Review Insights · App Store
STARZ
Starz Entertainment, LLC · 331,650 ratings · ★ 4.8
4.8
★★★★★
331,650 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
21 negative reviews mention this · 25% of all complaints
★★★★★ "Really REALLY terrible.. This app is awful. I just downloaded it yesterday and I CONSTANTLY have to close out the app and reopen because it takes almost 3 minutes for a movie to begin playing. Also, there is no “continue watching” section. But yall wanna charge $12…" - HayLong91
2
"doesn"
17 negative reviews mention this · 20% of all complaints
★★★★★ "You offered a three month trial at 4.99 and charged me over $12 for the first month. That doesn’t seem like honest business, seems like false advertising" - Akt3ck
3
"watching"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Really REALLY terrible.. This app is awful. I just downloaded it yesterday and I CONSTANTLY have to close out the app and reopen because it takes almost 3 minutes for a movie to begin playing. Also, there is no “continue watching” section. But yall wanna charge $12…" - HayLong91
4
"subscription"
14 negative reviews mention this · 16% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
5
"shows"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Great shows- worst app. Great shows, but literally the worst app. It was on it for several months would not save that I wanted subtitles had to reset it every single time would not remember the last episode. Then logged me out and I could never get back in called …" - SMT444
6
"movie"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Really REALLY terrible.. This app is awful. I just downloaded it yesterday and I CONSTANTLY have to close out the app and reopen because it takes almost 3 minutes for a movie to begin playing. Also, there is no “continue watching” section. But yall wanna charge $12…" - HayLong91
7
"streaming"
11 negative reviews mention this · 13% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
8
"account"
11 negative reviews mention this · 13% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
9
"service"
11 negative reviews mention this · 13% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
10
"money"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Junk. Pos app won’t let me save my password after creating an account, therefore not letting me login. I have no idea how they make any money if you literally can’t use it." - djlukk
11
"apple"
10 negative reviews mention this · 12% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
12
"starz"
10 negative reviews mention this · 12% of all complaints
★★★★★ "It was great for 9 months while it lasted. This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no he…" - ZippyVermont
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It was great for 9 months while it lasted
This app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no help. I have several streaming apps and subscriptions through Apple that work 100% perfectly, yet, the STARZ app and subscription is now not accessible. STARZ support replied they can not help me since my IPS address or related connection has been blocked by them. Why? They couldn’t even tell me. Suffice to say, my 1GB FIOS internet connection is rock stable with all other streaming services and all of the other apps I use. STARZ is the -only- app and subscription that for whatever reason, stopped working during the evening of 5/5/26. Fortunately my subscription expires in August 2026 and I’m done with them. --Avoid STARZ--. They will not make any effort to reset your account nor offer any way to get you reconnected, even when you’ve paid in full for an annual subscription with them.
You offered a three month trial at 4.99 and charged me over $12 for the first month
That doesn’t seem like honest business, seems like false advertising
Really REALLY terrible.
This app is awful. I just downloaded it yesterday and I CONSTANTLY have to close out the app and reopen because it takes almost 3 minutes for a movie to begin playing. Also, there is no “continue watching” section. But yall wanna charge $12 a month for streaming services?! Please fix this.
Horrible
All this app does is spin when trying to get in it. I will uninstall it and download again and the same thing. This is in all my Apple TV’s my phone and my tablet. Fix/update your app!!!
Nope
Not even worth the $1 a month.
Junk
Pos app won’t let me save my password after creating an account, therefore not letting me login. I have no idea how they make any money if you literally can’t use it.
Forced Ads
Forced to watch starz ads before watching what I hit play on.
Translate
Türkçe altı yazı ya da dublaj eklenmeli
!
It has good series and, but that if you try not to miss a piece in a series, because going back a few minutes to recover something you saw is an odyssey
How does this pass QA?
How do you allow an app to go to production where on the iPhone 17 and newest OS causes your app to break when rotating it from landscape mode or also responding to a text message. This is horrible development practices, a dev should have caught this before QA and yet here we are
Horrible app
I can literally be watching a movie and it freezes up then it constantly restarts my shows and movies while I’m watching it. I sick of it
APP DOES NOT WORK ON APPLE TV!!!
This app DOES NOT WORK on an Apple TV. It’s infuriating not being able to play on anything. I’ve deleted and reinstalled the app and it still lets me navigate the app but pressing play does nothing. Please fix this issue.
Having trouble logging in…
For some reason, I was logged out of Starz app on my phone and tv. Now, I cannot log back in. I’ve even reset my password and it still won’t let me log in. Please, how can I fix this? I would like to watch some of the new content, but cannot.
