Review Insights · App Store
Strava: Run, Bike, Walk
Strava, Inc. · 355,019 ratings · ★ 4.8
4.8
★★★★★
355,019 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"strava"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Strava has gone from bad to worse. I am long term subscriber to the app and used to love it but not anymore. The app always wants to go to map mode when doing an activity. The map mode is totally useless. There is no easy way to go back to the regular screen with time, d…" - Viking X
2
"free"
13 negative reviews mention this · 20% of all complaints
★★★★★ "throttling features pushing paid version. been a user for years but they are really making me want to delete the app. making the free version miserable with all their paywalls." - Phil Heiden
3
"subscription"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Disgraceful. The way they hide the UX for cancelling a subscription convinced me never again to consider paying them a find." - James Ritts
4
"features"
12 negative reviews mention this · 18% of all complaints
★★★★★ "throttling features pushing paid version. been a user for years but they are really making me want to delete the app. making the free version miserable with all their paywalls." - Phil Heiden
5
"every"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Strength Training defaulting to Physical Therapy. Why is every strength training, or weight training workout that syncs from an Apple Watch defaulting to physical therapy? Prior to physical therapy being added as a “workout,” all strength training and weight training exercises were syncing…" - Lady.CF
6
"watch"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Strength Training defaulting to Physical Therapy. Why is every strength training, or weight training workout that syncs from an Apple Watch defaulting to physical therapy? Prior to physical therapy being added as a “workout,” all strength training and weight training exercises were syncing…" - Lady.CF
7
"stop"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Stop asking my my “focus”. Every time!?" - Ryuujinusa
8
"rate"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Remove requirement to rate activities. Hello - a recent update put the AI analysis of the most recent activity behind a requirement that you rate the activity first - this app is incredibly expensive for what it provides, adding friction to the value is a terrible move, please r…" - Real_gabe
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Completely Broken
Too dumb to accept the activation code it sends me.
Strength Training defaulting to Physical Therapy
Why is every strength training, or weight training workout that syncs from an Apple Watch defaulting to physical therapy? Prior to physical therapy being added as a “workout,” all strength training and weight training exercises were syncing correctly. Now I have to edit every workout that involves weights. This is extremely annoying and inconvenient!
Stop asking my my “focus”
Every time!?
Disgraceful
The way they hide the UX for cancelling a subscription convinced me never again to consider paying them a find.
Хуета
Что бы не нажал, требует подписки. Бесплатного нет ничего. В чем смысл приложения?
Remove requirement to rate activities
Hello - a recent update put the AI analysis of the most recent activity behind a requirement that you rate the activity first - this app is incredibly expensive for what it provides, adding friction to the value is a terrible move, please remove the requirement of rating activities before you show insights
Workouts don’t upload
Recorded sessions on my watch only upload maybe half of the time. Also the screen changes a lot while using the app. Pretty frustrating.
Strava has gone from bad to worse
I am long term subscriber to the app and used to love it but not anymore. The app always wants to go to map mode when doing an activity. The map mode is totally useless. There is no easy way to go back to the regular screen with time, distance etc. Also the app often lock up the ride even in lock up mode. I have brought up these issues but get no response
Randomly Bans Accounts, No Support
I attempted to follow a club manager and was automatically banned without a challenge or message. I have presumably lost all my stats, without cause.
throttling features pushing paid version
been a user for years but they are really making me
want to delete the app. making the free version miserable with all their paywalls.
want to delete the app. making the free version miserable with all their paywalls.
Push Notification Ad 😩
Used this app for years, Pro member. But today they sent me an ad for a shop via push notifications. That’s an abuse of trust, so we add it to the list of apps that lost notification privileges.
Subscription Scam
Will report to BBB unless refunded
No longer for athletes
I’m not paying a subscription for an athletic tracking platform, for you to expand a partnership around dogs. Culturally misaligned- I’m not paying for that.
Soon they’ll charge me just to have the app on the phone
This app used to be the best for tracking everything sport related. I’ve been using it since the beginning but lately even to see your segments and progress you have to subscribe. At least let people use some features line before and put short ads on it so people can stay free and get some of the benefits like before. Its not that it is better to have short ads but at least I prefer that instead of having everything behind a subscription.
