Review Insights · App Store
Smart Printer App & Scanner
On Hand Apps - FZCO · 81,553 ratings · ★ 4.5
4.5
★★★★★
81,553 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
38 negative reviews mention this · 58% of all complaints
★★★★★ "Printer. I have an HP desk, jet 2852 wireless and it is not connecting with this app so I will need a refund" - janet1229
2
"print"
29 negative reviews mention this · 44% of all complaints
★★★★★ "Connectivity Terrible. So many connectivity issues it is taking hours to print my documents due to troubleshooting." - lltmac
3
"work"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t work. Paid for it just to find out it didn’t work" - dieWfly
4
"doesn"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Print size. The app doesn’t have any option for different sizes, only plane sheet" - Mauricio 69
5
"does"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Print size. The app doesn’t have any option for different sizes, only plane sheet" - Mauricio 69
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Connectivity Terrible
So many connectivity issues it is taking hours to print my documents due to troubleshooting.
Won’t print
Have not been able to get anything to print - not worth $49/year - I don’t understand why Apple charges you to print documents. Just another why to get in your pocket
Print size
The app doesn’t have any option for different sizes, only plane sheet
Print page is blank
Black cartridge is not operating.
NOT FREE - $50/yr so worthless in that regard.
As above though I’ll give it these props - GUI is much better than other apps I looked at and it didn’t require me to waste paper to find out that it was a pay to play app. Should have that info front and center though on its app explanation so people wouldn’t have to waste their time to find this out. For that reason 1* - fool me once shame on you and all…
Printer
I have an HP desk, jet 2852 wireless and it is not connecting with this app so I will need a refund
Suzie Purdy
It didn’t print
Your test or mine how do I cancel?
Your test or mine how do I cancel?
Human Being
HP! Begging for money. I didn’t consent to purchase anything for a trial or longer period. I just need to print on the printer that is paid for. I detest corporations that beg for money at each exchange…like when merely downloading a wifi printer app!!!!
OMG! No words!!!
Very complicated printer to set up!!!! Need an app called Air Print; of which there are many!!! I just wanted a printer and I’ve owned this junk for 7 months waiting for enough time to set up!!! I’ve seen a couple on NextDoor for sale! I get it!!!
Confusing set up
Every printer in this day and age is a breeze to set up… Not so with this one. I love that it’s tankless and eco-friendly, but the software that I had to download to make everything compatible was not self-explanatory, was actually really confusing, and it’s now always hit or miss as to whether or not I can wirelessly print from my iPhone or my laptop. And of course, the Amazon window of return has closed.
Doesn’t work
Paid for it just to find out it didn’t work
Smart Printer App & Scanner, I need to cancel it & don’t even know how to!!!!!
Won’t print at all!!!!
Hp Envy 5660
I changed the cartridges in this printer and now it will not work. It says contact HP Inc. I already did that. I already have new ink, but it will not print..
I have a 5101
I can’t get 5100 series off . I have 5101
Stupid printer
Can’t keep it on, hard to get online, a constant pain!
Just don’t work
Extreme complicated
No, the helpful
Trying to set up my printer, but you guys keep asking for money that’s not good customer service
Horrible
Don’t buy this printer
Never Again…HP
This printer doesn’t know when it has paper or not…I am up and down, back and forth, pushing the button, on and on and on. You know the old saying, “ Be careful what you ask for…”. You asked for feedback. Now you have it!
Can not print Photo of Ssa Statement
iphone does not find printer
Printing from phone..
So far, have been mostly unable to print from my phone. That is what I bought it for and so far, only works occasionally. Very frustrating!!
Set up
Having such a hard time setting this one up. Ended up with three apps and still cannot get it to print. Says the printer is there, but when I hit print it keeps saying no printer found. Not sure now which app to use or what to do. Why is this so complicated. It was easy before
Printer HP4650
Since I changed Internet providers I can’t print. So I’m not happy. Last resort call Geek squad at Best Buy 🤢
Sad printer
So temperamental that 90% of the time it doesn’t ever even print it’s a pain in the butt and I am so sorry I ever purchased this stupid thing!!
STAY AWAY FROM
Not only will the app not work and not connect to ANY hp you have if you cancel their free trial they will still charge you!!!!!
Photo
Not working
HP Printer
When I try to print I get the error message or printer busy message.
Jeff Riemenschneider
I have been using this app for over 3 years. After last update now they want me to pay to use MY printer!!!
Thieves!!! How can they get away with this?!?
HP… NEVER AGAIN!!!
Thieves!!! How can they get away with this?!?
HP… NEVER AGAIN!!!
???
I chi. Ink-C’s (4ea) ….It PRONTED A BLANK PAGE ??? Why, I am VIP -L-Blind… I Followed All Prompts…still nothing !?!?
Doesn’t Work
Unable to print directly from recipe!!!!
Disappointed!!! What a racket!
I shouldn’t have to pay for an app after paying for a printer. The printer should just work. This should have been disclosed!
Unfairly 3 days free trial.
This App charging me $10 for 3days trial. If you have another option please skip this application.
Not good
Doesn’t work. Can’t find printer. Wheel spins around looking for the printer which is online and on same wifi as device. Ugh.
DOES NOT WORK!!!
This app doesn’t print anything
Won’t print
Tried multiple times will not print
Terrible
Been trying to get it to work for 4 days. Says no printer found. Bluetooth says it’s ready
How bad can it get.
Printer does not automatcally start when accessed and then contacted be contacted to print a document.
Rip off
I am retired and no longer need the 50 page minimum copies. I often don’t need any. When I cancelled my account, my printer literally shut down! I paid for the printer and I refuse to pay again monthly for services I don’t need! I will NEVER again by anything manufactured by HP!
Did not print
☹️
Never HP AGAIN
This is disappointing because HP decides whether you can use your printer by forcing you on their “ink program.” If you cancel the program because it’s not cost effective they make it frustrating to use the printer until finally you just can’t - nothing makes my blood boil more than being controlled by corporate America. I hope President Trump is successful in ending political and corporate corruption. I found the printer for $100 about 5 years ago thinking “too good to be true.” I now know anything that seems too good to be true probably isn’t true. There’s always a HIDDEN AGENDA.
Horible
It makes you pay to print things but literally you payed almost 200$ for this and you have to pay to print photos?. Do not recommend
Ridiculous
This app was unable to do all of the features it advertised. They charged me $50 and refused to refund me. I never even used this garbage app.
Worst ever!
Impossible to use, poor instructions, everything that could go wrong has gone wrong.
won’t print right most of the time
I’ve had HP printers for most of 20 years and this is the worst printer I’ve ever owned. Would have stuck with Brother! This printer doesn’t print more than half the time. It’s takes three or four tries to get a sheet and then when it does print the stupid thing prints blotchy pages wasting my ink and paper
HP poor
HP Smart Tank -this device and the hardware is incredibly complex to use. There is no benefit to the complexity. HP has built into it other than for them to try to sell your services for things such as ink. I highly recommend that you not purchase this printer.
Alert--UNRESOLVED CANCELLATION
UNCLEAR SUBSCRIPTION. UN-ETHICAL . NOT ISSUED REFUND FOR ACCIDENTAL SUBSCRIPTION
Free?
Says it's a free app for a monthly or yearly fee?
Problem finding HP Laserjet
Despite many attempts my HP Laserjet does not show up when trying to print.
HP office jet pro 8620
Will not even print test page for HP office-jet 8620
Problems
It is extremely difficult to sign in. Every time you have to enter all information and reinstall the printer.
+ 16 more in the clipboard copy
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)