Review Insights · App Store
Sparkasse Ihre mobile Filiale
Star Finanz GmbH · 16,332 ratings · ★ 4.7
4.7
★★★★★
16,332 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Go to a different bank. Fire the idiots who designed this app. Have you no standards? GOD. how does anything ever get accomplished in this country with such incompetence you’re the WORST" - havesomestandards
2
"banking"
10 negative reviews mention this · 21% of all complaints
★★★★★ "This app never works.. This is my only banking app that always has problems. Sparkasse needs to invest in a new online banking tool." - Tim of Timmendorf
3
"update"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Broken update. Can’t send money." - Sudden123456789
4
"account"
7 negative reviews mention this · 15% of all complaints
★★★★★ "never updates. still waiting for the app to update my account balance since beginning of august. i have lost money several times because of misleading old balances. this is completely ridiculous" - Dondi77!
5
"iphone"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Banking needs updating. The crdit card wallet app for iphone does not work with many merchants, I still have to carry the card. My other banks have no problem with 99% of the merchants." - 1gwdcegve
6
"work"
7 negative reviews mention this · 15% of all complaints
★★★★★ "This app never works.. This is my only banking app that always has problems. Sparkasse needs to invest in a new online banking tool." - Tim of Timmendorf
7
"sparkasse"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app never works.. This is my only banking app that always has problems. Sparkasse needs to invest in a new online banking tool." - Tim of Timmendorf
8
"online"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app never works.. This is my only banking app that always has problems. Sparkasse needs to invest in a new online banking tool." - Tim of Timmendorf
9
"konto"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Zu langsam. Dauert ewig nachzuschauen wie viel man im konto hat es glitched immer wieder" - people do things
10
"nicht"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Digitalisierung vom Schlechtesten. Ich versuche seit Juli Geld von meinem Konto auf ein Konto in den USA zu ueberweisen. Von ca. 15-20 Versuchen haben lediglich drei funktioniert. Das Schlimmste jst, dass bei der KSK niemand Bescheid weiss. Die Standardantwort ist, dass ich …" - Nulm
11
"since"
5 negative reviews mention this · 10% of all complaints
★★★★★ "never updates. still waiting for the app to update my account balance since beginning of august. i have lost money several times because of misleading old balances. this is completely ridiculous" - Dondi77!
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Go to a different bank
Fire the idiots who designed this app. Have you no standards? GOD. how does anything ever get accomplished in this country with such incompetence you’re the WORST
App
Diese App ist genauso beschissen wie die Bank.
Can’t be opened as it crashes
When I try to open the app, it directly crashes after entering the app password.
Digitalisierung vom Schlechtesten
Ich versuche seit Juli Geld von meinem Konto auf ein Konto in den USA zu ueberweisen. Von ca. 15-20 Versuchen haben lediglich drei funktioniert. Das Schlimmste jst, dass bei der KSK niemand Bescheid weiss. Die Standardantwort ist, dass ich halt alles richtig machen muss, und ich solle es doch einfach nochmals versuchen! Wenn es dann wieder nicht klappt, dann wird man mit dem Gefuehl ein Problemkunde zu sein an einen anderen Bankabgstellten verwiesen. Obwohl die Bank auch alternative Ueberweisungsmoeglichkeiten haette, wird dies trotz direkter Nachfrage ueberhoert und vermieden.
Broken update
Can’t send money.
never updates
still waiting for the app to update my account balance since beginning of august. i have lost money several times because of misleading old balances. this is completely ridiculous
This app never works.
This is my only banking app that always has problems. Sparkasse needs to invest in a new online banking tool.
Haspa App and push tan
Terrible system not user friendly and way to complicated
EOF on iOS 15?
It's not acceptable to push customers to get a new phone while they don't need one just to be able to continue having access to their bank account!
Almost no excuse is acceptable since there are tones of banking and broker apps still supporting iOS 15 out there!
Btw, it's a banking service which bank is also charging customers for, stopping support for some devices cold turkey is not nice! There should have been some notice and clarity about the decision.
Almost no excuse is acceptable since there are tones of banking and broker apps still supporting iOS 15 out there!
Btw, it's a banking service which bank is also charging customers for, stopping support for some devices cold turkey is not nice! There should have been some notice and clarity about the decision.
Falscher Kontostand
Achtung: es kann vorkommen, dass ein falscher Kontostand angezeigt wird. Das ist für mich absolut inakzeptabel und steht im völligen Widerspruch zum Sinn dieser App, die damit beworben wird, dass man jederzeit sein Konto im Blick haben könne.