Older Devices
Needs iOS 17 is a bunch of BS, sure there is plenty of people with older devices. 😡
Horrible
I hope they fix this app soon. I like watching shows on my way to work while I on the train, I download episodes on this app and if I have no service they just wouldn’t play or don’t continue playing once I lose service, what’s the point of being able to download it? Also the player sometimes randomly closes and you have to go back to the episode to see it doesn’t even save the spot you were watching it at. When I open the app none of the shows I watch are there, none of the episodes are in “continue watching” so I always have to search it. Also when I watch and want to pause it because I need to do something, the show or movie just unpauses and starts playing, when I pause it it unpauses again so I literally have to close the app and come back and search for that show or movie again and once again it doesn’t save the place where I was watching so I have to find it. It’s just so irritating and ruins the experience
Horrible user design
Terrible terrible app shut down a lot takes forever to open no matter how much memory you have on your phone or device system. Computer does not matter half the time doesn’t even let you pick up where you left off on your. I’m trying to figure out what episode of power I’m on and it still won’t even show me.
Worst streaming service by far
I never write reviews, but I don’t want people to waste money like I did. It doesn’t matter what genre you choose, it’s pretty much the same selection of movies. Website makes it exceedingly difficult to cancel service.
Scum tactics to unsubscribe
Not much to watch, probably won’t subscribe to this app again.
Terrible customer service
They kept taking my money and I didn’t even have a subscription anymore
Compared to other streaming services, this is truly awful!
Does a horrible job at keeping track of where you are in a series. The content is very lacking. Had to force close the app twice on my iPhone and at least one time on my Apple TV, in just a couple days that I’ve used the service. No 4k content in 2026 is an insult. It isn’t worth $2 a month.
Turkish series translated to Arabic or subtitles Arabic
Do you have it
App sucks
I’ve tried logging into this stupid app literally a thousand times and it’s just sending me on a loop going from create and account to log into but never actually logging in
Just the worst thing ever made!
I’m 3 months into a 12 month subscription and I’m going to delete my account. Nothing but hassles! No amount of money is worth putting up with app. Absolute garbage!
Jokes on me I can’t even login to delete it!
Jokes on me I can’t even login to delete it!
Does not Cast
They updated the app, and now it doesnt cast the movie, but it casts the movie options on the screen.
Starz did not work on our TV
Starz did not work on our TV because we have Xfinity streaming. The support line was not very helpful and not kind to us. We requested a refund from Apple from who we purchased the subscription to Starz.
We dealt with this nonsense and the help line for over 24 hours. The first time Starz returned our call was after we waited for 16 hours. We missed Outlander. Lots of stress and disappointing. We are waiting a refund from Apple for the Starz subscription.
We dealt with this nonsense and the help line for over 24 hours. The first time Starz returned our call was after we waited for 16 hours. We missed Outlander. Lots of stress and disappointing. We are waiting a refund from Apple for the Starz subscription.
Wont open
Just downloaded it - used it the first day, and second day the app will not fully open, just logo screen. Phone is up to date, I’ve uninstalled and reinstalled, turned phone off etc.
Fix this app
What the……never really had problems until today, buffering never ends to the point I have to force stop and my internet is very fast! Removed app and reinstalled, now its just a black screen- fix it or refund my $$$$$$
I’m canceling my subscription!
The only reason I bought the subscription was for BMF. AN YALL TOOK IT OFF!! OK all I was trying to do was watch my show while on my lunch break and I couldn’t even do that I’m not wasting my money on this app again. PUT MY SHOW BACK ON!! AN ILL RECONSIDER
So many problems!!
I was given the opportunity to subscribe for $2/month for a year as a gift for making a purchase online. Almost immediately I noticed how slow the app is and how much it randomly freezes. I have fiber internet and excellent cell service but it still doesn’t matter. It literally takes 30 seconds to just skip forward 10! If you leave the app, it will not save where you left off like most apps do with a “continue watching” section. And lastly, I downloaded about 7 different things to watch later and now they’re gone. Just disappeared! Not sure what the issues are but I hope they fix them! I can honestly say that as of right now, it’s not even worth the $2 a month!
CHARGED ME BUT NEVER LET ME USE IT
What kinda scam are you running where you charge my card but you never allow me to create a password and I’m locked into creating a password so I can’t even watch anything this is a joke and the support will be hearing from me for my money back. Their website doesn’t even allow you to login to your account this is ridiculous
.
This app is the worse one I’ve seen so far u still get ads when u pay for year subscription and the app lags a lot never get this app again unless u wanna waste ur money
App doesn't let me sign in
App doesn't let me sign in even after deleting and reinstalling many times it just says account failed and cannot get in. Also, when I go to login the password says use a strong password like if I'm trying to create one for a login.
