Review Insights · App Store
Smart Closet - Your Stylist
Rabbit Tech Inc · 4,345 ratings · ★ 4.4
4.4
★★★★★
4,345 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"closet"
24 negative reviews mention this · 36% of all complaints
★★★★★ "Too much data sharing. I feel that smart closet needs too much of our personal identifiers and so today I switched to a more privacy forward option option," - GG245777543236
2
"data"
22 negative reviews mention this · 33% of all complaints
★★★★★ "Too much data sharing. I feel that smart closet needs too much of our personal identifiers and so today I switched to a more privacy forward option option," - GG245777543236
3
"years"
20 negative reviews mention this · 30% of all complaints
★★★★★ "What's the Point. I completely couldn't believe that 2 years of collecting images for this app was gone in an update. The Pro Version is linked to my Facebook and it won't log in. I understand that apps sometimes do not care, right? However, the company wo…" - D. Ni'Cole
4
"work"
19 negative reviews mention this · 29% of all complaints
★★★★★ "Does not work anymore on iPad. BUYER BEWARE! There is no longer customer service support. You can lose access to your data because there isn’t a way to access without the app. The app has stopped allowing sign-in on iPad." - Littlevulcan
5
"gone"
17 negative reviews mention this · 26% of all complaints
★★★★★ "What's the Point. I completely couldn't believe that 2 years of collecting images for this app was gone in an update. The Pro Version is linked to my Facebook and it won't log in. I understand that apps sometimes do not care, right? However, the company wo…" - D. Ni'Cole
6
"update"
17 negative reviews mention this · 26% of all complaints
★★★★★ "What's the Point. I completely couldn't believe that 2 years of collecting images for this app was gone in an update. The Pro Version is linked to my Facebook and it won't log in. I understand that apps sometimes do not care, right? However, the company wo…" - D. Ni'Cole
7
"everything"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Lost all my data. I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of whi…" - remy777dibs
8
"items"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Lost all my data. Terrible app , I paid used it for a year, it’s a lot of work to add items over a year, all the wardrobe items disappeared… there’s no contact to reach to fix this issue , I don’t recommend" - mel0710
9
"lost"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Lost all my data. I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of whi…" - remy777dibs
10
"paid"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Lost all my data. I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of whi…" - remy777dibs
11
"entire"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Lost all my data. I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of whi…" - remy777dibs
12
"entire closet"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Lost all my data. I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of whi…" - remy777dibs
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Too much data sharing
I feel that smart closet needs too much of our personal identifiers and so today I switched to a more privacy forward option option,
Does not work anymore on iPad
BUYER BEWARE! There is no longer customer service support. You can lose access to your data because there isn’t a way to access without the app.
The app has stopped allowing sign-in on iPad.
The app has stopped allowing sign-in on iPad.
What's the Point
I completely couldn't believe that 2 years of collecting images for this app was gone in an update. The Pro Version is linked to my Facebook and it won't log in.
I understand that apps sometimes do not care, right? However, the company won't even answer emails regarding this matter. What's the point of taking our money but not giving the dedicated users an heads up? This is tragic and neglectful of Rabbit Tech.
I understand that apps sometimes do not care, right? However, the company won't even answer emails regarding this matter. What's the point of taking our money but not giving the dedicated users an heads up? This is tragic and neglectful of Rabbit Tech.
Fix the categories please!!
Categories are not showing up creating a set. Please fix this! Will give 5 stars when the categories are back functioning.
Lost all my data
I was suddenly logged out of my account and all my data is gone. I previously paid to have my data backed up, yet none of it is loading back when I attempt to log back into my account. I am missing my entire closet and lookbook, both of which I have accumulated over the course of years. I am hoping there’s a way to restore everything!!!!! Seems like a lot of people are dealing with this
Lost all my data
Terrible app , I paid used it for a year, it’s a lot of work to add items over a year, all the wardrobe items disappeared… there’s no contact to reach to fix this issue , I don’t recommend
Latest update erased my closet
I’ve used and loved this app for many years but the most recent update deleted everything but my profile pic
App randomly crashed and deleted everything!
This was one of my favorite, most convenient app until it started glitching and randomly signing me out of my account so certain clothing items I’d added would disappear. Eventually that glitch would start to happen more often and I began to get annoyed. However after having the app for years and inputing and editing thousands of clothing pieces, the app crashed and deleted everything from my account. I am very upset and don’t think I will be using this app again considering how much energy and time it took to input every clothing piece to begin with.
