Review Insights · App Store
Taobao - Online Shopping App
浙江淘宝网络有限公司 · 9,832 ratings · ★ 3.7
3.7
★★★★★
9,832 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
22 negative reviews mention this · 26% of all complaints
★★★★★ "Language. App claims English version, but not English . This app is useless for me." - Mark48185
2
"language"
16 negative reviews mention this · 19% of all complaints
★★★★★ "Language. App claims English version, but not English . This app is useless for me." - Mark48185
3
"chinese"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Impossible to get through verification. It’s almost IMPOSSIBLE to get through verification even worse you can even switch the language to English unless you verify first which is stupid considering you have to do the WHOLE verification in Chinese, the verification process is very…" - ZILLEO
4
"option"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Unable to delete. I installed this thinking that there’d be an English language option which there isn’t. There’s no option to uninstall it" - fail registration
5
"account"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Great but theres a big problem. I sign up, put stuff into my cart, my account is doing good. Then all of a sudden, my account gets restricted? i didnt even do anything in my account other than put stuff in my account." - Wkjiejd4oijf0ije-ifjg
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Language
App claims English version, but not English . This app is useless for me.
不满意
染发剂投诉没有得到处理，对商家纵容！权益没有得到保护！
每次更新就是往里塞一堆垃圾
越来越垃圾，程序员都是京东跑过来的，淘宝也要向京东看齐吗？
دعم اللغات
الرجاء من المطور ادخال اللغه العربيه بالموقع او الانجليزيه وشكرا
Dose not recognize the phone number
Needs an English version
Impossible to get through verification
It’s almost IMPOSSIBLE to get through verification even worse you can even switch the language to English unless you verify first which is stupid considering you have to do the WHOLE verification in Chinese, the verification process is very difficult you either have to be from China or some Asian country only way you can get through is by downloading ANOTHER app to show your passport, don’t even get me started on THAT even if you do put in your passport there’s a high chance that it will still get invalided and force you to show Chinese citizenship which is impossible if you’re in United States or anywhere that isn’t China. Don’t waste your time on this app trying to get it to work.
Keeps restricting me
I was just trying to use the app when it tells me I’m restricted due to unusual activity and that I’ll only be able to resume normal operation after a few hours. I decided to wait it out. When I did, I was able to browse for 20 minutes. However, I was then restricted for a longer time of 8 hours. Again, I chose to wait until the time was over. Today I opened the app and clicked on one item. Immediately, I get restricted, but now a really long time of 17 hours. I can’t even shop properly because of this, and I’m not even doing anything “unusual”. I’ll see if it will finally let me shop after 17 hours, but it has gotten kind of annoying.
Unable to delete
I installed this thinking that there’d be an English language option which there isn’t. There’s no option to uninstall it
Site doesn’t work
Do not recommend
I used it for seconds and i immediately hate it
I just downloaded this app and I thought it would be nice for help me with my Chinese and get sued to everything but there’s no option for English, and i don’t mind it being Chinese but at least put an English option if you’re gonna make the app global. And also why did I get a restriction the very second I joined. I can’t even scroll and I already get restrictions left and right i didn’t do anything I just joined. Fix the damn app or remove it and leave it in China plz
Horrible
Supper hard to login, everything is in a different language and have to use Google Translate every time. It even asked for Chinese verification Id, like what. I overall don’t recommend it.
Avoid this platform if u can
This is the first time unsatisfactory online shopping provoked me to write an negative review!
There is an 10billion promotion activity nationwide currently. I saw some very attractive pricing multi-vitamin pills, so ordered 2 bottles of them. Half day passed, I tried to check shipping situation. The order showed me it has been canceled due to transaction RISK! What the heck? I’m not a daily online shopper, nor try to take any illegal advantage of anyone. How the heck I could be rated as transaction risk? After a little bit of searching, it appears that these kind of order cancelling behavior have been going on for quite a while. Countless consumers have been cancelled their purchases due to all kinds of risk reasons. This platform has been doing such kind of conduct for at least one year long. In that case, the only thing I can do is avoid wrong doing platform as much as I can, and try to find some other platform like PDD to be a normal customer!
There is an 10billion promotion activity nationwide currently. I saw some very attractive pricing multi-vitamin pills, so ordered 2 bottles of them. Half day passed, I tried to check shipping situation. The order showed me it has been canceled due to transaction RISK! What the heck? I’m not a daily online shopper, nor try to take any illegal advantage of anyone. How the heck I could be rated as transaction risk? After a little bit of searching, it appears that these kind of order cancelling behavior have been going on for quite a while. Countless consumers have been cancelled their purchases due to all kinds of risk reasons. This platform has been doing such kind of conduct for at least one year long. In that case, the only thing I can do is avoid wrong doing platform as much as I can, and try to find some other platform like PDD to be a normal customer!
Great but theres a big problem
I sign up, put stuff into my cart, my account is doing good. Then all of a sudden, my account gets restricted? i didnt even do anything in my account other than put stuff in my account.
