Review Insights · App Store
T-Life
T-Mobile · 1,263,938 ratings · ★ 4.8
4.8
★★★★★
1,263,938 ratings
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Top complaints - extracted from 89 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"mobile"
24 negative reviews mention this · 27% of all complaints
★★★★★ "Don’t use G. P. S IN MEXICO. If you are in Mexico do not get lost you will use all your unlimited date Unlimited is a lie Also if you don’t have internet in the house your phone doesn’t work very long it will go to 4 g and then 3 g and once is on 3 g you might use wel…" - It’s getting bendiciones
2
"service"
23 negative reviews mention this · 26% of all complaints
★★★★★ "Useless for customer service. It’ll be terrible when they decide to go all digital. The customer service on their chat is the worst. Their associates have no ethics. However, if you call a real person, you actually get somewhere. Switched to T-Mobile two weeks ago and …" - c.moff
3
"update"
17 negative reviews mention this · 19% of all complaints
★★★★★ "Constant updates?. Every time I open the app, it requires an update. The process just to sign in is too long. I do like, however, everything is in one app, but the functionality of it is not user-friendly." - Lokemalie819
4
"customer"
16 negative reviews mention this · 18% of all complaints
★★★★★ "Useless for customer service. It’ll be terrible when they decide to go all digital. The customer service on their chat is the worst. Their associates have no ethics. However, if you call a real person, you actually get somewhere. Switched to T-Mobile two weeks ago and …" - c.moff
5
"been"
15 negative reviews mention this · 17% of all complaints
★★★★★ "Don’t use G. P. S IN MEXICO. If you are in Mexico do not get lost you will use all your unlimited date Unlimited is a lie Also if you don’t have internet in the house your phone doesn’t work very long it will go to 4 g and then 3 g and once is on 3 g you might use wel…" - It’s getting bendiciones
6
"phone"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Don’t use G. P. S IN MEXICO. If you are in Mexico do not get lost you will use all your unlimited date Unlimited is a lie Also if you don’t have internet in the house your phone doesn’t work very long it will go to 4 g and then 3 g and once is on 3 g you might use wel…" - It’s getting bendiciones
7
"customer service"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Useless for customer service. It’ll be terrible when they decide to go all digital. The customer service on their chat is the worst. Their associates have no ethics. However, if you call a real person, you actually get somewhere. Switched to T-Mobile two weeks ago and …" - c.moff
8
"chat"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Unhelpful Support. Penelope P., Roger K., and Katty K. from support were not helpful at all. They were quick to throw information and not answer questions. They often overlooked and ignored questions. They were quick to try to rush you off their chat, so they…" - Jer_El
9
"every"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Constant updates?. Every time I open the app, it requires an update. The process just to sign in is too long. I do like, however, everything is in one app, but the functionality of it is not user-friendly." - Lokemalie819
10
"terrible"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Useless for customer service. It’ll be terrible when they decide to go all digital. The customer service on their chat is the worst. Their associates have no ethics. However, if you call a real person, you actually get somewhere. Switched to T-Mobile two weeks ago and …" - c.moff
11
"account"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app of all time. All I want to do is pay my bill. That's it. The old app did just fine. I don't want to look at deals and TMobile Tuesdays, I just want to pay my bill. When you go to the account details it says "this section is under construction" and it's …" - Bayar H
📋 All 89 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No need for an app
I had the app and it does not add value. I will just go to the website. No way am I giving the app my location data when I am in the store either.
Brutal
Idk how this has such a high rating, this app sucks
Unhelpful Support
Penelope P., Roger K., and Katty K. from support were not helpful at all. They were quick to throw information and not answer questions. They often overlooked and ignored questions. They were quick to try to rush you off their chat, so they could move on.
T-Life Chat Screenshots
T-Life chats cannot be screenshotted anymore. Very sus why you changed this.
