Review Insights · App Store
Smart Home - Remote Control
LeoStudio Global · 5,592 ratings · ★ 4.5
4.5
★★★★★
5,592 ratings
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Top complaints - extracted from 94 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
24 negative reviews mention this · 26% of all complaints
★★★★★ "Must Purchase a Subscription. This app only works if you purchase a subscription. I tried reaching out to support and no response. I regret buying the thermostat. What a waste." - Gsheila
2
"work"
15 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. This app just doesn’t work and getting assistance is impossible" - konakathy1960
3
"device"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible!. My husband bought a smart bulb. Not do the directions in the pamphlet NOT match the app screen in any way, but I can’t figure out how to even add the bulb without paying for a subscription. I am in an endless loop where I try to add my de…" - wildrose1616
4
"scam"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Scam. This is not an app that will control your Honeywell SmartHome thermometer. I asked for a refund multiple times. They will not give it to me. They act like they don’t understand what I’m asking for. DON’T DOWNLOAD THIS APP." - VODthatsme
5
"free"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Predatory. This app is misleading. Pictures show Honeywell Home on the screen which led me to believe this was the appropriate Honeywell app. Of course I could not evaluate because they made me pay up front to even try and connect. Shame on me for doi…" - TMDax
6
"connect"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory. This app is misleading. Pictures show Honeywell Home on the screen which led me to believe this was the appropriate Honeywell app. Of course I could not evaluate because they made me pay up front to even try and connect. Shame on me for doi…" - TMDax
7
"thermostat"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Must Purchase a Subscription. This app only works if you purchase a subscription. I tried reaching out to support and no response. I regret buying the thermostat. What a waste." - Gsheila
8
"version"
10 negative reviews mention this · 11% of all complaints
★★★★★ "0 stars. Can’t do anything without paying $70 a yr for it tried to cancel and get a refund cause I found the actual free version and there’s no way to get your money back" - Benchbsbdbdbdh
📋 All 94 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
This app just doesn’t work and getting assistance is impossible
Set up
Was horrible and charged for nothing
Misleading
App has no actual usable features in their “Limited mode”. You must pay to get any functionality.
Predatory
This app is misleading. Pictures show Honeywell Home on the screen which led me to believe this was the appropriate Honeywell app. Of course I could not evaluate because they made me pay up front to even try and connect. Shame on me for doing so. This is not what I was looking for and I got duped by mimicry. I am out money. I should’ve known better when there was no free trial.
Must Purchase a Subscription
This app only works if you purchase a subscription. I tried reaching out to support and no response. I regret buying the thermostat. What a waste.
Rip Offs
Never again but or recommend your product or app
Stinks
Impossible to use. Sucks don’t waste your $$$
😡
Not user friendly
🚨READ🚨
I understand having to pay for an app, and that’s completely fine. However, I believe all apps should offer a free trial so users can determine whether the app is a good fit before committing financially. It’s frustrating to be required to pay before being able to see how the app functions or whether it meets our needs. I would highly recommend reconsidering this approach and offering a trial period, as it would create a much better experience for consumers and likely encourage more people to subscribe with confidence.
Horrible!
My husband bought a smart bulb. Not do the directions in the pamphlet NOT match the app screen in any way, but I can’t figure out how to even add the bulb without paying for a subscription. I am in an endless loop where I try to add my device only to be taken back to the screen asking me to pay. When I select to continue using only the basic function of the app, it goes right back to the pay screen as well. Horrible!! Do not buy this!!
Thief’s
They have horrible customer service. I’ve requested service twice with no response. They took my 60$ but can’t respond to my emails. I had to download another app that did help me with connectivity to my device because they won’t respond.
Can’t set up my Thermostat
Can’t connect the thermostat without a subscription. What’s the point of this app if I have to pay to add a device. That’s insane. Switching to Google cause this is insane.
Scam
This is not an app that will control your Honeywell SmartHome thermometer. I asked for a refund multiple times. They will not give it to me. They act like they don’t understand what I’m asking for. DON’T DOWNLOAD THIS APP.
