Review Insights · App Store
Tencent Video
Image Future Investment (HK) Limited · 1,065 ratings · ★ 3.4
3.4
★★★★★
1,065 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
18 negative reviews mention this · 29% of all complaints
★★★★★ "A Headache. Great content, but the actual app really sucks. App doesn’t sync between devices at all. Apple TV doesn’t shows my watch list & reservations, only shows up the history. Anything that you watch in a different device doesn’t show up in other …" - DeadlySweetEyes
2
"subscription"
13 negative reviews mention this · 21% of all complaints
★★★★★ "Login. Tencent kick you out of login in and the vip subscription still have ads to pay more so the yearly subscription it just a scam" - 392b
3
"money"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Do not waste money. Do not waste money on this app. They charge you for VIP to watch shows, then charge you for specials and some of the shows. Most of shows wanted to watch found out after paid for VIP that I had to rent them. Found on YouTube free instead" - adds need to syop
4
"paid"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Do not waste money. Do not waste money on this app. They charge you for VIP to watch shows, then charge you for specials and some of the shows. Most of shows wanted to watch found out after paid for VIP that I had to rent them. Found on YouTube free instead" - adds need to syop
5
"shows"
11 negative reviews mention this · 17% of all complaints
★★★★★ "A Headache. Great content, but the actual app really sucks. App doesn’t sync between devices at all. Apple TV doesn’t shows my watch list & reservations, only shows up the history. Anything that you watch in a different device doesn’t show up in other …" - DeadlySweetEyes
6
"content"
9 negative reviews mention this · 14% of all complaints
★★★★★ "A Headache. Great content, but the actual app really sucks. App doesn’t sync between devices at all. Apple TV doesn’t shows my watch list & reservations, only shows up the history. Anything that you watch in a different device doesn’t show up in other …" - DeadlySweetEyes
7
"screen"
8 negative reviews mention this · 13% of all complaints
★★★★★ "full screen not available. hope it can be fixed.This has been going on for a long time." - Jinalikeblue
8
"show"
8 negative reviews mention this · 13% of all complaints
★★★★★ "A Headache. Great content, but the actual app really sucks. App doesn’t sync between devices at all. Apple TV doesn’t shows my watch list & reservations, only shows up the history. Anything that you watch in a different device doesn’t show up in other …" - DeadlySweetEyes
9
"tencent"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Login. Tencent kick you out of login in and the vip subscription still have ads to pay more so the yearly subscription it just a scam" - 392b
10
"work"
7 negative reviews mention this · 11% of all complaints
★★★★★ "The app doesn’t work. I bought in a span of couple of days two memberships for $16 so I can watch a video I got involved with , they stopped showing after two previews and you’re supposed to buy VIP which I did but did not work. I bought again did not work so I …" - Anda219
11
"watching"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Great Content but Terrible App. WeTV/Tencent has a great selection of dramas that is harder to find on other streaming services but the app is garbage. Firstly, it will only allow you to use the app in portrait mode unless you are actively watching something. Secondly, th…" - GothicBookBatty
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
full screen not available
hope it can be fixed.This has been going on for a long time.
awful app
so i have used this app since 2020 and it wasn't awful but it still wasnt the best app, since im currently doing a rerun of chuang i've had the app for longer this time and for some reason, the app no longer plays ANY VIDEOS. i click on different episodes/series and nothing, constantly loading. this isnt the first time has happened to me but yall seriously need to fix this app pronto👎
Login
Tencent kick you out of login in and the vip subscription still have ads to pay more so the yearly subscription it just a scam
A Headache
Great content, but the actual app really sucks. App doesn’t sync between devices at all. Apple TV doesn’t shows my watch list & reservations, only shows up the history. Anything that you watch in a different device doesn’t show up in other devices. You should fire your IT people. With so much technology, the less you can expect from this app is to sync properly between devices so you can pickup where you left off. Synchronization between devices is vital, which is why Netflix, VIKI, and iQIYI have gain more market than Tencent & YOUKU. An absolute headache and when something gives me a headache, I cancel it!
