Review Insights · App Store
Smart Printer App・Scan iPrint
Muhammad Qasim Wali · 979 ratings · ★ 3.8
3.8
★★★★★
979 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
10 negative reviews mention this · 31% of all complaints
★★★★★ "Not printing. This printer goes down so often that I’m considering buying a different printer. Despite this being my second HP printer. Super frustrating." - sbdavel
2
"subscription"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Subscription scam. Downloaded the app. Would not let you use for free unless you signed up for a trial period. you also could not close the program because of the sign up pop up window. Deleted instantly." - tallyds123
3
"print"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Really freaking bad. It won’t let me print anything unless I upgrade to stupid premium, and I’m poor, so I can’t do that….. 💔💔💔💔" - ezzie🪽
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Really freaking bad
It won’t let me print anything unless I upgrade to stupid premium, and I’m poor, so I can’t do that….. 💔💔💔💔
Hate it
Have to pay to keep it going.
Subscription scam
Downloaded the app. Would not let you use for free unless you signed up for a trial period. you also could not close the program because of the sign up pop up window. Deleted instantly.
Scam
There is no “Set Up” and you are FORCED to subscribe to even try to set up a new computer.
Not printing
This printer goes down so often that I’m considering buying a different printer. Despite this being my second HP printer. Super frustrating.
Too Old
My printer stopped connecting to the wireless network so I plugged it in. It worked great for about 3 months and now has no network connection at all. Great support from nothing. Time to buy a new printer and this next one will probably not be an HP.
Don’t want
Need update
Scan from camera?
Terrible experience. I am looking to scan a document from the printer to my phone. Not from my phone to the printer
Worthless
My Mac studio will now not print to my HP Printer. What a fiasco.
Terrible
Spam
Horrible
App does not assist with setup
Unable to Use
This app is useless.
Thought the app was from HP didn’t realize it was a third party. I can not use it and want the subscription cancelled.
Thank you
Thought the app was from HP didn’t realize it was a third party. I can not use it and want the subscription cancelled.
Thank you
Worst printer ever
This constantly has to be deleted and re-added to your phone. They charge for supplies and never send them. And unless you update your credit card, they will block you from printing! Nothing on the Amazon description said that you have to continue a service. You basically never fully own the printer. You have to pay a monthly fee use it! Worst worst worst
Complicated
Difficult to install
Isabel
No me permite imprimir, no reconoce la impresora
Sucks
I bought a HP Desk jet 2825e printer for home use. It connected long enough to initiate instaink subscription, now I can’t connect to WiFi, can’t print anything!! Waste of time and money
Not sure
Not working
smart printer app.
what app. i can't get my printer to printl
Pain in the @ss
I’m just trying to add the app to my phone to print and scan instead of my laptop but it’s just a hassle. Why can’t you jackwagons just make it easier for the customer?!
Hp 5101
Ridiculously slow
I purchased this and it doesn’t connect to the printer.
There is no obvious way to cancel.
Another rip off!
Another rip off!
Very misleading!!
I thought this was a real HP app and upon downloading it offered a free trial which I expected and then was immediately Apple Pay alerted me that I was charged the 14.99+ taxes for the purchase. I went ahead and tried using the product and it’s very difficult to figure out. My printer is t set up to Wi-Fi and I was using this app to try to fix that problem only to be charged immediately and not after the 7 day trial. Now to figure out how to get a refund.
No
Hp sucks
Not user friendly
The setup is very difficult!! Ready to return the product..
I don’t use your ink!
Your company is the biggest ripoff, crooks there is in the world. I have my own ink cartridges that I bought, but today, I tried the HP smart app, as soon as I decided I didn’t want it anymore, HP has my printer in lockdown over a subscription or cartridge issue. Guess what?? I bought my cartridges from Walmart and I don’t need your Goddamn app. Start my printer again or I will never spend a dime on HP AGAIN!!
Misleading
Not from HP. Extremely misleading. Forces you into a subscription on signup. Deleted immediately.
Scam
Scammm
I can’t cancel my free trial
I can’t cancel my free trial
I don’t want a subscription
You’re trying to force me into a subscription I already cancelled.
DO NOT DOWNLOAD
Spam program that will lock.
Enraging waste
Total garbage don’t waste time on these money grubbing fools can’t make a basic app work and still try bilking more money, like holding your documents hostage
Not an HP app.
The name of this app is misleading. It is not from HP. You may just want the HP app which was recently renamed.
Sentiment summary
70%
Positive (4-5★)
3%
Neutral (3★)
27%
Negative (1-2★)