Review Insights · App Store
Step: Your World
Step Digital Holdings Limited · 224 ratings · ★ 4.5
4.5
★★★★★
224 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Impossible to unsubscribe. Doesn’t show up on apps to be able to cancel subscription. No cancel app option in the app. How is this legal?" - Finp
2
"hard"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Clunky can’t cancel subscription. This app is really hard to navigate, doesn’t feel intuitive and especially difficult to understand how to cancel a subscription. I had an unexpected charge show up for a subscription I didn’t even realise I had. This doesn’t show as part of…" - LauraLLNYC250
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Impossible to unsubscribe
Doesn’t show up on apps to be able to cancel subscription. No cancel app option in the app. How is this legal?
Clunky can’t cancel subscription
This app is really hard to navigate, doesn’t feel intuitive and especially difficult to understand how to cancel a subscription. I had an unexpected charge show up for a subscription I didn’t even realise I had. This doesn’t show as part of your account settings and is cancelled by “unfollowing” people with no indication that they are a pay feature. Feels in violation of app payment and transaction process.
Test it before releasing
The number of bugs is disappointing. 4 out of 5 tabs are not loading. Uninstalling
Won’t add steps
Try to add steps in Asuncion, Paraguay, it just doesn’t do it.
What’s wrong? Do you need to support the city?
Please fix.
Thank you 🙏🏼
What’s wrong? Do you need to support the city?
Please fix.
Thank you 🙏🏼
Worst app ever
Piece of **** app. Founder of the company are nasty trash and do not deserve to be on this earth. Do not give them any business.
BAD!!!
……,
Very bad app
Really hard to use. Waste of time . Whoever invented this company needs to learn how to be a human being first. Very disappointed
Karma will get you…
…
disappointing
impossible registration process (received 10 emails in rapid succession with different codes) and not intuitive
Would not recommend
Very hard to navigate and the privacy policy is extremely intrusive.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)