Review Insights · App Store
SwitchBot
wonderlabs, Incorporated · 815 ratings · ★ 3.4
3.4
★★★★★
815 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. UNBELIEVABLY IRRITATING grade school bugs. Never ending randomly appearing back to back bugs for years now rendering app and devices useless: Automation…" - Smarty Review
2
"switchbot"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Device names resets breaking HomeKit automations. The SwitchBot hub keeps resetting device (blinds) names such that it breaks HomeKit automations. The relay devices WiFi cannot recover from disconnection inside app and requires a power cycle" - 一-一
3
"devices"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. UNBELIEVABLY IRRITATING grade school bugs. Never ending randomly appearing back to back bugs for years now rendering app and devices useless: Automation…" - Smarty Review
4
"keeps"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections. UNBELIEVABLY IRRITATING grade school bugs. Never ending randomly appearing back to back bugs for years now rendering app and devices useless: Automation…" - Smarty Review
5
"support"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Update stinks. Last update killed matter support it now removes from matter on its own. I set it up again and unlinks itself." - SEL7169
6
"doesn"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Background data doesn’t load. The data from hubs doesn’t load in the app until you open it which takes forever. Why doesn’t it load in the background?" - eosilo
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
So bad
Hilariously bad, feels like an intern vibecoded the whole app while on a toilet. Buggy and sloppy - devs have no shame
Buggy and unreliable
f
Just SayNo to AI slop
We’re not asking for AI junk. If you keep adding it then I’ll close my account and subscription. No one is asking for this!
Device names resets breaking HomeKit automations
The SwitchBot hub keeps resetting device (blinds) names such that it breaks HomeKit automations. The relay devices WiFi cannot recover from disconnection inside app and requires a power cycle
Update stinks
Last update killed matter support it now removes from matter on its own. I set it up again and unlinks itself.
Use of AI
I loved this camera, but now that they are using AI I no longer feel safe using this product.
UNSATISFACTORY
I would have given it less than 1 star, but if I did I would not be able to write a review. I have been trying to get a confirmation number to join and pair my item to the app, however I have not received the number after numerous attempts. I have also emailed Support and even called the 800 number on the app (waited on Hold for 1hr and 59 minutes) with no answer, other than “your call is very important….” DEFINITELY DO NOT RECOMMEND.
Questionable Design Choice
This app gives us 60 seconds to enter verification code from email. 60 seconds. From email, not from text. Seriously? Who designed this app??
Glitchy and colossal
SwitchBot’s hardware seems nice. However, the app has always been pretty janky across the board, and now it’s also about 600MB. Please do better.
Background data doesn’t load
The data from hubs doesn’t load in the app until you open it which takes forever. Why doesn’t it load in the background?
Really wanted this to work
The amount of time I’ve spent trying to reconnect and re mapping this thing, I could’ve vacuumed an entire Malibu mansion by myself
Find signal didn’t activate
I spent two hours looking for my wallet that had the card in it. It never signaled or produce a sound when I would activate it after I found it. I noticed they still had good battery and still would not signal. So I took it outside and I took a hammer to it deleting this app as well.
Still no support for sunset/sunrise or daylight saving time?
It is a pain to have to change the schedules for the many curtain bots twice a year, and it is a major pain to follow the changing sunsets throughout the years. Why don’t you have support for adjusting automatically by when sunset is?
Garbage
Half baked app with a terrible UI… seems like it was vibe coded rather than built by actual software engineers. Hardware is also junk - doesn’t maintain connection and unreliable. It’s a shame, but there are other companies in this space and if not improved, SwitchBot will not last. Use another vendor - this is trash
USE TO WORK
WiFi for devices saying wrong password and it’s the correct password. IM CERTAIN it is correct and it’s happening to almost all my devices please fix.
Absolute garbage
Device claims to be Matter-capable. This is incorrect. In order to get the device to work via Matter, not only do I have to download this app (which undoubtedly sells yer personal data), it’s now telling me I have to buy one of their hubs as well. Will be returning the device. 0/10, complete garbage, do not buy.
Horrible does not work with Alexa
Purchase several devices, including motion sensor and none of them will work with Alexa. This is a scam.
Good for a while…
Worked for a while then today it doesn’t connect to the Wi-Fi anymore.
No matter what I do, no matter what I reset.
And by the way, your directions are wrong compared to what the vacuum actually VS what the text is in the directions
No matter what I do, no matter what I reset.
And by the way, your directions are wrong compared to what the vacuum actually VS what the text is in the directions
Keeps crashing
The app keeps crashing every time I try to add a bot switch.
Violates your trust with marketing notifications
I just outfitted my home with several leak detectors and was quite pleased at how easy they were to set up and use. Unfortunately, the app violated my trust in granting it notification permissions with a marketing ad today for the SwitchBot S20. App vendors that use notifications to steal your attention intended for a real emergency in your home to try to sell you something are despicable, and you should choose a different vendor for your smarthome needs.
They send advertisements through push notifications
Completely unacceptable behavior given how important their notifications are.
Notification not working
Tried to disabled the notification in the app setting and getting Error. Fix this issue pls!
Switchboot curtain
Can’t setup a switch to control 2 windows
Group function not working
Group function not working
Pairing problems
Pairing with the latest vacuums doesn’t work.
Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections
Great auto finger. Buggy, not user friendly app. Unreliable BT and WiFi connections.
UNBELIEVABLY IRRITATING grade school bugs.
Never ending randomly appearing back to back bugs for years now rendering app and devices useless: Automations stopped working; Incorrect temperature readings; buggy 3rd party integrations; keeps logging me out; most rep help is incompetent.
**YES: delete/re-ad didn’t solve; every type device software/firmware is confirmed updated.
*KEEPS TRYING TO STORE DATA LOCALLY, despite numerous times selecting CLOUD
6/2026: LOGIN ISSUES
UNBELIEVABLY IRRITATING grade school bugs.
Never ending randomly appearing back to back bugs for years now rendering app and devices useless: Automations stopped working; Incorrect temperature readings; buggy 3rd party integrations; keeps logging me out; most rep help is incompetent.
**YES: delete/re-ad didn’t solve; every type device software/firmware is confirmed updated.
*KEEPS TRYING TO STORE DATA LOCALLY, despite numerous times selecting CLOUD
6/2026: LOGIN ISSUES
Upgrade messed up
No DST support?!?! All my schedules messed up.
Stuck with Registration
email with code not arriving. No way to properly use without signing up
Last update ended HomeKit
After the latest firmware update to the hub, HomeKit shows no response.
Lock Keeps going offline
I purchased the SwitchBot lock pro about a year ago and it was a simple install. However, the lock randomly disappears from the home page or hub and never comes back. So I have to redo the entire calibration process all over again including the pairing the keypad back to the lock. I’ve done this process over and over and over again probably dozens of times. I got tired of it so I just stopped and use it as is. Since it still works without using the app I don’t even use the app anymore I just use it and charge up batteries every few months.
Need a hub now?
Used to work fine, now I have to buy a hub too? Bogus
Convoluted
Crazy complicated app. Difficult to create scenes to clean specific areas.
Poorly designed app
3 steps for what should be one on almost everything. Don’t get me started on the terrible widget setup…
App is Slow and Clunky
App used to be usable but now it freezes anytime I check my Outdoor Cam.
Sentiment summary
55%
Positive (4-5★)
7%
Neutral (3★)
38%
Negative (1-2★)