Login com o Facebook
Lutando para tentar reconquistar minha conta após atualização. Serviço de suporte péssimo.
Plataforma muito boa, uma pena.
Plataforma muito boa, uma pena.
No heart rate from Watch app!
I did change anything, but just my Watch stopped showing heart rate and I’ve already uninstalled it and tried all again and checked all health permissions and nope, it’s not.
Annoying
I hate apps that right off the bat everything you try to do they want you to upgrade. I deleted immediately
This app no longer works
This app won’t update me on rides from anyone in the last week I can’t stroll Strava if it’s last weeks activityies fix the darn app I’ve tried opening closing even deinstalling reinstalling and signing out and nothing works no new activities nothing new to scroll it’s so bad it’s even forcing me outside to do my own runs.
What’s the hype?
I can’t even search for a trail unless I pay. No. I won’t pay exorbitant amount to only find out the app is junk and does not have any local trails.
FATMAP
Strava bought fatmap and said they would implement the features of it onto Strava. Two years later and there’s no sign of it.
Absolute garbage
Absolutely deceiving this is not a free app they make it so you’re locked in and then they won’t cancel it absolute garbage
Stop it with the AI Slop already
I know you as a company are in your evil corporation phase and all, but you are NOT in lock step with your user base. We do want any of your lazy AI features. The only reason I pay for the app is to track my mileage on my shoes. That’s it. The more you charge me because of features I don’t want and won’t use, the more I’m going back to back to paying $5 for a calendar and log my mileage manually. Runna was your choice, not mine. This new Amazon Health AI was your choice not mine. Knock it off.
Misleading trial
Advertised free trial but charged immediately. Apple denied refund and developer cannot refund. No resolution path.
Subscription hounding JUNK! I do not understand the attraction to this
Waste of time downloading and did not even record my whole first and last ride on it… Account deleted, NEVER AGAIN!!
subscription
took 86 dollars from me without any warning at all and i’m unable to get my money back
Way too many ads recently
I get it. I can upgrade to get “So much more,” but I’ve never had an app push the subscription version so hard before. You’re a business who needs to make money that’s fine but please leave me alone. I should be able to live my free life in peace, especially now that basically every single aspect of the data analysis lives behind the paywall. I actually used to pay for the subscription version but downgraded when I wasn’t training, and now I just want to use it as a record of when I’ve worked out. Please consider adding functionality that allows users like me to stop being battered by upgrade pings, you already took all the features I used and put them behind the wall - I know there’s more to Strava than what I’m getting and it’s honestly pushing me towards other apps instead.
stops the ride early
this has happened multiple times in the last few years, on runs and bikes where strava prematurely pauses my ride and it’s not till i get home, i see half my ride was not logged. i don’t know if this is an issue in autopause or a bug or a UX issue, but if others experience this problem it should be fixed!
Keeps sending bad login codes
Recent update keeps logging me out of EVERY service WHILE using it then sending me bad codes when I attempt to log back in. Literally unusable.
Keeps getting worse
Some time in the last 4 days, they cut off pretty much all the remaining features unless you pay $12 a month. I ran this morning. No heart rate. No splits. No elevation. Not a single graph.
Don’t waste your time.
Don’t waste your time.
A “free” app
ANYTHING I attempted to do on this app came with a pop telling me to premium free for 1 month. I was just looking for an app to assist in making routes, not an app that had a pop up begging for money at any button press. I have no idea who this app has a 4.8 rating.
Never worked , hard to cancel sub
This claims you can sink data to it but it never worked. THEN you cant cancel you $80 subscription on the app. The make it difficult so you have to go on the web browser to cancel KNOWING those whod use these kind of apps are mostly on the go.
You have to pay for everything
So yeah
Can’t manage subscription in the app
That’s a big 1 star for me, I can’t stand when companies do that.
Didn’t work.
Paid for a subscription and it never unlocked any of the features. It did however keep offering me a trial. I started the trial, which also didn’t give me any of the features. Wish I had my money back.
Charged for “free trial”
I was immediately charged $80 for what was supposed to be a one-month free trial, plus the poorly implemented app wouldn’t allow me to use these premium features. The worst part was fighting with an AI chatbot to create a support ticket with no response.