Don’t use G. P. S IN MEXICO
If you are in Mexico do not get lost you will use all your unlimited date
Unlimited is a lie
Also if you don’t have internet in the house your phone doesn’t work very long it will go to 4 g and then 3 g and once is on 3 g you might use well go to a different company
If you ad extra data it will run out very quickly. I have been with t mobile For 5 years and I am very disappointed in this time to move on to a different company
Unlimited is a lie
Also if you don’t have internet in the house your phone doesn’t work very long it will go to 4 g and then 3 g and once is on 3 g you might use well go to a different company
If you ad extra data it will run out very quickly. I have been with t mobile For 5 years and I am very disappointed in this time to move on to a different company
Useless for customer service
It’ll be terrible when they decide to go all digital. The customer service on their chat is the worst. Their associates have no ethics. However, if you call a real person, you actually get somewhere.
Switched to T-Mobile two weeks ago and it’s been the worst mistake in a while. Nothing has worked at all. Their customer service has broken more things rather than fixing anything. This broken app was the cause of many of my problems that keep snowballing.
Update: after speaking with a T-Mobile rep about my review, I have discovered that not only is the customer service on the app incompetent, but incredibly dishonest. Seriously, do not use this app for customer service!!! Call a real person instead!
Switched to T-Mobile two weeks ago and it’s been the worst mistake in a while. Nothing has worked at all. Their customer service has broken more things rather than fixing anything. This broken app was the cause of many of my problems that keep snowballing.
Update: after speaking with a T-Mobile rep about my review, I have discovered that not only is the customer service on the app incompetent, but incredibly dishonest. Seriously, do not use this app for customer service!!! Call a real person instead!
Horrendous
The home internet here is god awful, and I'm not really sure what prompted me to even attempt to become a customer here for that.
Destroyed International arrival experience
It used to be so simple to arrive in a new country and to upgrade to a fast data package. It was beautiful. Now, by requiring to download this app first on a slow data connection (it takes 2 hours and 20 minutes), that beauty is now ugly. Very bad choice. Please revert back to the old way.
Constant updates
I have to update every time i use this app, even twice in one day today
Düzgün çalışmıyor
Rezalet bir uygulama
Ask Me to Update
Every time I want to use T-Mobile it asks me to update and I do and the next time it asks me to update all over again. Please correct.
Trash
Sign up for paperless billing, port your number out… can never access a bill again! Can’t see your final bill, nothing. Can only go to the physical store IN PERSON if you want to see it.
Trouble as soon as I signed up
The app continues to go back to the log in screen after my credentials are entered. Customer service either transfers or hangs up. So far this insight to our future business relationship makes me want to immediately cancel this service before my phones even get here!
Worst app of all time
All I want to do is pay my bill. That's it. The old app did just fine. I don't want to look at deals and TMobile Tuesdays, I just want to pay my bill. When you go to the account details it says "this section is under construction" and it's been that way since this app first got released. So unless you're genuinely interested in TMobile Tuesdays and the other rewards programs you're better off using your browser to pay your bill, because that's what the app opens up when you try.
Worst App, Worst Service
You can't even use the chat feature for customer service. You are forced to call some incompetent person who can't help you. I'd never recommend this service to anyone.
Unable to pay bill
From yesterday I’ve been getting message “There is an error with one of our systems…” bill is due and only pay with Apple Pay son hopefully there’s a fix asap
Unbelievable
You guys force use to use this app for EVERYTHING, and the app barley works have the time. Seriously it’s ridiculous. I’m trying to simply update my email
and I’m getting error messages saying try again later, and a spinning bar that just spins. I don’t understand how u direct us to the buggy app for everything and it can’t even handle simple task like updating a email. Hire a new dev team asap because this is RIDICULOUS
and I’m getting error messages saying try again later, and a spinning bar that just spins. I don’t understand how u direct us to the buggy app for everything and it can’t even handle simple task like updating a email. Hire a new dev team asap because this is RIDICULOUS
Estafa
Nos dijeron que si nos cambiamos de compañía nos iban a dar 3 líneas por 100 dólares y 3 teléfonos gratis aceptamos pero al segundo mes me llegó una factura de más de 700 dólares porque según uno de los teléfonos no entra en la promoción tuvieron que pasar 2 meses para que nos dijeran eso cuando pudieron a ver lo dicho en el momento de la compra ahora tengo que pagar más de 700 dólares solo por cambiarme de compañía telefónica estaba mucho mejor con la compañía anterior nunca tuve problemas asta ahora
Glitchy and Unreliable
Was trying to set up WiFi. Gateway worked great but the app kept getting stuck in a loop, then erroring out. Even after having support form TMobile it didn’t fix anything. You’re also forced to use the app to set up the WiFi and there is no other way to do it so I was stuck
As awful as the service
Theres never been a worse app. The performance, speed, and reliability of the app match that of T-Mobile service overall. Terrible.
