Review Insights · App Store
Spectrum SportsNet: Live Games
Charter Communications · 8,519 ratings · ★ 4.7
4.7
★★★★★
8,519 ratings
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Top complaints - extracted from 81 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
23 negative reviews mention this · 28% of all complaints
★★★★★ "Can No Longer Log In. I used to really enjoy this app. I particularly used it when I was away from home. So I could watch the game or I could watch pre-and post game shows whatever. All of a sudden it started giving me an error message that it couldn’t play cont…" - TDRock
2
"airplay"
22 negative reviews mention this · 27% of all complaints
★★★★★ "Cast issue. Cant google cast to tv just a black screen. Only plays when on mobile not cast/airplay" - Bruce da Dog
3
"work"
21 negative reviews mention this · 26% of all complaints
★★★★★ "Can No Longer Log In. I used to really enjoy this app. I particularly used it when I was away from home. So I could watch the game or I could watch pre-and post game shows whatever. All of a sudden it started giving me an error message that it couldn’t play cont…" - TDRock
4
"sign"
19 negative reviews mention this · 23% of all complaints
★★★★★ "Can’t sign in. Had no problems but it’s been glitching lately and now I’m signed out and can’t sign in. Fix it" - htkfkckedkjckrkssoowa
5
"games"
16 negative reviews mention this · 20% of all complaints
★★★★★ "Dumbfounded. Literally cannot fathom how this network scored rights to broadcast local Laker games, but cannot create an app that works. The sign on process is absolute garbage and half the times I can’t even watch the game on the road because the login…" - Bison280
6
"spectrum"
14 negative reviews mention this · 17% of all complaints
★★★★★ "Spectrum does work. It won’t allow me to log in" - Johnboi87813
7
"doesn"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Can No Longer Log In. I used to really enjoy this app. I particularly used it when I was away from home. So I could watch the game or I could watch pre-and post game shows whatever. All of a sudden it started giving me an error message that it couldn’t play cont…" - TDRock
8
"does"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Can No Longer Log In. I used to really enjoy this app. I particularly used it when I was away from home. So I could watch the game or I could watch pre-and post game shows whatever. All of a sudden it started giving me an error message that it couldn’t play cont…" - TDRock
9
"login"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Can No Longer Log In. I used to really enjoy this app. I particularly used it when I was away from home. So I could watch the game or I could watch pre-and post game shows whatever. All of a sudden it started giving me an error message that it couldn’t play cont…" - TDRock
10
"works"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Dumbfounded. Literally cannot fathom how this network scored rights to broadcast local Laker games, but cannot create an app that works. The sign on process is absolute garbage and half the times I can’t even watch the game on the road because the login…" - Bison280
11
"doesn work"
10 negative reviews mention this · 12% of all complaints
12
"able"
9 negative reviews mention this · 11% of all complaints
★★★★★ "No Mobile. If you travel and want to watch a game it’s not available. What’s the point of a MOBILE APP if you can’t watch your favorite team when you are out of town" - Edgar1LA
📋 All 81 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Never opens/always crashes/always freezes
I never write reviews but this app is horrible. Takes several attempts to open typically because it says im not authorized, crashes often, and freezes just as often.
No Mobile
If you travel and want to watch a game it’s not available. What’s the point of a MOBILE APP if you can’t watch your favorite team when you are out of town
Can’t sign in
Had no problems but it’s been glitching lately and now I’m signed out and can’t sign in. Fix it
No idea how this app has close to 5 star rating
Can’t even sign in. I’m trying to give them my money and they can’t even take it. Embarrassing business practices
Hate
It’s been weeks! Won’t let me log in!!!!
Can’t sign in
Can’t even sign in to app to use. App is useless
Dumbfounded
Literally cannot fathom how this network scored rights to broadcast local Laker games, but cannot create an app that works. The sign on process is absolute garbage and half the times I can’t even watch the game on the road because the login buttons don’t register. Fix your app.
Spectrum does work
It won’t allow me to log in
App does not work
If you are a Spectrum user, the app will not work for you. When I select the login option, nothing happens and I cannot access any of the videos or streaming options. Right now this app is useless.
Can’t sign in
Sign in option isn’t working
Can't even Sign In
It's been over a year now and there has been a bug to "Sign In" into the app just to watch blocked content, such as Live games. Horrible app; clearly no one is managing it or maintaining it.
Cast issue
Cant google cast to tv just a black screen. Only plays when on mobile not cast/airplay
AirPlay
Fix airplay please. It does not work when I try to screen share
Doesnt give me content I paid for
I signed up for the Lakers package. They gave me the Dodgers. Customer service has no idea how to help and tried to claim this isn’t app.
Worst app ever?
Nothing works, nothing loads, you can sign out! But you can’t sign back in. Website is useless, app is useless. Can’t watch anything without “credentials lost”
Sign in issue
I used this app in the 2024 dodger season and it worked great, however coming into the 2025 season im not able to see the games because it doesnt let me sign in. I tap the sign in button and no pop up comes up in either the button in the home page or the sign up button in the settings.
Broken AirPlay
Not sure if my last review posted so I’m posting AGAIN! the casting/airplay option no longer works! Please fix this!
Live Games are 2-3 days old. Not live.
This is so ridiculous. The “live” games are from 2 or 3 days ago. The dumbest thing Ive ever seen a sports app do.
AirPlay doesn’t work anymore
Have reset my TV and phone several times. No longer works
Why take away AirPlay?
