Review Insights · App Store
Sole Retriever - Sneakers
Sole Retriever · 5,046 ratings · ★ 4.8
4.8
★★★★★
5,046 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
8 negative reviews mention this · 32% of all complaints
★★★★★ "Can’t log in. Paying for a subscription and now I can’t log into with my phone number or email. Seeing multiple people having issues with this online but no one is addressing the issue." - DJCwells
2
"raffles"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Paywall. It would be a good app. But it’s super behind a paywall to enter any raffles or look at to see what stores drop them." - Itsfiascoyo
3
"drop"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Paywall. It would be a good app. But it’s super behind a paywall to enter any raffles or look at to see what stores drop them." - Itsfiascoyo
4
"know"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. You can’t even view the app without committing your CC. So, if you want to know what you’re getting into for $15/month, you can’t! Most of these apps just parse info from sources you’re probably already using. If they had a good product th…" - bryan w. mi
5
"worth"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Not worth cost. Just cannot find any value outside release dates and raffle info. The restock notifications are more annoying than helpful. The ability to only mute 60 words is not near enough for my interests. Very slow restock notifications or completely…" - aggrogasm
6
"notifications"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Not worth cost. Just cannot find any value outside release dates and raffle info. The restock notifications are more annoying than helpful. The ability to only mute 60 words is not near enough for my interests. Very slow restock notifications or completely…" - aggrogasm
7
"basic"
4 negative reviews mention this · 16% of all complaints
★★★★★ "NOT WORTH A PENNY. DONT DOWNLOAD AND DEFINITELY DONT PAY MONEY FOR THIS APP!!! Whoever decided to drop alerts from the basic plan has zero business sense. This move will kill an app that was already on life support." - tsaintc76
8
"paid"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Glorified drop calendar. Literally the only reliable use for this app is the drop calendar. The stock count is always incorrect, showing shoes as in stock when they actually aren’t. The raffle feature is rather useless as it only shows you which raffles are availab…" - m. selam
9
"paying"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t log in. Paying for a subscription and now I can’t log into with my phone number or email. Seeing multiple people having issues with this online but no one is addressing the issue." - DJCwells
10
"into"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t log in. Paying for a subscription and now I can’t log into with my phone number or email. Seeing multiple people having issues with this online but no one is addressing the issue." - DJCwells
11
"having"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t log in. Paying for a subscription and now I can’t log into with my phone number or email. Seeing multiple people having issues with this online but no one is addressing the issue." - DJCwells
12
"thing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not work paying for. This app is trash won’t win any raffles and the only thing you can buy is things that don’t sell out . Half the pages don’t even give you access" - huthfdvbhdvn
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Paywall
It would be a good app. But it’s super behind a paywall to enter any raffles or look at to see what stores drop them.
Can’t log in
Paying for a subscription and now I can’t log into with my phone number or email. Seeing multiple people having issues with this online but no one is addressing the issue.
Not work paying for
This app is trash won’t win any raffles and the only thing you can buy is things that don’t sell out . Half the pages don’t even give you access
Hey gang,
Hey gang.
Terrible
You can’t even view the app without committing your CC. So, if you want to know what you’re getting into for $15/month, you can’t! Most of these apps just parse info from sources you’re probably already using. If they had a good product they would let you use it and then sign up. Otherwise, set up a google alert and you’ll save yourself the money.
I hate apps who make you commit before you even see the product…. And no, cancelling your sub in 30 days is not the same. The consumer should have to opt-in, not have to opt- out of being charged. Companies like rocket money have created whole businesses on this scam.
I hate apps who make you commit before you even see the product…. And no, cancelling your sub in 30 days is not the same. The consumer should have to opt-in, not have to opt- out of being charged. Companies like rocket money have created whole businesses on this scam.
Pay wall
I only downloaded this to know about restocks but that feature is behind paywall smh
Subscription Keeps Resetting
Though the app/service provides a lot of features for a subscription, it doesn’t matter when my subscription keeps resetting after I close the app. This means I don’t get any notifications for drops and restocks until I open up the app again and choose “Restore Purchase” in the settings. Unless this gets fixed, there is no point in paying for a subscription.
NOT WORTH A PENNY
DONT DOWNLOAD AND DEFINITELY DONT PAY MONEY FOR THIS APP!!! Whoever decided to drop alerts from the basic plan has zero business sense. This move will kill an app that was already on life support.