New update Nov 2025 still not working!
This app used to be good. And with my previous review it needed an update. Well unfortunately, it only worked for iPhone and not the iPad. And even with the update my entire closet that already existed is still missing. I was able to restore my purchase of the Pro version. I am writing this here because the company never responds to customer emails. So even though it’s a start, they still have a lot of work to do.
Make it work again
I loved this app, but like another reviewer I got logged out and can’t log in again. I tried on my iphone, my mac and nothing. I even tried their website and was able to log in, but can’t see any of my clothes. It’s incredibly frustrating because I paid for both IOS and desktop apps, spent so much time curating everything and now I can’t even get a reply from the app’s developer.
FIX SIGN IN AND BACKUP PLEASE!!
I’ve spent so much time and energy into my closet and I’m worried that it’s all gone :(
NO LONGER SUPPORTED
DO NOT DOWNLOAD THIS APP OR MAKE ANY PURCHASES. THE DEVELOPER NO LONGER SUPPORTS THIS APP SO YOI ARE WASTING YOUR TIME DOWNLOADING IT.
THIS APP IS A SCAM. THERE WAS NO COMMUNICATION TO USERS THAT THE APP WAS BEING SUNSET. THOSE OF US WHO PAID FOR DATA TO BE BACKED UP WERE ROBBED. THERE WAS NO COMMUNICATION FROM THE DEVELOPER TO WARN USERS OF APP DELETION. ALL DATA WAS LOST.
SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM.
THIS APP IS A SCAM. THERE WAS NO COMMUNICATION TO USERS THAT THE APP WAS BEING SUNSET. THOSE OF US WHO PAID FOR DATA TO BE BACKED UP WERE ROBBED. THERE WAS NO COMMUNICATION FROM THE DEVELOPER TO WARN USERS OF APP DELETION. ALL DATA WAS LOST.
SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM. SCAM.
Can’t log in anymore
After years of use and so much time used to photograph, upload, create looks the app simply doesn’t work anymore. Emailed the company many times and never got a response.
Logged out and won’t log me back in
Used this to organize costumes for my high school dance program. The app logged me out and now won’t allow me to log in. I have lost 100+ hours of work.
Complete Developer Failure
MongoDB (the service that allows for cloud syncing data as well as signin) announced end-of-life support for applications- and the developers did not warn a single person that this would mean all app data would become inaccessible and login would fail going forward.
I’d been using this app for five years- every single item in my closet had been added, I use it for packing/planning every day, and now I have lost all of my data forever.
This is a HUGE failure that reflects the developer’s lack of care for its users and for maintaining the app. This app should be banned from the App Store. Anyone who paid for Pro should immediately demand their money back.
I’d been using this app for five years- every single item in my closet had been added, I use it for packing/planning every day, and now I have lost all of my data forever.
This is a HUGE failure that reflects the developer’s lack of care for its users and for maintaining the app. This app should be banned from the App Store. Anyone who paid for Pro should immediately demand their money back.
Can’t log in anymore
I can’t login to this app anymore, no support available
Lost everything
Updating my rating now to 1⭐️ as the app now will no longer log me in. I have lost everything; years of uploading garments, creating outfits, and making packing lists and calendars all down the drain. If you’re looking at downloading this, RUN. Run fast and run far from this smoldering pile of ashes of a once great app.
Old review: I recently opened the app to make a packing list and noticed many of my items and looks were missing. I checked a prior packing list and sure enough they were there, but missing from the main pages and unselectable in packing lists! It’s like the data is present but corrupt. SmartCloset devs please look into this! Please!!!
ETA: upon further review it appears if the look is on your calendar, it likely will be unavailable on the main lookbook page
Old review: I recently opened the app to make a packing list and noticed many of my items and looks were missing. I checked a prior packing list and sure enough they were there, but missing from the main pages and unselectable in packing lists! It’s like the data is present but corrupt. SmartCloset devs please look into this! Please!!!
ETA: upon further review it appears if the look is on your calendar, it likely will be unavailable on the main lookbook page
Feel scammed. Stopped working with no warning and no opportunity to back up data
I have used this app regularly for several years and loved it, but suddenly it logged me out and wouldn’t let me log back in. It seems the app and website is not supported any more but there was absolutely no communication about this. I feel scammed because I paid for pro specifically to be able to download my backed up data and never even had the chance.