bug city
bro i just wanna watch my fave show heart signal season 8 (i love u minghao), i even bought vip membership so i could watch in hd ... but yall have GOT to fix yalls bugs and ui issues
for context, i have both the phone app and the google playstore app on my projector to watch it on like a "tv" (but its a projector), both are the tencent tv app
1. the app CONSTANTLYY logs you out like randomly after an hour so you have to log in every hour or so and sometimes not even it logs you out mid episode
2. the subtitles are written by AI (allegedly, the app said it itself) AND not even synced properly. on my phone the subtitles sync fine but on the tv/projector app its like 5 seconds early - im ABC (american born chinese) so i need subtitles to enjoy chinese media content BUT i understand enough by myself to know some of these AI subtitles translate very robotically, and doesnt really capture what the original speaker meant to say. so i fear if i had ZERO chinese knowledge, these AI generated subtitles might deliver an inaccurate idea
3. the ui on the projector app is the most wack thing ive ever had to use like why cant you have a cute little settings tab very easily accessible on the screen when i hover to go to things like subtitles and stuff but NOER you need to go through like 500 tabs that all say "episode 2" and then click right to find simple stuff like adjusting the subtitle size or changing the resolution
in conclusion can the intern get on this rq for me pls i j wanna enjoy heart signal 8 in peace 💔💔 i hope they pay you well bro
thank u
for context, i have both the phone app and the google playstore app on my projector to watch it on like a "tv" (but its a projector), both are the tencent tv app
1. the app CONSTANTLYY logs you out like randomly after an hour so you have to log in every hour or so and sometimes not even it logs you out mid episode
2. the subtitles are written by AI (allegedly, the app said it itself) AND not even synced properly. on my phone the subtitles sync fine but on the tv/projector app its like 5 seconds early - im ABC (american born chinese) so i need subtitles to enjoy chinese media content BUT i understand enough by myself to know some of these AI subtitles translate very robotically, and doesnt really capture what the original speaker meant to say. so i fear if i had ZERO chinese knowledge, these AI generated subtitles might deliver an inaccurate idea
3. the ui on the projector app is the most wack thing ive ever had to use like why cant you have a cute little settings tab very easily accessible on the screen when i hover to go to things like subtitles and stuff but NOER you need to go through like 500 tabs that all say "episode 2" and then click right to find simple stuff like adjusting the subtitle size or changing the resolution
in conclusion can the intern get on this rq for me pls i j wanna enjoy heart signal 8 in peace 💔💔 i hope they pay you well bro
thank u
Content log outs/ told to purchase vip even when I’m already VIP
On episode 6 of the quick little 20min shows and I’ve had to log in 4 different times. Not to mention I’m constantly being bonbarded with pop ups saying i need to purchase VIP even though I literally just purchased it today. So it’s def not expired. The whole app is SCAMMY
The app doesn’t work
I bought in a span of couple of days two memberships for $16 so I can watch a video I got involved with , they stopped showing after two previews and you’re supposed to buy VIP which I did but did not work. I bought again did not work so I want to get a refund good luck to that . There’s no support no support phone numbers no support email Apple won’t refund and if you want to call them you have to call long distance because they’re in China. I bought $16 worth of air not video.
Crooks!!
I subscribed and paid, but never got access to anything other than the free content. Customer service is a joke. What kind of company accepts payment for a service, then refuses to give the customer access to said service. I don’t know how many people have had the same experience, but as far as I’m concerned, one is too many.
Pay, then pay more!
I bought the annual subscription only to find out that if you want to watch certain content, you have to pay more. that is just ridiculous and a cash grab. I’ll be canceling my subscription and advise people not to purchase something where you have to pay and then pay more.
No VIP
With no VIP I can’t even watch a full ep
Why
I tried to watch the new Soul Land movie and I’m a quarterly subscriber; why I’m I being asked to pay $4 to watch it?
