Review Insights · App Store
TapeACall Pro: Call Recorder
Mosaic S.r.l. · 18,461 ratings · ★ 4.5
4.5
★★★★★
18,461 ratings
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Top complaints - extracted from 82 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"code"
27 negative reviews mention this · 33% of all complaints
★★★★★ "Fix your app that I paid for!!!!. Can’t activate the app cause it’s acting stupid thing will only let you put in 5 digits for the verification code. When it says to enter 6. Stupid!" - mecooley1991
2
"subscription"
25 negative reviews mention this · 30% of all complaints
★★★★★ "⚠️BUYER BEWARE!. I paid a one-time fee they offered (which was a lot) when I purchased the “PRO” version of this app. However, when I try to open and use it lately, it’s requiring that I purchase an ADDITIONAL subscription to be able to use/access the app… …" - RubiFontaine
3
"digit"
23 negative reviews mention this · 28% of all complaints
★★★★★ "Fix your app that I paid for!!!!. Can’t activate the app cause it’s acting stupid thing will only let you put in 5 digits for the verification code. When it says to enter 6. Stupid!" - mecooley1991
4
"digit code"
20 negative reviews mention this · 24% of all complaints
★★★★★ "Paid for a recorder that doesn’t work. It will not let me type in the 6 digit code to verify my phone number and when it does it says invalid or error code therefore I just wasted 10$. Have asked for a refund unfortunately and have a iPhone 14." - Mikeymouse204957
5
"support"
18 negative reviews mention this · 22% of all complaints
★★★★★ "⚠️BUYER BEWARE!. I paid a one-time fee they offered (which was a lot) when I purchased the “PRO” version of this app. However, when I try to open and use it lately, it’s requiring that I purchase an ADDITIONAL subscription to be able to use/access the app… …" - RubiFontaine
6
"phone"
17 negative reviews mention this · 21% of all complaints
★★★★★ "Just got a $170 phone bill for using the app. The new owners raised their price to $130 a year but that’s nothing compared to the $170 bill you’ll get from ATT for an international call while trying to record a half hour phone call with someone from your town. Avoid like the plague. Us…" - Funkytreetown
7
"work"
16 negative reviews mention this · 20% of all complaints
★★★★★ "Paid for App That Doesn’t Work in My Country - Requesting Full Refund. I paid $10 for this app, but after payment I found that it does not support my country (Iraq). This issue was not mentioned before purchase, and the app is completely unusable here. Please issue a full refund as I cannot use the service at…" - Drmurtaza94
8
"paid"
15 negative reviews mention this · 18% of all complaints
★★★★★ "⚠️BUYER BEWARE!. I paid a one-time fee they offered (which was a lot) when I purchased the “PRO” version of this app. However, when I try to open and use it lately, it’s requiring that I purchase an ADDITIONAL subscription to be able to use/access the app… …" - RubiFontaine
9
"year"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Just got a $170 phone bill for using the app. The new owners raised their price to $130 a year but that’s nothing compared to the $170 bill you’ll get from ATT for an international call while trying to record a half hour phone call with someone from your town. Avoid like the plague. Us…" - Funkytreetown
10
"years"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Used to be good.. I’ve had this app for years. Sometimes I use it, sometimes I don’t so that iPhone offload it sometimes. I want to reinstall the app today. And try to restore. Because I bought this paid version years ago. Now it is telling me that I have to…" - Bushnaka
11
"number"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Paid for the app. No functionality or features.. I paid for the app and later changed my phone number. Now I’m asked to pay a subscription to get what I’ve previously paid for and should be entitled to." - johnpaulr
12
"price"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Just got a $170 phone bill for using the app. The new owners raised their price to $130 a year but that’s nothing compared to the $170 bill you’ll get from ATT for an international call while trying to record a half hour phone call with someone from your town. Avoid like the plague. Us…" - Funkytreetown
📋 All 82 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
⚠️BUYER BEWARE!