App stopped working abroad
The app has suddenly stopped working with the update forcing use of financial planner; the update never completes and the app cannot be accessed anymore. Terrible quality assurance
Karte Aktualisieren nicht möglich
Your message from 23.8.2024 states I need to reenter my debit card into the Apple wallet.
I tried and first time it came back with a problem in the very last step. Try later.
Second time at the last step it says the card is already in the wallet. So you didn’t remove it as stated in the message?
I will try and use it tomorrow before leaving on vacation and see if it works.
Is there no longer customer support in Simmern?
You give a number in Stuttgart in your message?
Joel
I tried and first time it came back with a problem in the very last step. Try later.
Second time at the last step it says the card is already in the wallet. So you didn’t remove it as stated in the message?
I will try and use it tomorrow before leaving on vacation and see if it works.
Is there no longer customer support in Simmern?
You give a number in Stuttgart in your message?
Joel
the worst bank I've ever used
I'm not an old grandmother and I know my phones very well, but the application is made in such a way that to perform a simple action you are constantly thrown out of the application and you have to go and look for a piece of paper with your Anmeldenname to enter it once again, I have two-factor protection when logging in and when making transfers together with Face ID, why do I have to enter it every time to change my limit on transfers, technical support is the same, the answer to any question is always the same, "here is the number call there, I can not help you with this" even to ask how I can change my limit on transfers answered incorrectly! They mixed up the names of the buttons and where to press to open the menu to change the limit, I had to look for help on the internet, youtube.
why can't you change the daily/monthly limit for online payments in the app itself and in a few clicks?, or at least in a few tens of clicks.
why can't you change the daily/monthly limit for online payments in the app itself and in a few clicks?, or at least in a few tens of clicks.
Inbox
Seit Monaten können wir nichts in der Inbox lesen. Bitte keine Korrespondenz senden. Und auch keine Portokosten berechnen.
Mit freundlichen Grüßen
Mit freundlichen Grüßen
Cumbersome and Annoying
This is probably not just an issue with Sparkasse tbh, but more than likely any German bank after spending a lifetime banking on the US. Needing two separate apps, not being able to set up online banking without using both mail and an app, apps only available in one language… the list of shortcomings seems never ending.
Florian
Not good
Banking needs updating
The crdit card wallet app for iphone does not work with many merchants, I still have to carry the card. My other banks have no problem with 99% of the merchants.
Shameful
Just use any other banking service
Sparkasse
Worst banking app I’ve ever dealt with. App is extremely user-UNfriendly. No idea how PushTan is supposed to work. After 2 unsuccessful attempts to transfer funds, account access is denied. After multiple emails, I’m told until I sent my signature to Germany via snail mail, account remains inaccessible. Ridiculous.
All my US banking apps have security questions to resolve entry errors. Never once did I have to march myself to the brick & mortar bank to show my signature.
Sparkasse:
Get with the program, update your Stone Age app, and don’t ask for your customer signature in the mail (still thinking this must be a joke; as if the mail was safe!)
All my US banking apps have security questions to resolve entry errors. Never once did I have to march myself to the brick & mortar bank to show my signature.
Sparkasse:
Get with the program, update your Stone Age app, and don’t ask for your customer signature in the mail (still thinking this must be a joke; as if the mail was safe!)
Simply doesn’t work
Poorly designed app which rarely allows me to login. 0 stars
Schlecht fur auslanders
Please localize your app. You are a bank. You have the resources to hire a localization specialist. There is absolutely no excuse for not providing language specific options other than utter laziness or total disregard for your auslander customers. Bitte.
Horrible
This is the worst banking app I have used and I have several different banks across the world. #Trash
Probleme mit online Überweisungen
Ich habe in der letzten Zeit immer wieder Probleme mit den online Überweisungen von meinem Konto auf schon bekannte Konten in Deutschland.
So hatte ich soeben versucht eine Überweisung von 200 Euro auf das schon bekannte Konto von Timo Schmidt zu überweisen und bei der Bestätigung ging es nicht mehr weiter! Ich konnte also den Betrag nicht bestätigen.
Nun weiß ich nicht ob vielleicht doch die Überweisung durchgeführt wurde oder nicht?
Bitte um Überprüfung.
Ansonsten gefällt mir Ihr System, es muss nur immer funktionieren und nicht mit Unterbrechungen.
Gruß, Sylvester Schmidt
So hatte ich soeben versucht eine Überweisung von 200 Euro auf das schon bekannte Konto von Timo Schmidt zu überweisen und bei der Bestätigung ging es nicht mehr weiter! Ich konnte also den Betrag nicht bestätigen.
Nun weiß ich nicht ob vielleicht doch die Überweisung durchgeführt wurde oder nicht?