Is the app gone?! What's going on?!! Can't log in
I've been using this app for a few years now. I even use it for work- out of the blue stopped working, no access, no pictures,no info available, shows an error message. no customer service e-mail what's going on!?!!
Stopped working :(
Used to be an app I’d recommend to everyone but the login through gmail has stopped working. This app was one I used daily. Sad to have to find another app!
Impossible to Log In
I was a loyal user since ~2020. For whatever reason, I have been logged out and there is no way to check my account, even on browser!
Waste of time
this app deleted my entire closet and all the looks i created. no reason. i hate it
DO NOT USE THIS APP
I just lost multiple years worth of work when I tried to follow the instructions to back up the app so I could put it on my new tablet. Literally everything is gone. I’m begging you guys to use a different app so you don’t have to deal with this.
Fix Facebook login issue or allow change login style
I’ve loved this app for a while now, and have taken the time to curate my entire closet, but for months now I haven’t been able to log in or see anything because they have a Facebook connection issue that that won’t fix! This means all my work is useless and I can’t even get to my looks at all. There is currently no way to link accounts or change login styles away from Facebook. PLEASE FIX THIS!
Lost everything after 3 years of using
I’ve been using this app for 3 years now, and I’ve not found another that does all that this one does, so I’ve used it almost every day to help me pick out outfits that work! However, I tried reinstalling it today to see if it would fix some glitch that kept me from seeing any of my images, and I lost EVERYTHING. 😩 It took me forever to get every piece from my closet uploaded and edited, and now it’s all gone.
Edited to add: I have now lost my entire closet two times. This app crashes so much.
Edited to add: I have now lost my entire closet two times. This app crashes so much.
Lost all data
Was a great app till I opened it one day and my hours of work and almost all items had disappeared. I backed up constantly but nothing is restoring! Don’t waste your time with this app for no reason you might lose it all in the blink of an eye. I tried contacting them also but no one responded.
charge fee again if you want to share the data with other device
论收费比不上及简衣橱，甚至没有免费的搭搭好用，抠图不智能要自己调。自己抠过的上传又变成了白色背景要再抠一次，交互设计反人类，总是在创建新的穿搭时不明所以的点出来。老外设计的东西太坑爹。甚至这么贵了，如果想用别的设备看到上传的衣服还要再收费一次。强烈推荐用搭搭，一分钱不用，还比这好用，上传自动扣图识别分类比这方便多了。无语浪费钱。
DO NOT UPDATE
Even if you have the backup and sync on, once you update the app, everything is wiped out. Learned it the hard way today. I cannot retrieve the countless items I added over the years. I had to reset and recover through icloud backup but it did not fully restore. Speechless. I regret updating the app.
No no no
Searching for a good closet app
Wanted to pay for a good one this is not
Do not waste your money
Wanted to pay for a good one this is not
Do not waste your money
Don’t bother
I used this app for years and it was great, unfortunately the new update deleted half of my closet and reset it to the state it was in probably a year ago. I tried to reach out to support but their solution was for me to “update the app” which was the whole reason I lost half my closet in the first place. Now they won’t even reply to me. I’m not going to waste my time with this anymore, I’ll be finding a new more reliable app. Please do yourself a favor and download a different app.
New update
I don’t know what happened in this last update but I opened the app after a few weeks of not using it and all my data is erased. I’m not sure how to get it back. It was a great app up until now but it’s completely useless now.
Deleted my entire closet with a backup
This app deleted my closet AND THE BACKUPS TWICE. I have a huge closet and this is incredibly annoying and frustrating.
Useless after the latest update
They look away a number of features like a calendar view of your outfits and they no longer allow you to add items from websites.
The inability to post outfits for the day really makes this a pointless app.
I have reached out to the developer privately via email a week ago and they have not responded.
It was absolutely amazing and now I’m frustrated that I can’t even export out the data that I meticulously collected for the past n number of years.
Disappointment is an understatement.
The inability to post outfits for the day really makes this a pointless app.
I have reached out to the developer privately via email a week ago and they have not responded.
It was absolutely amazing and now I’m frustrated that I can’t even export out the data that I meticulously collected for the past n number of years.
Disappointment is an understatement.
Gone with no warning
My entire closet. Gone. All the data. Gone. No heads up from the devs. What is going on?
Years of data wiped
I had years of data and calendar records (and all of my clothes) wiped in the latest update. No response from the company.