I paid a one-time fee they offered (which was a lot) when I purchased the “PRO” version of this app. However, when I try to open and use it lately, it’s requiring that I purchase an ADDITIONAL subscription to be able to use/access the app… which I’ve already paid for! This is fraud - plain and simple. If you enjoy supporting businesses that scam people, this is the app for you. If not, I’d stay very far away. And it appears I’m not alone as loads of other reviewers are reporting the exact same thing. I’m beginning to lose trust in some of these developers and in the Apple App Store as a whole.💔
No recordings and no response
All of my recordings are "empty," showing no waveform and no file. I have used the app to report this to customer service multiple times, and have never received a response. This app and its support structure have proven to be utterly useless.
Paid for App That Doesn’t Work in My Country - Requesting Full Refund
I paid $10 for this app, but after payment I found that it does not support my country (Iraq). This issue was not mentioned before purchase, and the app is completely unusable here.
Please issue a full refund as I cannot use the service at all.
This is a misleading charge for users outside supported regions.
Thank you for your prompt attention.
- Murtadha Alshabbani
Please issue a full refund as I cannot use the service at all.
This is a misleading charge for users outside supported regions.
Thank you for your prompt attention.
- Murtadha Alshabbani
Just got a $170 phone bill for using the app
The new owners raised their price to $130 a year but that’s nothing compared to the $170 bill you’ll get from ATT for an international call while trying to record a half hour phone call with someone from your town. Avoid like the plague. Used to be good, know it’s just a money trap.
Previous purchase no longer recognized?!?!? Please help
I purchased this app a year ago but since then they changed to a subscription business model. Now I no longer have access to the app and it says they can’t find my purchase. My previous purchase still shows in my apple AppStore purchase history but they still won’t give me access anymore. If my issue is resolved I will reconsider my 1 star review.
Used to be good.
I’ve had this app for years. Sometimes I use it, sometimes I don’t so that iPhone offload it sometimes. I want to reinstall the app today. And try to restore. Because I bought this paid version years ago. Now it is telling me that I have to pay a subscription to use it per year. When in the past, it would always work. I do not recommend this app. I would say go with somebody else, who is cheaper if you have to pay subscription. I got this five stars years ago. Now I’m giving you a one star.
It is unfortunate that the company have moved to this model. I will never deal or buy any software that they create again.
It is unfortunate that the company have moved to this model. I will never deal or buy any software that they create again.
No longer functioning
After the changes in the app it no longer functions properly. I have been using this app since it came out. I went to the Apple forums and this seems to be a problem. Calls will not merge.
Stoped working
It was working just fine but then it stopped working. I deleted it and installed it again but still not working. It is frozen on one screen with no menus at all. Sad to have lost money on this one.
Application error
I’ve had problems with this for the last three days. No one that I can reach out to and get any support to try to break the fire situation.
Doesn’t work.
I purchased the PRO version and I keep receiving “ an error has occurred” when I try to make a call. Tech support is nonexistent. I have an Apple 12 and have uninstalled the app and reinstalled it.
Their help site is also quite anemic. Very poor quality
Their help site is also quite anemic. Very poor quality
Won’t work, no support
I purchased the “lifetime” version, but there’s no “lifetime” support. Not sure the last time this app was updated in the App Store.
I have successfully recorded calls, and then all of a sudden the process stopped working. The TAC merged call immediately drops as soon as the other call is merged. The app is unreliable and no longer functional. Very disappointing.
I have successfully recorded calls, and then all of a sudden the process stopped working. The TAC merged call immediately drops as soon as the other call is merged. The app is unreliable and no longer functional. Very disappointing.
Doesn’t work - Recorded low noise fuzz
First time i tried to use it in a critical need, it recorded nothing but low noise fuzz for 12.5 minutes…will be requesting my money back
Application Error Occured
Just purchased and I’m already getting an error 👎🏾😮💨🤦🏾♂️
Useless! DON’T BUY IT
After you record you lose everything! This happened often, I stopped my subscription. Their customer service doesn’t exist! $50.00/ yr?! I don’t recommend it to anyone!
Deceptive
I made a lifetime purchase when the Pro version of the app first came out. Then they changed to a subscription service and said I would lose all my calls unless I paid the steep subscription fee. Nah!
false advertising
This app doesn't work at all as they claim. I have to make a call, merge the calls, and then have a conversation with someone on the line. This is ridiculous. I feel misled and was under the impression that the app would automatically record all my phone calls. Instead, I have to go through seven steps that I could easily do myself without paying $11.