Soul Land is the only reason I needed this app ☺️🥰 I don’t see other movies asking for payment 🤷🏽♀️🤷🏽♀️ please help ❣️
Soul Land is the only reason I needed this app ☺️🥰 I don’t see other movies asking for payment 🤷🏽♀️🤷🏽♀️ please help ❣️
vp pagado y no colocado en la cuenta
Llevo dos meses con el mismo problema se me cobra el VP y en la cuenta dice que no soy VP es el segundo mes que se cobra y nada más no se actualiza mi VP se le envía feedback dentro de la aplicación y no sirve de nada nunca contestan
VIP
You lost my business because of your greed! I paid for a VIP subscription, but could only see a few of the series. You wanted more money by way of express to continue to see the rest, I find that distasteful and selfish! I will take my business elsewhere and not be charged extra!
I don't like this app
When you’re watching a series you cant watch it because ads always come out
Manipulative and no good faith
I strongly urge no one to subscribe to this company. You can watch their big shows on Viki or Netflix. They purposely change the dates on their shows to siphon more money out of you. Don’t subscribe if it’s for big shows. They will manipulate and take your money. I signed up for several shows and they gave all been postponed. I have unsubscribed and uninstall. Don’t be a sucker like I was. Just wanted to warn you so you won’t get swindled out of your money.
SCAM
Don’t trust the talent shows run by WeTV, seriously. They have absolutely no respect for the viewers who follow these shows - they just waste everyone’s time and money on pushing the contestants they want to promote. It’s basically a scam, no honesty and no bottom line at all. I wouldn’t recommend supporting this company in any way.
App won’t open
The app has been not opening, it will show loading screen then force close. Has been doing that for a bout a week. I updated the app, deleted the app and reinstalled it, nothing has fixed the problem.
VIP rip off.. BEWARE
I purchased a yearly VIP membership which is quite expensive. After a short time I was no longer able to log in. I have literally tried everything. I have asked for help in the feedback form, no reply. I emailed WEtv directly, no reply. This is not ok and Apple should stop selling these memberships.
竟然不支持横版？
只能全屏播放的时候横屏，界面布局竟然没有横屏
We tv
I'm sad because there are no Arabic translations.
Subtitles
Honestly I loved the app and are paying for the subscription but I’ve been debating on canceling because the subtitles don’t show on my tv unlike before they updated the app and I’ve reached out many times but never got a reply
为什么不能调清晰度 一直都是480p？
试过好多次都不行 能调低但是不能调高 卸载过还是一样
Ad impacting sound
Ad impacting sound of video I’m watching. It mutes it and comes back on when ad ends. Starts again when ad runs even if I’m watching episode in full screen. Please fix it!
VIP purchased
It stole my card after I bought VIP
Shows spying ads from Google!
I pay $72 a year for this and they show me ads served by the invasive Google! This is truly annoying and disgusting. I should not have paid for a subscription.
2 days left
This app is great until you decide to cancel it. It said had two days left to watch on my subscription but when I tried to watch shows they wanted me to pay to rent it. But yet I’ve already paid. It said on the website my subscription would not be canceled for 2 more days. What a ripoff
I don’t like it
A lot of content appears that I do not like and is considered sensitive to me, and there is no way to hide it from the screen or block these dramas in my account, which makes me uncomfortable browsing the application. Also, advertisements appear immediately if I stop the video, and this is very annoying, even though, I'm going to delete this app today after a month of bad experience and waste money
Where is HYX,?
Where is immortality coming out big dawgs?
Region restriction
I bought subscription just to watch a series. After watching 2 episodes the series suddenly became region restricted… excuse me!? I should’ve sub with Viki instead, never had a problem on that app. I wanted to give wetv a try since it’s a tencent series, too bad their own app is so horrible.