Yikes
I took a month hiatus from the app due to moving and cycling in some new clothes into my closet. Came back to this update and oh boy the terrible changes were so apparent in the first few seconds alone. I’m baffled honestly. Hours wasted. Not sure I can go back to this app. Just a big yikes.
Completely deleted hours of work
The new update totally wiped out my account! Where is everything?! Log in screen does not work.
Update - if you log in using Gmail, you may be able to still see your closet if you use Chrome. I downloaded the pics of my items and printed the pages with details. Not sure what good it will do me without the app but at least I still have my wardrobe saved.
Update - if you log in using Gmail, you may be able to still see your closet if you use Chrome. I downloaded the pics of my items and printed the pages with details. Not sure what good it will do me without the app but at least I still have my wardrobe saved.
Keeps clearing data
This time I had to restore my purchase (which appears to work) but it won’t allow me to restore my backup. Does nothing when I click restore backup.
And since there is no where to ask for support the only way we can communicate is through these reviews. Please fix that because otherwise this is a pretty cool
App. But it takes a lot of work to set up and when the backup/sync fails it’s worthless.
And since there is no where to ask for support the only way we can communicate is through these reviews. Please fix that because otherwise this is a pretty cool
App. But it takes a lot of work to set up and when the backup/sync fails it’s worthless.
Latest update makes it unusable!
I used smart closet for years and the latest update is horrible! Categories no longer work or are accesible to filter items, and can’t filter items when adding looks to calendar either. Looking for a replacement app because this is no longer usable.
What happened
Latest update made the app completely unusable
Calendar feature now gone
I sincerely hope they bring back the calendar feature as that and the price per wear feature were the main reasons I used this app.
WTH
WHERE ARE ALL MY CLOTHES?? Yall updated the app and completely WIPED everything I had!?
everything gone
same as other reviewers- was using this for years, had premium subscription, after last update everything is gone
oh my god everything is gone
all of my data is gone. there was so much of it.
Calendar has disappeared
The update has deleted the calendar. The closet & looks still shows each piece, but the calendar feature is gone.
My data is all gone
This was my favorite app. I pay for the pro subscription and spent hours taking pictures of all my items. Now I log in to the app and my digital closet is completely WIPED OUT!! Unacceptable
Yikes. Mess
Ok I’m very confused about how this is a paid app. I’ve seen better “cut out” functionality in free photo editing apps not sure why this one is so bad.
Then the “rule” outfit adding makes no sense and doesn’t work. Clunky and useless. It’s like this app was created 10 years ago before apps got useful. It’s easier to just make your own look book in canva for free with way better tools
Then the “rule” outfit adding makes no sense and doesn’t work. Clunky and useless. It’s like this app was created 10 years ago before apps got useful. It’s easier to just make your own look book in canva for free with way better tools
The app deleted everything
all my clothes are gone in my original phone:) i even paid them before !!!.
deleted everything after a back up
This app had been good to me… I paid $9.99 to back up everything and it confirmed that it had and when I log out and log back in again everything is gone. WHY DID I PAY $10 FOR EVERYTHING TO BE LOST ANYWAYS!
I had lost my other phone and hadn’t backed it up and diligently recreated my ENTIRE closet just for it to be wiped by LOGGING OUT. At first I thought I had logged into the wrong account, but I can see my posts there like before, but now it lists that 0 items are backed up. I am so irate it’s insane. This app could be SO GOOD but it keeps messing up, it’s not as versatile, and I miss Polyvore. Wish I could get my money back because it didn’t even do what I paid for. Gosh
I had lost my other phone and hadn’t backed it up and diligently recreated my ENTIRE closet just for it to be wiped by LOGGING OUT. At first I thought I had logged into the wrong account, but I can see my posts there like before, but now it lists that 0 items are backed up. I am so irate it’s insane. This app could be SO GOOD but it keeps messing up, it’s not as versatile, and I miss Polyvore. Wish I could get my money back because it didn’t even do what I paid for. Gosh
Sync doesn’t work. Don’t waste your money.
I paid $10 for the pro version to backup and sync my closet so I could switch phones. It didn’t work, and the login feature is so broken. It’s really disappointing because I used and liked this app for a long time. I hope they fix these issues.
+ 16 more in the clipboard copy
Sentiment summary
85%
Positive (4-5★)
6%
Neutral (3★)
9%
Negative (1-2★)