Review Insights · App Store
SplashLearn: Kids Learning App
StudyPad, Inc. · 31,622 ratings · ★ 4.5
4.5
★★★★★
31,622 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
4 negative reviews mention this · 31% of all complaints
★★★★★ "App will not load games. I have paid for a subscription through December 2026, the app is limiting the use of the app. I can not find a way to contact customer support to correct this matter. At $89 a year I should be able to access the whole site." - Frustrated children
2
"customer"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App will not load games. I have paid for a subscription through December 2026, the app is limiting the use of the app. I can not find a way to contact customer support to correct this matter. At $89 a year I should be able to access the whole site." - Frustrated children
3
"correct"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App will not load games. I have paid for a subscription through December 2026, the app is limiting the use of the app. I can not find a way to contact customer support to correct this matter. At $89 a year I should be able to access the whole site." - Frustrated children
4
"access"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App will not load games. I have paid for a subscription through December 2026, the app is limiting the use of the app. I can not find a way to contact customer support to correct this matter. At $89 a year I should be able to access the whole site." - Frustrated children
5
"being"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Payment refund. Payment refund . It has been possible trying to contact anyone at customer service. It is all dead ends Hello, I am contacting you regarding a charge for a yearly subscription (Order #136B83DD8B314B4BBE4F2B283FFF7B99) billed on April 14…" - NoahWolfAgosto
6
"login"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Your website is not compatible with iPads.. I have a problem. Why can't I log in to your website on my iPad? I've tried on different iPads and nothing works; I can only use an Android device. But my iPad is my work iPad, so I need it. I tried using the link you sent me, but it's not…" - YuriLove0610
7
"money"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Ripoff - don’t purchase. This app is a ripoff- downloaded it to try with my little one for a few days and they didn’t like it and don’t use it so I requested they revoke access and refund my money but they denied me twice." - Cece Moors
8
"kids"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Won’t allow parent access. Edit 2.12: Customer service hasn’t been great. I sent in my problem and finally got an email saying my ticket was closed. I found a email that had been sent that was an automatic email not even about my issue. When I confronted them they se…" - Jbaggsy
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Payment refund
Payment refund . It has been possible trying to contact anyone at customer service. It is all dead ends
Hello,
I am contacting you regarding a charge for a yearly subscription (Order
#136B83DD8B314B4BBE4F2B283FFF7B99)
billed on April 14, 2026.
This subscription was not intended, and I am requesting that it be canceled immediately. I am also requesting a full refund of the $153 charge.
This request is being made on the same day as the billing date, and the service has not been used.
Please confirm that the subscription has been canceled and that the refund is being processed.
Thank you for your prompt attention to this matter
Hello,
I am contacting you regarding a charge for a yearly subscription (Order
#136B83DD8B314B4BBE4F2B283FFF7B99)
billed on April 14, 2026.
This subscription was not intended, and I am requesting that it be canceled immediately. I am also requesting a full refund of the $153 charge.
This request is being made on the same day as the billing date, and the service has not been used.
Please confirm that the subscription has been canceled and that the refund is being processed.
Thank you for your prompt attention to this matter
Paying for it twice? WTH?
I paid for the app. Now I have to pay for it again to download it? Don’t think so.
Dhum
Boooooooooooooooooooooooooooooooooooooooooo
I’m a GIRL 💅🎀
So it says YOU START AS A YOUNG BOY yeah …… NO WAY yooooou are getting away with that one
THIS IS TRASH
I AM PARENT OF AN 7 YEAR OLD THE MASCOTS STAND STILL STAREING INTO MY SOUL THE BOICE OF THE
Ripoff - don’t purchase
This app is a ripoff- downloaded it to try with my little one for a few days and they didn’t like it and don’t use it so I requested they revoke access and refund my money but they denied me twice.
This waste everyone’s time I hate it
This is the worst app in the world
Won’t allow parent access
Edit 2.12: Customer service hasn’t been great. I sent in my problem and finally got an email saying my ticket was closed. I found a email that had been sent that was an automatic email not even about my issue. When I confronted them they sent an email telling me I was wrong and had the wrong app and all I needed to do was download the correct one and login. I’ve had this app since September we don’t all of sudden have the wrong app but I did humor them and download it to login and get the same error message. My kids are older we don’t use the jr. app. It makes me sad we’ve been paying this long for no access from the parents side and now no use from the child’s side as they lost access to that this week. And all customer service says is I must be wrong instead of being curious and actually solving the issue. The best I can do is cancel and I’ll lose my money bc the subscription isn’t up until September. Live and learn but hopefully this helps someone else.
My kids can play it on their iPads but I can’t find a way to access the parent side so I can change things and the I download the app to my phone it tells me I don’t have access to this certain so which is the same one my kids are on. I then do forget password and change my password and it still says it.
My kids can play it on their iPads but I can’t find a way to access the parent side so I can change things and the I download the app to my phone it tells me I don’t have access to this certain so which is the same one my kids are on. I then do forget password and change my password and it still says it.
I hate this game.
I don’t like this game at all. It literally tells you to do it in one minute, which is the drawing one even though you’re supposed to take your time I don’t know why it does that and when I do it on my tablet, there was a crazy glitch on there, and I do not like the crazy glitch. This is not educational enough. No one should get this game kids if you want this game don’t get it even though the teachers do it at school the teachers know how to login this one you have to pay money you get a three day free file and you don’t wanna pay money do you! now no one get this app at all. Don’t listen to people who say this game is the best. It haves to pay even though this game says it’s free. It’s not free. That’s why you shouldn’t get this game. there’s a 60 million kids in love with this game well no. they’re not correct this game. You have to literally pay. It says you don’t have to pay.
So mad. Needs work
This app needs work. It will not allow me to add it to a second device and continue on the same path. It starts all over again. I also had issues signing in, even after I see it in my subscriptions that I’m being charged monthly. Plus, there is no way to add more than one child? I have 4 kids, at 4 different levels & only one can play? In the app itself, I chose kindergarten for the level, but my preK child was so bored with it. Not challenging at all. I ended up canceling my subscription. So sad.
App will not load games
I have paid for a subscription through December 2026, the app is limiting the use of the app. I can not find a way to contact customer support to correct this matter. At $89 a year I should be able to access the whole site.
Your website is not compatible with iPads.
I have a problem. Why can't I log in to your website on my iPad? I've tried on different iPads and nothing works; I can only use an Android device. But my iPad is my work iPad, so I need it.
I tried using the link you sent me, but it's not working, so I'm writing this way. The first-generation iPad Air (iOS 12.5.8) and the new iPad A19 (iOS 18.6.2) were used with Google Chrome, Firefox, and Safari browsers. In all of them, the login page appeared blank. However, when using my Samsung TAP 7 tablet, my iPhone XR (iOS 18.7.5), and a 13-inch MacBook Air, I had no problems.
I tried using the link you sent me, but it's not working, so I'm writing this way. The first-generation iPad Air (iOS 12.5.8) and the new iPad A19 (iOS 18.6.2) were used with Google Chrome, Firefox, and Safari browsers. In all of them, the login page appeared blank. However, when using my Samsung TAP 7 tablet, my iPhone XR (iOS 18.7.5), and a 13-inch MacBook Air, I had no problems.
Make it 11 hours each day AND READ IT FR
So we downloaded this game because we did too much gaming and we went to check it out so we logged in put in a day and then we got in so it said my name and we went in the game we played a few problems, but then it really just went for a short amount of seconds I think we need to increase the amount of time so we can learn more even at home listen to me
Sentiment summary
88%
Positive (4-5★)
4%
Neutral (3★)
8%
Negative (1-2★)