This company is no good!
1. They upped their prices by a LOT after the first year!
2. If I agree to pay for one of the new plans, I have no idea which one I need to be able to keep the years’ worth of recordings that I have. So I’m stuck with the most expensive. Like $250.
There’s no description explaining the multiple plans.
3. They say in the Q&A that you can download your recordings, but I can’t have all that on my phone
And
4.When you log into your account on a computer, you get nothing, but “Error Occured”
5. The customer support email address they’re putting on other people’s comments on here they don’t respond to!
2. If I agree to pay for one of the new plans, I have no idea which one I need to be able to keep the years’ worth of recordings that I have. So I’m stuck with the most expensive. Like $250.
There’s no description explaining the multiple plans.
3. They say in the Q&A that you can download your recordings, but I can’t have all that on my phone
And
4.When you log into your account on a computer, you get nothing, but “Error Occured”
5. The customer support email address they’re putting on other people’s comments on here they don’t respond to!
SCAM. Bought the app in 2021, now it says I need a subscription.
Do not buy. The company has changed the terms and now claims I somehow bought a “one year subscription” in 2021, when in fact, I bought the app-full stop-and there was no subscription option at that point. Do not trust this company to honor your purchase or deal honestly with you. There are plenty of other good recording apps; skip this one due to their unethical practices.
Long Time User OUTRAGEOUS PRICE INCREASE $80 CANCELING
this app pretty good but in no way shape or form is it worth $80 per year !
Lifetime just ran out
If there was a rating lower than one star, I would give it. I had a “Lifetime” subscription, now get a message saying my “annual” subscription has expired. How does a lifetime subscription expire if I’m still breathing and the app still exists?!
I want to download my recordings and be done with this company!!!!
I want to download my recordings and be done with this company!!!!
No support
I installed this app on an iPhone 12. When trying to call out the app does not act as the video tutorial display shows. It does not allow me to actually make a phone call. And there’s no way to contact “support “
OBSCENE Price Increase!
Unbelievable! I’ve used this app for several years but was just notified these THIEVES are raising their subscription from $19.95 to $69.95 a year. That’s OBSCENE! A FIFTY DOLLAR INCREASE! Are they CRAZY?!?! I’ve just CANCELLED my subscription and am grateful I caught it in time. Considering that the new Apple iOS also lets us record calls for FREE, the price increase for TapeACall is even MORE RIDICULOUS! Rip Off!
Buyer beware and price increase from $10 to $60
I’ve subscribed for years. It was popular at the law firm I was then with. It’s a good app but could be better. For one, there’s no ability to download all recordings as a batch. They make you transfer them one by one which is extremely tedious. And customer service, in my experience, is non existent. I’ve probably contacted them a dozen times over the years regarding various issues but have never heard back from them.
I’m also not comfortable with their tracking and new terms of service. I made the mistake of updating the app and was then forced to accept their new terms or I couldn’t get to my recordings, many of which are legal in nature. Highly unethical and I believe illegal to hold my recordings hostage as coercion to accept new terms. I intend to, among other things, forward my concerns to the New York Attorney General’s office.
If the aforementioned wasn’t enough, they just announced they’re raising the annual subscription from $9.99 to $59.99. As soon as I download my recordings I’ll be canceling. There are numerous other options that I believe will work just as well and for much lower cost.
I’m also not comfortable with their tracking and new terms of service. I made the mistake of updating the app and was then forced to accept their new terms or I couldn’t get to my recordings, many of which are legal in nature. Highly unethical and I believe illegal to hold my recordings hostage as coercion to accept new terms. I intend to, among other things, forward my concerns to the New York Attorney General’s office.
If the aforementioned wasn’t enough, they just announced they’re raising the annual subscription from $9.99 to $59.99. As soon as I download my recordings I’ll be canceling. There are numerous other options that I believe will work just as well and for much lower cost.
Paid for the app. No functionality or features.