Never Won
This app is A SCAM. Every time he gives a notification. The product is never there. If it’s an EXCLUSIVE. YOU’LL NEVER WIN…
Good, but having issues
Anytime I attempt to get notifications for certain drops it's not allowing me to do it. The whole point of the app is to wanna know when shock drops occur, but not allowing it.
Trash app/ subscriptions
The app is pointless. Gives you basic info on drops that any social media page can give you. Not worth any subscription
Gotta pay
Brain rot app I just want Kobe’s I’m not a reselling liberal
Couldn’t get ahold of customer service
I had a question regarding the kicksmas giveaway because one of the winners was my name but i didn’t get any notification about it, so i reached out to the to the support team at least 4 different times asking about it and still never got anything back from them. I think it’s a bit disappointing because i pay a monthly subscription to use the app and I can’t even get good customer support
Not really what I expected
Not really worth it they don’t help you with super hype releases just the general release stuff I rather stick to j23 app way better and I cop more on that app
App unusable
Ive been trying to use this app for a couple of weeks now and I cant even get past the login screen. I have a paid subscription and everything!!
Unable to cancel
Unable to cancel 15 a month
Do not purchase
Do not purchase
Information Only
Got the app thinking it would improve my odds of winning some of these raffles having more entries. No luck yet. Been a source of information to this point and don’t feel that warrants a fee.
Paid??
See look I like the idea of this or whatever, but the only way to use this is by a PAID membership. There isn’t even some type of free basic package, and on top of that the memberships are expensive. Stop advertising this as free if it isn’t.
Cool but way too expensive
This monthly subscription thing is horrendous, I understand you get what you pay for but I’d be more inclined to pay $3-$4 a month for the basic and $8 for the “PRO”. I’ve tried it out for a month in the past and I truly wasn’t impressed for what the pro membership had to offer. Hopefully they do better and start actually looking out for the community and just up charge the people that select the “reseller” tab.
Stopped receiving notifications
After my trial period ended i went for the Pro subscription and after the first payment it suddenly stopped receiving notifications for all things offered by the app
Waste of time
Don’t get waste of storage
Quality app and very noob friendly
I’m late getting into sneakers at 30, so I needed a user friendly but effective app to show me what’s out there and help me keep up with things I like.
I stumbled on to sole retriever by complete accident but it serves all my needs. I can jump in and see what’s dropping today or this week, l can get updates about raffles or restocks, and I can look at where a shoe is in stock inc sites stock X, Finish line, GOAT, and see prices all in the app.
I copped my first pair of dunks last week thanks to a notification from the app letting me know it was about to drop. My first W!
My only criticism is although it’s easy to bypass the waitlist/ referral system (I just didn’t do anything) it initially turned me off thinking the app was going to be a waste of time unless I paid into it but happen to report I haven’t paid a dime. If I hadn’t been set , I’d likely deleted before I even tried it.
I stumbled on to sole retriever by complete accident but it serves all my needs. I can jump in and see what’s dropping today or this week, l can get updates about raffles or restocks, and I can look at where a shoe is in stock inc sites stock X, Finish line, GOAT, and see prices all in the app.
I copped my first pair of dunks last week thanks to a notification from the app letting me know it was about to drop. My first W!
My only criticism is although it’s easy to bypass the waitlist/ referral system (I just didn’t do anything) it initially turned me off thinking the app was going to be a waste of time unless I paid into it but happen to report I haven’t paid a dime. If I hadn’t been set , I’d likely deleted before I even tried it.
Dumb
Literally makes you wait to use the app would take years to get in makes you do a referral thing like that’s stupid Temu stuff
Not worth cost
Just cannot find any value outside release dates and raffle info. The restock notifications are more annoying than helpful. The ability to only mute 60 words is not near enough for my interests. Very slow restock notifications or completely missing them. For general restock info, it does have value; but don’t bank on it for very hard to get items. Shouldn’t have SoleLinks giving me Metallic 5’s notifications and none from SR. This app has value but not near the current monthly asking price. I’ll just scroll Twitter and save some capital.
Glorified drop calendar
Literally the only reliable use for this app is the drop calendar. The stock count is always incorrect, showing shoes as in stock when they actually aren’t. The raffle feature is rather useless as it only shows you which raffles are available it does NOT fill them out for you. This would all be fine if this were a free app, but with this being a paid SUBSCRIPTION based service!? It’s borderline a scam.
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)