Bitte um Überprüfung.
Ansonsten gefällt mir Ihr System, es muss nur immer funktionieren und nicht mit Unterbrechungen.
Gruß, Sylvester Schmidt
Easy!!!
Endlich keine Passwörter. Ein Klick zum Überblick. Easy. Danach wird es schwierig und verkorkst. Deswegen gibt es Wise. Ein Segen.
App
Einfach nur schrecklich kompliziert!!!!!!!!
Müll
Diese Anwendung ist absoluter Müll und viel zu kompliziert. Wieso reicht mein Login und Passwort für mein Sparkasse Konto nicht aus, um den gesamten Setup Prozess zu durchlaufen. Die Sparkasse und ihr drittklassiger Dienstleister brauchen stattdessen mindestens 10 mal so viele Schritte.
Horrific user experience.
Gross
A shame to banking apps.
Is there an Apple award for worst banking app? This app is bureaucratic and bizarre, instead of accessing my account when I login it makes me add it manually. Design is outdated, features are hidden and you simply can’t perform most simple banking operations.
Sparkasse should be ashamed for their awful digital services.
Sparkasse should be ashamed for their awful digital services.
Very bad service
Horrible and awful service . Not to recommend
Review
The app is very slow lots of errors occured while opening the app
English
Put it all in English please
Won’t work
Since they updated I cannot access the app. It is now useless for me.
Serious issues with latest app
Since they updated the app the past two weeks, my app will not refresh my bank account.
Setting up
It is working without any problems after you set it up but the setting up is a really hard, annoying and bad thing
In my case it was really hard and it took very long about 4 months
Even if I was in the United States but I did it with help from German friends so they never needed to send something over to th US
In my case it was really hard and it took very long about 4 months
Even if I was in the United States but I did it with help from German friends so they never needed to send something over to th US
Kein FaceID mehr nach Update
Ein Stern da nach dem Update die Funktion FaceID entfallen ist. Ein Rückschritt der App
does not work on my iphone xs max
needs update
Not working on iPhone Xs
Sadly this app is not working on iPhone Xs. Surprisingly Sparkasse is very slow in updating their app.
Constantly crashing on iPhone XS
App stürzt auf iPhone XS permanent im Startzyclus ab und schließt. PushTAN verhielt sich ebenso bis zum Update am 25.09.18.
Bitte auch fuer diese App ein Update bereitstellen. Deinstallieren und erneute Installation zeigen das gleiche Verhalten.
Bitte auch fuer diese App ein Update bereitstellen. Deinstallieren und erneute Installation zeigen das gleiche Verhalten.
Crashes on load iOS12
The app crashes during startup on iOS 12 with iPhone X.
Doesn’t work on iphone
Crash on iPhone x, fix it
Online banking
it was downloaded on Iphone but i can't use online banking. its Empty n couldn't click Terminüberweisung.
Plz check this n fix it.
I dont have reason, if cannot use banking on Mobile.
Thank you
Plz check this n fix it.
I dont have reason, if cannot use banking on Mobile.
Thank you
Anti- user friendly
Probably the worst banking app ever. You have to 1. down load the tan app too 2. Make a password 3. go to the local branch ask for a Qr code that is mailed to you. 4. wait 2 weeks then enter the password from step 2. 5. Scan Qr code. Sign up for online banking with different passwords (go back to the bank and wait for mail again.) 6. get tan texted to your phone. 7. Open app open the tan-app, open online banking. Enter passwords incorrectly and start over. This is an abomination of convenience
Does not work after update
Since the update to 3.0, the app is broken. I just get security and certificate errors.
Zu langsam
Dauert ewig nachzuschauen wie viel man im konto hat es glitched immer wieder
Application Translation Functionality
Bank while opening the account told me that the app will be in English, but the notifications and drill down in the application are not translated in English. That makes this application frustrating.
Unübersichtlich und unhandlich
Die ganze Struktur der Website ist unübersichtlich. Ich finde es unnötig schwierig Information und Funktionen zu finden. Die Suchfunktion hilft nicht viel. Namen von Funktionen sind oft anders als sie in einzelnen Seiten der Website genannt werden.
Ich kann die Nachrichten Funktion hier nicht finden.
App und Website bedürfen der kompletten Überarbeitung mit Ziel der Nutzerfreundlichkeit.
Ich kann die Nachrichten Funktion hier nicht finden.
App und Website bedürfen der kompletten Überarbeitung mit Ziel der Nutzerfreundlichkeit.
Review
No comprehensive detail page. Very slow response to account activity. In all, this is a cumbersome and ineffective application.
Not working on first try
Tried to set it up and not working
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)