No English
Don’t know why this is on the global App Store when it is in Mandarin and you can’t change it
Can’t shop in English
My app is only in other languages and didn’t give an option for English.
doesnt even let me in
its really annoying it keeps popping up
Please fix this
Out of nowhere i get suspended for 5 hours for using 'scripts'. It was first 2 minutes of downloading the app. I have had this problem for other devices too
Language
There is no English language I have tried so many times that their no English
No Overwatch mauga plush
I saw a video on Instagram about a plush of mauga did not find it very disappointed
weird
it was all in Chinese and logging in was so unnecessarily difficult. It “detected” that i was a robot and locked me out.
服务真的很差
1. 遇到和商家的维权，小心被平台客服背刺。
2.有件很无耻的事情，就是访问照片的权限必须是完全访问，，受限访问的权限无法正常使用功能，比如评论。
2.有件很无耻的事情，就是访问照片的权限必须是完全访问，，受限访问的权限无法正常使用功能，比如评论。
体验太差了
店铺体验差，快递也差，真是差上加差
Taobao
Went to make an account which worked at first, then the next time I opened the app I was signed out. They wanted me to do a bunch of authentication which then didn’t work, so I attempted to make a new account and they decided that was “unusual activity”. In my eyes that’s bs.
My account has been access denied all the time
I live outside China and I browse on Taobao all the time. But lately it keeps denying my access I didn’t do anything just browsing. Pls fix it asap
骑手全是无赖流氓，平台的赔偿简直是羞辱人，赔我十元有门槛红包，我有门槛的其他红包都比这个赔付的红包大，这就是你们平台的格局，不如京东和美团
骑手全是无赖流氓，平台的赔偿简直是羞辱人，赔我十元有门槛红包，我有门槛的其他红包都比这个赔付的红包大，这就是你们平台的格局，不如京东和美团
不要升级
新版会强制开启AI助手，不可关闭，且会覆盖信息入口。实质是强迫用户把信息共享给AI，泄露用户隐私
官方客服不作为
商品质量问题，可以退货，但是运费要买家出，行，淘宝我支持你。
付现金的退款只退红包
垃圾！
价格贵,服务差,有问题就甩锅..就这还要评分..
价格贵,服务差,有问题就甩锅..就这还要评分..
Worst App OAT
It’s near impossible to try and navigating through this app without having to verify your identity with a passport, phone number, and ID. Even if you do get all those authenticated you still have to go through the trouble of finding the stuff you want because everything is in Mandarin. And god forbid that if you even slightly try and scroll fast you get flagged as a bot and your account is temporarily suspended for an entire day (or more). Whoever decided to make this app so strict in security deserves an award for how brilliantly stupid this is to consumers overseas. And even after all this trouble just TRYING to navigate through this app I still have to pay for a PROXY to get it shipped to my country. EVEN if you’re buying something small I STILL HAVE TO DEAL WITH TARIFFS.
0/5
unreal to log in / register
Unhelpful
The support staffs have no idea what they are talking about and are very unhelpful
privacy leak
Terrible app design
2026.3月商品页面已经无法打开，项目没人维护了吗
Rt
Don’t trust
Don’t trust the platform. I got cheated and theft occurred on a purchase. I ordered a gold bracelet and got fruit gummies sent to me instead. Two weeks later Taobao refrains from refunding me and instead keeps telling me off over and over again.
Don’t use it. It’s not worth it.
Don’t use it. It’s not worth it.
No English
Only Chinese
No English
Only Chinese
狗屎玩意经常要登录而且有时候还登录不对账号我苹果登录的我登录账号只能输手机号
傻福玩意
Downloaded but all in Chinese without words for option to change to English version
Suggestion: Please add clickable App language like other apps. Example like YouTube where we can scroll down to choose English or Dansk (Danish) or Francais (French), etc.....as currently every language on your scroll down is written in Chinese. Thanks
垃圾图标牛皮癣
真希望苹果以后可以干预这种长期搞牛皮癣图标的行为，你们自从2025年6月更新过一个正常版本图标之后，就一直在换牛皮癣图标了，垃圾国产App全是这玩意，简直恶心人，苹果出手管管吧
买完之后必降价
和诈骗没两样
No English
No English. Chinese only!!
Never try this app
I hate this app because it keeps glitching
False advertising
It says that you are able to change the language and everyone I have talked to said that it doesn’t translate to English and that is correct it doesn’t
请尊重一下男性用户
这个软件是只剩下女人了吗？一天到晚的搞什么妖蛾子？又把图标换了？你们阿里一天到晚闲的没事做了是吗？
ui丑陋 强制升级
强制升级
改图标
搞个活动就加个slogan到icon，让人讨厌
Language
It should not be this hard to change the app’s language . I have spent hours to switch it to English but nothing works. Since I have downloaded the app from USA APP STORE the language should automatically be English - as it should for any other country outside china . Yet the app keeps defaulting to Chinese. Deleting it now.
垃圾APP
只要你买完物品，后面绝对降价
Can’t use English no matter what region I choose
So, so, so frustrating. Have tried on both iPad app and Android app, have tried deleting and re-installing, have tried deleting my account and making a new one - always only Chinese language option.
+ 35 more in the clipboard copy
Sentiment summary
65%
Positive (4-5★)
5%
Neutral (3★)
30%
Negative (1-2★)