Scam/ FRAUD
making me pay for a subscription that does NOT exist and it has been canceled for WEEKS why am I being charged weekly when the subscription is not active
Doesn’t program!
When I downloaded the App, I thought it would help with the programming of my new microwave/air fryer! Nope, doesn’t do that.
App not working correctly
Can’t get help or support when reaching out
Doesn’t work and no way to get subscription back
Just downloaded this app and had to buy a subscription to use it. The app isn’t compatible with my thermostats, and now there’s no way to get the refund back. Beware!
0 stars
Can’t do anything without paying $70 a yr for it tried to cancel and get a refund cause I found the actual free version and there’s no way to get your money back
App is a ripoff
Never connected to anything and zero customer support even after I paid
Worthless
Can’t do anything without a subscription
No customer service number
Call me back
Misleading
In order to use and or setup your door lock you must pay for a service 1st
Doesn’t work with my Honeywell thermostat
You have to sign up for their services BEFORE they determine if your system is compatible and they charge you almost twice what they promised. When it doesn’t work, there’s no way to get your money back - $100 plus dollars for nothing.
Awful
Install the lights, then be prepared to pay for a premium version of the app that still doesn’t work…
Charged me but wasn’t the right app! The Thermostat app is free!!
Charged me but wasn’t the right app! The Thermostat app is free!! Same name!! And they push the 59$ year one so I got taken for 59$
Camera just stopped working
Worked fine for a few weeks. Now can’t bring camera up even though it’s connected. Junk.
Support
No support when purchases in error
Scam
This is not the app you’re looking for. You’re most likely looking for SmartHome which is free. This app charges you $7 a week for basically nothing.
Buying 5 star reviews
Almost all the written reviews are dissatisfied. Makes me think if they’re almost a 5 star product why don’t people praise it more?
Piss poor management
Paid for an annual subscription and the device stopped working a week later can no longer access it from my phone after update and says . No purchase made or it has been expired wtf. The whole point was to be auto and access from mobile
Auto feeder
Goes offline all of the time if I use the limited version. Which makes it unreliable when I am out off town. Not worth the money.
Scam!
Makes you pay to (possibly) connect. Just names similar to trick you.
Subscription Required!
It will only work if you buy an exorbitantly priced subscription! Cheapest price is $59.99/year. Total waste of money and time.
Horable
Do not get this you haft to pay a weekly subscription for it to even work
Scam.
It’s not the real app… they’re just scamming you. Report the app and look for the smart home app.
Subscription
You have subscribe to add device to this app. Scam!
Doesn’t work
I can’t register or sign in.
Won’t work
Can’t get thermostat to connect keeps wanting to charge me. I don’t want to do several devices just my AC
Rip off
Do not pay for this stupid app
Terrible
Can’t use the app unless you pay to subscribe and super complicated
Junk
Total junk. Insane trying to get me to pay to connect my new smart life bulb
Upgrade new feature
So I don’t know if this app will work or not for my selected device and yet gotta pay for it regardless just to find it’s maybe not ? At list give 3 day trial period?!
Scam, overpriced BS
I am not paying $7 a week or $60 a year just for a thermostat…
poor
bad ethics
$60/year to use my lightbulbs??
It’s wild that you cannot access any of the smart features for very expensive light bulbs without paying $7/week or $60/year.
This app is a rip off
Do not sign up for this app until you’ve confirmed that you absolutely need it. They will take your money and there are no refunds.
Scam
Bought a home with Honeywell thermostat apparently I can’t link the thermostat because I have to pay for a subscription to do so. So dumb do not buy Honeywell just install nest much simpler and no dumb monthly fees. Paying to change your home’s temperature ridiculous
Unable to add device
Even with attempt to use limited version, there is an inability to add a device just keeps you in a loop of sending you back to the payment page. Worst product ever created
Nancy Reichenbecher
Cannot share app when going away. App is expensive
Pay
So after I spent all this money on appliances, etc., they want me to pay monthly or yearly subscriptions to manage those things that I’ve already paid for. No. No way.
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Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)