Review Insights · App Store
TapeACall: Call Recorder
Mosaic S.r.l. · 37,413 ratings · ★ 4.3
4.3
★★★★★
37,413 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"call"
19 negative reviews mention this · 28% of all complaints
★★★★★ "No Recording to be found. I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found." - iPhoneography Lover
2
"recording"
18 negative reviews mention this · 27% of all complaints
★★★★★ "No Recording to be found. I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found." - iPhoneography Lover
3
"free"
14 negative reviews mention this · 21% of all complaints
★★★★★ "NOPE. Free trial says “no money due today,” but they tried to charge my card for $19.01. Good thing I forgot that my card was locked. So the trial isn’t free and I can now sue you for falsely advertising such a thing! Thank you, I hope I bankrupt…" - Precarious Prescience
4
"work"
13 negative reviews mention this · 19% of all complaints
★★★★★ "No Recording to be found. I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found." - iPhoneography Lover
5
"phone"
12 negative reviews mention this · 18% of all complaints
★★★★★ "One of the worst. I’m writing this After fighting with their AI support as they keep telling me the features are listed in the paywall. On my version of phone they are not. They send me links to example.com domains to help. One of the worst most incompetent …" - Ordogg
6
"doesn"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Randy tooele. Suck it tied up my phone. Now I can’t get a call till they’re receiving party at all. It’s still recording the damn phone call that doesn’t exist." - digitized in every orifice
7
"calls"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Charging money without subscription. There were calls at the time that I felt needed to be recorded, unfortunately I didn’t know that I could do it through my IPhone. This app has been taking money from me since 06/2025 even though I only signed up for the free use without a S…" - Shandbt777
8
"support"
9 negative reviews mention this · 13% of all complaints
★★★★★ "One of the worst. I’m writing this After fighting with their AI support as they keep telling me the features are listed in the paywall. On my version of phone they are not. They send me links to example.com domains to help. One of the worst most incompetent …" - Ordogg
9
"help"
9 negative reviews mention this · 13% of all complaints
★★★★★ "One of the worst. I’m writing this After fighting with their AI support as they keep telling me the features are listed in the paywall. On my version of phone they are not. They send me links to example.com domains to help. One of the worst most incompetent …" - Ordogg
10
"record"
9 negative reviews mention this · 13% of all complaints
★★★★★ "No Recording to be found. I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found." - iPhoneography Lover
11
"recorded"
8 negative reviews mention this · 12% of all complaints
★★★★★ "No Recording to be found. I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found." - iPhoneography Lover
12
"trial"
8 negative reviews mention this · 12% of all complaints
★★★★★ "NOPE. Free trial says “no money due today,” but they tried to charge my card for $19.01. Good thing I forgot that my card was locked. So the trial isn’t free and I can now sue you for falsely advertising such a thing! Thank you, I hope I bankrupt…" - Precarious Prescience
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
One of the worst
I’m writing this After fighting with their AI support as they keep telling me the features are listed in the paywall. On my version of phone they are not. They send me links to example.com domains to help. One of the worst most incompetent tech support help I’m ever experience.
The asteroid shoul start here
The asteroid shoul start here
No Recording to be found
I tested this, worked like a charm on the test. Then put it to work and recorded an extremely valuable call and guess what- the recording was nowhere to be found.
Randy tooele
Suck it tied up my phone. Now I can’t get a call till they’re receiving party at all. It’s still recording the damn phone call that doesn’t exist.
Deceptive
They ask you for all sorts of information like your phone number before hitting you with. $40 a month fee to use the app.
Price too high
Not working properly, price high
NOPE
Free trial says “no money due today,” but they tried to charge my card for $19.01. Good thing I forgot that my card was locked. So the trial isn’t free and I can now sue you for falsely advertising such a thing! Thank you, I hope I bankrupt you!
No customer service
I’m really disappointed that I cannot log into my account and access my phone call recording. The only way to do this is through the initial phone number is signed up with and I don’t have access to that phone number. Really terrible experience because there’s no customer service or a phone number I can call to get help.
Not dependable
Buyer beware. It worked for me most of the time but not all the time. I was not able to get a refund for the annual fee even after the app proved itself not 100% dependable. I have used many call recorders over the years for coaching sessions. The recordings are part of the service I offer. When it didn’t work randomly for no apparent reason I had to do the session without recording, leaving my customer without the promised recording. I then had to choose a new service because if I can’t count on the app I can’t use it anymore. However I have been unable to get a refund for the amount I paid. I used it for about a month before I found it was not dependable.
No support
Having issues with tape call, transcripts are not showing up, and I can’t get a hold of anyone in support to be able to help.
Charging money without subscription
There were calls at the time that I felt needed to be recorded, unfortunately I didn’t know that I could do it through my IPhone. This app has been taking money from me since 06/2025 even though I only signed up for the free use without a Subscription. The app was downloaded sometime in the U.S. summer maybe like 05/2025 and deleted after the first payment that was taken without a subscription. It has been taking money unnecessarily and it has caused me severe problems to where I can’t even download other apps. Money has been taken from me unknowingly, but yet it’s still saying that I owe them. Mind you, I Never subscribed and even deleted the app after the free subscription. Your best bet is to tap “recording button” on your iPhone than to deal with this app. Unfortunately, I had to speak with an Apple Representative to understand what was going on with my account. This app has put me under subscription and I DID NOT subscribe, and taking money monthly, on top of that they don’t have a way for you to contact anyone for your issue. I wouldn’t download this app at all. Trust me, I’m learning the hard way!