Apple TV apps audio issue
The app cannot play through temporary audio output….It needs 4k for big screen…
投屏到电脑上后字幕无法显示
之前偶尔有这个问题 现在我不管投屏多少次 那个字幕就会消失那个字母的按键看不见了。我看的是chuangasia。air play到电脑
好的是可以用720p了之前720p切换不行
好的是可以用720p了之前720p切换不行
VIP subscription does not work
If you pay for it keeps asking you to join VIP. This app does not work, especially in smart/Apple Tv
can not find songs or documentary videos
can not find songs or documentary videos
VIP subscription not working?
I initially downloaded this app for a few shows I wanted to watch and was able to watch a few eps and then shown the vip options so I thought I’d purchase it. Well, it doesn’t ever go past the little buffering circle. I cannot purchase a VIP sub so the app is basically useless to me as I can’t continue watching the shows I started so I’m debating deleting the app since I can’t quite get around the issue.
When is my VIP GOING TO WORK?!?!
Its not working and i paid for it! It says refresh and i have i even installed and unstalled it!
No subtitles!! What the heck
I would like to continue to subscribe to this channel but I can no longer get the subtitles on my TV. I’ve tried over and over again I click on subtitles I click on English, but nothing works. I have Apple TV device and have watched it the past with no problems till I’m contacted by them knowing that the subtitle is fixed I will no longer pay for a prescription. no response. It’s very disappointing because it is a great channel with great shows on it.
别不革新，跑国际上没人惯着
既然选择出海，就先做好动漫，这是未来20年腾讯唯一的机会，我留言在此印证
I got Hacked
After downloading this app my phone got systems bugs and thet remove my passcode so I had to download the firmware in order to restore the systems
Missing subtitles???
What happened no show up subtitles ???
It’s not letting me to pay for vip
It’s not letting me to pay for vip
Crappy app and customer support
I just joined this app and was excited. I paid for VIP and I did all the troubleshooting things and still about recognize me suddenly as a VIP. Will probably be trying to get a refund and giving them no more money. Also the fact that they only offer customer service is Facebook is ridiculous. I don’t use Facebook.
Waste of money!
Although I paid for VIP subscription fee, but it never recognized me as VIP. After trying many ways they suggested, it still didn’t work. Just bad app. Not worth to pay at all!
Do NOT Purchase their “Yearly Subscription”!
I purchased a yearly subscription to this app and I am still getting charged monthly. Customer service is non-existent so I am pretty much out of the money.
Engaña
Compre de 599 y no puedo ver contenido vip
VIP Subscription is not verified
I purchased the VIP subscription but the app keep showing that my subscription cannot be verified! Contacted customer support but it’s not getting anywhere. Such a waste of money.
VIP Member
I have been a VIP Member for over a year now all the sudden the app says I don’t have a membership. I have it set to auto pay, it is still paid for, but the app is not working. I can’t figure out how to get ahold of customer service. What the heck. I have been paying for it and now it won’t let me access the movies and shows I want. What a shame
App never works now
Really need to cancel my subscription now! I love watching the dramas but so tired of paying for the subscription for an app that doesn’t load or work now!
Save your time and money and don’t bother downloading. Too many other platforms to use.
Save your time and money and don’t bother downloading. Too many other platforms to use.
Bad bugs
I paid for the VIP membership. It was working fine up until the beginning of this year. Now I can’t watch any VIP programs that I already paid for, because it says it cannot verify my membership. I’ve complained several times and no fix. I won’t be renewing. I highly suggest not paying for VIP. You will only be denied access. Such a shame. It used to be an app I used often. Now I can even get it to open without reloading it.
Horrible service
I paid for an annual package but my app never unlocked the vip I emailed customer service with no response in weeks.
Do not waste money
Do not waste money on this app. They charge you for VIP to watch shows, then charge you for specials and some of the shows. Most of shows wanted to watch found out after paid for VIP that I had to rent them. Found on YouTube free instead
+ 13 more in the clipboard copy
Sentiment summary
54%
Positive (4-5★)
11%
Neutral (3★)
35%
Negative (1-2★)