Use to stream to my tv when home but no longer. Thanks Spectrum, great choice.
A buggy app
When it asks for TV providers it has an option for more and when you click it it just sends you back to the normal screen. Such a buggy and broken app. Please fix that and then I’ll reinstall the app.
No AirPlay???
What’s the point of having spectrum to watch laker games if I can’t stream on my TV???
Chromecast
I’m not sure why you guys can’t figure out how to get chrome cast to work properly. Ridiculous.
horrible app
This application has always been a horrible. I loathed the day the Lakers signed a deal with this company because the games have been so difficult to watch since day one. It is the lowest tier of sports apps. I miss the Fox Sports days of the Lakers still..
Please Fix Airplay
Airplay used to work fine now will not work
No casting
App won’t show devices on the same network to cast to. Shows offline when device is connected to the internet. Not sure how this app has so many stars.
Never works! iPhone 15 Pro User
The worst app ever.
Does not work
This app does not properly cast to my TV but every other app does with no trouble. I have to use my computer to cast the games using spectrum. Terrible app
Terrible service
Too expensive for the quality of the app
Unusable
Still can’t login for over a year now
Why do I have to log into the app so frequently?
Every few times I open this app it asks me to login. Why does Spectrum not remember my login info?
Live screen mirror broken
Haven’t been able to watch a live Lakers game playing on my tv from my phone since a previous update.
Can’t sign in & can’t AirPlay like before.
Pathetic!
Airplay is broken
Airplay doesn’t work on all 4 of my tvs
AirPlay not working as intended
Whether it’s a bug or just an oversight, as soon as i put AirPlay in the SportsNet App the video wont show on my tv.
I have a newer Roku tv so it’s a massive letdown that the core feature of AirPlay in the app doesn’t work at all. All I see is the spinning loading sign for a second before it just reverts to a screen on my tv saying my iPhone is connected by AirPlay but that’s it.
The game won’t show, and it only plays the lakers games when I’m just watching it off my own iPhone screen. Please look into this. Buyer beware.
I have a newer Roku tv so it’s a massive letdown that the core feature of AirPlay in the app doesn’t work at all. All I see is the spinning loading sign for a second before it just reverts to a screen on my tv saying my iPhone is connected by AirPlay but that’s it.
The game won’t show, and it only plays the lakers games when I’m just watching it off my own iPhone screen. Please look into this. Buyer beware.
AirPlay doesn’t work anymore
It was great when Spectrum added AirPlay functionality to this app but it has stopped working. I can no longer watch Laker games on my tv through AirPlay 👎🏼👎🏼
Airplay no longer works
I bought a hdmi display cable to connect my phone to the tv since the app stopped working with airplay(airplay works with any other app except this one) and the app won’t stream with a display cable connected.
Airplay doesn’t work at all. Casting buffers every 1.5 seconds
Used to be able to airplay onto my smart tv but looks like spectrum took it away. Every other app on my phone airplays no problem except for Spectrum. I can cast to my tv but it buffers every 1.5 seconds. Just a brutal experience to simply watch lakers games on my smart tv. Absolute garbage. There are many reasons why NBA ratings are down and this is one of them. Ridiculous licensing deals that make it expensive and impossible to watch your favorite team.
Can’t AirPlay and no app on my TV
I got a promo for having spectrum wifi and mobile where I get to watch lakers games for free on spectrum SportsNet app since I don’t have spectrum cable. There’s no TV app for spectrum SportsNet on LG App Store so I downloaded on my phone. I was able to airplay directly from my phone to my TV which was great but for some reason AirPlay is now blocked on the app? I tried screen mirroring as a way around it and it blocks screen mirroring as soon as I press play on the app. It’ll screen mirror even after I open the app but when I press play it disconnects. I can airplay from any other videos and app but no longer on this one. Seems like a direct shot for people to have to pay for spectrum cable because why offer the games for free and then take away features so that I can no longer enjoy it? Seems like spectrum likes to just make things annoying until you pay full price for something you don’t really want.
AirPlay not working
Haven’t been able to airplay it on my tv for about 2 weeks already
AirPlay doesn’t work
App is good but AirPlay doesn’t work majority of the time, it will just constantly buffer until you disable it and then it will start running again.
No bueno
Can’t airplay sound to my HomePod without my tablet reading “casted to TV” or whatever… very wrong not cool, every other app knows how to act.. good thing i don’t pay for this and getting further from it.
Garbage
Paid the monthly Spectrum SportsNet and I cannot log in without having a cable provider which makes no sense!! So I use the app and I cannot airplay it to my TV screen. What a load of basura. Don’t waste your time or money.
Very disappointed
Not available to download on Firestick…….very disappointing
App doesn’t work
worst app ever. never loads
Cannot log in
Can’t even sign in with tv credentials. This app worked years ago but has been broken for a long time. Please fix
Apple TV
What is going on with the AirPlay capabilities?
It NEVER works and it’s so frustrating.
Where’s the app for the Apple TV?
This needs to get fixed.
It NEVER works and it’s so frustrating.
Where’s the app for the Apple TV?
This needs to get fixed.
The worst, but what else is there.
App airplay connectivity issues. Airplay works when it feels like it. Can’t log in to app on ipad pro. Please make an Apple TV app.
Not working
I’m unable to stream. I tap the button in app to sign in to my cable provider and nothing happens.
Can’t even log in
Sad
+ 31 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)