Does not work they rob you
It said free trial. Downloaded it and tried calling my other phone to see how it works. It literally tells the person you’re recording them and on your end you didn’t even hear it. And there’s so many steps once a person answers you have to do that does not even match up with the practice model. Not even 30 min after downloaded app, I tried canceling. They refuse to give me my $106 after tax back. No one even responded. No human to call. Twice I submitted with Apple and no one made them pay me back. I paid $106 to not even be able to use it. Not even once. Honestly, I don’t even think it’s legal what they did. I will continue to fight this.
Scam - Beware
This is a scam. They will charge you ten dollars every other day without any notice. Do not download this highly suspicious scam app. These con men should not be allowed to operate in the App Store.
Was cheaper
This app was $35 all year now they make it very expensive
Can’t call.
It puts the 1 in front of any number you dial. Can’t remove. Can’t call. Only 800 numbers. 1 star.
Not free
Not free
Running a scam
I’ve paid for the yearly package yet every time I go to use they try to make me buy a new package because I really need it at the time I agree then they charge me 9.99 even if I hit cancel immediately after. I think I will start a lawsuit.
Horrible
Very confusing to use
Expensive subscription
Be aware that this app enrolls you in an expensive subscription automatically after installing it.
Scam
Charged me weekly, canceled app and continued to charge me after canceling. Apple won’t help.
Cannot cancel subscription
TAC makes it difficult to cancel the subscription
Don’t
It’s garbage
Rip Off
No downloading recordings to anything but TapeACall's platform.
Avoid this app like the plague!
Avoid this app like the plague!
Account duplicated and then lost. No customer support
My account seems to have been duplicated or split because I play for 2 accounts and only have one- but I have only one account where import at recordings went missing and there is no customer support.
Can’t unsubscribe
Feel trapped
Won’t take me to a main screen
Won’t take me to a main screen nor show what I’ve recorded.
Must be a joke
Did the free trial and found it so confusing and cumbersome it’s pointless. Much better options available, especially when you consider the price.
Waste of time!
This app Steals your money! Do not download. I got charged out of nowhere by this app without giving it permission.
Tried to force subscription
Tried to force subscription
Shady company
I bought this last year and it worked great and was easy to use. I go to log in today and it is asking me for a weekly charge of $8 to use the app I already paid for when I first downloaded it. A one time fee. No way to get support either. What a joke 0/5 stars
Forced Subscription/No Way To Cancel
Read title.
I hate this
They burned down my house and they touched my booty without my permission and they kidnapped my dog.. I was gonna eat that dog too😭
Doesn’t Work
I have tried to get past the tutorial and try to record my own phone call to no avail
Abysmal support
I actually used and liked TapeACall. Just God forbid you ever need help that exceeds its support AI capabilities.
Nope
Practice call won’t stop recording can’t get it to shut off
Only 1 week free then $10/week
This is a scam to get your phone number. They will make you give your phone number then send you a text to verify with the code. Then they tell you you only get a week free and after that it's $9.99 per week. They are probably selling peoples phone numbers I would be suspicious and stay away from this one.
Too cumbersome
It will announce you are being recorded with aloudbeep. Not discreet
You have to pay!!!
They only give 3 day free trial . Scam!!!!
Trap
Free trial is a trap to steal your money
Doesn’t work for international calls
Doesn’t work for international calls
It’s As
I have no idea why people are giving this app such high praises when it literally doesn’t work. The app recorded 1sec of my calls after I purchased the plan. Ten thumbs down
Doesn’t work all the time
Bad customer service
Iraq??? ‼️
Iraqi Sms not working. Shownig massage: SMS unable to be sent until this region enabled by the app developer.
Keeps getting a recording stating application has occurred
Not happy with it. It doesn’t work
Fraud
I’ve been a customer for years. The Calls disappeared. Called Tapeacall to ask for support. Contacted them multiple times with no resolution. Then they escalated to their parent company who promised a resolution and simply never responded again. Terrible app.
Trash app.
Everyone wants you to pay to record your own calls.
Not working
It says I can’t record
Expensive, Glitchy and unreliable
This app has caused me to lose important work calls. Additionally, the new iPhone update allows you to record calls for free so if you’re an iPhone user, don’t bother paying $14 a month for this app.
App is not working at all
For the past couple of days I have been having issues loading the app. I’ve tried restarting my phone and every time I try to use the app it says “loading..” and just gets stuck there.
Please help!
I am not able to login to my account without choosing a new recording number. Help! Was my account deleted?!?!?!?!!
Not working like it used to
It used to work great but lately it seems as soon as I merge the calls so that it can start recording it doesn’t and once my conversations is finished it has only recorded 1 second of the call .
+ 17 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
3%
Neutral (3★)
14%
Negative (1-2★)