Too many paid plugs
The majority of the app has turned into a scheme to get people to sign up for the paid version. There should be separate apps. A solid free version and an outstanding paid version. It’s more frustrating than enticing the way it’s set up currently
Garbage
I connected my heart rate monitor to the app. Went on a run and watched my heart rate in the app on my phone during the run. After the run I have everything I need about the run saved except my heart rate. Never experienced this in another app. I’ve subscribed, read the FAQ articles, toggled all the toggles. I won’t be using this again.
HR monitor is a Polar Flow Sense. It was connected during the run so it’s not a connectivity issue. Strava appears to be holding the data for more money. Workoutdoors is a much better app. Chat GPT lead me to Strava.
HR monitor is a Polar Flow Sense. It was connected during the run so it’s not a connectivity issue. Strava appears to be holding the data for more money. Workoutdoors is a much better app. Chat GPT lead me to Strava.
freetrailfretrail
freetrailfretrail freetrailfretrail freetrailfretrail
You can’t use this unless you pay them.
You can’t use this unless you pay them.
Paywall gets higher each year
Every year Strava takes away at least one feature and puts it behind the paywall. It’s ridiculous that I should have to pay a company to view the data I give it for free. My runs and bike rides get to be on their heat maps, but now I cannot view the heat map, or my own data for that matter. Bring the features back from behind the paywall, Strava.
Used to be the best
I’ve had Strava for years and loved it. It was one of the few apps I happily paid for. Lately, I’ve found it useless. Apple Watch connection with Fitness is buggy, along with blocking workout imports in an attempt to force precise location, background app refresh and share location setting to always. Totally unnecessary. Canceled
Fitness chart is useless
The fitness chart and relative effort doesn’t take training volume into consideration at all. I’m more fit than I’ve been in years and doing more volume than I have in years and my fitness score is flat because I’ve been in a base phase. In TrainingPeaks my fitness is steadily growing but in Strava my fitness score is flat. Also, when calculating my total volume stop using “moving time.” The moving time calculation is wildly inaccurate. I did a 4.5 hr nonstop workout in the mountains the other day and I only got credit for 3 hrs. Please fix your fitness algorithm. Please stop using “moving time” for anything. I’ll pause my watch if I want to stop moving and not have the time count.
Can’t log in
I’ve had this app for over a month was only able to login twice before it kicked me out. Every time I try to login it tells me that I’m an unauthorized user. When I try to find a contact to reach out to somebody for help, there is nothing to be found. I’m paying for the app and I can’t use it and can’t contact anybody to help me get in.
Relentless Emails!!!
Despite turning off email notifications in app, and unsubscribing in email client...they keep sending emails.
Had to create a throwaway email account and changed my email to that one to stop getting pestered by this company.
Had to create a throwaway email account and changed my email to that one to stop getting pestered by this company.
Works well…until the tracker freaks out
I generally like this app for tracking my runs, but for some reason when tracking my runs, the position freaks out and is not reflective of the route I ran. It’s very obvious because my route looks like a child went ballistic and scribbled all over the map. It’s getting increasingly frustrating and I can’t tell what distance I actually ran. Honestly planning on a different tracking app at this rate.
Update: The problem still persists and now it decides it wants to log me off and stop tracking mid run…
Update: The problem still persists and now it decides it wants to log me off and stop tracking mid run…
Ugh
I love this app, but I do not want Strava premium. Please stop shoveling it down my throat on every screen. It makes me not want to use this app for my runs.
Forces subscription
I hate that you can’t use a single feature without a subscription. I’m a college student who wants a fun app to track my runs and hikes but I’m not willing to pay for subscription just for that. I’d rather use the free fitness app on my watch that still does a map than use this
Shame on Strava
I deleted the app because they decided to become abusive of their ability to push notifications and app badges. I didn’t ask for that, I don’t want it, I won’t be back.
Customer Support is bad
Hopefully you’ll never need customer support bc they’re terrible.
Route maker is worse now
This app tried to update to be pretty but the route maker is now worse than it was.
No longer will use Strava
No longer will use Strava
Don’t forget to start your FREE TRIAL!!!!
When I download an app I try to look through it to see all the features of it and familiarize myself with its features. Anything that you want to view or look at generates the start your free trial pop up. All you did was piss me off. I deleted it, for free!
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Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)