The worst
The home internet aspect of the app is the absolute worst. I hate it. I detest using it. It’s slow. It rarely works. It’s garbage.
Missing time stamps
Missing the timestamps makes t-mobile very inconvenient, especially it is not possible to access the timestamps in the app t-life. After using t-mobile for so many years, I am thinking about switching to another carrier.
How does this app have 5 stars
I can’t even login to the dam app it’s so buggy and nothing but ads customer service is terrible
Constant updates, harder to pay
I used to really love this app. I could open it up and pay my bill in one click. Now every single month when I go to pay my bill, I have to install an update and then I have to hunt down the payment button. So annoying.
Terrible experience
I had a cart and was ready to check out. Oh it wants me to create an account so I do that & verify then go back to checkout and sing in but then it won’t let me move forward without giving them a T-Mobile number specifically but I don’t have one because I’m trying to check out but wait I can leave a review and go back to the Verizon window. Whose idea was it to make it hard to sign up online? Oh & the app offered me a free iPhone 17pro with trade in but website is free iPhone 17pro no trade in needed. Does it look like I want to play games with you? No way I’m trading in my phone. If I continue I’m getting the free phone or I’ll pay more at Verizon just to not put up with shady games over price. You’re dishonest in my book and what an experience.
Company, false advertising hidden charges stay away
This company advertises, then adds hidden charges, then doesn’t answer the phone or resolve issues then adds service fees on top of service fees stay away.
Chat NEVER works
the chat never works in the app , it sucks o can’t wait to change service provider
Useless
Can’t get anything done on the app
Asked me if I wanted tailored ads
Asking me if I wanted tailored ads
Locked Out
Created an account for a new business internet line I just got. As I am setting up my internet equipment the app keeps asking for login through face id. After 10 minutes of use I am once again logged out. I tried to login and my account was locked. I called the number for customer service and they said they don’t have the ability to restore access. Forced to wait 24 hours to regain access that shouldn’t have been locked out of is a deal breaker specially for business accounts
Terrible app
I’ve never had a app where I’ve run into bugs and glitches so constantly it’s almost like they’re dedicated to introducing a new different bug every time you open the app. Trash trash trash cannot be overstated. Rather use the us postal service than T-Mobile
Login não funciona
App não deixa logar. Tenho conta pré paga e o app não funciona o login. Faz tempo que tem esses problemas com a Tmobile.
Horrible home internet
By far the slowest internet speeds i’ve had in the past couple of decades.
Customer service said the minimum expected speed was 140 download. That’s my absolute MAX and it’s a miracle if i hit that. Typical download for me is 14-70mbps!!!! That’s 1/10- 1/2 of the MINIMUM speeds “offered.” Stuck in a plan with a tablet and other phone line but have tried in vain to cancel or do something about the embarrassing internet speeds here. The 5G home internet simply does NOT work as advertised for me. Be very wary.
Customer service said the minimum expected speed was 140 download. That’s my absolute MAX and it’s a miracle if i hit that. Typical download for me is 14-70mbps!!!! That’s 1/10- 1/2 of the MINIMUM speeds “offered.” Stuck in a plan with a tablet and other phone line but have tried in vain to cancel or do something about the embarrassing internet speeds here. The 5G home internet simply does NOT work as advertised for me. Be very wary.
I hate this app now
You can’t see the calls time now
Dining Rewards Pop Up
Cannot join dining rewards because the page is blocked by a pop up saying to download the app to join in the app, which is how I got to that page in the first place
Horrible company horrible customer service!