I paid for the app and later changed my phone number. Now I’m asked to pay a subscription to get what I’ve previously paid for and should be entitled to.
Rip off
I’ve had this app since 2018, happily paying $19.99/year. Would you know I get an email from Apple a few days ago saying “Your Subscription Price Increase” and proceeds to let me know these thieves are now charging $69.99/year.
It WAS worth the $19.99/year because it’s not the best and also not the worst out there, but definitely NOT worth $69.99/year. All of my recordings have a “click” in them as the other person is talking and they’ve taken away a lot of the basic features it once had.
They’re CANCELED!
It WAS worth the $19.99/year because it’s not the best and also not the worst out there, but definitely NOT worth $69.99/year. All of my recordings have a “click” in them as the other person is talking and they’ve taken away a lot of the basic features it once had.
They’re CANCELED!
Libya is not listed, I can’t get a refund after purchase !!
I downloaded the app but my country is not listed and I can mot get a refund
App used to be great then They stopped having the dialer to dial out within app
This App used to be great then They stopped having the dialer to dial out within app and the developers won’t get back to you. Requested additional help / an explanation about why the dialer is no longer available but have yet to hear back for over a month. For that reason I canceled my subscription and my employees and family members subscriptions also. Steer clear of this app they will make changes not tell you then if you need support or have questions good luck getting reply back
GET IOS 18.1 and DITCH THIS APP!
Hey everyone! Download iOS 18.1 for Call Recording!! It’s baked into the iOS! DITCH THIS LAME APP!!
Hooray for us!!!
Hooray for us!!!
New Update.
This App almost perfect before the new update.
No longer can I use this app 😒
No longer can I use this app 😒
Very disappointed
I bought the app for $9.99 years ago and now they locked all my access to the app behind subscription this is illegal without notice or without grandfather in.
Recent change was a downgrade
This app recently changed with an update. You initially could hit one button, type in the number you wanted to call, and then tap start. The app did the rest and automatically recorded when the party answered. Now, you have to call a main number and merge the calls manually. Please roll this back to how it was before.
Missing Subscription
I purchased TapeACall pro lifetime, and now I get an error that my subscription is not found, and I have no access to my recordings. I've gone to your website, and I don't see any way to get support
So much for customer loyalty
I purchased the full version of the ‘Tape a Call Pro’ app a couple of years ago and was a big fan. I had dozens of important recordings saved and used it frequently. However, after a recent update, all of my recordings were wiped, including the last conversation between me and my dad before he passed wishing me a happy birthday. That’s my fault I should have saved it elsewhere, but I really used to have a lot of faith in this app and recommended it to everyone I knew.
Now the app has switched from a one-time purchase to a subscription model, asking for $7.99 per week for something we’ve already paid for. This feels incredibly greedy and unfair to loyal customers. I want my money back for my original purchase or my app back. Please
Now the app has switched from a one-time purchase to a subscription model, asking for $7.99 per week for something we’ve already paid for. This feels incredibly greedy and unfair to loyal customers. I want my money back for my original purchase or my app back. Please
Subscriptions?
I bought the app and upgraded to the pro version. When I purchased tapeacallpro their was no subscription when purchasing. Went to open the app today and it wants me to pay either a weekly or yearly for a subscription.
This is called bait and switch. You sold a product without a subscription and now are withholding recordings and use of the program that was purchased. This is ILLEGAL.
DO NOT BUY
This is called bait and switch. You sold a product without a subscription and now are withholding recordings and use of the program that was purchased. This is ILLEGAL.
DO NOT BUY
Service was highly unprofessional and lacking.
(1) Avoid subscribing to this app as it lacks professionalism.
(2) In September 2024, I changed my phone number and lost my TapeACall Pro subscription since it was linked to my old number.
(3) I’ve been trying for 2 weeks to update my phone through the app’s chat and tech support email, but it hasn’t been successful.
(3) Despite reading my email once, tech support opted not to respond or assist. I am aware that my emails are being read as I have email tracking that notifies me when they are opened.
(4) Despite sending a second email and initiating another chat, my request to update my phone number was unsuccessful.