Downloads suck
Constantly deletes the downloaded movies. I went through and done everything they suggested. Out of all my apps for movies this one’s the worst.
No watch history
Regretting not subscribing through prime
top status bar
My downloads keep getting deleted by itself, before I finish watching them, in a matter of a day or two after downloading, I keep looking in the App’s settings, haven’t found a solution. I don’t have unlimited data plan, so it really bothers me. The support link doesn’t offer any support
App sign-in issue
Since this last update, I can’t sign-in on my iPhone. I actually spoke to a customer service representative and she stated the tech department would respond by email or a phone call. It’s been three days and no response. The app says my email is connected to another account. Will not except my login when I try. I never had an issue with the app but now it doesn’t work anymore.
App doesn’t work anymore
The app hasn’t worked in months every time I try to open app it says it needs updated when I try to open it in App Store the screen is always loading
Worst APPLE TV app in history
Honestly, this app is a lesson in frustration. Every time we log in, it kicks us out, and it insists we have six devices connected when it’s the same Apple TV. The app doesn’t remember where we left off, so we get to rewatch shows-or worse, we get silence because the audio glitches. The icing on the cake? Forced trailers. We pay for the app and still endure ads we can’t skip. Every attempt to use it means another tedious log-in. At this point, it’s easier to just buy shows on iTunes. The app isn’t just bad; it’s practically begging us not to use it.
So bad
They make you watch like 30 second trailers for some movie you’re not the least bit interested in before actually getting to the app. I only lad like $2/month for it, the movie selection is bad to begin with but it’s not even worth $2. Sat through the add just so I could log in and cancel
Annoying loud music on startup
A pretty annoying app. There is a really loud promo ad that plays on startup now. Apps should start silently. This super annoying on Apple TV. Even worse, the Apple TV version of the app keeps losing the login info when you use the “login through TV provider” option, which is inexcusable.
Too many commercials
Can’t simply start the movie
Couple things
Why do I have to see the same trailer over and over? Why do I see the STARS watermark popping on and off on the right side when I am watching a movie? Why do I have to remove the devices I already own over and over to keep watching something!!!!!!
Please update
The app just doesn’t work on iPad. Won’t even let me sign in, said to update the app, but there’s no available update… I hope this is fixed before the last season of outlander.
I canceled the subscription and they still trying to charge my account.
I’ve canceled when my first year was over and I don’t want this streaming service anymore. So why are they still trying to pull out of my account after I’ve cancelled twice now. Also why do you have to hit cancel 8 times. If I want to cancel then I want to cancel not asked if I am sure 8 freaking times. I also have screenshot of my confirmation of cancellation both times. I also have the emails I’ve sent. ALL three of them trying to get you guys to stop trying to pull another payment and here we are still getting emails that you are trying to make another payment from my account.
Ads
Don’t use unskippable ads, especially for your own shows, when you open the app. Shouldn’t have to wait 15 seconds just to get on it so you can show me a preview of a show you already bombard me with when I’m in the app.
Trash
They don’t have any good titles app keeps crashing I have iPhone 15 pro max I don’t have any other issues I only got this bc of the 4.99 promotion and it is garbage, very disappointed
HORRIBLE streaming app
i never write reviews but the way this app makes me feel i think it's worth it. id give it zero stars if possible. the stupid opening ad it plays when u open the app. the stars logo that keeps popping up in the corner is annoying. i bought a subscription to watch outlander, and then it stars playing a minute long preview for season 8 which you cant skip.. so it gives spoilers for people not caught up with season 7. and after reading reviews these have all been issues for months and i guess starts just cant be bothered to fix up a service that people are paying money for. i'm canceling my subscription as soon as i finish outlander.
App ISSUES
The app forces commercials you can’t skip, new episodes aren’t advertised well, and now the preview bar is stuck at the bottom of my screen
Sorry there are better videos apps out and if it wasn’t for 50 cents shows I wouldn’t be here
Sorry there are better videos apps out and if it wasn’t for 50 cents shows I wouldn’t be here
Ads even with paid sub ?!?
Even with a paid subscription the app riddles you with ads you cannot skip. You get an ad once you open the app, no choice. Select a show to watch then you get 1-2 other ads you can’t skip to shows you may have no interest in. App doesn’t sync with the mobile app often so you have to remember where you were when watching. All around mess.
Annoying
Why are we subjected to having to watch an advertisement before we can use the app? My patience with these annoyances is over. It’s almost as dumb as watching an advertisement to watch an advertisement or trailer.
+ 35 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)