that I don’t even know if it works.
Scam
Hard to cancel
Poor cleaner
I never see anything removed. Most items except for pictures can be removed. I have twins and you can’t tell them apart.
Pictures are the one thing that I care about and love! My son and his family live 1000 miles away and I treasure all pictures of my twins!
Pictures are the one thing that I care about and love! My son and his family live 1000 miles away and I treasure all pictures of my twins!
Cleaner review
Did nothing for my storage
Impossible to reach
I want to cancel and can’t find a way. Ugh.
HELP!
I can’t find where to cancel this app! It was a free 3-day trial, which has since expired due to no instructions on where/how to cancel.
Pass
This is inferior to other apps. It only does photos and I’m unable to cancel the subscription
FREE
What is your meaning of (free) - mine is NO COST
Sucks
Trying to cancel subscription, making it impossible to do so
Cannot cancel this app
Horrible app!
Unable to easily cancel subscription!
Do not recommend this app!
Unable to easily cancel subscription!
Do not recommend this app!
Cancel the app please
Not work for me , thank you
Can’t uninstall easily
Cancel uninstall
Free?
Ha ha… it’s not free people!
Lying fools
Don’t tell me that it is free and then try to charge me $9.99 a month.
Didn’t find anything
Didn’t find anything
Not worth it
It said it cleaned up my photos and freed up space and it actually took up more space.
Not happy
I can’t seem to make progress on cleaning up my files. Please cancel subscription!
Didn't not work ‼️MONEY
Didn't not work ‼️MONEY
Not needed
Not needed
Cancel
I want to cancel my subscription it will not let me extremely disappointed
+ 12 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)