The absolute worst customer service out there they make Xfinity look good. You will get routed to India in the Philippines, every single time where their agents will lie because they don’t know the answer and don’t know how to do that and then they will hang up on you if you ask for a supervisor. The only time you will get an American agent is if you threaten to cancel your service. T-Mobile knows they’re outsourced agents are so horrible that they will automatically route you to an American agent if you say cancel in their IVR system, but we are not worth American quality customer service any other time. Their billing tactics are dishonest. they literally doubled my bill for paying my device off early? Most companies when you pay off a device your bill goes down but mine doubled and I couldn’t get a single straight answer from any of their ridiculous 3rd party contractors in India and I had to threaten to cancel with a supervisor to finally get someone in America who saw the problem. T-Mobile swears they’re the best and that they’ve got great customer service. They are not the cheapest they are not the best. I have dead spots everywhere and even their biggest competitor. Verizon is $55 cheaper a month than T-Mobile’s cheapest plan we are canceling and going back to Verizon
Garbage
My phone getting super hot using this app, and God forbid if you need to contact CS chat support from the app, the typing/chatting is so glitchy it’s unbelievable.
Phone service
Well, I got on the phone three hours ago. I’ve made seven phone calls to T-Mobile seven out of seven have been disconnected. If this is how T-Mobile treats their clients I’m ready to cancel.
"Privacy" options
AI and more profiling. Autoplaying video.
T-Mobile T-Life cuts-off older 16.7.15 iPhone Customers
Terrible. Need T-Mobile Tuesday VERSION that SUPPORTS iOS 16.7.15 Updates are worse than throttling service, NOT all Tmobile customers have the latest device or ability to download every iteration of iOS App UPDATES. This is for access to T-Mobile Tuesday promotions, not access to Pentagon papers! Other tech teams are savvy enough to create “older version apps” or separate bill pmts from games. You have the technology! Stop trying to hustle customers to BUY another device. That said, more consideration needs to be given to older version iPhone CUSTOMERS, so that we too can participate in Tmobile Tuesday. I have been a loyal Tmobile Tuesday customer 12 years, so this abrupt cancellation of my ability to access T-Life Tuesday perks due to the latest ios 17 Update is totally disgusting. This lack of CONSIDERATION for longstanding customers is a disgrace. I pay FULL price monthly for my T-Mobile Services and should receive full benefits of the T-Life perks regardless of my iOS 16.75 Version. I tried uninstalling and reinstalling App to No Avail. Locked OUT! Total scam. Customer Service reps are condescending.
Issue of not showing time of calls in call list
This sucker app, after the update, it no longer shows the time of the inbound and outbound calls in the account usage’s call list, which is used to show. The app sucks!
“Something went wrong on our end”
App rarely works with the same error message. And even though it’s “on their end” and they can’t find the issue they still charge you a service fee!
Bunch of BS
Same
630mb
Why is this app taking up near a gig of space, exactly? It is a glorified coupons app and could be a website.
Doesn’t work
I can’t login
WORST app on planet earth
Cannot view bills, cannot talk to customer service, chat doesn’t work, cannot manage auto pay. Nothing works. Most useless app and even worse customer service. Please port out of tmobile and save yourselves the hassle of dealing with nonsense. All the best! I’m moving out of it soon and couldn’t be more excited for it!
Frustrated
App and service suck. Do not get the app or service. Worst company ever, have thousands of people under one little tower making it impossible to use Internet. I hope they get sued for lying about their fastest and most reliable service...
Worthless
The support from t-mobile thanks to chat bots has become absolutely worthless
T-Trash
These reviews giving rave reviews have to old as Methuselah. Just migrated from Verizon with a seamless app to this trash T-Life is drudgery. Too many flaws to name. This app couldn’t have possibly been thought through or planned to completely to compete with big carriers like Verizon or AT&T. It’s rushed, likes planned and sloppy work at best, worst than buggy, basic log in issues, can’t find items or says error try again later frequently. On every page prompt; and many times app won’t load when just trying to log in. “You can’t be serious T-Mobile?” “This is all we get?” I’m only two days old on this network and app. It’s complete total t-life trash…. I will miss the Verizon flawless in app experience now …
Updates that Do nothing
This app needs an update every time I log in
Terrible
Terrible
+ 39 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)