(5) In addition, I unknowingly bought an app that requires a yearly subscription, which is misleading since it’s advertised as a one-time purchase app.
(2) In September 2024, I changed my phone number and lost my TapeACall Pro subscription since it was linked to my old number.
(3) I’ve been trying for 2 weeks to update my phone through the app’s chat and tech support email, but it hasn’t been successful.
(3) Despite reading my email once, tech support opted not to respond or assist. I am aware that my emails are being read as I have email tracking that notifies me when they are opened.
(4) Despite sending a second email and initiating another chat, my request to update my phone number was unsuccessful.
(5) In addition, I unknowingly bought an app that requires a yearly subscription, which is misleading since it’s advertised as a one-time purchase app.
Subscription price went from $9.99 to $59.99 in one year!
Super lame. I subscribed for over ten years at the $10 per year. Now all of a sudden from 2023 to 2024 the subscription price went from $10 per year and now $60 per year!!! WTF… Extremely shady.
Fix your app that I paid for!!!!
Can’t activate the app cause it’s acting stupid thing will only let you put in 5 digits for the verification code. When it says to enter 6. Stupid!
Paid for a recorder that doesn’t work
It will not let me type in the 6 digit code to verify my phone number and when it does it says invalid or error code therefore I just wasted 10$. Have asked for a refund unfortunately and have a iPhone 14.
annoying
I purchased this app today, upon opening the app it makes you enter your phone number and verify it over text. The number they sent me to verify my phone number was a 6 digit code, but on the app there’s only spots to enter 5 digits. So I’m unable to access the app that I paid for.👍🏻
THIS APP IS A SCAM
Once it takes your money their app asks for your phone number. It sends you a 6 digit code but only gives you 5 spaces to put in the number then it continuously tells asks you if you gave them the right number, but your never able to put in the 6 digit code for it to work. BEWARE!!!!!
No service CANT GET IN
I have emailed so many times. To get back into account you need to type your number and then they should send a 5 digit code, but it’s sending a 6 digit code.
The code is not working obviously
I’ve emailed so many times. Their website is broken. What a mess.
The code is not working obviously
I’ve emailed so many times. Their website is broken. What a mess.
Don’t waste your time
I wish I could leave a zero star review. Paid for it, downloaded it and can’t even get into it because it asks for a 6 digit code that it sent via text but there are only 5 spaces so it will not work.
No puedo acceder a la aplicación
Después de pagado el periodo de un año ya no funciona ingreso mi número y me dice red no disponible o que el número no es el registrado y aún así recibo el código de registro pero no lo deja escribir
Doesn’t work
When I receive the 6 digit code there’s on 5 spaces to input numbers. Wasted money
Not happy at all
Wow! How do you justify going from $19.99 a year to $69.99 price INCREASE in ONE YEAR?? That is totally unacceptable. The app isn’t all that reliable for that kind of price! I have to use something like this for my work but that much of an increase is criminal! Looks like I’ll be looking elsewhere.
Tape a Call Not working
I hardly ever give reviews. I have had this app for many years. When I opened the app
today. I found many of my important previous recordings deleted. And I am not able to make new recordings. $70.00 is a lot of money for a app not working. I would like a refund.
today. I found many of my important previous recordings deleted. And I am not able to make new recordings. $70.00 is a lot of money for a app not working. I would like a refund.
Bad design
The app is asking me for a six digit code for confirmation of my number but only has five spaces to enter so it keeps rejecting the verification number I enter. I’ve tried every combination. Doesn’t work.
They send a 6 digit code to be put in a 5 digit space
The app is not working. I tried to confirm the 6 digit code they sent sms message. The space to put the code is for 5 digits. It says it invalid. What a waste of money.
Been using for years $10, but a 600% price increase?!
I just saw my normal $9.99 annual subscription is now $59.99. CANCELLED.
Increase price by 5x without adding value
As mentioned in another review, raising the price from $9.99 to $59.99 without notifying customers is unacceptable. I reached out to your support team, but they never responded. While I understand the need to adjust pricing to stay competitive, a 5x increase should come with better customer service. Instead, you’ve raised the price without adding any value to your product. As a long-term customer, I’m done.
+ 32 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)